Millen Autobody

I have been going to Millen for years and they have never ever disappointed! Quality work with a quick turnaround and excellent customer service! Greg has always been a pleasure to deal with. They return your car clean and even put oil in it for me as I was running low and my dash light had turned on. I will always recommend Millen! Thanks again guys for another awesome repair job!

I read all the good reviews and wonder how we fell through the cracks with Millen.
Our Subaru was struck from behind sharply and launched into the vehicle in front of us, damaging both the front and rear frame areas and the body.
When looking for a shop, we visited Millen as it was close to our work. The owner took us around showing us cars in the shop that they were working on and letting us know the excellent work they do there at Millen and that our Subaru would be in good hands.
Well, to summarize the whole experience, it was not pleasant. The customer service is lacking to say the least.
The work performed on our car has to be re-​done. The paint was flawed and overspray into areas that shouldn’t have paint at all. Areas on the car that should have been repaired were not. Body parts left off of the car. Screws left in the door pocket to roll around. Areas where inner trim was damaged not replaced. Frame not repaired completely/​correctly.
We were driving and the front bumper came undone!
It took nearly 2 months to get our car back and still can not get the requested paperwork to show factory parts were used. Mechanically, the car still has problems. Left voice mails and emails with no response.
Even though we did our research and asked the right questions with the owner when choosing a shop, we were mislead on their abilities.
We took our car to Queen City who went through the car carefully, looking at the work performed on the car. The end result is that our repairs to the car now after having the work done at Millen exceeds the original repair amount from the accident.
Just about everything has to be redone, with additional work that was missed all together from when they «repaired» our car.
Save yourself the hassle and expense.

Top notch work and down to earth service. I was rear ended by a Metro bus on the 520 bridge. Damaged the back end of my beloved truck. I visited many shops looking for a place that would take care of my truck and bring it back to what it was before the accident.
The team at Millin took great care of both of us. They kept me informed of what was happening throughout the repair process. They went to bat for me when they needed to make repairs beyond the initial estimate. The truck looks brand new and I don’t think it has been as clean since I drove it off the showroom floor.
I’d recommend them to *anyone* needing repair work done. Kudos to the team at Millin.

I went off reviews in taking my car wich was hit on whole drivers side front end to millen. I’m glad I did. They were professional and friendly. My car was in and out exactly when they said. They detailed my car inside and out even though The inside had nothing to do with the front end. They even waited passed closed to get me my car before Thanksgiving weekend. They went above and beyond with my car and if need be. I will definatly use millen again. Thanks to all who helped at millen. Happy Thanksgiving.

A while back my tailgate was stuck on my truck so when I went to get it fix I chose Millen Autobody. A couple of years ago they had fixed my car after an accident. Before they let my ride leave a guy went out and took the cover off. He worked on it for 20 minutes, it just need to be greased and realigned. When I went in to pay I was told to write a good review. Here it is even if long over due.
While I hope I am not in need of an autobody shop again at least I know where I can go to get good service and quality work.

Millen just fixed my ’07 Subaru Outback. Needed a new rear bumper and repair to the frame rails from being rear ended with a hitch-​mounted bike rack on. Took a few weeks to get in, but the work only took 4 days. Very clear communication, the estimate was right on, and they even cleaned the car for me. I’d highly recommend them.

Pro’s: friendly staff
Cons: very dishonest and slow. Terrible communication.
My company works with a fleet management company which contracts based on price. So, Millen ostensibly has competitive prices; I brought my car in for a very minor dent to a side panel. I had arranged it so that Millen would have the part long before I dropped off the car. They promised the car back in 3 – 4 days. After over a week I called; didn’t even call me back. I had to get fleet management company to call them. They ordered additional parts that were not needed in order to inflate the repair price, and didn’t call me for permission because obviously I’d never have given it. This happened three times and the minor repair took almost four weeks. Do not bring your vehicle here!

I brought my new Honda Civic in after a car accident, and they fixed it up and it looks good as new. Plus they also cleaned the inside! Hopefully I won’t have to go back, but I do recommend the shop!

These guys did a fantastic job! I shopped around and read reviews of all of the local Autobody businesses and decided on Millen. My experience was just like all of the others who expressed a postive outcome on here! Not only did they do a fantastic job, when they returned my car it was clean. I appreciate the small details because thats what sets you apart from the others! Keep up the good work guys!

Excellent customer service in the office. They make the process so easy and seem like they really care.
If you have to get work done on your vehicle this is the place!
Picked my car up and it looked like new. They not only flawlessly fixed it but also cleaned it inside and out.

What KELLY H. Said about Neil… Totally agree. He was very rude over the phone. I don’t care what his position at the shop is but man, work on your people skills. Besides that, if you’re going to close on a regular business day, post something up over the door for customers to see. I will tell my insurance I refuse to ever do business at Millens. Maybe you guys will have better luck than I did.

The folks at Millen repaired my Acura flawlessly. They were courteous, efficient and communicated with me the entire time. I highly recommend them.

