Brite Floor Cleaning and Stone Polishing Services

Brite Concrete Polishing and his crew did a wonderful job. They got me in the next day and transformed my botched concrete floors destroyed by another company to a thing of beauty. The other company omitted important information and details and drew us into a long horrible mess. The owner of Brite is great and talked me through the process. I HIGHLY RECOMMEND!!!

I recommend the company and Fernando and Gilbert as the techs that know their business. My white carpet which I was ready to pull out is gleaming. The other carpets are like new. They saved me the expense of replacement. Pleasure to do business with them

I’ve been using Brite Carpet for years and they have always done a great job in cleaning my carpet and stone floors. They seem to always get out those tough stains in my carpet that I’m never able to get out using over the counter cleaners. I highly recommend these guys.

Sometimes when things go wrong … it’s the recovery that matters. Making good on a «job gone bad» is the hallmark of any good company and the litmus test for true customer service.
We hired Brite Floor (not the cheapest estimate) to take care of extensively cleaning a particularly stubborn limestone floor (a rather large area). The workers had to come back a day later with acid-​based solution to really solve the problem. This had the unintended effect of staining all chrome & stainless steel surfaces within the general area (it aerosolized) within a couple of days (not immediately).
Brite Floor sent back the two technicians (Thanks Carlos!) to remedy the problem. It took about 8 hours of labor to remedy the problem … which they did perfectly. I have to admit that all stainless steel and chrome surfaces have never looked better.
Clearly Brite Floor is a customer service oriented company and they stand by their work. This is clearly why they’ve been in business for so many years with their reputation held in high regard.
Thank you Jon and Carlos.

I never used a carpet cleaning service before but I am selling my house and these guys were recommended by a friend. Unlike everyone else that has reviewed this company I had no problem with customer service not had a problem with them showing up. There was only one guy (Fernando) and he was in and out of 4 bedrooms, 6 dining chairs, and 2 fabric bench seats in about an hour and 15 mins including setup. After everything dried there were no spots on all of my items that were cleaned. I can’t speak for everyone else that wrote negative reviews but my experience with them was a great one.

I have used this company for the last 5 years due to convenince of proximity to my home but everytime I have been unhappy. They are very unprofessional. They charge a different rate each time and are always late. I am finally done with them after they no showed 2 days in a row. The first time they flat out lied about trying to come and when I rescheduled for the following day, they called an hour after the appointment to tell me they were going to be another half an hour late. I told them to cancel and that I was unhappy about their service which they didn’t seem to care.

I would give a negative star if that was an option. I called set up for an estimate to be given at my home. The day came and I received a call from Victoria/​Veronica an hour prior the time of arrival telling me the guy coming was held on another job and could come later that afternoon between 2:30−3PM. I said sure no problem, well 2:30−3 came and went with no call from Brite. The guy never showed and know one called ever, this review is being written 3 weeks later. I would not ever recommend this place to anyone or ever use there services. Horrible, unexplainable service.

Called and the lady was kinda rude. Further, they were so busy they said they couldn’t clean my carpets until 7 days from now.

Terrible Customer Service Experience
What I initially thought was great customer service over the phone sure did fool me. I called on Friday to schedule a carpet cleaning and was told they would send personnel over for an estimate first. If the day was still open for cleaning, they could even start the carpet cleaning on the spot. I was confirmed an appointment time frame between 12−2pm Saturday. In addition, I received not 1 but 2 follow up emails to confirm the appointment.
Saturday came and went with a no show, no call to reschedule or follow up and no email cancellation. Needless to say, we will not be using Brite Carpet Cleaners for any services.

horrible horrible horrible.
my experience with brite cleaners so far:
i have white furniture, 4 pieces (sofa, loveseat, chair, and ottoman), they were kind of dingy after remodeling and i decided to get them professionally cleaned.
called brite cleaners based on a friend’s recommendation, i asked for a quote and they immediately asked me for the square footage of my furniture. when i said i wasn’t sure, the woman on the phone gave me attitude and said she would have to estimate… whatevs
after all this, i still went ahead and scheduled them to come and clean…
Day #1 … they never showed. awesome. waited the ENTIRE day for them to come and they call at 5 saying they’re going home and will come back tomorrow. are you kidding me? i just took off a whole weekday for you to stand me up and demand i take another day off tomorrow. ugh
Day #2 … they show up, fantastic. they gripe about how the hose from the van can’t reach my living room (i live on a walkstreet in MB) and say they have to use their portable system which is «just as good.» Fine, whatever, just get it done. They work for the next hour while i try to salvage some of my work day in the other room. When they were finished, they basically yelled down the hall, «okay, thanks, we’re done. bye.» i come running down the hall to se their workmanship. they already left and my living room was littered with (i kid you not) sofa cushions with only ONE SIDE cleaned. They didn’t even bother to clean the backs and sides of the couches and took off before i could voice my complaint. what’s worse, what they did clean was striped and still dirty. I was livid.
Day 3 … i called, fuming, to demand my money back or for them to return and do it again. admitting no blame, they said they would send out a manager the next day. he arrived close to when he promised and looked over their handywork. he agreed that it was not the best representation of brite cleaners, made some excuse about my couches having shitty stuffing (which they dont), and redid the job.
since then, i’m still not happy but have given up.
i’m saving for a gray couch.