Godiva Chocolatier

Love the Godiva ice cream in swirl… YUM SO GOOD… but I gave 4 stars because of the price…$ 6 for a scoop of ice cream… eeeeek!

These beautiful chocolates are on the expensive side, and the packaging is elegant. There are a variety of truffles, but the only pieces of candy containing nuts are the chocolate almond barks, the pieces with the medallions, and the marzipan heart, which is seasonal. They also sell wrapped bars, some with truffles, some containing almond bits. We are not fans of truffles, so when I have ventured into this store, I am only interested in the items with nuts.
The level of harassment to purchase items I do not want, that I have been repeatedly subjected to by the employees and the managers, is very high, obnoxious, and makes me very uncomfortable. These poor people must be under intense pressure to sell. Almost every single visit, I have been harassed relentlessly: «Wouldn’t you like to get something else?» «Don’t you need to buy a gift?» «How about this?» «How about that?» the speaker completely ignoring my increasingly irritated «No, thank you». The last time I was in here I was forced to calmly tell the gentleman, «Please, you have to stop. Now.» I suppose this tactic must work on some customers; it only serves to irritate me.
The store in Manhattan Beach is the same way. It’s just not enjoyable to shop at either Godiva location when you are only interested in buying what you want. Also, if you get your complimentary piece from your rewards program, and you don’t happen to buy anything at that time, at both locations they will grudgingly shove it towards you in a tiny, mangled tissue paper, rather than wasting one of the cute mini bags on you.
Convenient location at the mall with easy parking.

Is it bad when you step into this store and they know you? Is it bad when you’ve been coming to this store so long that you’ve made it through 3 other managers? Clearly, I’ve been frequenting this store for a really long time. First of all, their customer service is always on point. I have never stepped in and encountered a rude person. Secondly, the store is always nice and clean and they have a great selection of treats, including their famous truffles and chocolate covered strawberries! You have to see this store during Valentine’s weekend! It’s full of guys getting treats for their sweeties and it seems like their strawberries are bigger during that time. Their chocolate is really good. I am not a sweety-​sweety type of person. I don’t eat sweets a lot, but when I do, it better be good! I am big on not wasting the calories, so if I’m going to eat something that’s full of calories, it better be worth the waist, thigh, and butt extension!
I will tell you, I eat See’s Candies, as well, but I feel like Godiva is in a different class. See’s is good for an everyday treat and it’s more affordable than Godiva, but the chocolate at Godiva is different. I remember when my kids tip-​toed in my room and ate my Godiva truffles… let’s just say that there was a lot of choking going on that night, to see if I could get some pieces back, but none came up dammit! Since then, they have never touched my Godiva again without asking and they have to do something pretty damn amazing to get it, so a good report card or good behavior usually gets them a visit to this store. They can have the See’s, but I might lose one less child if they touch the Godiva without permission.
Jessica is awesome! She knows me and what I want, so as soon as she sees me walk in, she’s grabbing what I «need» and greeting me. She is always pleasant and cheerful and because of her, the others know me too, when I walk in there and she is not there. One thing that I do HATE about Godiva is the fact that they keep discontinuing the best truffles… They discontinued the honey roasted almond truffle a few years ago and it was their best seller. It was my favorite piece and the only one that I would buy. They introduced the salted almond truffle in it’s place and for the most part, it’s the same. The only difference is that it’s rolled in salted almonds. Now, I found out yesterday that they are discontinuing that one and several others. It’s annoying to say the least. I think that they need to leave the best sellers alone and just bring out the new shit that they want to introduce.

My family loves chocolate so we come here a lot. Generally, we have had good experiences at this location. However, on our last visit, they overcharged my mom by 10%, and the cashier Jessica tried (in a very irritated and demeaning voice) to convince her that 10% of $ 37.00 is 70 cents. Also, there was hair in the chocolate display counter. We still plan to return, yet hopefully we have a better experience an q get a different employee.

The people at this Godiva are so friendly and always take the best care of me! They go out of their way to find the products I’m looking for. I really appreciate their efforts and positive attitudes. Definitely make sure you join the rewards program– all kinds of great chocolate rewards.

It’s chocolate. What is there to complain about?! LoL. This was an unplanned stop on the way to my vehicle and I’m glad I did. Not only did I get my chocolate covered strawberries that I’ve been craving. I also signed up for the Godiva Card. That will allow me one piece of free chocolate when I return. Woo-​hoo! Candy! The lady was also very nice too. So when I’m in the mood to splurge and treat myself to some delightful chocolate, I’ll be returning here.

Came in to get some yummy chocolate for christmas gifts. The store was not busy at all. I called on the phone before i went because i needed some info. I am not sure what the man named Mark is there but he was rather short and not very helpful. So i thought that being a busy time that being the reason. But when i got there no customers at all were in there. And he was still rude to me and rude to the staff. Not sure if he had a bad day or thats just him. But if I had a choice of going back i would say no and go to Sees.

