OnCabs Seattle

I used this service twice in one day. The first one overall was good, I had to wait a little longer than expected but the driver was very nice. The second one was absolutely ridiculous. When I called to get the car the process took over 10 minutes. When I finally finished talking to them they said 10 – 15 minutes. Over an hour went by and they still hadn’t called or text to say what was going on. I finally called and all they said was they will be there soon. You can definitely find a better service than this that will be a lot quicker!

Just had the worst experience.
The person at Oncab who took our information (departure point, destination, etc) took such a long time to get all our information down. It was a 10 – 15 minute conversation. I had said our destination is Sea-​Tac airport, but the person had written down the wrong address somewhere in the city and had given us the wrong quoted price.
The dispatch center (which is a separate company) had called to tell us that the destination address is wrong and would have to charge us an additional fee. Kudos to the dispatch center because they try to alleviate this mess somewhat.
We were waiting for the driver to arrive but he was at the wrong address because the person at oncab had written down the wrong address. I don’t know why because when she had repeated the address to me it was correct.
Ultimately because of cross contracting, no one is «responsible» for anything.

I just had an excellent experience with Oncabs. Once in a while my charity cabinetry business needs to move a few pieces. Oncabs did this with little notice, great professionalism and a reasonable price. The driver also helped carry the pieces, which was far more than he would have been required to do (yes he was compensated for this service). Oncabs is on my «A» list of people to do business with in Seattle whenever I can.