Northwest Players Academy

I would STRONGLY caution anyone not to use Mike Swanson as a golf instructor. I bought a Living Social for my son who is learning golf as his senior project. We have had so much trouble booking appointments with Mike. He requires you to schedule online but then has cancelled two times in the last month, both times with one days notice. The one lesson my son did have, he said Mike was a good instructor so I’m not faulting him for that. His customer service and professionalism leaves much to be desired however. Also, part of the deal was for him to re-​grip our golf clubs. He took the grip off one club and then said he couldn’t re-​grip that type of club. He has not returned the golf club despite several requests. BEWARE!

I think Mike Swanson is a decent golf instructor, but he gets the award for the worst customer service I’ve ever received anywhere. He doesn’t return phone calls, he’s argumentative, he advertises that the lessons are in Kent when they’re actually in Redmond, he doesn’t remember what he says and blames the customer for having a bad memory, and he whines about how much money he’s losing. I had a Groupon for three lessons, but I’m going to sacrifice the last lesson so I don’t have to deal with him ever again.

Mike Swanson needs a lesson in customer service. I recently attempted to make an appt with him to schedule a lesson. After 8 attempts to get a hold of him (he responded 2x and his messages were cryptic at best), I finally was able to schedule an evaluation with Mike. Then on the day of the evaluation, he wanted to switch the appointment again because he had «plans». I asked him kindly for a refund as it had become too difficult to do business with him. He proceeded to argue with me and then told me «no refunds». Even if he is the best pro in Seattle (which I doubt with his business attitude), I wouldn’t recommend working with this guy, even with a Groupon (as I hear he uses them regularly… which is revealing in of itself).