T-Mobile

All these authorized store should close down. They are nothing but idiots. They don’t what the T-​Mobile offers or wants. They are worthless.

I purchased my phone there a few months back and have been very please with the personal service I have received. It is 110% better than the service I received at AT&T — after having been with them for about 10 years.
I did, however, require help with my phone today. The 800−927−8997 customer service line SUUUUCKS! if you call, you get a recording with offers about new services through Time-​Warner Cable. Then the recording says, «Please press # for more information.» After about ten # pushes, you get the idea that there is NO ONE live at the other end of the phone and NO CUSTOMER SERVICE AT ALL.
I ended up calling the Redlands store and spoke with Mascieo, who was an enormous help. If you need help with your phone, just bypass the 800 number and speak with a sales person. It’s MUCH quicker and they are very helpful. Thank you Redlands branch!

T Mobile is the worst. The service area is severely limited compared to the other majors. In addition, the staff at the Orange Street store in Redlands is rude and poorly trained. I was given a booster to try in order to boost my service where I live. It was ineffective. They told me to bring it back to the store if I switched service carriers.
Well, since my service was marginal, I switched service to another more powerful carrier. I returned the booster as they had requested. They refused to take it, told me policy had changed, and said I had to mail it back to T Mobile. After speaking to the «manager» who was also unhelpful, I asked them to call a supervisor with whom I could speak. They refused, and told me I would be charged for the equipment (that I never asked for, by the way) unless I packaged it up, drove to the package carrier, waited in line, and did their job for them.
To say I am upset is an understatement. To say I will never do business with this underperforming carrier is accurate. To say I would advise everyone to seek a different service is spot on.

It’s hard to imagine a worse cell carrier than T-​mobile. Not only does their reception suck everywhere but when they called to sell me more crap and I told them how I felt about their less than stellar reception the guy on the phone (from the Redlands store) didn’t bother following up with my complaints.
Also, when I went to purchase my phones the whole process took 2 days and I had to visit 2 different stores. I’m too busy for that nonsense.

The 5 star review goes to Mario, who was very helpful, personable, and genuine. We went to the store at 10am to have our numbers ported, and when we walked in, we were approached by the store manager. He first asked if we got the plan at the store and I told him we got it online. He then told me it was better to call customer service myself. I told him I would rather wait and he gave me a 25 – 30 min wait estimate. He didn’t seem happy. I waited about 5 – 10 minutes when Mario approached and was more than happy to help me with the number porting. It took him about 5 minutes and he even called about an issue I had with my plan. During the process, the manager came by and didn’t look pleased that I was already being helped and pretty much wanted Mario to hurry up. I highly recommend seeking out Mario for all your questions and phone/​service needs.

The service was at the store was great but the wireless calling sucks. That is the entire reason we switched to T-​Mobile. We have tried different routers and gone through technical support via telephone without a change. My boyfriends phone is useless in his house and we can no longer make telephone calls to each other. Every time we call technical support they say they want to help but nothing happens. I just got off the phone with them and they said they have no record of service tickets. Uh, ok. We have three lines and are cancelling two and I will soon be cancelling mine. If you don’t get excellent service in your house, don’t believe what they say about wireless routers. Unless you want your call disconnected every 5 – 10 minutes. We spend $ 200 a month to not be able to talk to each other. So now we will have to go back to AT&T. Waste of time and money, so I will be suing.

I keep coming to this store because of the awesome customer service i recieve from sheena she is really nice and takes the time to explain the different parts to my plan as i am no phone wiz but she is. Tmobile never let her go shes AWESOME

We just signed up and i regret it already. I don’t even want to give any stars. We had the worst customer service ever in the Redlands store. On top of it they screwed up our phone numbers and they attempted to fix it same day after we got home. Told us it would be fixed in 4 hours. Wasnt until 12 hours later. Then our phone numbers were still wrong. My husband missed work due to being unable to receive calls for 2 days. Finally after going through management we were able to get everything fixed but still had no phone for 2 days and very rude people in the store and on the phone. One lady even told us it wouldn’t be fixed for another 72 hours, that’s when we had to ask for management who got it right within 1 hours.

