Auto Pride Hand Car Wash

Disappointed with service — paid for full service and got spotty service. After giving decent tip for service, as I drove off noticed windshield not cleaned with leaving bugs and streaking, inside cleaning showed streaks to where wiped and not wiped with protector consistently throughout interior. Who knows if waxed exterior was done completely…
I found it interesting the guy said as I was getting in, ‘if you need to come back because missed something, you can get free service with 2 days’ now I know why — but who has time for that? Feel like should be done right the first time and should have to come back! People will wait for good service but won’t come back for spotty service!

Continue to see this place going downhill. I have been sitting in my car for 5 min and the guy who asks what kind of wash I want is walking around laughing with other staff. Owner needs to get here and make some changes.

Worst car wash I’ve ever had. And twice the price of most places. They completely missed a large section on the roof of my car. Avoid this one.

Payed for the $ 36.99 gold that included shampoo matts and interior cleaning etc. should have just got the $ 19.99 because it would have been the same. Interior was not cleaned and matts were not really clean either. Waste of money should have known

I’ve been taking my car to Auto Pride for several years now and have generally been reasonably satisfied with my experiences there. (Hence the extra star.) My recent experience there was an enormous disappointment.
There was a friendly manager running around doing a bit of detail work and chatting customers. (First time I have ever seen this here.) I thought, «Wow. They must have changed management, and it’s great to have someone kind of keeping an eye on things.»
Then I watched my car get wiped down. There was generally not much attention to detail, but they missed a huge swath of dirt that had been bothering me every time I opened the liftgate. I asked them to lend me a rag so I could take care of it myself right there, rather than go home and clean it. The manager cleaned that spot himself.
Then I got into my car to drive off and noticed what looked like a water spot on the floor. It wasn’t. It was the underside of my floor mats, which had been TORN out. (For the record, I just checked, and those floor mats are $ 125.95 per set.) I called this to the attention of the manager and told him this was NOT ok. Long song and dance with excuses about how the fabric is fragile, blablabla. No attempt to make amends for the damage they did. Glass is fragile, too. If you break my window while «washing» it, is that ok?
I’ll be taking my car elsewhere from now on.

Yesterday went in for a wash got the silver special. Went thru the vacuum and everything and when my car came out there was bugs still on my bumper so lee gave a re wash for free and upgraded me to the gold package love it when a place goes the extra mile for the customers, I will defintely come back to this place

Today i went to auto pride carwash located at woodside my black toyota prius had stains all over the hood after they washed it still the same i spoke to the supervisor aurelio and fortunately he take off. all the stains and hand waxed my hood with none extra charge am very happy my car looks like new again thank you.
Definitively will go back to auto pride

I came to this place because i didn’t have much time and it was on my way, I had to wait for about 25 min in line before i get service. I told the lady I would like the silver package. For $ 23.99 and so i paid, my car came out of wash 20 min later then it sat for another 15 min before anyone started to wipe it Clean .
So they call me 20min later and said its done and i go to inspect it and the wheels are white and they where still very dirty, then the exterior still dirty spots, And the interior looked like it wasn’t vacuumed and the door panels where still dirty unbelievable.
I asked to speak with the manager and he was shocked how dirty my cay was. he said he was sorry this happened to me.
He was good about it pulled my car aside and he began to clean it himself. He finished about 20min later and asked me how was it it was ok not to my liking but i just wanted to leave.
He gave me his card with a free wash .
I guess i will give them a second chance.
I was going to give a very negative 1 star but because of the managets effort i will give 3 stars.
My regular place is duckys.

I took my car filthy car in to get cleaned at auto pride hand car wash today. I was disappointed by the service unfortunately i didnt. Inspect. Right away.
After. Afew hours i called auto pride to make a complain about the service and spoke to aurelio one of the managers after i explained. My situation he apologize and offer me to bring my car back for a free re wash.
I went over the car wash and asked to speak to aurelio he took the time to wash my car and handle it to me like new he also gave me a free silver wash for my next visit and for taking my time to bring it back that was amazing customer service definetely will go back again.

