Renew Face & Body

Really disappointed in the customer service, but the massage therapists do a good job. My boyfriend and I each bought groupons for three massages. I booked them for the same time, and with two female massage therapists, each time.
The first two massages went great, but the third one was a disaster. I booked it in person, and wrote the time in my appointment book that I had, right there. The receptionist also told us that we were booked with two female therapists.
Now, the two previous times, my bf and I each got a reminder text with the time and name of the massage therapist. For the last massage, only I got a text, it it said my appointment was 15 minutes earlier than I had booked.
My bf and I arrived, and the receptionist told us that my bf’s appointment was at the original time I had booked, but mine was 15 min earlier, and she didn’t know how it had happened. I went in for my massage, and my bf waited.
I got undressed and was lying on the table, waiting for my massage, when my therapist came in and said that there had been a miscommunication, and my boyfriend was booked with a male therapist, but he was uncomfortable.
I immediately offered to trade therapists, and got dressed. Once I got to the hallway, my therapist now told me that my bf was angry, and didn’t want to switch.
I then went to the waiting area and my bf told me that he had told both therapists that he was going to re-​book and wait for me while I got my massage, and it upset him that I had been bothered after he told them that. Also, the receptionist refused to admit she had messed up our appointments, failed to apologize, and was trying to argue with him while she was on the phone with someone else.
At that point, I was too stressed out to get undressed again and get a massage,. I handed the therapist a $ 20 tip and told her I was leaving. She then asked me not to be mad at the receptionist, because she had only been there three months and the job was overwhelming.
At this point, I’m upset that my bf and I each paid for a massage that we didn’t get, and I gave a $ 20 tip on top of that.
I don’t understand why I was disturbed from my massage, when my bf had already told them he was going to re-​book. Neither of us want to return there and deal with that receptionist again. She messed up our appointments and failed to apologize. She’s bad for that business.

This place is cute and tucked away in Redlands which I liked. I love massages and there was a groupon for this place. The reviews seemed decent so I decided to try it out. My masseuse was very friendly could have used a little more pressure but decent and would go back. The reason I am giving 3 stars is the rooms! Geeze! The walls are so thin you can hear absolutely everything going on in the next room. Every conversation which was apparently 2 to 3 rooms away. I don’t think I would go back hear unless they sound proofed the rooms. When I get a massage I am going to relax. There is no paint tome turning my phone off if I can hear everyone else’s.

First time getting a professional massage and facial. So I was a bit scared! However the ladies at Renew made you feel so welcome and relaxed.
Facility: in a cute little town, in a cozy little nook, downstairs inside building 104. Blocks away the outside world.
Service: Professional, sweet, friendly
Price: My husband found a groupon deal. Very reasonable
Services: massage 60 min Swedish (amazing!) facial (awesome!) my skin feels so light and soft! They’re very gentle and don’t rush you.
I am definitely going back for more! :)

This is a hidden jewel in Redlands. I used my 3 groupons over the last few months. My facials were amazing. Kim the owner is very knowledgeable Prices are reasonable. Give Renew Face & Body a try, I don’t think you’ll be disappointed.

I love their cozy location! Kim and Heather are amazing ! Great customer service and very welcoming. I’ll definitely be back! This was by far my best experience for a facial.

First off, I had the hardest time getting a hold of anyone at this location but after calling 7 times and 3 messages, I was successful and was booked within a week. My opinion stated to turn around at this point. I specifically mentioned that I was booking for a massage and was pregnant and didn’t feel any hesitation on their part… HOWEVER when I got there, I kinda received a funny look from the attendant as she stated there was no note left on my appointment that I was pregnant and they only had one therapist that did prenatal. The receptionist also stated that the therapist that did do it was booked out another 5 days and they could not accommodate me today. Very disappointed as my husband made sure to be off work and at home with our child in order to give me time to pamper myself as I am due in just 2.5 weeks. Very disappointed.

My boyfriend purchased a groupon for Renew and we split it. My first experience with this place was exactly what I could have hoped for– I received good customer service and my massage therapist, Amy was very helpful. She explained how Renew’s services work and then she asked a few questions about my lifestyle to insure I got great service. My first experience here prompted the purchase of a great deal they had which was two massages for $ 99.00 and I have continued to come in! What I love about this place is that my massage therapist, Amy is awesome. She is very approachable and is happy to answer questions and make recommendations for other services and the staff is very welcoming– they even remembered my birthday and provided me with a little gift and a coupon for a future service. Parking can be a bit of a drag but it’s DT Redlands so, I always plan for an issue when I’m heading down. Overall, I would highly recommend this place especially if you are booking your first massage ever, they do well in setting the tone for professional service and will walk you through what you need to know.

Kim was really nice and knowledgable about skin, and gave me great suggestions for my skin. This was my first visit and I would go back. I had microdermabrasion and she was very gentle as I was concerned how my skin would react. I thought the 2 for $ 99 special was awesome. Schedule with Kim!

