Boardwalk Volkswagen

Easy and quick. We went in knowing what we wanted to pay on a lease for a Beetle. Worked with a sales rep named Alex, who went in to the manager and came out with a number that was almost exactly on point. After wasting our time at Serramonte VW for two hours the day before, we were able to make a deal in 20 minutes. Heaven. They proceeded with the paperwork and tried to upsell us on a few services (paint coating, maintenence and something else) but we knew the monthly payment we could afford so politely turned them down and they respected that. We drove away within about 1 hour. I would recommend you go here and ask for Alex. I can’t vouch for anyone else.

I just have to say I went into the service department driveway stood there looking like a dumbass for five minutes finally someone walked up and asked how could they help then told me «they are closing soon.» Umm its 3:15 and you close at 5 according to your website. So that’s not soon. He just didn’t want to change my light bulb. THEN bought the bulb and wipers came back out and as a group of employees stood there chatting I finally snapped and was like CAN ANYONE FUCKING HELP ME? The person w his back to me said yes ma’am how can I help. Let’s just say his demeanor changed my attitude about going back. He was kind and didn’t hesitate to help. Wow. Worst experience ever turned out ok. Sad part is he works for Nissan not VW … Obviously there is a huge change in attitude between car makers and their employees.
If your going to go to this service department ask for Jason M. (he works for Nissan technically) 5 stars for him!

Didn’t even make it to the dealer to repair the car given how bad the phone service was. (I should have checked Unilocal first). My call wasn’t difficult — I just wanted to schedule an oil change and to have them look at a warning light that was on. The woman was bordering on rude about the whole process, including telling me how slow their shuttle service and that I shouldn’t count on being able to use it in a timely manner (umm, really? It must be pretty bad if you tell new customers that over the phone). Even though it’s 15 minutes farther from my house, I’m off to Sunnyvale.

I have relocated with my family to the US and was in the need of a car since I was with a rental car. When I entered the store ‘Alex’ one of the sell guys at the dealership greeted us and helped us around… A few hours later I was with a brand new car.
I had a very good customer service experience: ‘Alex’ had answered all my questions and concerns (which I had a lot of, since I had just moved to the US).
A few days later I came back with my wife to Boardwalk. ‘Alex’ greeted us and explained to us all there is to know about our car (which was very helpful!). He showed us how everything works (e.g. buttons, usb, functionality, etc…). In the end we got a full tank for the car which was a very nice gesture.
Based on my personal experience I can definitely recommend this place.
Special thanks to ‘Alex Alipour’ for doing the «extra mile» for us.

Eli in the online sales department was amazing. I was going to be driving 2 hours to see the car and he made everything so easy over the phone. Did not pressure me and let my fiancé and I take our time and discuss everything. In the end I bought the car for a great price and would come back here again.

I spent months searching high and low for a car. I was really undecided when I first set out on my auto buying journey. Buying a car was a new experience for me, as I historically have had company vehicle provided.
What an absolute nightmare buying a car can be! I went as far as signing paperwork and finalizing a deal in Seaside when the finance manager started adding on hidden fees that had not been disclosed prior to the last minutes of the transaction. After two hours of filling out paperwork, I walked out, not buying a car.
I continued my search locally, finding a Volkswagen Tiguan SE that I fell in love with. Over a three day period, I negotiated a deal that I thought was a good price.
Prepared to purchase the Tiguan locally the next day, by chance I I was referred to Eli at Boardwalk VW by chance after I was telling a stranger my car nightmare story.
I called Eli. After finding out what I was looking for, he quoted me a price OVER THE PHONE that was $ 3500 less than the Tiguan that I had been looking at locally. The car he quoted actually had extras the other car did not. I was sure this was some type of a bait and switch until I walked out of the dealer and Eli handed me the key of the exact model and color (he had to drive 90 miles after locating the color) I had been looking for.
I forgot to mention, he stopped on the way to fill the car with gas soI wouldn’t have to stop on the way home!
Before buying a car, call or stop in to see Eli at Boardwalk Volkswagen in Redwood City!

