FedEx Office Print & Ship Center

Worst FedEx location known to man. I’ve been shopping with FedEx for over five years with great pride and confidence. This location has multiple rude employees, seems like everyone there always has a chip on their shoulder. I will never return to this location, I’d rather drive a little further and be treated with respect

Michael at Fedex is a miracle worker! Thank you for all the last min projects you help me finish

One reviewer said automation is the reason robots will take over– no it appalling service from employees like In this store who are surly, ill equipped and disinterested in the people whose business pays their salary.
FedEx has this office to capture business against its competitors and that appears to be the only reason to keep it open. Staff seems to be simmering with sullen anger against perceived interruptions and grievances. Heads up FedEx they are called CUSTOMERS and are the reason you exist. If it wasn’t convenient no one would be here and I’d rather wait in line at the Postoffice at Christmas than come here at the least busy of times.
Every question is never fully answered. Try to help a customer on the photocopier who clearly has been struggling for 5 minutes while staff just watch with disgust and the bolt from behind the counter like your stealing the office supplies. When I got back in line and to the head of it, the pathetic excuse for an employee then deliberately asked WHAT THE PERSON BEHIND ME WANTED. She told me I’d lost my place. Well honey you lost my business forever.
Oh and that person struggling with the photocopier, I stole her away to UPS and she got everything done there in minutes and had a great chat with the HELPFUL, FRIENDLY staff.

I went in to print some photos. Although there were no other customers early on a Monday morning, the customer service person could not have been any less helpful. She appeared annoyed that I was there and needed her assistance… strangely I thought it might have been in her job description to help customers? I won’t go back and you shouldn’t either. Use Office Depot instead for copying and Walgreens on Lugonia for photo printing.

Two places I dread going to: the dentist and Fedex. This place drains the life out of me. From broken equipment (always the one I go in for) and lackluster customer service. I have yet to have a good experience in this place.

FedEx Office Print & Ship Center, formerly known as Kinko’s, is more proof that robots are going to take over our jobs. Come in here and you don’t even have to talk to a human. Most of them are behind the counter, looking busy.
Here’s a few things that you can do with the «robots» here: make photocopies, send a fax on a fax machine, and get a receipt. You just insert your credit or debit card and then you’re in business. You’re in, do your thing, then out the door.
You’re paying a bit of a premium for their services. I find FedEx prices to be a bit higher than other places. But at least they have a big parking lot and humans to help you to tame the robots if you don’t know how to operate them.

Needed a poster printed last minute for a presentation. Emailed the file, called in to confirm receipt 10 minutes before closing. They had the poster ready by noon the next day. Pleased with service. Prices may be on the steeper side but 24 hour printing is necessary at times.

February 26^th, 2015
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN38116
and
FedEx Office
Three Galleria Tower
13 155 Noël Road, Suite 1600
Dallas, TX 75 240
OBJECT: WE ARE VERY HAPPY WITH YOUR SPECIALIST (GABY)! THANK YOU FOR PRODUCT /​WE ARE IMPRESSED & WILL RECOMMEND YOUR PRODUCT.
Dear U.S. Customer Support (Kinko’s),
Thank you for your excellent service.
We were impressed with the quality of your service & professionalism. We were successfully helped by Gaby; she helped us reach our business goals. Gaby was located @ FedEx Office Print & Ship Center 333 Orange St Redlands, CA 92 374 U.S.; E– mail = usa

Gabby also went beyond her duties to make us feel confident about coming back to your place of businesses.
If we can help in any way about sharing this information, please feel free to contact us.
Post script; we also contacted « Unilocal» about this letter!
Sincerely,
C.M.O .
909−793−7472

Not helpful at all. They seem bothered by the customers. Prices were high also. We found some guys down the street that are way friendlier and appreciate your business. I will not be returning here.

Natasha is who helped us. If that’s what you wanna call it. All we needed was to have their employee check their camera system to see who walked away from the fax machine with my girl’s bank card. We just wanted to see who used it after she did. We waited. We were next in line and her reply: «well I can’t be off the floor.
There’s other customers to help»… I didn’t know I wasn’t a customer. I guess the other four employees there must of just been for decoration.