I live on the peninsula and work in San Francisco. I have 4 different cars.
San Francisco car washes are slower and 30% more expensive.
Lee is the manager and will insure you’re totally satisfied with each wash.
No I don’t have any connection with this company I just like to recognize good service when I experience it. BTW I’ve used Auto Pride in Redwood City about 20 times. Always happy.
The gift store and free STRONG coffee are worth checking out!
Sorry a few costumers had different experiences.

I had my car washed and carpets cleaned. I live close by so I dropped it off and they called me when they were done. It looks sooooo good. I have toddlers and my carpets were GROSS. When I picked up my car, it looked brand new. I’ll be back for sure!

It’s very rare for me to write a review about businesses I don’t visit so frequently. Especially when they’re so much more overpriced than the competitors. But I live pretty close by so it’s convinient, and I can’t complain about all the cute stuff they had in their gift shop of course. I left with 5 items that day. There was one cashier that was very helpful in showing me around and even went outside to grab me a coffee. I think she said her name was Vanessa or Victoria. Either way she was a lot more helpful and friendly than most of the other girls they use to have working there, so in that note I say good job auto pride for finally hiring a decent and friendly cashier. I’ll definitely be stopping by more frequently now, especially if you drop the prices a little;) don’t disappoint me auto pride! :)

I bought a new car several months ago, and brought my car here for a car wash. I was introduced to this place because I told my friend I wanted my car to be hand washed.
My first visit was during the weekend and the were many cars in line waiting to get service. This was a good sign to me given that there were so many people. Also with the prices, I was sure that they’ll do a good job. So I waited patiently for someone to direct me through the drive through stations. I ordered the silver package –see receipt photo for what it covers. The way the drive through works is, you line up and an attendant will ask what type of wash would you like, then you pull your car up for the first step: vacuuming. You leave your car with the key and someone will vacuum your car, then they drive it through the wash to soap up your car and rinse, then the last station is where there are two attendants who will wipe down your windows inside and out, dust your car, wipe everything on the outside then towel dry your car. When I went to pick up my car, there were still smear marks on my dash and windows, and there were still save dried dead bugs on my front bumper. For $ 24, this is unacceptable.
I decided to give this place another shot since my car needed yet another thorough wash. I came over the past weekend and this time, I’m upset. I ordered the same silver package, and had similar results to the first experience. There were dried dead bugs still stuck to my front bumper and side mirrors AND the worst part, they vacuum a piece of my car –a cap to protect a bolt. It’s no big deal, but my car is still fairly new and I don’t want missing pieces.
I will not return to this place and do not recommend nice cars here. Note to self: workers are friendly but the wash is not worth my time and money.

In the winter when I go to the car wash it’s really to have my car professionally vacuumed. Sorry to say, but this place has really cut corners on vacuum service. Originally this place was set up with sufficient vacuum stations so that 6 cars can be vacuumed at once, however half of their set-​up has been taken down. now there is an «appearance» of 3 stations however in reality it is only staffed for one car to be vacuumed at a time because they only have 2 vacuum people one for each side of the vehicle. The last two visits, so it took 30 minutes of waiting just to drop my car at the vacuum stop! Plus, the workers are under so much pressure to vacuum quickly, because of the long line of cars, they really aren’t cleaning the vehicles. They are just charging high prices and going through the motions.
If I want something done right, 4 blocks away is the coin op car wash, it only costs $ 1.50 to vacuum my own car, rather than the stupid gold special for $ 25.99. I guess they have lost me as a customer for now…
Also, they use the same rags for tire dressing as they do to wipe down the interior of the car! Needless to say they blackened my steering wheel for me, which immediately came off on my hand as if I just smeared shoe polish on myself! Yikes!

This place has been here for so long! I remember coming with my parents to wash their cars and it was always a fun experience! All the workers are very polite and nice and work amazing and fast.
Today I dropped a Vanilla Latte on the passenger seat and I freaked out as a I tried to clean it myself by buying a $ 15 spray that didn’t do anything make stain my seat even more…
Story short, I went in and I told the guys there what happened, I thought it was going to be expensive and they were not going to be able to do just one seat… But the guy said ‘no problem we will fix your seat in a couple of minutes’ MY SEAT LOOKS FANTASTIC!!! Cleaner than all the other seats, and they washed my car for me also (: LOVE THIS PLACE!

