Bank of America

I try to avoid going inside the bank, but I needed small bills for a yard sale. There were 5 people ahead of me when I got in line and the line grew behind me from there. The thing that really bugged me is that there were two tellers and while me and everyone else in line were waiting, I could hear them try to solicit other business from the customers they were helping. I understand businesses need to bring in new accounts, etc. but as a customer waiting in line, it’s really annoying. I don’t understand why the bank management would think that’s okay.

Walk in at 2 pm to withdraw money, and see a line of 15 people deep with one teller. Then I look at the personal bankers and there is only one of those. Is this place on a skeleton crew or what? I ended up walking out. I even took a pic to show you how few employees were working

I love Bo of A. I’ve really never had a bad experience in any of the banks. This bank though ALWAYS has long lines and only two or three tellers.
Other than that, B of A has been my bank since 1995 and I get great service from the customer service and tellers.

The quality of customer service at this branch has fallen to an unacceptable level in the years I’ve been a customer. It now feels similar to walking into the DMV, which I absolutely hate. The employees are slow, seem like they hate their jobs, and make me dread anything the ATM can’t handle.
On my most recent visit I decided to move all of my banking needs to Chase bank. At least I feel they value me as a customer. I will never do business with BofA again.

Bank of America is too busy with their tellers, to do sales instead of helping customers. I was waiting in line for 10 minutes while people were just standing there doing nothing and they only had one teller helping people in the bank on a Friday evening before closing. very poor customer service. Unfortunately I have to go back there to make my mortgage payments.

Robbed by the bank… Seriously. I asked to take out $ 300.00 from my account on 3÷18÷2015, watched as the teller counted out exactly what I asked for; 1 — $ 100.00 bill and 4 — $ 50.00 bills, she handed me the receipt (which I added behind the bills at the time) and I see now upon reviewing it, the teller deducted $ 700.00 from my account. Watch your transactions here. Check everything thoroughly. Unbelievable.

Went to this bank branch for the first time and had terrible customer service. I’ve been a B of A member for 14 years and never had this type of experience. The teller was mute for all I know. Never greated me, never asked if I needed anything else nor said goodbye.

Horrible service. No one even acknowledged when I walked in to get service. 3 employees were there on the floor but I had to walk up to the teller to get service. Teller said to have a seat and some will get to me. I sat there waiting and waiting and waiting but still no help. I finally got up and left called another Bank of America on Carson and drove all the way over there. Horrible service. I wish I could give this place zero stars. What a waste of my time. I will never step back in that location. Poor management must be the reason.

Three stars for convenience and BofA’s recent policy changes in regards to overdrafts. Otherwise, I would have rated this establishment a 2. Most of the staff is discourteous and uncaring. I’ve had several experiences here where the staff didn’t want to be truly helpful and had to be coaxed to make things easier on everyone. I’ve had to call the manager out on multiple occasions to get what I needed done (without the hassle).

It’s a bank.