Goodyear Auto Service Center

Bad services and he even told me «Have you seen an Honda service here»
Looks like they don’t want my business.
This center must be under layoff stress to have customer service like that.
Sorry man, I love Honda and I will NOT go to your service again.

This is the best place I’ve ever been to for car repairs! I’ve been going here about 3 years and April the Manager is phenomenal– not only does she remember my name but she remembers everything my car needed. Once I was worried about my brakes so I brought my car in, and the mechanic hopped in the car with me and we drove around the block. After determining it was just my anti-​lock brakes kicking in when it was raining, he said it was nothing to worry about and I didn’t need to pay for the assessment or anything.
We also came in another time for a fluid check and they filled up all our fluids– for free!
They have always been kind, efficient, truthful, and honest. This place has earned my business for life.

Couple of bad experiences here
1) I had called them to check availability for an oil change. They said come on over and i did. But once i reached the store, they said that they are running short of staff and it would probably take all day for a simple oil change ! So i got it done from jiffy lube within an hour.
2) They Messed up a simple order for a specific part. They ordered the wrong part with the vendor and didnt claim responsibility for it. Finally, they re-​ordered the part and got the right one. However, as part of installing it, they tore damaged the sun screen on my window. They didnt take responsibility for this too
So, overall, some advisors are genuine and try to be honest, but then there are a few advisors who i would stay away from. They are not honest and try to rip you off with huge premium on services, unless you know how much other shops charge for that stuff.

My entire family has been going here for close to a decade. I use to enjoy taking my vehicle here. Well as much as one can enjoy taking their car in for an oil change and repair. This use to be the only place I’d take my car to. They were always honest and efficient. But ever since Kevin, their previous manager, left to go to corporate this place has really gone down hill. They are slow and seem as though they don’t know what they are doing. My father left the shop with 2 flats tires when he came in for a tire alignment. They ended up taking a crowbar to the tires, shredding them apart, and completely ruining the tires, oh and made him buy a new set…

I went to this Goodyear for the first time to get an oil change and to fix my alignment. First of all, they took insanely long. A simple alignment/​oil change shouldn’t take over 2 hours. Second of all, they told me that my brake pads/​rotors were on their deathbeds and I needed a $ 1400 repair. I felt like they were ripping me off. I took my car to the Goodyear in Bellevue, and they did the job for $ 1200. They didn’t understand why the Redmond location added so much for labor costs.
Now, I don’t remember if I noticed this issue before the Bellevue location fixed my brakes or after, but one of the two Goodyears messed up something and caused my steering wheel to shake massively at highway speeds. So a few days later, I took my car back to the Redmond location and they said the Bellevue location did the brake fix incorrectly. It’s extremely upsetting to hear you just paid $ 1200 and the job wasn’t done correctly! I don’t know who to believe though. I’m extremely shocked that a Goodyear would throw another Goodyear under the bus to a customer like that. Whether I should believe it or not, it makes me hesitant to go to any Goodyear again for car issues.
Also, when the Redmond location did the repair for the steering wheel, they first made me wait an hour, then I came back without receiving a call and apparently they meant to call me a lot sooner. They said that it would be another hour and a half after they «discovered the problem» in that last hour. So I took an über to work (this was in the morning). Maybe 5 – 10 minutes after I got to work, they called me and said it was finished. COME ON! So I took an über back and wasted a little less than $ 21 on ubers, when I could have just waited at the Goodyear.
If it weren’t for the stupid deal that they convinced me to get my first time (a 3 yr alignment check at a discounted price), I would never go back to any Goodyear. But I guess I’ll get my 3 years worth of alignments and then find a new car maintenance place.

Let me first off start by saying I will be returning to get more service done here. After shopping around for the right place, it’s fair to say that the task is not an easy one.
I had places tell me to come by and sit for hours and if they could they would get to it… I scheduled appointments with place for them to tell me when I showed up that the reservation didn’t come thru (I had two confirmation e-​mails). Needless to say, by the time I got to Goodyear I was extremely sceptical especially because their booking was so quick and easy
When I got there they pleasantly greeted me! Asked me a few questions and had my car up on the rack. After 40 minutes I was in my way out the door, no surprises, no hidden fees and a great experience!
Thanks guys and please continue to provide great service and separate yourselves from your competition.