Horrible customer service. After waiting for a long time, I finally had someone saunter up to the counter. I needed an estimated shipping price. Gave weight, destination, and box size. I was told unless I bring in the packed box ready to ship that was against company policy to estimate the price of shipping. I would have bought the boxes, packing tape, a printer cartridge, and shipped from this store. It probably cost them between $ 100 and $ 200 I sales. Much better service from USPS. This seems to match other reviews on Unilocal

No wonder that the ratings are low for this feed ex. I literally had the worst customer service ever! Young girl dark hair looks very nice until she opens her mouth. I was told she was not there to help me, when I was having trouble with their self service machines. Lol why have employees if they are not equipped to help their clients? If I could give 5 negative stars! Seriously.

My fax machine is on its’ last legs and I don’t want to buy a new machine for a dying technology so I went to FedEx Kinko’s in Redlands with a large stack of documents. I was immediately greeted by Mercedes, a very helpful and efficient young lady who showed me the fax machine, and then graciously suggested that I use the scanner instead as it would probably be quicker and cheaper. She gave me a quick tutorial on how to use their machine, and ten minutes later everything was scanned and done. Then another young lady (forgot her name) helped me when I was finished. She even gave me a discount on the time used since I hadn’t realized I was supposed to log off the machine when I was finished. Quick and easy, helpful staff, great alternative when your own office technology fails.

They have two people working here on Saturday afternoon. Absolutely unacceptable and ridiculous… if I could I would give them 0 stars because they are always short staffed

I’m at Kinkos Fed Ex Redlands for over an hour. The self serve printer doesn’t work with a flash drive and they have one employee to do fed ex packages and print jobs. What a joke. The District Manager needs to keep the place staffed so customers don’t have to come unglued. The poor staff can’t keep up and it’s managements fault not theirs.

This FedEx is conveniently placed in the middle of downtown, but that is the only reason it receives one star.
I needed to ship a small package for my boyfriend that was already packed up and taped in a box, ready to be shipped. I tell the girl I need to ship it and she says, «Oh, we can’t ship that in that box. It’s USPS and we will need to put it in a FedEx box so it will be $ 5.99 on top of the shipping costs.» I thought, ok $ 6 is not that bad, but then she told me the cheapest they could ship it was $ 23…REALLY??! So I’m going to have to pay $ 30 to have this thing shipped? It was going to New York, but that is just ridiculous. They just lost me as a customer.
I WILL NEVER USE FEDEX AGAIN.

Absolute joke! If you are looking to ship a package drive to the UPS store or the hub in San Bernardino on Victoria do not use this store. I brought a package in (5 lbs.) that was packaged in an old usps box. They said they couldn’t ship in that box and made me purchase a $ 6 box and charged me nearly $ 25 for a tiny box shipped to NY. I promptly told then they could eat their shirt and took my business to the UPS hub in San Bernardino. The kind UPS employee blacked out the writing in the box and shipped it for $ 14.62 and added the cheery customer service that FedEx should learn from.
FedEx you are a joke, nickel and diming customers over a box with another companies logo on it is an absolute disgrace. I will never work with you again, and if you are reading this stay away from FedEx on Orange st.

I walked in on a Tuesday at 10am, looked around like it was my first time there (it was), and the young 20-​something-​year-​old girl behind the counter pretended I didn’t exist. I looked over at her, as though I obviously needed help (I did), and still she refused to make eye contact and greet me. I needed to get passport photos. I finally said «Excuse me, where do I go to get passport photos?», and she pointed me towards the back of the store and said someone would help me in a few minutes.
No one did.
I finally left after 10 minutes of watching the girl and one other male employee act like they had graduated from the DMV School of Customer Service. They treated all of the other customers like they were pests, too. There were only 4 customers in the entire store! It’s not hard to show someone that their business is important and that you care and you’ll help them once you’re done helping the other customer. It starts with a smile and a kind word. There are probably more happy faces in a prison chow line!
This is a management/​training problem. It starts from the top down. The employees look unhappy, and aren’t afraid to show it.
I’ll never go back again — — I’d rather go someplace where my business seems slightly appreciated.

Well… I don’t know why but other than a kid who looks like he’s in college, blonde hair the staff sucks, and are rude. The girl who’s maybe 20, thin, black hair is a character. She never seems to want to be at work and I’ve atleast dealt with her 4 times where she’s just flat out rude. This last visit I was mailing to Canada and she acted like educating me on what to do, or fill out was painful. over all the staff sucks. I’ll drive to E street from now one.

Poor customer service! Worst fed ex office I have ever been too, spent more on the internet charge waiting on never received customer service!