Enterprise Rent-A-Car

Staff was extremely friendly, but my vehicle was sub-​par. First of all, a Jeep Compass is not an upgrade from a full size car. It also did not have an active satellite radio subscription. If you’ve ever driven one, you will quickly understand why Chrysler is about about to stop making them. Unless you just arrived in the U. S from a third world country, these vehicles simply do not meet anyone’s definition of a good quality car. It also smelled like smoke and had a burn hole in the drivers seat. I pointed theses things out to the associate when we were doing the pre rental inspection, but he didn’t think to offer me another vehicle. The best they could do was offer me a free upgrade on my NEXT rental. Great, maybe I’ll reserve another full size car next time and get «upgraded» to a Jeep Compass.

Horrible place to rent a car. I got overcharged and when they recognized there error they told me that they couldnt fix it and to go through my credit card company. There were other errors they tried to overcharge me for as well and took 30 minutes to get straightened out. I think training is needed here and they need to know not to try and charge for extras that were not agreed too. I will forward a complaint with better business bureau.

This branch had very slow service when I arrived on a Friday to pick up a rental (and return one). There was only one person working at the desk, which made no sense on a weekend. I went because they are one of few locations to offer the $ 9.99/day rental special. A positive to this location is that they did confirm my renting a car the day before. However, sadly they had no rental car for me when I arrived. I booked at least 4 days in advance and they called to confirm. I was only lucky enough to be returning a rental from the Southfield location. They called and talked the other location into honoring the special price (Southfield doesn’t participate) and I had a rental for the weekend.
Cons: Slow service. Confirming rentals with no cars available.
I would only go back if I needed the inexpensive weekend rental. The only catch is that you are limited to 150 miles/​day.

Not sure what happened with this branch. A year ago the customer service was excellent. Now I’ll never rent from them again. Cars are poorly maintained, trash and other peoples rental paper work is left inside of vehicles. The Branch Manager of this location Montez, gets very upset if you question or have a complaint, will go so far as to say he doesn’t know who he reports to and will give you incorrect phone numbers to complain.

Great customer service :-) I had to rent a vehicle from them when my car was down. The process of transport to and from the dealership was seamless thanks to the efficiency of the staff. They are very friendly and courteous. They went out of their way to be nice by, for example, opening doors and offering to help carry items. I was in/​out in record time. Their selection of vehicles is pretty large as well.