Redford Township District Library

Awful experience!
Until today I have received mediocre service (efficent service without a smile)
Coffee and cookies aren’t bad but they are not great either. I come to the library
Regularly so I came here only out of convenience.
Today, I was a bit hungry and considered having something more than a bagel.
I asked the older lady, who is usually there about the sandwiches. She dryly described them and surprisingly offered a sample of the chicken salad. After trying the chicken salad I felt my tongue begin to swell. Then, I asked her if the chicken salad had nuts. She told me it had walnuts. I let her know I was allergic. After asking several unecessary questions she found a library staff member with Benadyl and sent them to the Café.
After I digested the Benadryl the older woman, the owner/​cookie lady/​Susan Navarro and the head librarian came over to talk to me as if I could respond. My tongue was still swollen!
I know that having a nut allergy I should ask whats in it before I try it. 9 times out of 10 I do. This time was an exception because (1) Ive never had or heard of chicken salad with nuts (it couldnt be that common if I have never heard of it) and (2) in my experience people selling food that typically does not contain nuts will let you know when nuts were added. When Susan approached me she asked if I was alright and before I could get an answer out (with a swollen tongue) she began telling me what I shoud have done and what I should do when ordering since I have a nut allergy. She spoke to me in a very condescending manner and it was incredibly offensive.
She apologized after I told the head librarian about her inappropriate and unprofessional behavior. She said her tone was so «strong» because she was panicking because allergic reactions are serious and she wanted to make sure I was ok. Really… she wanted to make sure she was ok and not liable for any serious medical reactions.
So, if you want cookies and coffee that are just ok, service without a smile and to be talked down to while your throat is being suffocated by your tongue come in the good ol Cookie Lady Café.
FYI-​went back to Redford library the other day and this place is now closed… not surprised.

This is a truly awesome place! Where do I begin?
I love checking out movies here. They have a very large DVD section, most of which are free to rent. New releases cost $ 1 and they have lots of current movies and TV shows.
Second, I LOVE their used book sale. It’s every Saturday from 12 – 4 and they’ve always got a huge selection of books at great prices (most are either .50 or $ 1). Plus they’ve got a few boxes of children’s books that are free for the taking (limit 3 per visit). Last summer I went almost every Saturday…
Third, they’ve got self checkout, which is always fun and very easy to use. It’s very state-​of-​the-​art feeling.
Fourth, I love the Cookie Lady Café. They’ve got a nice selection of drinks and food. Not exactly the cheapest place around, but it’s always so nice to grab a coffee or lemonade on your way out. There’s also seating so you can enjoy a book while you try one of their sandwiches or cookies.
The place is always pleasantly quiet, they’ve got a good magazine selection, a ton of community programs including movie nights and lots of kids and adult groups, and friendly staff. I want to live here.