Ducati Bellevue

Purchased the demo 2014 Monster 1200S from Cameron. He was really helpful and set me up with a few demo rides prior to purchasing. Everyone from parts to service has delivered excellent service. I had a couple issues with the bike that the service manager dealt with and handled professionally.

Excellent customer service felt like I was the only person in the room. I’ve been to a few different shops and was really won over by Cameron and Michael at Bellevue Ducati. Very happy with attention to detail from information on my potential purchase right up to buying my Ducati :) immediate follow up right after I left
Highly recommend this place!

I had the dealership give me a damage estimate after my Monster got in an accident. While waiting for insurance claims, settlement, paperwork, etc. the bike sat at the dealership for close to 1 month.
Once I was ready to pick up the bike they told me I owed more than $ 300 for «storage». Keep in mind they NEVER will tell this to you personally but mentioned I «signed» an agreement. What a bunch of bull!
I WILL NEVER BUY anything from them (not even a sticker)…any reputable dealer will inform you of charges you are incurring.

Just purchased my first Ducati (2015 Diavel Dark). My experience with Ducati Bellevue thus far has been excellent. Cameron was the consummate sales specialist — courteous, knowledgable, and approachable. At no point did I feel pressured into a decision, and the deal on the bike was far better than I expected.
Ducati Bellevue went above and beyond the norm by letting me take a demo bike home overnight, so I could ride my normal commute and ensure the Diavel would meet my commuting needs. This curtsey not only helped seal the deal for the Diavel but for Ducati Bellevue as well.
So far, I would recommend this dealer without reservation. I’m hoping the service is as good as the sales and will update the review once I’ve had the opportunity to find out.

Purchased a red 2014 848 Streetfighter from Ducati Bellevue yesterday. Mr. Cameron West and the entire staff were approachable, courteous, enthusiastic… and practically bent over backwards to complete the sale, and leave me happy. Communication was impeccable. Dealership was clean, centrally located and well stocked. Large purchases create butterflies in my stomach, they made it easy, made me feel special, and deserve all the praise I can give.
They have earned a customer for life, and get my highest recommendation! Thank you.
–Bryan

Just had Dave and the crew at Ducati Bellevue sort out an ECU problem I had on my Monster. Great work as always. I’d give them six stars if I could.

I recently bought an 899 from these fine lads and I am signing up for Unilocal just because I want the world to know how awesome they really are. The whole process was nice and easy, everyone was super friendly and answered any and all questions I had. There was absolutely no sales pressure at all. I now have around 600 miles on the bike and just scheduled my service. Again everything was smooth as silk. I would recommend these guys with 100% confidence to any of my friends. Tony, Kevin, and John are rockstars. These guys love what they do, and it shows.

If you’re a Ducati enthusiast, you’ve found your spot. Friendly, accommodating, reasonable, no attitude, just a great place to do business. I bought my Multistrada here about 18 months ago. I got a good deal on the bike and have had excellent service from the first day to this with no regrets.
If it’s Ducati related, they probably have it. Everyday great deals on consumables, especially but not limited to tires. One of my favorite parts about dealing with Ducati Bellevue is that if you come in with a problem or niggle, you are not made to feel like you’re the only person the service department has ever seen with that issue. Service is prompt, respectful and properly completed, with the shop taking ownership for everything they do. This holds for all departments; sales, parts, accessories and service.
There are a couple of good motorcycle shops in our area. When it comes to Ducati parts, sales and service, Bellevue sets the standard. They don’t disappoint.