I’m updating my review because today I went in for my free car gifted from Adan, the manager at this Redwood City Auto Pride location, due to my horrible experience a few months ago (see previous Unilocal review prior to my update).
I recently came back to my previous Unilocal review to see a nice note from the owner of the company. His note reminded me and encouraged me to go back down for my free wash. I called and spoke to Adan before I came in. I was not sure if he would remember me but he was very polite and on point. He told me to come down and ask for me.
When I pulled up I noticed less rush and more polite/​proper etiquette from the team of workers. I asked for Adan and he quickly came out to greet me. He was extremely well mannered and personally made sure my car got a VIP treatment that I saw him monitor himself. No charge. No questions. No attitude. No negative energy from anyone.
When my car was done Adan asked me to check it in front of him and even proceeded to finish wiping the inside himself. I was very impressed not only with his professionalism but also the cleaning job. My car looked amazing! Everything shined and I could SEE OUT MY WINDOWS (read last view about spots post cleaning).
Things have improved there. I’m not sure if it’s because Adan monitored and helped himself or if the team members have been trained differently but if future cleans will be like my cleaning today than I’d love to come back. I waited until they were done and moved on to another car so I could go through my wallet and get some cash for the tip jar. There was some watching action like waiting to see if I was going to tip. I felt pressured but had some realizations about the importance of tipping even for a free wash. Read my last paragraph for more elaboration. Anyhow, they didn’t see me go to the jar since they were busy working on other cars and probably thought I was being cheap to go get my free wash and leave but I did tip this time and am very grateful. I am sure every bit helps and jobs like this are not high paying jobs so hopefully the tips are divided between workers each day.
In closing, a few things to reflect:
— Training a team properly = success for the business through happy & return customers
— Professionalism pays, as does honesty. Speak up. Your voice helps provide feedback on how things can be improved. A kind and professional manager, like Adan, will address things in a positive manner — like how he did with me.
— Imagine the pressure all the team workers must be under having to clean a massive amount of cars in a day. Cars keep coming IN and each team member, like working bees. has an assigned job. It’s LABOR, the exact kind you aren’t doing since you are paying for them to get the job done for you. So while you pull up in your car and fork out $ 25 to get your car washed — consider the person working hard to clean your car and make you happy — may not even own a car and $ 25 to them may mean food on the table the next few days. Be considerate.

I have been to Auto Pride Car Wash in San Carlos and this particular one in Redwood City. For $ 29.99, the «Platinum Service» plus $ 5.00 extra for «Rain-​X», I received a terrible car wash. My floor mats were not properly reinstalled. The windshield still had bug marks on it, which I removed when I got home. The roof of the car still had the cat paw prints on top. The rear bumper and trunk lid still had dirt on it as well. I swiped my finger over the area and could tell it had not been touched. Part of the Platinum service is cleaning the grill of the car. The grill got wet and that was about it. The interior looked like it was casually brushed over and the back seat was completely overlooked. Lastly, all my quarters for parking were removed about a $ 1.25. Only .15 cents were left.
If you want a quick wash go here. If you want a quality wash, do it yourself.

Just left this car wash and I don’t every plan on returning!
Not only did I have to ask if my car was ready as the guys were too busy talking and drinking to let me know, but I got in my car and there was a big wet muddy foot print on my light colored seat!
AND, they accused me of doing it!!!

This is a good car wash. Definitely use a coupon and be warned they will try to up sell you to a higher clean job but not pushy. Your choice. Staff is nice and hard working. The only thing about this place is that I’m not sure that they are that thorough. Majority of the time I have to point stuff out or to be honest, I just shy away from saying anything. So it’s been a little hit or miss but I tell you it maybe my fault, I wait a mighty long time to wash my car and they can’t get everything.
Some pluses… clean and great store to keep you distracted and even spend money because its full of impulse buy cute stuff. They have coffee outside as you wait. Do go and DO TIP on your way out! I won’t like you if you don’t!

This place is anazing for a great price!
Hand washed with care and excellent attention to detail. I brought my car here after a long trip for Seattle. They tookn great care and didn’t mind all the bird crap that accumulated over the summer! Best of all the free coffee is amazing. Love their little shop and their unique section if Mexican Popsicles!