Hertz Rent A Car

I was visiting the area and needed a rental. I tried Enterprise; however, I was not comfortable with the fact that I needed to present a major credit card along with my out of state driver’s license. I was referred to Hertz and was pleasantly surprised by their customer service and the expediency of the rental process. They did not require a major credit card andtook my out of state license! Upon arrival to the location (which was about 15mins from where I was), it took about 15 mins for the entire process to be over. Excellent!
The only enhancement I would give for this location is TO GET MORE STAFF MEMBERS! There were only 2 individuals at this location. This caused phone wait time to be between 25−30mins minimum! That is not good. They need more people here so when people call in the office, they can get the same expedient service as they would have gotten walking in.

Amazing service! First of all they go above and beyond to make sure customers are taken care of. I was sent to hertz by my insurance company after being in an accident, as if crashing my car wasn’t bad enough A few days after returning my rental i realized I had forgot my MK watch in the glove compartment, I immediately went in hoping that car would still be there, although that car had already been rented out to another customer Kayisha took the time and made sure to track down my watch! Seriously who does that? She is the definition of customer service! My family and I will now ONLY rent cars from hertz just because of that one amazing employee.

Went in to rent a car, i was planning to return the next day but it was a sunday and they are closed so he told me i would get charged an extra day because they were closed on the day i wanted to return which was absolutely ridiculous. Its way to EXPENSIVE here too. i wouldn’t recommend it

I travel often and rent cars often. I initially wrote a bad review (when I was waiting for the car and ticked off) but I am changing my review based on how it ended and after some thought. This location is small and does not have enough cars making it difficult to keep customers happy. Three times in a row I have had to wait for a car to be returned so I could drive away. That is very VERY unnerving. This last time I would give 2 of the three people we dealt with a 5 star and one of them a one star. While the situation was very difficult two of them stepped in and worked very hard to resolve it. In all honesty, and being in customer service myself, if I worked at that location being constantly short on cars, eventually I would be frustrated enough to become apathetic in customer service too. (Actually I would quit or transfer) Since I have not had problems at other Hertz locations…
Hertz needs to either give these people enough cars to service the customers or close this spot. It is simply not cool to the employees or the customers.
I will avoid this location unless I am prepared to wait a solid hour (or maybe even 2)

My husband and I rent cars from Hertz often. We usually like the service we receive from other Hertz locations. Hertz in Redlands has poor service. We have yet to have a pleasant experience here. We usually drive out of the way to Ontario and pay the airport convenience fee to avoid inconveniencing the Redlands Hertz employees.
The cars are hardly ever ready on time. We picked up a car this week that was below the grade we requested (for the same price) and it felt like it was going to break down. When we went back to exchange the car moments later, the employees were soooooo inconvenienced. The car we ended up with still had tissues and napkins in the glove box. We wouldn’t have gone there this week if the location wasn’t so convenient.
They get two stars because we likes Hertz as a company, but this location deserves ZERO stars.
Maybe the employees could take some customer service trainings…

This is a very busy store first of all… We came in on a Monday morning after the 4^th of July holiday and were treated respectfully and in a timely manner. We were there because our cars transmission was out and thought we were going to need a car for a week. We left with a car and decided to stop and look for a new car to replace our broken one. We returned our rental about 3 hrs. later and by the next a.m. all of our fees (except the daily charge of about $ 33) was returned to our acct. Thanks so much for your professionalism and prompt service. If need be, we will definitely use your services again. :)

Horrible customer service skills lack of communication and punctuality. After many years and many rentals I reached presidential status then decided to use my points for the first time since I had over 10K points. I booked the car a month in advance, a specific car since I travel with a special needs child, they said it would be ready for me. Well I showed up and it was not –not only that but the lady said that I didn’t even reserved that vehicle so they put me on another vehicle. But first I had to wait 20 minutes for them to fill it up but I guess I should be thankful because they did leave some lipgloss in the cupholder for me.
What a disappointment that after renting for so many years, achieving top status — I still can’t get what I need. Tough way to start a family vacation.

This place is absolutely unprofessional. As I walked in the lady was extremely loud. Not her fault but I was not aware that I had to have a credit card. I ask if someone could take me my home in Mentone? She said ohh Mentone? Finally I was told in a hour
This lady breast and tattoos on her breast was so unprofessional. I’ll go to another rental place. I’m stunned how unprofessional understaff this place is.

don’t ever rent cars from here. they do not honor their time reservations so if you are in a hurry, forget this. they didn’t have both cars ready for pick up at the same time and promised that one car will be ready in less than an hour but we ended up waiting more than two hours for the other car to be returned and serviced and still have to wait another hour for the other car to be washed. super horrible customer service.
warning: never ever rent cars from them!!!

Not even deserving of one star. Ghetto location, ghetto building, ghetto employees. Go to Enterprise instead, there location isn’t much better but the employees are much more professional and business minded.

Charge you when they shouldn’t and only refund part of what they owe.

I have rented many cars in the past few years and this Hertz is the only place I will go now. The service is friendly and the nice ladies at the counter actually seem to care about their customers, which is rare nowadays. I have had quite a few undesirable experiences with car rental establishments but never at Redlands Hertz. They will get my bucks every time.