This one is better than the one in the jc penny center. I was set up with a good phone and got help when I went in a couple times. But also was lied to about what certain money amounts on my bill were for and found out later on through someone else who helped me. Will be back to get that fixed. Bait and switch. And with the new state tax for California that was also added to my bill without me being notified about it before hand.

So I went today and had his guy JESUS C. He seemed so nice and helpful at first. We called in because outwit card wasn’t working we switched the SIM card into multiple different tmobile phones and it didn’t work still. We explained this to him and told him we just needed a new sim. He tested it or at least I thought he did because he went in the back. He came back up with a big sim and I asked him if we could have the small sim like our original because we were just testing it in this phone. He got really mad and rushed to the back and slammed the door open and came back with the universal small sim and ranted about how the manager would get mad he wasted a sim so I got agitated and said that’s totally fine have your manager call me then and he said no it’s fine.
He was just extremely rude. I work in customer service we weren’t asking for much just the SIM card replacement because ours wasn’t working and he got all worked up he didn’t get a sale out of us. Most likely won’t be coming to this location anymore.

Purchased my last 2 upgrades at this location and have to say the staff is by far the most helpful, knowledgeable, and honest staff I’ve ever dealt with when it comes to cellular service. The Alabama St employees definitely need to take some pointers from the Orange St employees (after my last visit to that location, I will never give them my business, again.) I switched from Verizon to T-​mobil 3 years ago and couldn’t be happier with the service and treatment from T-mobil’s employees. I have unlimited everything and am able to make payments on my device all for less than $ 100.00 a month. And, being able to upgrade my device every 6 months makes everything even, better. Tmobil will actually buy back your old device and allow you to start over/​from scratch with a new device of your choice. (It’s the thing I love most about them. Lol) So, if you live in the Redlands, Highland, Yucaipa, San Bernardino, etc… area and need/​want to visit a Tmobil store, I highly recommend the Orange St. location in Redlands.

I am a relatively new T-​mobile customer and I have to say that the staff at this location has really made it the best experience. I come here for any and all questions that I have because these people are awesome!

This store is awesome! i recently upgraded my phone and had things on my old phone that didn’t transfer over for some reason. Im a comedian and all my material didn’t transfer! Steve and Miranda went above and beyond to help me recover my material. Not only did they do that, they also figured out some way for me to lower my bill a bunch of money. Steve and Miranda deserve a promotion. If your their boss and dont promote them, or at the very least acknowledge they did a great job, i will find. I have a particular set of skills that will make you embarrasses for not doing so. GO to this store. They are awesome.

Waited in this store for 30 minutes and was never acknowledged. 3 reps working and never even took the time to say someone will be with you asap. Not sure what was taking so long with previous customers, but I would have been satisfied with just a hello! Needless to say I left the store without what I went in for, I lost 30 min of my time, they lost my commission!

A great hidden gem in Redlands! The fastest time I have ever spent in a cell phone shop. I lost my phone and came into this location during my lunch break. The staff was extremely knowledgeable. They provided me with many different options. I bought a brand New Note 4 with all the bells and whistles! They provided me the best quality and quickest experience. I immensely recommend this T-​Mobile location and will continue to come here!

This T-​mobile is so helpful! The reps are very nice. There wasn’t any wait time which was nice and they have cool music going on. They solved my issue. Very clean and every one was very friendly. :)

This store is so cool! They are located in the historic Deming Building in Downtown Redlands. It says right outside that it was built in 1914! The staff is very friendly and very knowledgeable! Inside the store is clean and well organized. I was greeted warmly when I came inside and I was helped in a timely manner. The employee who helped me answered all my questions and was even able to transfer all of my information from my old phone to my new one! I would definitely recommend this T-​Mobile to my family and friends.