Botanic Nails

What horrible customer service. I booked for an appointment on my Birthday with Mindy and was told she already had an appointment and to wait for someone else. They treated me like I was nothing. They embarrassed me in front of the salon and I will never go back to there ghetto establishment.

The worse gel manicure I ever had, I was there last Thursday… By Saturday the white tip was brown, early on Monday you can see all the cracks on the gel, went back and asked for money back wish they said «we will fix them» I agree thinking I will get a better person or better technic I went back today (7days with nails) first they only wanted to fix the nails that were cracked/​chipped when they did that it looked some white tips and some tan tips very unprofessional, I had to complained and they did all my nails however they didn’t took off they only did gel over gel not at once they smooths the original gel, NEVER GOING BACK…
5day after they fixing my nails… I already lost the gel on one of my fingers

Both times I came here I was over charged. They have a sign up that says $ 20 for a full set but then say the only colors they can do are gel, so it’s actually $ 35. The other time I came just for a polish change and they would not just give me the service I asked for with out continuing to tell me I needed gel. Finally they changed my polish and at the end it cost more than their pamphlet said for a polish change. They don’t speak good English and both experiences I felt pressured, not valued, and honestly exploited into paying more than is advertised. I will not return here.

I usually do my 5 year olds nails, however, as a special treat I wanted to take her to a real salon. My nail place is by my work, over 30 minutes away, so I decided to come here. Patients told me about this place & a coworker use to come here. My daughter only wanted polish, not an actual mani/​pedi. I asked for gel because I wanted it to last for more than a day. The lady was not very friendly, «what design do you want?» I asked the woman if she could suggest some that would fit on her tiny nails. Apparently she couldn’t. We decided on a heart. Her nails look really cute. We then started on her toes. The woman actually started by sitting on the floor at her work station and trying to stack things up high enough to reach my daughter’s dangling legs. The woman getting her nails done next to us looked at me like, «what the heck is she doing?» It was weird. She then got up, totally irritated & sent us to a pedicure station. My daughter wanted a different color & design for her toes. I sat over by the front door to stay out of the way. When she came over she was smiling and happy. The «flowers» was 1 flower, and I have done a better job on my daughters flower than that. It was literally 5 white dots & 1 pink dot in the middle. No line to connect then. They aren’t connected. If I hadn’t known she was getting flowers I would have been confused. I even warned my hubby ahead of time, «her toes have a flower, it’s hard to tell.» So he could compliment her properly. I asked how much, & she said $ 40. Now, in retrospect I guess that’s ok. I pay $ 67 for the best pedicure & a fill, both with gel at my salon. So $ 40 for 20 tiny nails and no rubbing, scrubbing, clipping (there was a little filing) seemed like a lot. My daughter walked a $ 5 tip over to the woman & she didn’t even say thank you. That made me want to go snatch that 5 right back. My daughter is soooo happy, feeling like a big girl, so I gave an extra star, but we won’t be back, & I was thinking of switching to them since I now have more free time, I don’t have to go near my work. I will stick with my girls in Riverside though.

At this nail salon some of the workers are a lot better than others. I’ve gotten my gel nails done here many times and the workers that do the best job, in my opinion, are Lina and Tina. These two pay very close attention to detail and take their time. Other than them I haven’t found anyone else that does a good job.

A few people recommended this nail salon so I decided to see what all the rave was about. Thumbs up for having an instagram page, i like being able to see the nail techs work before letting them handle mine. I definitely recommend this place if you like intricate out unique designs pin your nails because they are on point here. Only reason i took a star off was because both times I’ve been here neither lady who took care of me said a word to me. An occasional nod and smile and that was it. I usually do my own thing either playing on my phone or watch the tv but I just felt a lack of communication almost. I want to know they understand whst I want and were on the same page. Also the set up in there is a bit overwhelming everything is super close together a, d its usually pretty crowded from what I’ve seen.

I had made an appointment for 6, showed up half an hour early and they took me in so that was cool.
The nail lady was kind at first, she didn’t make much conversation later. She did cut me a little but the nails came out nice.
My friend got her nails done as well, but there was lint in them and her rhinestones were coming off right after we left.
It was a bit pricey, I do love my nails but I don’t think I’ll go back

I love this place. They are always so friendly and they never push upgrades on you, (although they are totally worth it!) Helen always does a beautiful job on my nails. Mindy always does my mom’s nails and she always does really cute designs for her! I will not go to another nail salon as long as this one is open! Fantastic place!