Ducati Bellevue is a shop that I most frequently have gone to, in the past. I’ve bought everything from Jackets, t-​shirts, motorcycle parts and tools, boots, supplies (like oil, chain lube, etc) gotten free posters, free advice, free catalogs and brochures, free demo rides, and even more recently, a pair of fantastic working and optioned heated grips (with 4 levels of adjustability).
They are highly respected in the Ducati community. They have customers local here in WA, and I know they also take care of customer all over the U.S.
The shop is always busy. I’ve never walked into the shop and someone was just sitting around; everyone is always engaged with either a customer in the store, on the phone, working on bikes, taking orders, fulfilling orders, grabbing a helmet for a customer who is about to take a demo-​bike out for a demo-​ride, or some other relevant duty.
These guys are always incredibly welcoming. Not only to regulars like me, but also the new customers. I brought my newly endorsed riding buddies in, and they’ve all always been as courteous and helpful/​inviting to them, as they were to me. I’ve seen both men and lots of woman at this location as well.
I’d like to comment on their service dept as well. John is incredibly helpful in getting a perfect time set-​up for you and your bike. I’ve been in a time crunch before, and he’s helped get me squared away.
I’ve brought my bikes in for things as simple as installing a quick-​shifter, changing oil, servicing and installing new seals for my Ohlins forks, new clip-​ons, or a full tear-​down servicing of my engine. I’ve never had any issues with their servicing dept. My standards are very high when it comes to handing over my monies for services that I could myself do. But sometimes I just choose to have them do the things for me. Upon careful and speculative inspection of their work, I find they’ve always done the very best by me, all the time, every time. David Rookaird runs a tight ship over there. All of the techs there are very qualified, and take great care of your bike. I would never hesitate to take my bike to them. I always encourage all of my friends and relatives to take their bikes there. I own three Ducati’s. 1198SP, 1098R, F1098S. All of these bikes have been serviced there at the shop for one thing or another.
Sales: Cameron does a fine job taking care of customers and their questions. He’s very knowledgeable of his product. Very courteous, and low-​pressure as well. I’ve taken all of my buddies to him, when they’re in the market for a new bike. He’s a good listener of your needs as well. When there was something I needed for a friend, or myself, he knows the avenues to take in order to find what it is that needs to be found. I feel like I’m rambling on and on here. Let me just say, he’s a great salesperson. Someday, I’ll be buying my fourth Ducati from DucBell, and therefore more than likely from Cameron.
Kevin who manages the shop is one of the nicest guys you’ll ever meet. He’s an old guy who’s done and seen it all. A great guy to just sit and chat with. He himself has personally gotten me outta tough situations in the past, and for that, I’m very grateful. I really admire these guys. James in the parts dept. is super helpful. He not only knows his area very well, he’s very informative on things like install, questions on which fluids to use for different applications, tires, etc. I’ve never not been able to find a part that I needed for any of my bikes, from James.
Mike in the finance dept. is very helpful as well. I’ve seen him work his magic for people that have had less-​than-​perfect credit ratings/​history. Where there’s a will, there’s a way. IF you WANT a Ducati, Ducati Bellevue will make it happen. Duc Bellevue will sell you your dream bike, help you outfit your person, and your bike, service your bike, and even pick it up/​drop it off for you as well. They’ve taken care of me at the point of sale, and well after as well. I love this shop. I encourage all of you Ducatisti’s to do the same. And for any new to the world of Ducati, go in and see Cameron and introduce yourself. He’ll answer any and all questions for you. He’s been on all of them at the racetrack and can give you real-​world information that will help you make an informed decision on this very special purchase.
This shop get an easy perfect 5 star from me.
Happy riding, ya’ll!!!

I preface my comments by noting that a fully licensed complete noob when it comes to riding.
My experiences with the team at Ducati Bellevue COULD NOT HAVE BEEN BETTER.
(1) PRE-​SALES/​SALES team — several months back when I knew my family would relocate back to the USofA from red China I decided to treat myself to my dream bike: a new Ducati Monster 796. I reached out to the sales team and their response was simply «we can help you with anything you need … just tell us what color you’d like. Here’s a PO with a VIN right away to get started.» Extremely competitive pricing and set a bike aside for me in storage for nearly two months once I added a small deposit (talk to Cameron at the shop). I added on a mod to the brake light for extra safety — everything ready to rock on scd when I arrived in Redmond. I picked up a Shoei helmet and was very glad I DIDN’T DO the sizing on my own or buy it online — very knowledgeable.
(2) BIKE DELIVERY — as a complete noob I didn’t want to ride home from the shop so once I arrived back in the US the team arranged to drop by bike off at my home. Extremely easy and professional — we went down a checklist for everything I’d need to know to start getting to know the bike and of course «if you have questions just ask us about anything.» Sales team even said «if you need me to come by after my shift at work is done it’s not a problem.» Amazing. Bike arrived in perfect condition with full tank of fuel and 2 miles on odometer. Later that day I picked up a bike cover from the shop — even tho it was a small detail the sales team did a quick consult with James the Parts Manager just to be sure it was a perfect fit for the bike and requirements.
(3) FOLLOW-​UPS — in the next week I peppered sales and services with lots of dumb newbie questions. Received replies on everything — very encouraging for new riders.
(4) PARTS/​SERVICE — after a short time of riding I managed to bend my gear shift through my own fault but this wasn’t a problem. Within two days I confirmed the part was in stock, dropped by shop at lunch and within 20 mins had the part installed and my new WA plate had arrived. James, parts manager even took LOVING care with a gentle file to clean up a little boo-​boo on the handle bar ends after thoroughly testing the gear shift.
These guys have an amazing attitude and can serve a continuum from professional racer to absolute beginner (me). I love visiting the shop and learn something with every encounter. For years while on biz trips I suffered every Sunday hearing the Desmo sound as bikes were demo’d down the street while staying at a nearby hotel since I wanted my own and this team has OVER DELIVERED in every way possible.