My review is for Eli, Internet Sales Manager, who sold me the car. I know nothing about the service area (yet, or maybe never given the reviews here). Eli was low key, answered my questions thoughtfully, was responsible and attentive, and worked with me to get a great price. The woman who processed my financing was great too — forget her name.

Boardwalk has always gone above and beyond. When I’ve had issues they have tried to accommodate and been very helpful in getting appointments for me that work with my schedule.
Oscar and Sal are also great, keeping me updated on when my car would be ready and options for work needed.
Definitely would recommend if you are looking for a place to have your VW serviced. Their prices are competitive and their service is well worth a couple extra bucks.
Also have had a great experience with their shuttle. Convenient and timely.

My first used Jetta was so good to me, I never knew how great I had it until I bought my brand new Jetta down in Santa Clara. Sigh.
Volkswagen in RWC. DO NOT GO HERE!!! I repeat, it will be worth the gas to go elsewhere because any type of «service» they preform, if you can call it service, is below sub par. I’ve brought this car in more times than I can count now, mostly check engine lights and yearly servacing and everytimeeeee the mechanics never catch anything. (Lord knows what they are actually doing for the 3 – 4 hours that they have my car) Nevertheless I still went for a complete check up again, and was told the car is in perfect condition (yes they tested the battery) only to have to come back a month and a half later needing a completely new battery. Was I supposed to be grateful for the discount? (BTW I still paid almost $ 200) Had they caught this issue when they were supposed to it would have been completely covered by my warranty. (Funny how thats perfect timing for them, I wonder how that happended, hmmmm?) Luckily my father is a mechanic and can assist me with the small things, but to have completely missed this issue? What were they servacing my car with? Legos?! Quite frankly this type of customer service scares me. If they missed the battery what else could they have also missed, and on purpose?! In the 2^nd year of ownership this car has stalled, a dead battery, and so many check engine lights I’ve lost count (and I’m a mild driver.) Being in and out of a servacing dealership is hard enough, but poor worksmanship on the vehicle that supposedly is supposed to protect me is really unnerving. Their receptionist Veronica or Victoria, whoever, obviously hates her job because her customer service (a department I also work in) matches their car service. TERRIBLE. I think I was in mid sentence with her about scheduling an appointment (b/​c alas, the check engine light has come on for the 8^th time,) and she just hung up. No call back, no apology, nothing (I know you have my number as its associated with my account you looked up 2 mins prior). I’ll take this as a sign from above to seek service elsewhere because they are clearly incapable of honest and reliable service. Learned my lesson indeed.

The fat guy was unfriendly, rude, short and he told me completely different things that his colleague has told me 3 minutes ago.

I brought my TDI here for its 10K service. The maintenance should have been fairly trivial, yet they still somehow managed to screw it up somehow.
Less than one week later — My AdBlue indicator popped up. They didn’t top that off.
Less than a month later — It seems I needed windshield washer fluid. It’s obvious they didn’t top that off.
Less than six weeks later — My low oil indicator started chiming… really?
The only positive thing I could say about my experience here was that the communication from them while my car was being worked on was pretty good. They updated me every two hours or so.

Dropped my vw off Sunday for a water pump recall and they told me it should be finished the next day. They called on monday saying it will be a little longer and it should be rdy Tuesday morning. Tuesday came and l did not recieve a call. 3pm comes around and I call and finally get someone on the phone and they say the cars ready. They didn’t know why no one called me. Shuttle service stops at 3 so I had to ask a friend to run me down there. Unacceptable in my opinion. Will never give them business again.

Went here to look at pre-​owned vehicles. I suggest doing your research ahead and bringing a number to find the exact vehicle since the inventory is constantly in motion. We had a nice experience with Rik Schrammel, pleasant and professional. But the manager/​supervisor is a parody of himself and a scoundrel. Very rude, pushy, mean-​spirited, and no sense of personal space. Made the entire experience an obvious walk-​away. I felt bad for Rik who did good work for over an hour only to have his manager ruin it for him. Get outta there, Rik! And to all customers, avoid.

