The UPS Store

This store has very friendly service!
I have been there several times & left completely satisfied with the knowledge that I needed to print labels & packages to return. I also come in to make copies of important papers & the copier is nvr out of service! Location is perfect I live dwn the street. They serve u to a timely way that u r in & out! I would recommend this store to everyone!

My mother rushed in after work 15 minutes before closing only to encounter the worst customer service in her life. As soon as she walked in, she immediately noticed the annoyed and unwelcoming faces of the two employees at the counter. She initially came in to deliver a package which would be returned to her soon and this process went smoothly, however, what happened after was just abysmal. She simply asked the employee if she could come back and pick up the return package at this location and he replied to her in a rude and annoyed tone of voice «youre going to have to find out your tracking number and track the package yourself» the answer would have been much appreciated had he not rudely responded with attidude. The experience doesn’t end just yet. My mother did not know how to find out her tracking number so she stuck around (even after knowing that they didnt want her there) to ask «And how can i find out my tracking number?» The employee responded by answering in a very rushed manner to get my mother out of the store as quickly as possible. She felt awful about herself after the encounter as if it was her obligation to not ask questions. If you want to walk in happy and leave angry then go here. The customer service is non existant and I truly feel bad for anyone that has to come here. I strongly encourage everyone to avoid this location if you want to be treated decently.

Passport photos: check. Notary: check. Priority mail: check. In and out one stop success! The service was excellent and timely.

i thought all ups stores were the same so i did not understand the different ratings but this store is not a good one. The customer service is very lacking, they tend to be rude and not very knowledgable. The manager or owner also does not seem to care very much as they can never be reached or they do not respond.

Do not go here. Employees are rude and unhelpful and don’t know what they are doing. I went in to ship a camera and asked 8 times for the contents to be insured and apparently they never were due to an incompetent employee who didn’t put it in the system correctly. The package was lost and when I went in to ask about it the manager automatically started blaming me for leaving the store without making sure there was insurance… Even though I asked for it, was told it was insured, and all the contents of the box were written down by the employee. The manager said it was «he said she said,» even though they did not even talk to the employee who helped me. They said they would check with the deliverer and call me to tell me whether or not it was delivered, but they never did. Just don’t go here.

Everyone is always nice… But this place is EXPENSiVE! You’re better off at the post office

Now UPS Stores are generally straight forward places you go in drop off a package or pick a package up and go on your way. However, what sets this particular location apart from other UPS Stores I have been to is the customer service because each employee including the manager can be summed up as unprofessional, rude, and lazy. I know it seems as though I am coming off a bit harsh but I have to be honest to give others a heads up about this place. Basically, I had two experiences with this location I wanted to give them the benefit of the doubt but both times resulted in a bad overall experience.
My first time was an attempt to drop off a package I needed to return; a simple enough task. Now the store closes at 7 pm I arrived at the store at approximately 7:03 pm (my class got out late and that’s why I was rushing to cut it so close). Even though they hadn’t locked up yet and were still organizing packages and other materials they said they couldn’t take my package at this time. Now I would understand if they had already locked everything up or if I had arrived at 7:30 pm and they were still inside the store. I just barely missed the closing time and all I had was a single package to drop off but, the manager basically said too bad and that they open at 8:30 in the morning. Thus, I had to go to this location again the next day that’s when my second encounter happened.
So the next day I got there and dropped off my package (simple) and the manager (same person as the one the day before) basically said that I was foolish for driving up to this location as he browsed my return address marked on the package. First of all it is my personal business where I go to drop off my packages. Secondly he didn’t know my situation or where I had recently moved to so he wasn’t in any position to make that judgement and it is not any of his business in the first place. And to top it all off the real kicker was even though there weren’t any other customers in the store at the time and I was just asking questions and verifying the tracking number of my package he was trying to shuffle me out of the store as quickly as possible! I guess he only wanted to spend a minute on each customer as apposed to three minutes.
Bottom line to whom it may concern I implore you readers of Unilocal don’t do business with this location until they give themselves a serious lesson in how to deal with customers in a more respectful and professional manner. Thank you for your time and if you have a similar experience please share your thought with the community. Have a nice day and I hope you can find a better UPS Store.

I wish the UPS Drop Box across the street from me were more convenient, but my package was a few inches too wide. UPS will charge me if I called them to pick it up from my place. And I wasn’t about to wait and look for a random UPS driver in my neighborhood just to give him/​her my package in person.
So, it was a 15 minute bus ride and a 1.1 mile walk to get to a UPS Store. Then a 1 second transaction at said store just to drop off my pre-​labeled package. Then a 1.1 mile walk back to the bus stop where I waited 45 minutes for the next bus, and then finally a 15 minute bus ride home.

Best $ 10 notary in town! Fast, efficient. No extra charges.

The best customer service ever. I have two PO boxes there. The personal is always friendly willing to help

I have been to this location many times and I have always had a great experience! The girls are nice, friendly and helpful! I have had to use the notary service as well as shipping, and had a key made. I have a kid in college in another state and they always ask about her. I feel very comfortable here!

Well everybody goofs sometimes. That’s how I feel about my recent experience here. Since Postal Annex is closing its Redlands location, I came here to rent a box. First, their customer service was barely acceptable, as other only box available was about 7′ off the floor. (All the others were reserved they said). I should have gotten the hint then that this place is a LOSER.
Oh well, since then I’ve decided to move my virtual office back to Rancho Cucamonga. When I went to return my box key, (never having used it) and request a refund on the 90 days rent and service charge I had paid, they took the key but declined to refund me any of the $ 85 paid.
This customer service SUCKS!
I have no problem with a business charging for services delivered, but in this instance I feel a partial refund would have been in order.
Maybe I should go back and retrieve the box key and wait to return it until my 90 day period expire. Tempting, but a waste of time.
No wonder they have such a poor reputation in Rdlands.
Don’t do business wight this place or you’ll regret it.

Been here a few times to drop off packages and for notary. Convenient location for me. Service was okay. I’m not expecting anything exceptional for a place like this. It’s a UPS Store, if it gets me in and get out quickly then I’m happy.

Tried to shop here and had the rudest experience imaginable — they were doing construction but everything was open. Asked if they were open, and the guy said he didn’t know, then waited as long as possible to ask someone else. Just acted really unpleasant. Would never go back.