I just had a massage this Monday June 8, Amy did my massage and she did a great job! She really worked my knots out, the pressure was perfect and she was super sweet!!! I was happy the first time I went here and I was happy this visit too! I’ll be returning! Thanks Amy!

I couldn’t find the place so I had to call. Parking was terrible so I was about 10 mins late. But it didnt matter. They were so kind and did not cut my massage short. I got massage from Flory. She is AMAZING!!! I even had my cheeks massaged. My only other complaint was that the AC vent was blowing cold air on my back and that it was noisy. The salon is very small and you can hear people walking by. Once the massage actually started it was a little better but I am for sure coming again to see Flory!

Absolutely love this place! Don’t miss the chance for a wonderful facial from Kim, you’ll leave feeling relaxed and rejuvenated.

Very disappointed with their service. I decided to go here because I had a facial done with Kim many years ago (8+ years ago) when she worked for another spa. I arrived to my confirmed appointment at 9:00 am but I wasn’t sure where it was exactly so I kept trying to call to see if they could tell me which door to go through as there was a few spas in that area. Nobody answered the phone. I finally gave up at 9:15 and left. I was very upset considering it took me 30 mins to get there. I finally called back later in the afternoon to express my disappointment and the lady at the front desk said that there was a wrong number assigned to their business phone so phone calls were not being received. I told her that I kept trying to call because I was lost. She did apologize but then said that she had been there since 8:45. If they knew that a new client was coming in they could have called me asking if I was going to make the appt or to inquire if I was lost knowing that their phone lines were down. On top of all that I realized that after I left, Kim (the owner) walked right past me while I was standing outside the spa (lost) and didn’t even acknowledge me or ask if I was lost and needed help. Because of this incidence I will never go there again nor will I recommend anybody to go there. I just booked a facial at the place Kim used to work because at least I know that they are friendly and professional.

I found this place on Groupon and decided to give it a try. I paid $ 39 for a 60 minute Swedish massage. The place is small and cute in downtown Redlands. The staff was friendly and professional. My masseuse Heather was awesome! I would definitely come back and maybe try a facial next time.

Excellent service and masseuse! It was a gift from my husband and I was really tense before the wedding and I had really tight knots. My messeuse took very good care of me. I will def be back.

I am very, very picky about my salon services and this place passed them all with flying colors. The facility was clean and beautiful. I was met by Kim. She did my facial and not only was kind but made me feel very comfortable. She asked me a variety of questions to ensure that she used the correct products on my skin. The facial was amazing. I felt very relaxed and my skin feels amazing! Next I went to Xavier for my massage. He was also very professional and did an awesome job! I literally felt like jello when he was done. He asked about pressure throughout the massage and made sure I was happy with my services. I will be going back and highly recommend this salon!!! Make sure however to drink lots of water before your massage! I forgot to do that and needed lots of water and sleep afterwards. Lol. I can’t wait to go there again!!!

If I could I would give this place zero stars. Very unorganized. Made and appointment for me and my mom a week in advanced. Showed up to my appointment for them to tell me they didn’t schedule me. What a waste if time and money. Don’t recommended coming here.

I had an amazing experience with my masseuse-​REBECCA! I highly recommend her!
I will say that I’ve been exposed to many different massage therapists since 2007 but I have to say Rebecca is by far thee best. She simply knows what she’s doing… And I felt like she gave me a lil lagniappe at the end… I would have been content with my back massage but she spent another 20 minutes focusing in the tense areas of my shoulder and neck as I verbalized to her that I’ve been under a lot of stress lately!
Plus this place will surprise you coz the outside appears unassuming (it’s located in cute DT Redlands) but the beds and the inside is serene and just pure. I loved it…
I’ve had a membership at Massage envy for a year, which by the way the worst place I’ve ever gotten massages aka back rubs which anyone can easily administer…

I had Heather yesterday for a 60 minute full body Swedish massage and was extremely satisfied with her services. All the staff I came into contact with were professional and friendly. The space is small and no frills but extremely welcoming and serene. I had been gifted a groupon from one of my staff members and although this was my first time at this establishment, I will definitely be back and could see myself purchasing another massage as a gift to family members or friends. A great little gem in downtown Redlands.

My boyfriend and I had a groupon for massages and facials. I had an aromatherapy facial with Mary, she us very sweet and knowledgeable. I enjoyed speaking with her she did a decent job on my facial. My only issue with my facial is that my pores weren’t clear and I left with residual product on my face. I have had facials before and my face was squeaky clean for a week after. So I did not notice any change with my skin after my facial. It was nice and relaxing though. My massage was great, although my boyfriends masseuse only massaged his head, neck, and shoulders. Overall, Great location and staff!

I used a Groupon to try out this spa for the first time. I was very impressed with the services! Kim the owner did my 60
Minute facial and she was thorough and very knowledgable! It was relaxing and when she was done my skin felt amazing! Then I had a 30 min massage with Rebecca and she made those 30 mins count! She focused on the areas I asked her to without making the massage too painful. I would highly recommend making an appointment with Kim or Rebecca!