I got a deluxe pedicure, along with a friend and my mom, my friend started first me 2^nd mom 3^rd, I spent the whole time literally being harassed about upgrades at first I answered Helen but finally started ignoring her, this did not stop her. I was finished with my pedicure about 15 or 30 minutes before my friend who started first. I feel completely ripped off for my pedicure. They got 2 stars because she did an awesome job on my fill but she still tried hard to get me to upgrade. Won’t be back.

This little place does a great job. I walked it without an appointment and was helped immediately. The girl that did my nails did a great job. Her attention to detail was spot on. I will definitely be back.

Will NOT be back. Lady at station 6 was incredibly rude and rough with my nails, her name was Linh or something. My other friend was at station 2, and she didn’t have an issue except that the lady tried charging us more when it was a simple fill with regular polish. She kept her shape, nothing was different, but they charged us $ 2 extra. She asked for pearl but she got white.
They told me a fill was $ 13 but charged us $ 15 each and I asked why, the lady who did my nails told me I got a full set on my right hand, which was incorrect. I had her avoid my pinky nail so she didn’t even fill a full hand on my right. When she put the clear coat on, she got BLUE on my white nails. She tried spreading it out instead which made it worse. I didn’t fuss, but she should’ve fixed it. When she kept cutting my skin, I would flinch and she kept yelling at me «can you give me your nail?» And said «I’ll cut your skin more if you’re nervous». She was incredibly rough. Of course I didn’t tip them. I think they overcharged us a few bucks extra because they knew they weren’t gonna get tips. I’ve only liked my nails the two times I’ve been here and that’s only when I pay $ 40+

I used to come here all of the time. Unfortunately, i moved a little ways so I stopped. Today I decided to drive 45 minutes out of my way because I loved their services and designs when I used to come before. Now I remember why I haven’t been here in over a year! The owner Tina was not friendly or welcoming at all! I showed her a design I wanted and she said «No. We don’t do that». I said okay let me look through some others to see what else I can find. It was the fastest fill ever, she didn’t make any conversation and wasn’t even helpful like she was happy she had a customer! She didn’t put any lotion on my hands or even ask me if everything was okay. No to mention she kept blowing a fan and I kept moving it because I was cold!
She did a design that I didn’t like so I asked her to change it. She said that was fine. When I asked the price of everything she said $ 45. $ 15 for the fill. $ 10 for the gel. $ 5 for each two fingers I put a design on. I put a design on 6 nails. So naturally my total should have been $ 40. When i asked where the extra $ 5 dollars came from (not that I’m cheap but after reading reviews stating they over charge you, I wanted to make sure I knew what I was paying for) Tina stated the extra charge was because I didn’t like HER design and I MADE her do double the work! Wow. I never experienced any customer service like that before.
They do a good job. But with rude, unfriendly employees, I will definitely not be returning again!

I was excited to try this place out for a special event I had coming up. Worst decision of my life! I walked in and got seated right away. The lady was rude to me didn’t speak to me at all only when she needed to know nail length and then when she did she was giving me attitude and basically demanding me to do things. As I was sitting there I also noticed the place was very dirty! I would never go there again and please I beg you do yourself a favor and DO NOT go there!

Major stars get docked from any business when it comes time to deceit.
I have patronized this shop several times for a variety of services from pedicures, manicures, full set, gel, fills, etc. The visit «did me in» for lack of better words. This place is popular for people who love getting their nails done with designs that competitors may not be skilled for — they specialize in flamboyant too.
My gripe with this place is the fact that they pretty much set their prices on a per-​person basis (or however much they think they can get away with). I prefer patronizing businesses who clearly display their prices for all to see and allow you to decide for yourself based on what everyone else is paying. Here at Botanic Nails, if they think you have $$$, the prices just up’d. Steer clear of Jennifer and Helen.
A word to the wise: they have tons of examples of polish colors on little plastic rounds with a painted acrylic nail on the tip. That is what basically gets passed around to people for their choice of color. They recently went through and wrote «New» in sharpie on each set and it wasn’t there on my last visit. They are numbered colors and these are the SAME EXACT colors I’ve gotten time and time again, so I know them by heart. Beware — they’re lying to customers claiming that exact polish is «Organic» and charging $ 15 extra (regular older colors of gel is $ 10 extra). They do not tell you until the end that they’re charging $ 15 for those selections that were once $ 10. The lady adamantly denied they could’ve possibly been once $ 10 colors. Also, their bottles are NOT organic polish. Take a close look at the bottle next time you’re there.
Food for thought: our State of California Attorney General’s office should perhaps look into their claiming that the polish is «Certified Organic» when it’s really not. It’s in the same bottles as the other stuff. Astounding someone hasn’t nabbed them for that yet. Things that make you go hmmmmmm.