The Pandora Store

Be aware no exchange for items that you get from promotion. I got a charm during promotion (spend 100 to get a free charm). However the charm doesn’t end up go well with my bracelet. So I went to the store and trying to exchange it to other charm. But I was told no by the store manager Marie. She saids it’s the policy! Wasn’t expect that… And no where says no exchange for item from promotion under the return policy. So disappointed…

Last week I went to buy a few charms for my mom’s birthday but my mom wanted to exchange two of them, so we went there last Sunday at 6:30pm and got help from a sales representative named Alejandra. She was very rude and rushed us through the whole process. She didn’t even pull the trays out for us to see the charms. I don’t know if she thought we were not spending more money. I wanted to buy some rings but end up not getting anything else because she had a bad attitude. I did let her know that I was upset because of the way she was helping us and she did not even apologize or thank me for my purchase. Very disappointed that these kind of person works as a sales representative because she does not know what customer service means.

Thanks Jason! Thanks for giving me good charms always! Great customer service! Always come here!!!

I came to this establishment to purchase 3 charms for my mother for Mother’s day. I had gone online to pick out several charms that I wanted to see once I arrived. The lack luster salesman said he could not find hardly anything that I had on my list. I requested to have each charm wrapped in a box separately. When I came back to pick up my wrapped charms they were thrown in a bag with tissue paper tossed in. After expressing my displeasure with that raggedy bag, they wrapped them in a box. Would they give their mother a gift in a cheap looking bag? I would rather drive far out of my way to get quality service or a place that has a larger selection of charms. They could be a lot more friendly at this store.

Had a great time!!! Deigo is the best he was very nice. Their sales are awsome. The charm selection is awsome to. They have so many its hard to chose just one. Prices range from $ 30 to about $ 65. They have just about any thing you can imagine.

I walked in here today and wanted to exchange my charm for a different one. And when I asked for a particular item, the worker Sara, didn’t smile or answered my questions with enthusiasm. She looked like she didn’t want us in the store. I ended up wanting to return my item because the costumer service was so bad. She didn’t want to do the transaction for me and told me false information about the return policies. So I ended up keeping the item and walked out. This was the worst costumer service I’ve encountered here at pandora.

I usually go to the store and deal with Nery! He’s awesome! Always so accommodating! Yesterday I went in as one of my birthday charms had broken :(I worked with Mary, the assistant manager! She was fantastic! She replaced my charm as it was under warranty, she took my bracelet and cleaned it up (she took over and hour to clean it, talk about meticulous) and now it sparkles! She also cleaned my rings (which aren’t pandora by the way) and they too are amazingly shiny! I always know that when I walk into that Pandora store I will spend a lot of money! And that’s ok because I feel like it’s worth every penny for the service I receive! Just wish sometimes you could tip these sorts of stores! Keep up the AMAZINGLY AWESOME hard work guys! You all ROCK!!!

Great customer service by Omar and Molly. Not like other jewelry stores where they are pushing to make the sales. They are very accommodating. They help you find what you are looking for. If they don’t have it. They’ll order it. Or pick it up at another store to have it for you. That’s service. That makes you want to spend more money. The good service that they provide is what makes you want to spend more money. I have been back several times to buy more product from them. I always make sure they are here before I get there. I haven’t worked with the other associates. But they are always so nice. This shows they have a really good leader. Not sure of the managers name. But she is very helpful as well. Definitely recommend coming here for your jewelry needs.

PROS :
good service
nice selection of charms/​jewelery
great quality
CONS :
gets busy!
some associates are better (read: faster) than others
OVERALL:
I started my Pandora bracelet a couple years ago and have purchased many charms from this location as well as the Ben Bridge store on the lower level. The sales associates are always very pleasant to deal with and are helpful. I’m the type that knows what I want before going into the store (mostly because I don’t like to dilly-​dally/​make small talk) so all my experiences have been great.
A word of warning though, this store gets really busy during major holidays, so be prepared to wait a bit. Though if you’re smart, you do all your gift shopping well in advance, right? ;)
Also, check out
for news about Pandora’s promotions!

Always get good service from Ben when I come in here. The employees are knowledgeable and friendly. Occasionally, they have free bracelet promos (buy $ 100 worth of product, get a free bracelet), but never sales.
This store is always clean and organised. They answer the phone promptly, too. I’ve never had anybody rush me through a purchase. They always give me good suggestions and help me design things.

So this store never fails to impress me… I love the sales associate I worked with the pass couple of times when I couldn’t find Jessica… Her name is La Toya… She is awesome… She takes the time to listen and pays attention to the details about yourself to find charms that would appeal to u. She’s great an always makes me laugh when I see her… La Toya is one of the most sincerest sales associates I’ve met in my life…

Went here for a last minute anniversary gift and the clerk Nery was very helpful. Keep in mind the charms here are real silver so they’re gonna be a bit pricey, but the idea that you can keep adding a charm for every lasting moment is priceless, too bad the panda looks like a racoon though.

I went in here on date night while paying a babysitter. They had one woman at the counter who was helping one man for the entire half hour I was in the store. There was a man at the register who seemed to be trapped behind that counter. After a half hour wait, we left with a bigger babysitting bill and no bracelet. I probably never will get one of these bracelets. Who wants to support that sort of poorly run business?