Tom Bell Collision Center

Unfortunately we had an accident and needed to take our car to tom bell Chevrolet collision center. This is the first time dealing with this type of issue in our lives. My husband and I would call on a regular (I’m sure too often) basis and Ashley was always kind to us and would explain exactly what was going on at that time. I’m sure I even got a little inpatient with Ashley at times and she still stayed very nice and patient with me. This was a very hard time for us since this is our only car, but I must say Ashley went above and beyond with her customer service and tom bell did a great job on the car. We even had a strange sound the day after we got home with the car and they took care of it right away without question. I would definitely go here again and would tell my friends and family to use them. I really cannot express how much I appreciate Ashley and her kindness through this rough experience of not having our car.

Considering that most mechanic shops seem like they’re just out to rip you off, I am pleased to say turned out to be the exception to the case! I had my car towed to their shop immediately following an accident, as they were listed as a AAA approved mechanic and body shop in Redlands. Marcus at the front was always incredibly professional and quick to assist. Chad was unbelievably helpful, has been at the shop of 20 plus years (if that tells you anything about the business alone) and went out of his way to refer a mechanic from another shop because he Tom Bell’s price to do a bluetooth radio swap was higher. Chad also always got back to me same day (usually just within a few hours) when I called in with questions. If any of you reading this end up using Tom Bell Collision Center, ask for Chad and you won’t be disappointed with the car and attention that he’ll give you as a customer! I don’t regularly write reviews, but I was so pleasantly surprised with the service at Tom Bell that these guys definitely deserve 5 Stars!

Well, I had another car that needed some body work so I called chad. Part of my car got repainted then I paid and had them do a full detail inside and out, well worth the money. My car has never looked better! Love this place.

They did a nice job on the vehicle and they dealt nicely with the worst insurance company on the planet. The only issue is they forgot to plug in my running lights. Not a huge deal but it should have been double checked before delivering it.

Getting in an accident was stressful enough, so having a collision center that helped me through this part was a relief. They explained the process, communicated with me throughout the process and my car looks great. The staff is professional, nice and understanding. I also liked that I didn’t have to spend much time there filling out paperwork. It was to the point in a courteous manner. Oh and no appointment necessary. I’m very pleased with the service I received at Tom Bell Collision Center. They got me back in my favorite car in no time.

My 2014 silver ice camaro ss had driver side door damage. I decided to use Tom Bell collision to repair and color match the paint. When I got my car back everything looked fine, but when I had the car for a couple of days I noticed the paint didn’t match. So I brought the car back to tell them the paint didn’t match they said it was the best they could do and couldn’t match the paint. So I will post a couple of pictures and tell what you think. Not very happy with the service.

Great, great, great, did I mention great?, great service and results. Jeremy sets the tone. We needed our car after a collision in time for my son to take it back to school. My request was treated as if we were family. I received frequent communication and was kept in the loop every step of the way. Not only did they deliver on their promise, they exceeded my expectations !

Great job at fixing the dents on my car. Great customer service. They call snd keep you updated on the progress of the repair. Very impressed with the quality of repair. Looks as if nothing happened.

I had a really great experience with Tom Bell on my most recent collision repair but truthfully, I have had a great experience on all three of my car repairs performed there. This most recent time, not only did they get my car done in half the time they anticipated, they also made special arrangements for me to pick up my car outside of work hours and even returned my rental for me. Needless to stay say, my car was looking brand new.

I had a great experience here. I was sent here by my insurance and my car looks great. Did take longer than originally expected but that could have happened anywhere. Everyone I dealt with was professional and courteous.

I got rear-​ended a couple of weeks ago, which subsequently made me bump the car in front of me. After finding out that this was the place that my insurance and Toyota dealership recommended I set up a same day appointment and took it in. The receptionist, Heather, and Chad were so helpful! Heather called Enterprise and had them set up a rental car for me and pick me up. Chad gave me updates on my car without any prompting. They had my Prius ready 2 days before the estimate day and handled everything with my insurance company. My only tiny criticism is that the other receptionist, didn’t even catch her name because she never introduced herself… was not very friendly or willing to help.

not the place I want to be because my car got smashed I still have my 2007 Camry Hybrid! The guys here Patrick & Corry are amazing at what they do. The ladies at the front are very helpful, patient and kind.
They make my car look brand new every time I’ve had to bring it in…3 times because people can’t drive while on their cell phone.
I would HIGHLY RECOMMEND bringing your car to this shop especially if you want it fixed right the first time!
I hope I don’t have another crash but if I do I’ll be here and no where else.

4 – 5 for the service that my representative did for my car in trying to make it good. 2 – 3 for the amount of time and headache and frustration that I had while waiting for my car. I was given a time frame for it to be done by, and was preparing to pick it up and made plans with friends. Then I got a call saying it wasn’t ready yet and that it’ll hopefully be done the next day. Then I got another call saying the parts delivered were wrong. I gave it to them once since they were covering the cost of my rental car for two days. But this meant another 150 bucks for the additional days. They kept blaming the dealer for sending wrong parts but really?! Had I known this I would’ve taken it directly to the BMW dealer. Avoid hassle and do your research before you drop by any body shop in this area.

I can’t say enough good things about the folks at Tom Bell Collision Center! A few weeks ago during our mini-​vaca in Santa Barbara, our Prius had a small collision with a large storage container… and you can guess who was on the losing end of that. :-(
When it happened, I got on the phone with my auto insurance company (AAA) and they highly recommended Tom Bell… stating that they had won numerous awards for service. I went with their advice, and was very happy I did.
I arrived on a Wednesday and was immediately greeted by a fellow named Chad. He took very good care of me. All of my claim info had already been forwarded to them by AAA so they were all ready for my arrival. He took me around the vehicle and told me in detail what needed to be done and how long it would take.
Within a few hours he had everything torn down and had an estimate for me as well as a day when it would be ready. Needless to say I was worried. Let me tell you, though… the car was ready early the day they promised, at the price they quoted me. Not only that, the car looks great as you can see from my before and after pics.
I was very impressed by the level of service and quality Chad and the rest of the employers had. They treated me right and I suspect they’ll do the same for anyone else in need of their services.

I was concerned about bringing my Audi here… I thought that since Tom Bell is known as the Chevy & Toyota guy, it might be something they weren’t familiar with. They did a fantastic job! I was rearended on the freeway, called them, Patrick stayed open late, had a rental waiting for me and took car of this in less than a week.
I couldn’t be more pleased with the service and quality of work.

I have had my car repaired at Tom Bell Collision Center two times. The Mercedes Dealer was very impressed with the repairs when I had them inspect my vehicle (because its a lease). My car has looks fantastic and the guys and gals there treated me very well. Being a single woman its hard to know who I can trust when it comes to car repairs.
THIS PLACE IS GREAT !!!

I took my car there this morning for a scratch and have NEVER had a better experience anywhere. I was helped right away (no wait) and the worker taking care of my car was extremely honest. I had scratched my car and the workers there fixed the car on the spot! I couldn’t be happier. Highly recommended!