Alamo Rent A Car

This has nothing to do with the employees at the counter at the airport. They were great! This is for the company. I made a reservation for myself and my husband. I returned home but he stayed on. We needed to extended rental by two days. Tried to make changes online but was instructed to call an 877 number. I waited on hold for over 20 minutes and then was told that since I was not the driver on the contract, my husband would need to call in. He did and waited on hold 15+ minutes. He was then told that since the reservation was made with one credit card and another one used to pay at the counter he would have to call the counter and make changes. Left a message for a return call. No call back. I tried calling again and told them my husband is on a job site and can’t be trying to call and wait forever to get something resolved. The phone rep put me on hold, talked to a supervisor and the. Made the decision to let me extend the contract. He couldn’t do it I the system so he said he would call the counter and put me on conference call to make changes. The counter didn’t open until 9am and the other rep did not stay on the phone with me. I left a voice mail on the machine to call my husband back. We will see. Really, this was too much work. I will use another company next time I fly into that airport. Terrible customer service!