This place is completely messed up.
I came in to get 2 new tires. The install itself took almost 2 hours because they were understaffed. During the install they broke one of the valve stems and didnt have a replacement.
I made an appointment to come back, and when I got here they informed me that they were once again under staffed and that I should probably just come back another time unless I wanted to wait over an hour after my appointment for then to even get started.
They also tried to upsell me in a less that honest way.
Lame.

Stay away! They’ll give you an overly optimistic estimate on the phone to get you in, then try to gouge you by suggesting you need repairs that you actually don’t need. I just wasted two hours getting a late and inflated estimate that was laughable. There are lots of good shops in the area, this doesn’t appear to be one of them. :(

These guys were recommended to me by the dealership where I bought my car. Great customer service, fair, and honest. I have a crush on Kevin:) How can you not? These guys are great! I’ll keep coming back, even though I live in Seattle because it’s hard to find great mechanics, you can trust.

So this is my second time bringing my vehicle in to this location. However on this occasion we dealt with Associate # 002 Kevin Fife. I was informed that they would do the oil change and 29-​point inspection so I know what needs to be fixed with my vehicle ad that can be taken care of. So they completed my oil change as agreed upon but did not do the 29-​point inspection as agreed upon. So once I called them about it the next morning I spoke with Kevin F and I was informed they did complete that. Contrary to his statement, if that were something they have done it would have been included on the invoice and it was not and that is something we all know. While conversing with Kevin I was informed my vehicle smelled like marijuana and that if it smelled like that again they would refuse service. Well I don’t smoke marijuana at all and it was the individual I had bring in my vehicle, she has a medical condition and is medically and legally allowed to carry and dose with her marijuana for reasons I will not include in this review. In that conversation he repeatedly explained how the car and whole lobby smelled and he would refuse service moving forward if that happened again and proceeded to over talk me when trying to explain a few things to him. When I asked him again about the inspection and why my brake light is on and brake fluid is low, he stated «I informed your friend who brought in the car I am sure she doesn’t remember, making a sly comment as to the fact that she was inebriated, which is unprofessional. Throughout the conversation he did state that I could bring the car in and they would top off the fluids which they should have done in the first place. I asked Kevin what time I could bring it in and he said any time would work, I then proceeded to tell him I have to work so I will have my friend bring it in again. His whole tone changed and he explained I WILL NOT WORK ON YOUR CAR IF IT SMELLS LIKE THAT AGAIN and kept repeating that over and over throughout the conversation in which he made very clear in the beginning of our first conversation. He then asked what time will she be here I said I am not 100% sure most likely between 830 – 9 and he changed from telling me that anytime would work to stating that he would get to it when he could. His service is beyond unacceptable, and he should not treat people like this. I did not continue the conversation with him. Once he began to argue and say «I don’t appreciate you putting words in my mouth» and raise his voice I realized that I was dealing with someone whose customer service skills apparently still need some work and was not going to argue with him over something so minor. I am not sure how he could be a manager and his social and customer skills are sub-​par, I have worked in customer service for over 10 years at one point managing the customer service department of a national company and his skills are well below where they should be with his particular job function. I also have the conversation recorded in which I informed him. I will be taking my services elsewhere.

The people at this place seem a bit unorganized. I called in one night asking if they can look at one of my tires first thing in the morning. They told me if can come in by 8 am they can look at it right away. I came in by 7.45 and the guy told me I would need to leave the car for a few hours. After I told him that I was told yesterday you would look at it right away, he got upset and showed me his calander on his computer screen and said do you see your name on it ?.
I have been at this place a few times before and these guys friendliness are reminiscent of russian mobsters. The goodyear in Woodinville is a lot friendlier.

This place continues to offer exceptional service. How refreshing to update a review and note how the place remains as good — or better — than ever!
The tire pressure light on my dashboard was brightly illuminating and I was freaking out, as my kid now shares my car and I dread the thought of her driving alone somewhere and the car breaking down. I love Les Schwab but they open at 8am, and I needed this issue looked at sooner, so as not to be late for work. This place opens at 7am! Kevin checked all tires and inflated them, checked the oil in my car and put some new oil in (I guess it was super low. I didn’t ask him to do this), and then he REFUSED to take payment for his service. Can you believe that?
This is an excellent service center. Just great!