Millen was recommended to me by an insurance company after a driver with their policy hit my open rear passenger door and hyperextended it. I had been to McLeod Auto Body for a previous repair and was happy with their work, so I wasn’t sure about taking my car somewhere else, but I’m glad I did. The people at Millen were really helpful and obviously had a lot of experience with this common repair and the confidence was reassuring. The repair was quick even though they seemed busy, and they were good people to deal with. Hopefully I won’t need auto body repairs again… but I’ll go back if I do!

Fantastic service. Everyone I spoke with there was friendly, knowledgeable and extremely helpful. They gave me a clear estimate of how much the total project would cost and explained each and every step of the process. I cannot recommend Millen Autobody highly enough. They have gained a customer for life!

Excellent service!, Dave was great to work with and went the extra mile throughout the process. My rear bumper looks great and they went to bat for us with the insurance company to have the car done right.

Neil, Dave and team were great to work with. Not only do they have extremely great customer service but their work is exceptional. I highly recommend Millen over an other main stream Auto Body shop. They are authentic and dealt with my Insurance company seamlessly.

First off, these guys are honest and will give you a very fair assessment of damages and costs.
My husband and I first used Millen Autobody about 15 years ago when another car backed into our CK1500 passenger side front panel. We could not have been more pleased with the work. BURT (Big Ugly Red Truck) came back looking far better than he had before the accident (everything was cleaned, polished, etc.,). They worked with the insurance company and we had no problems at all with the claim or cost of repairs.
Last year they completely replaced a damaged door on my Honda Ridgeline as it was significantly less expensive to replace the door vs. fix it. Dave spent a lot of time explaining the extent of the damage and all possible repair scenarios to me. He had another member of the crew confirm the damage/​repairs. I was exceptionally pleased with the work and a car-​buff friend of mine confirmed the quality of the replacement/​color matching. Price-​wise, Millen was a tad less expansive than another very well regarded shop in the area. The topping on the cake was that my dog hair infested truck had been cleaned up and looked way better on the interior than it had when I dropped it off.
Last Friday, a deer jumped off an embankment and hit the driver side of the front bumper as she landed. It happened in a hairpin turn on the Olympic Peninsula at about 22mph. She left a good dent in my less-​than-​a-​week-​old Subaru Forester. I tried for over an hour at home to repair the damage myself with no success (not enough strength or hot enough hair dryer). When I brought the car in, the gal I spoke with said «hand me your keys» and drove the car into the shop. In what I swear was less than 7 or 8 minutes, the Subie was back, minus the dent, with only a bit of cracked paint (which happened when the deer hit the bumper. wish Subies just had black plastic bumpers like my old Element). I asked what I owed them and she said «Nothing!». I tried to pay her something and she wouldn’t have it.
Neil and his crew are down-​to-​earth, value your patronage, and always make you feel like your car is every bit as important as some one’s brand new Porsche or Mercedes. I also think he has had many of the same employees for decades. That in itself says a lot about the shop and the sort of business Millen Autobody is. Top notch all the way.

I have to say that the service I received at Millen Autobody was beyond expected to say the least!
To give you a little background: The parking garage at our apartment has leaked some calcium onto our Mazda3. It has left (what I thought to be) permanent marks on the hood, front bumper, rear bumper, rear quarter panel and trunk lid. Several others in our building have spent lots of money to have their cars repaired from the same damage. I went to 2 body shops to get estimates before heading over to Millen. The first quoted me at just under $ 2700, and the other was just over $ 2000. They advised me that they would both need to remove the headlights and taillights, sand the body pieces, and then repaint them to get rid of the permanent milky-​white spots (some the size of a quarter to a silver dollar). I wanted to get three bids, so Millen was my third stop.
To be honest, walking into the office I almost turned around. It’s a bit dated and not the cleanest. At face value, I didn’t want them to use that level of care on my car, so I almost left. However, before I could leave, a man who I later learned to be the owner (Neil Millen) greeted me kindly and came out to give my car a look. I told him what had happened, and that he was my third stop. He said, «let me try something», and went back inside the shop for a second. He then returned with a bottle of something and some towels. I couldn’t believe my eyes when he started to scrub the calcium off of my car. The spots were literally disappearing! Not only did he have a solution for my problem, but he actually spent about 20 minutes of his time, standing outside where it was below freezing to scrub the spots off my car.
When the spots were all completely gone, I asked what I owed him and he said «nothing». I even offered to at least buy him lunch or coffee which he declined as well. How could somebody like Neil Millen offer to do 20 minutes of work for free in a world where people are so greedy with their time and money? I am more than amazed and thankful. There needs to be more people like him in the world.
Mr. Millen: Thank you for your kindness and thoughtfulness. I will happily return to your shop next time I need anything. I wish you the best.

Awesome! Awesome! Awesome! Great service and very helpful.
I felt very comfortable during their service.
Just awesome people.

I am very satisfied with how Millen Auto Body has repaired my car after it got into an accident. The quality of work was perfect. It is really not possible to notice anything in my car that would indicate it was in an accident. In addition to that the whole process was efficient and painless. They gave an accurate estimate, arranged a rental car, cleaned up and washed my car inside and ouside. On top of that they repaired the car a week earlier than expected!
Great Service! Definitely recommend!