Lane Bryant

This location is located inside the South Bay Galleria.
The ladies at this location are really nice and helpful.
Although this location sells clothes, I think Lane Bryant is more popularly known for their bras and lingerie.
I came in and they happened to have a $ 15 off bras and if you got measured they offered a free choice of any pair of underwear.
Their bras are alright. If you’re a busty woman, I suggest investing in a bra that really supports and lifts. I bought one bra that was very nice and visually appealing but when worn, it tends to carve a little underneath my breasts :(
Their underwear is nice, comfortable, and soft.
Not badly priced but if you really want to get good prices, go when they have sales!

They are very nice at this store. I love coming here to get bras and under-​roos. They also have nice clothing.

Amy called me back today with my confirmation # and explained the process if how long each thing will take. I’m very happy with promptness and help I received with this location. They’re very helpful and are well informed!

I placed an order back in September for a couple of bras. The girl that ordered it said it will be shipped to the store and once she receives that she will personally call me and let me know one to come pick it up. I went back to the store after a month of ordering my bras since never got a call I figured they would be there for me to pick them up, little to say they could not find my order turns out they shipped my order back to the warehouse without even calling me! The manager Ashley couldn’t do anything in the store for me besides tell me to call customer service when it was their mistake for not calling me! Now four months later I still haven’t received my credit! So upset and disgusted with this company will be closing my account!

I hate clothing shopping. Hate it. As far as I’m concerned, if I can’t run a marathon in an article of clothing, it has little to no utilitarian value to me.
With that being said, I had to find a dress for a special occasion and had no choice but to go clothing shopping.
The salesgirl at Lane Bryant was amazing. She was patient and helpful. She understood I had no idea what I was talking about. I told her I was concerned a sweater made me look like a caped superhero and she explained it was supposed to ‘drape’ around my body. She wasn’t pushy and I didn’t feel pressured at all.
I even went back on 3 separate occasions trying to make up my mind.
Thanks to the helpful Lane Bryant girl, I am all set for the special occasion! Whee!

I needed some items quick and nothing local had what I was looking for. I thought I would try out their online ordering. I called to ask them about shipping. I told them I needed it in 9 days, which shipping is recommended. They said the regular shipping and I would get it in 3 – 5 days but probably the 3 or 4 day mark. It would go from Indianapolis to LA.
I also got the tracking for the package and when my text message said it was delivered, I called them because it never came to my address. Come to find out, it was «delivered» to a Chicago warehouse from Indianapolis. Then from Chicago it gets delivered to LA and would arrive on Saturday… on day 10.
Needless to say, I was going out of town on that Friday for a 2 week business trip and after my return would not need the order. They said they couldn’t do anything about it. If I wanted it delivered faster, I should have bought overnight shipping.
I will not order online from this company again. I probably won’t be shopping at their regular stores either. Horrible service.

CONSISTENT WORST CUSTOMER SERVICE…
I’ve been coming to Caique/​Lane Bryant since 2009 for my bra’s and every time I arrive the sales people here including the manager are always so unfriendly. No one greets you, they are having conversation about what needs to be completed on the floor with displays, stock, and who’s going to cover the front. They sit on the floor and lay the merchandise out, they have 3 rolling racks of merchandise they are trying to work back onto the floor. You as the consumer cannot navigate through the store safely without watching every step. Your looking for your size, style bra and color preference and they all act as if your invisible.
I finally find 5 bra’s that I love, because I always love their product. I walk over to the fitting room, knock to check it, enter and try on my bra’s. In trying them on I found that my bust line increased and I needed a new fitting. I was about to leave when I decided NO, get help for your bra re-​fit and buy everything online because these employee’s don’t care to have customers in their store buy here. I had to get in line just to have someone fit me for my bra size… and guess what their was only maybe about 3 customers in the store at the time, but more than 4 employee’s go figure. So I got re-​fitted and decided why spend my money in the store any longer to drive their sales goal for the month and increase their store production, I’ll spend it online where I can service myself. Service is always BAD on a consistent basis… Cacique/​Lane Bryant makes the best bra’s for my girls and that is the only reason why I come back year after year. Can’t speak on their clothing as I am a smaller size on the bottom.
It’s funny how I knew what the whole team had decided on for how they were going to work out the whole store to get things done, who was going up to the front to watch while the other young lady went into the back and the other young ladies were talking about what type of food they had/​or would be having for the holiday being that one had a Belizean partner who’s fam only cooked black food. Hmmmmmmm I’m belizean Honduran and black… we have Caribbean god food every holiday. Huge difference between soul food and carribean food.
To pay $ 40 – 60 or more for a bra and not receive some decent service, I can go back to Victoria Secret and better yet Fredrick’s, I won’t get a good bra but I’ll get the service that comes along with buying 4 – 5 bras at that price.