I went to this Goodyear location for alignment check. I received great service. Dwane and Kevin were very helpful and honest. I will be here next time. Thanks, guys!

I came back again for new ~35″ goodyear mtrs for my toyota landcruiser.
My experience at Redmond goodyear was wonderful. I have recommended several others, and will continue to do so based on my most recent engagement.
Going through the rating categories:
Wait time:
I called to special order 315/​75R15 tires for my lifted FJ80 landcruiser on Monday afternoon. When I asked when they could be in, the rep replied with «tomorrow around noon». In the morning, I received a call from the manager stating that they are ready at any time. Installing the tires took a short period of time, including replacing 2 broken wheel studs that i forgot were a problem. They called me half way through to inform me of the studs, and to update me in the ETA. Cool.
Quality of service:
I was greeted pleasantly both when I called and arrived in person. They were upfront about the surcharges above the the cost of tires (like mounting and balancing). They also let me come back into the garage to see the new tires that I was getting, which was a nice touch — most tire shops like to keep you far away from their working side of the business. Checkout was a snap, information provided to me about the instal was clear and concise, and I’m left happy.
Cleanliness of facilities:
Spotless — feels like you’re in a brand new shoe. Clean, fresh, high ceilings, big windows, everything looks like it was built yesterday, even though I know the facility has been there for years.
Quality of amenities:
Tons of magazines, water and coffee, and free wifi. Not part of the building, but across the street is Bella botega Starbucks, so I chose to wait there, but I wouldn’t hesitant to hang out in the waiting area.
Staff was super helpful, which I think is a concept that resonates through my review. One thing I prefer about this goodyear as opposed to all of the discount tire outlets in the area, is that they don’t look at a lifted vehicle and ignorantly refuse to sell you tires that are larger than stock. These guys know what they are doing, and meet you at your knowledge level with respect. It’s a place I trust that I can send my wife to without worrying about her getting taken advantage of.
Beyond all of that, the product is excellent. The truck with new oversized mud tires drives drives more straight and just as quiet as my street tires did. The goodyear mtr Kevlar tires look really aggressive, and function really well offrosd. This is my second set, and I have had Yokohama ats, bfg ats, various street tires, and bfg km2s. The goodyears respond well to airing down into the single digits, even without bead locks. They are pretty quiet too — I really didn’t notice any quantifiable increase of road noise since the switch.
Nothing negative to say, this is a great place that will continue ringer my business, as well as recommendations.

I took my car in for a simple oil change as my husband really liked his experience with them. Of course, during their complimentary inspection they found something wrong with the car (when don’t they?). Supposedly my rear breaks were leaking fluid, but inside and not in a way I would see, but that was also very dangerous. They wanted almost $ 500 to fix it. I called around for some price comparisons for the work — most of the places just quoted me a similar price and told me they would have to replace between one and three parts.
Then I called Eastside Auto. Before he would give me a price, Dave first explained to me on the phone how what I was told was wrong with my car was very rare. Then he said if it was that specific case, he only needed to replace one part. He quoted me for the part and labor and it was a THIRD of the cost of what Goodyear and the other shops were asking. After going over every inch of my car, including taking the rear wheels off and inspecting break components, Dave at Eastside Auto found nothing wrong with it. He adjusted all my breaks and sent me on my way free of charge. I have never heard of walking out of a mechanics shop without having anything fixed, much less not being charged. My car has been back in to Eastside Auto for the front breaks, to Firestone for oil changes, and to the Kirkland Honda dealership for a factory recall. None of these other places have ever found anything wrong with the rear breaks.
Thus, the combination of their large overhead costs that inflate prices and their questionable work ethic, I’ll not be patronizing this establishment ever again.