My young daughter’s car broke down in Redlands, CA while driving from Tucson, AZ to Los Angeles, CA. It was her first stranded in a strange land experience. I was on the road, too far away to be of any help, and puled into a restaurant to use their wi-​fi in order to find the nearest car repair shop and rental car agency. Unfortunately the car repair shop was closed for the Thanksgiving weekend. Fortunately, Redlands Hertz was open! Not only did they rescue my daughter from the car repair shop after dropping her car with AAA, they provided her with excellent service, and transportation home to Los Angeles. I did not know at that time when her car would be repaired. That was not a problem. When my daughter’s vehicle was not repaired on time, Hertz gladly extended the rental date with no hassels. Upon returning the car to Hertz, my daughter received a ride back to the car repair shop. Yeah! It was an easy experience handled by efficient, professional women at the Hertz office-​although they were so friendly and helpful it was like family!

I would like to give 4.5 stars if I could. But well here’s my experience using Hertz.
This is my very first time renting a car. Had no idea about how the process and everything. I booked the car online one day before. And make the confirmation on the D day.
The one who picked up my phone was Jessica. Friendly enough to explain everything.
Liz who picked me up and drop me off at my house. She’s very thoughtful. She directly knew that I need the drop off without I had to mention anything. And after everything is settled, she drove me right away.
And Kaisha (hopefully I type it right), she’s also very friendly and made everything seems very easy for me.
About the car itself, I got the Nissan Versa and really like it. Clean, no weird smell, and everything is just as supposed to be. Just make sure to fill up the fuel before you return it and you’ll get no problem.
And because it’s pretty expensive *for me*, I didn’t rent the navigation system. So, if you guys have the phone with GPS and CAR CHARGER *make sure you have this*, BRING THEM ALONG WITH YOU! You dont wanna get lost or having no battery life on your life savior (*read: GPS and phone provider).
And one last thing. They will be a bit late when they want to pick you up. So I suggest you to make your reservation like 30 minutes to 1 hour earlier or you’ll be pissed. No one wants those upset wrinkles on their face right?

When I have a reservation for a car rental for a particular time of the day, I expect it to be there at that time, not hours later. Unfortunately this place doesn’t understand how business is done. We cancelled our reservation for another car rental that honored the reservation. We will not be returning to this particular location.

Love to rent cars from this location, the customer service is great every single time! They remembered us from previous event and knows what you want and what you prefer. Job well done!

The Tale of the Armpit Car
disclaimer: I hate to be that person who goes on Unilocal because a business has just gotten me so completely frustrated that I am done trying to fix the situation and I need to vent, but here goes.
I had to get a rental car because I was in an accident, and so my insurance works with Hertz so that is who they told me to call, saying they would have all my info already and would come pick me up. I call this Hertz office and they tell me they don’t know what I’m talking about and that I need to call my insurance company to have them set it up. I call my insurance company back and my agent basically says «WTF?» and calls them and gives them an earful and it turns out YES they did already have all my info, the guy I was talking to was just confused. Then I called back and they seemed kinda annoyed that I needed a ride BECAUSE I HAVE NO CAR RIGHT NOW.
I do have to say that the people in the office are nice, friendly, chatty people. A little too casual and laid back but really kind and personable.
But here comes the bad part.
The car they gave me REEKED. It smelled like an armpit. It smelled like a very sweaty old man with personal hygiene issues and no deodorant had been driving it through the desert for a month with no air conditioning and with the seatbelt tucked up under their armpit instead of across their chest. I thought maybe I was crazy but after trying to drive it for two days I had at least 3 friends smell it and they thought it was disgusting also. The seatbelt smelled so strongly of B.O. that the smell got on the clothes I wore in the car and took multiple washings to come out. I tried wrapping a towel around the seatbelt and driving it anyways, but it didn’t help. I think the only way to get that smell out would be to take the seatbelt out of that car and burn it. So, not only did no one at Hertz NOTICE that this car smelled god awful when they decided it was ready to rent out in the first place, when I called on Friday to ask to exchange the car they told me they had no cars available. When I told them I would happily take it to a different location they said they would call around and get back to me. It is now Monday, I never got a call back, and I had to call my insurance company and have someone from there call them to arrange a solution. I was told that they must have been really busy that day because that isn’t how they usually handle things. I think that is a lame excuse, maybe they need to hire more people if they are not adequately staffed to solve what I would have thought was kind of a big customer service screw-​up. I don’t know if the employees can really be blamed or if the management there just really doesn’t know how to train people, because they seem to have a staff full of nice people who seem helpful and concerned but don’t really know how to solve problems or deal with difficult situations. After years of working in customer service myself I am shocked sometimes by how low some companies expectations are.
Icing on the cake is that the employee who helped me when I finally got to trade it put that stinky seatbelt right up to her nose and said she didn’t smell a thing.
Needless to say I will not be doing business with Hertz in the future unless I am in a situation like this where I have no choice because State Farm is picking up the bill.

The people at this branch are so helpful. I was going to rent from another company I normally use, but the office up by me was totally disorganized lost my reservation and basically told me oh well. So I called Hertz. I spoke with Chrissy on the phone. She was very understanding and even though they were closing soon she was gonna help. WWhen I got to the office Kendal helped me. I had drama even started crying. Him and Chrissy reassured me everything would be fine and they will make sure I get to my business event. They got me outta there quick, and I made it on time. I will always rentfrom here now, and you should too. and no they couldn’t give me a ride on Saturday either but I was expecting that I was prepared and enjoyed my walk home.

Two stars for closing at noon on saturday and not providing rides. I just got back from an hour walk home after returning my car eleven hours after renting it.