Leased a e-​Golf from this dealership in early 2015. I was directed from buying the vehicle to leasing it. I had never leased before and they mislead me about the terms of the lease including who keeps the Fed and CA rebate. In addition they did not honor any discount from the car-​buying service that referred me to them. To make a long story short, the ripped me off in the lease. I complained to the car-​buying service. After several months of investigation, this car-​buying service was able to get back a few thousand dollars for me. I will never buy anything from Boardwalk ever again and after the recent VW scandal I doubt I will ever consider a VW again.

I’ve been using Boardwalk Volkswagen for any concerns about my car for a year or two now, and typically they are great.
This 5 star rating really refers to the parts department though. I was in a crunch for time and parts after the mirror caps on my car were removed, and I needed to get parts ASAP before a long road trip.
I spoke with the rep for VW at the parts center, and he talked me through what would typically be the process, and what I need to do, which just wasn’t going to work with my timeline.
After the rep clearly sensed the distressed tone, he went through inventory and was able to find and collect the parts I needed, and advised on some good body shops which could help with the painting and installation. He even called them while I was there to tell them about me.
I normally don’t have great experiences with anything car related, but I really have to appreciate what he did for me. I wish I remember his name so I could tell his boss, but I don’t think too many people handle the VW parts section.
Thank you,
nick

Love the service at this dealership.
Waiting room has wifi, hot coffee and tv.
No issues here… unfortunately, I can’t say the same about the customers in the waiting room.
I’ve been in this same waiting room dozens of times over the last 10 years and I’ve NEVER seen this disgusting behavior before.
This emaciated skank bag sashays in with her fancy McDonald’s bags — rolling her pancakes like a cigar eating them with her hands. All while wearing her aviator sunglasses — inside!
After inhaling her grub, she puts her dirty pancake hands on one of the chairs, pulls it up facing her and proceeds to put her bare feet, yes — gross stinky bare feet on the cloth chair.
Thank god my car was ready as I got the hell out of there!

I love my VW, regardless of the current scandal. I went here with my «true car» certificate and planned to buy a car. But no Rik Schrammel didn’t honor the worthless True Car certificate and tried to upsell me to a car almost $ 10k higher. I stormed out, went to a different dealer and bought a car within 2 hours.
Boardwalk is a ripoff waiting to happen. Stay away, they are the worst kind of bait and switch sales people.

I called and made an appointment to change my car battery for my 2010 VW Jetta. They confirmed the battery was in stock. I come to to the dealership at the appointment time, all is fine. I wait for the car to be done in he waiting area. One hour later, they come to me and tell me the battery is not in stock. #majorfail #stupidityliveshere #badservice

We were just looking around, only had a limited amount of time to car shop, as I was stranded in SF, desperately needing a car to return to LA after mine broke down.
Was about to move on to other dealerships when a dealer here at VW gave us his big sales pitch on leasing a Jetta for $ 99 a month! He FINALLY talked us into coming inside, where we spent 30 minutes until he COINCIDENTALLY realized that they were all out of those models… but, also conveniently, he had the model 1 notch above, which he’d sell to us for twice that much. lol.
He said he didn’t know the cars had sold b/​c «They both sold on his day off»… ahh, yes. Why would a car salesman have any concept of what’s available on his lot, especially during a sale. He even POINTED TO A CAR earlier and told me it was $ 99 a month. Then later, that car turned out to be the more expensive version.
Man, they will truly say anything to get you in the door.
Some cool cars here, but be careful who you trust!

Sales Manager Bill Rice is not only egotistical, over confident and rude, but overall money hungry and never looking out for your greater good. Bill Rice is not only unemphatic but also a complete a**. I bought a car with many service problems was sold into another car with similar problem and his response was «I got a good deal on the car». Could that possibly be true if I have visited the service department 3 times in 3 months?
Go anywhere else! Like Volkswagen of Hayward their service manager is actually personable, makes sense and is smarter than a goldfish. The same cannot be said of Bill Rice.