Old Time Customer Service that you just don’t find anymore.
If anyone deserves one taking the time out to write a review, it’s these guys.
A few months ago, my son had a ‘tire mishap’ in downtown Redmond and had to leave his car there overnight. The next day we ventured out to find a tire place. We had trouble finding this Goodyear at first so stopped at another place and their response was the expected… pretty costly, we needed to get it there and the wait would be rather long. We were a little apprehensive going on the highway with it so decide to try once more to find the Goodyear. We are SO glad we did!
The man who initially helped us at the counter was so nice and compassionate about the situation. It was apparently he genuinely wants to help his customers. He called over the manager who continued to impress. Long story short. er They went so above a beyond what you would typically find these day. It was truly like stepping back in time to a small town type customer service.
Long story short… er, he packed up and drove over to the car with us, put the sad spare on, meet us back at the Goodyear and then, recognizing that this was a very inexpensive vehicle, suggested a VERY inexpensive solution. To top it off, this whole process probably took under an hour.
The manager; a very young guy, obviously cares about what he does and knows the value of establishing relationships. Not only were we thrilled but you could also tell that everyone who works there is happy to be here they are.
We will now head to Redmond from Bothell, for all of our family tire needs.
The location is a bit hard to find due to poor street signage Trust me, find them! I hope Goodyear knows what an outstanding group they have at this location. They just need to get the city of Redmond to let them have better signage.

Wonderful service, interactions, results.
Shows how the same brand of company can be different.
I called these guys — they were wonderful on the phone advising me how I can potentially could try and fix my tire (Run flat tires) which had developed a slow leak.
On the way from Kirkland — i passed the Kirkland Goodyear and drove in. They were disorganized — gave me a prognosis without even looking at the car. And told me I had to replace my 2 rear run-​flats as a patch would not last — for about $ 800 for 2 tires.
I drove to Chevron Redmond. They were wonderful — and $ 30 later drove away and no leak. I would rather «test» the $ 30 over buying $ 800 in tires.

Got 2 of my tires changed here, the job itself is done, i’m no expert so i can’t say if they did a good job or a bad one, but it’s done.
My beef with it is that i received their mailing coupons for $ 20 off per tire, and also a «sliding scale» coupon, where service cost vs discount of $ 50 – 99.99 = $ 10off, $ 100 – 199.00 = $ 20 off etc. Restriction = no other discounts apply. However, I couldn’t use either of the coupons. Why? Because the tire I’m buying is already on sale/​discounted. That is just a cheap promo for the store. If you are going to have a «discount» of all your parts of $ 1 then nothing would be qualified for the coupon would it? thus fake coupons. As in my case, i cross-​referenced the tires I bought via internet, I don’t really see how the tires are already discounted. In fact, other places sells it for $ 10 less.
Furthermore, I called beforehand and asked if I need to make an appointment via their website etc, they told me no, I can just go in. As I did that, they realize they don’t have my tires, so the original 1hr wait is prolonged to 2hrs. Good thing there’s a movie theatre near by to kill my time.
Last but not least, when I picked up my car, the guy told me they couldn’t do an alignment check for me today (even though it was part of the job) because all their racks (whatever you call it) are filled. He’ll give me a $ 10 discount next time I come in to get it re-​aligned. I didn’t want to confront him as I already lost trust to this guy/​branch, because even after the $ 10 discount he gave me, it is still pricier than the store’s mail in coupon, which I’m sure he’s aware of because I handed the whole coupon to him in the beginning. So again… discount? or no discount? hard to say, but one thing for sure, this guy doesn’t know how to do business.

Went for an oil change. Came back with:
— a worn-​out oil drain plug that had to be cut using a special tool so that it could be removed for the next oil change.
— a missing cabin air filter. I was quoted $ 61.00 for P&L for the cabin air filter which I declined. When I got around to replacing it myself by buying one from walmart for $ 18.00, I found that the original cabin air filter was not there at all. It makes me think that the goodyear mechanic took it out, inspected it and discarded it because it was too dirty without notifying me.
I would not go there again fearing the worst.

I recently had my car worked here to get the alternator replaced. On my way back from the service center, the axle came of my car while I was on the leftmost lane of the free way. I was stuck on the 520 W, causing traffic jam behind me. I towed the car back to the service center, where they admitted it was their fault and they knew the old clip for the axle wasn’t good. They told me they were «hoping» it would hold on. I was also hoping cars wouldn ‘t crash on me at 70miles/​hour when I got stuck on the freeway. To make things worse, they only gave 50 dollar discount out of 600 dollar bill and almost accident.
After filling a complaint with Corporate Customer Service, they called me to apologize and gave me extra 50 dollar discount 01.26.11
I forogt to update the review. My alternator started showing trouble in few days. The manager of Goddyear, was nice enought to check up on me, and when he realized I was having issues with alternator, he offered to replace it. After the third time at the shop, my car rides the way it should. 03/​27/​2010