I really value good service in this day and age, especially when it comes to my bikes. I had been bringing all my bikes for minor service and tires to Eastside Motorsports (now Ducati of Bellevue) for years and really have never had an issue. This is why it is very difficult for me to write quite a negative review here.
I brought in a classic bike for tires and a bit of TLC on some other items. Dale, an older mechanic there, was great and knowledgeable on older bikes and quickly gained my trust on the care he took of my bike. Unfortunately, I rode the bike a bit hard and ended up needing an upper end rebuild, eventually turning into a lower as well. They assured me this rebuild could be done and we agreed to get started in late February, before the riding season started.
Through the process of ordering parts and waiting on delivery, the bike sat there for a few months. I was quite patient, as I did want this rebuild done correctly, and this was not one of my main rides. More weeks passed, and it began to look like this build was not really a priority for their shop. Mounting tires and servicing new Ducatis was clearly at the top list of importance within the service shop.
After a bit of urging, the job was finally completed in late May. I was relieved to get the bike back, even received a $ 200.00 discount off of labor for the wait. Great, right? Wrong…
The bike immediately had oil leaks. The idle pegged at 4 grand only after a few minutes of riding. I, of course, let them know right away. The mechanic wanted the bike back to get the job done correctly, the service manager (Dave Rookaird) had made up his mind that the job had been completed and he was done with it. After riding in and leaking oil all over the parking lot, the mechanic rolled it in and found the leak coming from the tach seal and repaired it temp, ordering the right parts for a later install. The high rpm, air leak was never addressed. I sent over 6 emails to Dave Rookaird, the service manager… asking when I could get the bike in to address the high air leak idle and yet another oil leak after the tach seal was fixed. Now mind you, I had a complete engine rebuild, including the carbs, rebalanced the crank, all seals, bearings, and gaskets done… and the bike ran like sh*t and leaked oil all over the garage. I know this seems like a rant, but I spent nearly $ 3000.00 dollars on parts and servicing on this bike with them and this is what I got.
Dave Rookaird, the service manager, only answered 2 of the emails… never asking me to bring it in to address the repairs. The last response was to tell me he was on vacation and would contact me upon his return. He never did.
I finally see him at a bike event weeks later, and questioned him about getting the bike in to see about the possible repairs. He informed me that, «it was his f*cking weekend, doesn’t discuss business, and they were finished with the bike anyway.» Dave Rookaird is a real class act I got to tell you.
Needless to say, our business relationship is over. None of my bikes will ever go there again. If you need tires mounted or have money to lose on their overpriced servicing of your new Ducati, they can probably handle that well for you. Any other servicing do at your own risk, you’ve been warned.
BTW — The sales team and Dale seem very nice, knowledgeable, and pretty ok guys.

I was really impressed with the service and professionalism of the service staff here. Even though I own another brand they took excellent care of my bike. Highly recommended!