I haven’t used my Godiva card in over a year. So, today, I picked up my piece of free chocolate. A lady named Karell served me, who seemed very excited and chatty. I decided on a chocolate hazelnut shell. Delectable.

TIPS:
— Sign up for the Godiva membership card. It’s free and simple to sign up in store. You’ll get a free truffle (of your choosing) every month.
— Get the dark chocolate decadence shake. Icy and full of chocolate flavor, it will blow Starbucks’ frappuccinos out of the water. The shakes come in other flavors too like white chocolate strawberry, dark chocolate raspberry, and milk chocolate caramel. For when you want a decadent drink. If I remember correctly, it was about $ 4 — 5.
— Godiva has seasonal truffles that only come around when in season. Examples include the pumpkin truffle (Fall) and mint chocolate chip truffle (Spring/​Summer). Both delicious, so get them while you can!
— There’s also hand-​dipped fruits (chocolate covered strawberries!), pre-​packaged truffle boxes, and other gift sets, if you’re looking more for that.

Wonderful service at this location! I had a tedious order and the staff member (I think her name was Jenny) was soo great sweet and patient. I love their chocolate of the month membership, lots of fun to get a treat each month!

Good service. I came in to pick up an order of chocolate mooncake boxes and was out of the store in moments. While I waited for my order, I was offered a salted almond truffle sample.

CHOCOLATE, not my favourite thing at all. But I got a gift for a CHOCOLATE COVERED STRAWBERRY from someone, so who in their right mind would pass that up?

GREAT SERVICE… This store has employee’s who are consumer friendly and love what they do. Even the manager was apart of the TEAM making every customer feel at home, assisting, greeting everyone he saw as his employee’s worked diligently to assist everyone. Kuddos to this TEAM…
1^st visit to the store, wasn’t sure about paying so much for chocolate but the SERVICE won me over 1^st then the chocolate :)

keylime truffle= winner!!!
compared to the Sees’ version, this was much more key limey-​er. more tart. the sees one was too mild. and i think i like the dark choco paired better with the keylime than covered in white chocolate like sees.
great customer service! had to buy some boxes of their fancy biscuits to ship to the motherland and everything went very smoove. the guy on the phone i called to get their hours even told me exactly where they are located in the mall without me asking!
don’t forget to sign up for their free rewards program– free piece of choco every month!
*southbay galleria mall-​first floor across from Express

So this Godiva at the Galleria and the one at the Manhattan Village mall are the only ones in the South Bay, but I find myself coming to this one more often.
The service here is really top notch. They know plenty about the different kinds of chocolate they sell and are good at picking out flavors according to your taste. I was here the other day to purchase a «Thank You» gift and found the employee hospitable and friendly, and they even made sure to add tissue paper in the bag and make the gift look really nice and presentable.
Generally speaking, I prefer Godiva over Sees Candy because I feel the chocolate is richer and of a higher quality.

Yay for their Rewards Club! A free piece of chocolate every month! I think it’s a great way to try their varieties. Sometimes their chocolates are just too much for me though… And too pricey.
Their ice blended drinks are oh so yummy!!! I know for the chocolixir, they mix crushed pieces of chocolate with ice and powder. They tasted weird at first, but I grew to love them!
I recommend buying their hot cocoa powder! It is so rich with chocolate that not any products from the market can compare. It’s $ 12 for a canister, totally worth it! They have both milk and dark chocolate, so take your pick! Check if they have a sampler box and try it for yourself. You’ll know what I mean! My aunt bought them for me during winter time, and I made myself a nice hot cup every single day! THE BEST!

Oh do I love great chocolate. And that is exactly what you will get at Godiva.
Having worked a chocolate fountain for over three years I have a very good idea of what good chocolate is and BY FAR Godiva’s truffles exceeds anything here in the United States.
Truly made with the richest of chocolates YES its on the expensive side but when you can tell the difference in each bite at least you know what you are paying for. An in my opinion they are worth every bite!

Recently bought some yummy stuff for the special lady in my life. Wanted to say I received very good service while it was during the busy holiday season. Only issue is I need to see what is in all those chocolate boxes, so I wish they would show me some pictures. Don’t they know men are visual???

It was late on a Wednesday, and I needed to pick up a gift. Luckily, this Godiva was open. Godiva chocolate is very rich (a lot of people prefer See’s). I can understand why. For me, See’s is very easy to eat, and it feels a lot lighter than Godiva.
Godiva has some good flavors though. It is a lot more expensive than See’s. I bought a 16-​piece box tonight at Godiva, which ran about $ 28. That is not too bad, but at that price, you may want to seek out something more personal, unique, and less corporate than Godiva.
Godiva service is usually very good (and this store at the South Bay Galleria is no different). They are doing a lot of rewards promotions here, so if you are a frequent shopper, you can expect some free chocolates every now and again.