Ledesma Optometry

Excellent staff; easy, on-​time exam and glasses ordered have already arrived. The office staff must have changed from earlier reviews because both were very funny and very helpful. Will be back!

I’m updating my previous review from four-​and-​a-​half years ago, which was based solely on the poor service I received from the doctor’s staff. Six months later, the doctor read my review and contacted me personally to apologize for the poor service and to let me know that his staff was receiving additional training. He did not ask me to change my review and did not ask me to give him another chance; he only apologized.
As a result, I returned to Dr. Ledesma in 2012, as did my wife. He has been great with us (as always) and he is wonderful with my (now) six-​year-​old son. I have no hesitation in recommending him to everyone.

I’ve been going to Ledesma Optometry for 6 years now. Dr Ledesma helped me figure out a life-​long struggle with an astigmatism (which was undiagnosed for years). My vision has improved 10-​fold since making my first appointment with Harvey Ledesma. I live in Manhattan Beach and STILL drive to Ledesma Optometry because I know it’s top-​notch!
They are also great at helping me choose glasses/​frames to fit my needs. They have catalouges from every eyeglass/​sunglass manufacturer to ensure you get what you want.
I highly recommend Ledesma Optometry to anyone looking for excellence.

This is a great family owned business. I was treated with respect and assisted promptly when needing help with my prescription eyeglasses. I would recommend Ledesma Optometry to anyone looking for a quality optometry experience. In particular, Autumn and Sylvia were extremely helpful from start to finish and Dr. Ledesma was kind and thorough. Overall a great experience!

I’ve been going to Dr. Ledesma for years now. Always have great service. I am a past LASIK patient and still have ²⁰⁄₁₅ vision! I now take my children here and they love it and had a great experience. This last visit I couldn’t resist a pair of Maui Jims and I love my new sunglasses. Would highly recommend Ledesma optometry!

Dr. Ledesma was great but that is the only nice thing I can say about my experience here. My previous optometrist was in Corona but I wanted to find one closer since I moved to San Bernardino.
First, when my glasses came in they were not the ones I picked out. The woman tried to argue that they were the correct glasses. When I insisted that they were not the right ones (they sat about an inch off of my face on either side) she begrudgingly said she would send them back. Four weeks later I called to find out where my glasses were and no one seemed to know. A few days later I get a call saying they had not passed inspection. This was not the office’s fault but I feel like there should have been some follow up by them at some point. When I expressed my displeasure with the service thus far, Dr. Ledesma called me himself and said he requested a refund of my co pay. That was in February. I started trying to track down the co pay refund last week because I had not heard anything. I called the office and was told to call my insurance. I called my insurance and was told that the check was mailed to the doctor’s office. I called the office back and was told they said they would have called me if they received the check. That was yesterday. I received a call today and they miraculously found the check. When I picked it up today I noticed it was dated February 25^th. I asked if they had the check this whole time and the girl just shrugged. I will definitely not be returning.

I took my 6 year old son here for an exam. The staff and doctor were great! They were friendly and fast. Nice office space in a convenient location. I would highly recommend Ledesma Optometry for both kids and adults. I will be back for my exam soon!

I will start of by saying that Dr. Ledesma is a great optometrist. He sees many patients and is able to do it all with ease and makes sure that he can assist you the best way he can. When I came for my visit he was literally taking one patient after another. When it was my turn he was very personable and patient and answered all my questions. Dr. Ledesma prescribed a brand of lenses that I have never used before and that his staff would explain how to care for them.
The low score is because of his staff unfortunately. This was my first visit to the office because I recently moved back to this area. My previous optometrist was in Riverside which I loved but thought I could find one closer to me. First off they charge a $ 60 fitting fee which I have never heard of before this visit. I have been going to an optometrist for the last 13 years and have never been charged this fee. After doing some research I hear that it is somewhat common but it would’ve been nice if they had disclosed that before the exam or when I made my appointment. After the exam I was assisted by Annette who would normally help the patient choose frames or order contacts. I explained that I just wanted my prescription and that I would order my contacts online since they’re so much cheaper. She was trying to insist that I order them there since I had enough to order one box. We went through this back and forth discussion that I did not want to order lenses and she kept telling me that I should. This mad for an awkward discussion and she came across very rude and disappointed that I did not order them. I’ve been ordering my lenses online for a past few years and have never had an optometrist give me a problem. I understand that they are trying to sell their lenses but to argue with me back and forth was very unprofessional. She also never explained how to care for the lenses like Dr. Ledesma stated she would.
So I order my contacts online and file a claim with my vision insurance a few months later (I was procrastinating a little bit there) and see that Ledesma Optomety filed a claim for contacts so I did not have any funds left. I called them and spoke to Sylvia, the office manager. She explained that I could get a box of contacts (which I didn’t want) or get a refund. I went in to get a refund and was helped by a younger girl who didn’t gave me a warm welcome but was nice at the end of the transaction. Sylvia helped her process the return but never acknowledged me or apologized for the mistake.
I am a manager in the financial services industry so I am aware of how you should treat a patient, customer, or client. I have not idea why they have so many high ratings with «great staff.» I would rate their service mediocre if not poor. I will never return to this establishment again or recommend to anyone. I’m glad that other reviewers received positive treatment and hopefully my experience was just a one off.