I’m impressed with the team at Ducati Bellevue. I was part of a women’s motorcycle maintenance gathering here and spent the evening being taught about various motorcycle maintenance issues. When I needed tires for my Harley, to my surprise Ducati Bellevue had the best price in my area. I haven’t heard any negative feedback about them, only positives. They’re interested in doing things to attract the business of female riders, they don’t talk down to ladies, and they made me feel welcome and comfortable. I’ll continue to refer them for sure.

I recently had Ducati Bellevue install a pair of new tires on my BMW motorcycle. I had ordered them from a different supplier, but Ducati Bellevue was at the top of the list as far as recommended dealers to install the tires, & their pricing was great. After two months I was doing some maintenance work on my bike, & unfortunately found a problem. I called and spoke to Dave the service manager, & he told me to bring the bike back for him to look at. I did so, and Dave and the rest of the team were very courteous & respectful & agreed to fix the problem. They even gave me a loner bike to drive, while the repair was being done.
I was completely happy with Ducati Bellevue & would recommend them to anyone looking to service their bike. I believe Dave went far above & beyond the call of duty, in my situation, to make me a satisfied customer.

Ducati Bellevue treats you like family.
As a woman sometimes it’s hard to feel comfortable in this arena when you’re new to it.
The team at Ducati Bellevue is knowledgeable, professional and trustworthy. They make you feel comfortable, and focus on educating as well as helping you make informed decisions. Thank you, I am loving my new bikes, coats, pants, gloves, boots, ducati t-​shirts, bags, ect… This is the place to go for a woman, these guys are great! And a note for the girls, if you don’t see what you need — ask, they place orders.
Best investment I’ve made in me in a long time! And I love your track days and how you focus on getting ducati lovers together for rides and educational classes. Keep up the great work!

This shop is not bad, they’re A-​Ok. Their service can vary but overall A-​Ok as well.
Limited for gear, especially for women. They’re the only Ducati dealer on the Eastside I believe, which doesn’t give a consumer much room to flex.
The staff members are nice and will talk to you; make sure you’re getting helped.
Maximize your experience with these guys by building rapport. If they can amicably link you by name, face, and bike, I think you’ll have a better experience.
The reason why this is a 3 star rating is because 4s and 5s go to those that go above and beyond with their service. Nonetheless, it’s worth stopping by.

I put very high value on the quality of customer service from the places I go. The folks at Eastside Motosports have done a great job for me.
Two years ago, I bought a Ducati Streetfighter from them and got a fair deal with the purchase. Zack (in parts) made it very easy for me to keep coming in for assorted gear parts. I like working on my own bikes and this bike has been super reliable, so I see very little of Dave and the guys in service, but when come in, I’m happy with the results.
20,000 miles later, I was happy enough with the whole experience that I dropped in for an additional Ducati (a Hypermotard evo sp). I intentionally went and looked at everything out there before this last purchase, and while there are some exceptional bikes to choose from, it was a very easy decision to give them more business.

I was on a motorcycle trip around the states from Southern California. My Yamaha FJR1300 had a coolant leak when I was in Seattle area. I decided to take my bike at Eastside motosport for a repair under warranty.
Not only they performed the job right, they also understood the problem that I was on a rush and they went ahead and overnighted the parts needed and put me in front of the line for service. As a result my bike was ready to ride in less than three days. I’m very satisfied with level of knowledge and efficiency of service staff. I highly recommend this dealer

I’ve purchased two bikes and all my gear here.
The service department does very good work and I don’t have to wait weeks for an appointment.
The sales staff are very knowledgable and treated me like a rider, not source of money to be milked dry.

BAD SERVICE DEPT!!! had major service done to change all fluid & tighten all bolts… guess what after a few miles, one bolt on the exhaust was missing. Came back & they made me purchase a new one (shouldn’t they have tighten that in the first place, and at least give a free one). Came back again for a fuel line recall, (to be honest) didn’t find out after a few years that the rubber to stabilize the gas tank was missing & they are the only one who performed the work on the gas tank!!! & guess again, the service advisor and the service manager won’t even give me a free part ($ 3).
The service advisor said that it’s not worth it to give me a $ 3 part to earn my business back… WTF!!!
The sales agents were good & I’m planning to buy a new Ducati, but guess what because of their BAD SERVICE DEPT, I would rather give my business to a different motorcycle dealer. CIAO!!!