Opal

Honestly, they have a seven day return policy and the WORST customer service. They don’t even acknowledge you when you walk in the door, and act like ringing you up at the register is so inconvenient. Pretty expensive clothes but very little selection. Really not worth going there in my opinion.

As far as the clothes go, this place has great potential if only the sales girl would interact with the customers. The last 3 times I have been in here she has just been behind the counter on the computer, no hi, can I help you, suggestions… Nothing! Very unfortunate as I used to manage a boutique and by suggesting whole outfits you have loyal customers coming back for a wardrobe, not just a piece here or there. I have been in when other people are there and I can see the frustration when they ask for help and get nothing… Oh well, I guess they don’t need the money. Redmond is lacking great everyday stylish clothing boutiques and this place could be the it place if only the staff cared. I have thought about bringing some of my client in here, but with no interaction from the girl (don’t know her name as she has never said 1 word) I would be afraid they would go back on their own and not have a good experience. To bad…

Great fashionable clothing for the latest looks! Terrific, very helpful salespeople and decent pricing as well. A must if you are in the area.

Last weekend I purchased a sweater on sale for $ 109 (plus tax); it is made by Splendid (so quality brand generally; I have other things by this brand). I wore it only once yesterday. It became all fuzzy with rolls of fuzz all over it, especially at the bottom. Basically, it looks like I wore it for a year– after only one time use. I brought it back. I believe the woman I talked to was the owner of the Opal chain (although cannot confirm this). She told me that this kind of wear is normal, that any upscale expensive sweater will show all this fuzz after one use, that this sweater has angora in it, so this kind of wear is expected, and all I have to do is pluck all that fuzz off of it with my fingers and it’s as good as new. If I bought this sweater from Splendid’s boutique or from Nordstrom, for example, they would take it back. A customer should not be expected to constantly pluck the fuzzy balls off of their sweater, at least in my opinion — not when one pays over $ 100 for a thing. I certainly did not expect to wear an expensive sweater once or pick the fuzz balls off of it all day long. But this owner (or employee) refused to take it back or give me any store credit or anything. Pick the fuzz balls off of it, she said, and that’s that. Angora or not, there was no warning label on the item to expect a bunch of rolled-​up fuzz balls all over it each time one wears a sweater. Anyway, I am quite upset not only with the quality of the time, but mostly with the way this store has handled the situation. I shopped in Opal before and never returned anything, but customer loyalty or keeping a customer happy is not important in that place. So beware of what you buy there: If you are unhappy for any reason, you may be stuck with your purchase nevertheless.

Really pricy clothes, very designer chic kind of stuff. Not the place I’d normally shop. I couldn’t afford anything in the place. The people working weren’t really attentive at all (it seemed like their family members were shopping, so they were focused on them.
But they seemed to have some really nice, simple tops in really soft, comfy fabrics. Most of them ran anywhere from $ 70 – 120. They had a nice designer jeans selection.

Tried to redeem my living social voucher. Checked on line for their locations on their website. Saw they had a Seattle location. Drove there and found out that they no longer have their business at that space. I called the Redmond location and they said they closed that location. She said I could go on line and call her to redeem the voucher. I thought okay, this could work. After looking at the website I decided on a few things. Called her back and got road blocked. Several attempts in getting the color or item to work. Finally I suggested it didn’t matter what color since when I came in to pick up the item I could get the color I wanted. NO she says. It is a final sale. Read my voucher… I asked her what their normal return policy is. But she said no return policy for Living social vouchers… really? I did not redeem my voucher, wouldn’t give them business if I was paid.

I had voucher that I bought at living social few months ago and I forgot it expire soon. So I went to store and there were 3 young girls at counter. I don’t know if they are all working there but they were talking loud. I tried few t shirts but didn’t like it so I decided to get a neckless which was on sale for $ 70 instead. I said I have a voucher from living social and she said it has to be a non sale item to use that coupon. I looked the condition in voucher but it didn’t say anything about it so I said it doesn’t say anything about it in voucher and she said «well, I didn’t put
.»
I was so shocked but I had to buy anything so I grabbed candles.
While I purchase those candles one young girl went outside, came back and sat on edge of counter top and playing with cell phone. As cashier asked her to move little bit to get the change from cash register and she put her leg on the counter top. Literally her shoes was in front of my nose!
I regret I bought that voucher and I will never go back to this store!

Went in for the first time today (Jan 31 about 2:30pm) to browse the selection. My potty training three year old announced he needed to go to the bathroom while we were there. I told him I didn’t know if they had a bathroom and he said he saw it in the back. I asked the employee if he could use the toilet and she said NO! I told her he was potty training and she shrugged her shoulders and said «good luck.»
I, nor anyone else I can convince will EVER shop here.
Thank goodness Calidora next door was more than happy to share their restroom with my son.
I’m unable to give them a zero star rating, but I would if I could.

Great use of square footage! It’s a small store that has alot to offer. No matter how long I’m there looking, I still feel like there is something I didn’t see (in a good way). They usually have some gems on their sale rack too. My only complaint is there are never enough small sizes and don’t see many «extra smalls» there.

This small boutique is tucked away in the new Whole Foods Shopping Center in Redmond.
I had been looking for a certain style of Paige jeans. After hitting up the Kirkland Boutiques, Nordstrom, and Bellevue Square with no success. I made a last ditch effort at Opal. Not only did they have the jeans, but they had 3 in my size! The service was very friendly and not at all pretentious (as many of these small boutiques can be). The prices are on par with other similar shops. They carry a wide range of designer brand jeans, tees, and other sportswear. I imagine they cater to the wealthy Redmond stay at home mom set but on my most recent visit saw a lot of high schoolers in there shopping as well.
I definitely recommend making a quick trip to Opal if you are in the area.