Cost-U-Less Insurance

I only go here for my insurance needs. So I have horrible luck with cars and just over all dealing with the DMV and insurance companies, but cost you less is a God sent! They always try to get the lowest price possible for your insurance needs! Ryan is the one that helped me and he really made me feel at home! Though I knew he was busy they took me in right before they closed to figure out what was going on with my insurance policy. Though I had to get a new one, Ryan was on top of getting the lowest deals! He always tries to work his magic to also make my payments as low as possible. He even let me split up my down payment in to two payments that way it wasn’t so much up front! I love this place and recommend it to anyone! They don’t hassle you at all they just want you to make getting insurance an easy processes. I will always come to them if I have any trouble! They are like my extended family! They are also conveniently located across the street from the redwood city DMV! Go to them! They will always find the perfect deal for you!

I really how Cinthia always goes out of her way to find me .what i can afford… thank you Cinthia i give 5star i would give more… n i really like all the stuff member from this office…

WORTH EVERY PENNY! i’m not one to do reviews but the customer service i got at this place is too good to not rant about thanks to Abigail Lopez. This location is very welcoming with employees greeting you and generally having a smile on their faces. For almost 3 years now Abigail Lopez has been the one assisting me since I was inquiring about getting auto insurance. She always makes sure to take the time to help me and educate me on what I needed to know about coverages and made sure all my questions were answered. Out of all the places inquired at for auto insurance, Abigail made sure I had the best one and to make it better its always affordable! Shes honestly the only one i go to when i need her assistance. I am overly satisfied with how she helped me get auto insurance for my 4 cars! When i found out she wasn’t based at the location i used to go to which was closer to where i lived, I didn’t hesitate to travel to her location at Redwood City just to change my policy (Trust me, shes that good!). I highly recommend going to her or this location i guarantee you will walk out that door feeling a sense of relief and satisfaction!

Called this office at 630 in the evening. Samantha answered and said come in now. I got there asap
And Samantha totally hooked me up. She was very capable, quick and kind. What more can you ask for? I love cost u less!

Edward has helped me and my brother out so much. He is very knowledgeable, he also goes on and beyond every time. I have called him a couple of times when I need information and he is always very helpful. He also remembers my name which is impressive he takes the time to get to know his clients.

I went in and got insurance paid first and last month and was out the door & a week goes by then i got another bill so I decided to cancel my account and after canceling my insurance with them I ended up getting a bill from a collection agency in the end I paid about $ 210 for some insurance i only had for about a week and that money I could have used it for the company I have now they gave me a six months coverage for that much in the end I SAVED HUNDREDS OF DOLLARS SWITCHING TO THE OTHER GUY. IF YOU HAVE A CLEAN DRIVING RECORD DON’T GO WITH THEM THEY WILL JUST TAKE YOUR MONEY AND RUN.

The moment I stepped in here there was a flood of people waiting to be called. As I scrutinized the place, I noticed extremely small fish bowls placed on each desk. The betas were trapped in their grasp, similarly, I was going to be too. I waited 10 minutes until I got called and spoke to an agent. She assured me the lowest quote. However, I got a call back after purchasing my insurance and was informed that my current quote increased from $ 65 a month to $ 79. I was very upset and went back in. The supervisor that I talked to was very condescending. When I told him that one of the agents basically lied to me, he responded with a smile, «do you want me to fire her?» …No I want you to wipe off that smirk you just made and have the decency to apologize for your worker’s incompetence.
The truth is most agents are paid on commission which means the higher your insurance premiums, the more money your agent makes.
Trust me, don’t buy your insurance through here.

This office is outstanding! I walked in 5 min before close and they were amazing! Friendly, great customer service really went the extra mile to get me the best coverage at the best rate even with my horrible driving record! Edward and Ryan the Branch Manager were courteous fast informed easy to talk to and did a great job helping me compare and choose my insurance. I feel like it was personalized just for me! 5 stars!

Samantha and Abigail were great they were able to get me a good affordable rate with my BMW X5, even with my speeding tickets. I would recommend this place to my family and friends.

Went in with my mother, who feels more comfortable speaking Spanish. The manager, Ryan, greeted us, offered us coffee, and quickly saw my mother’s hesitance to speak English and introduced us to Abby. I usually accompany my mother to help interpret, but there was no need. Abby immediately started to talk to her in Spanish and that put my mother at great ease. They both sat with us and explained away all of my mother’s questions and concerns and she had quite a few! I really appreciated their patience and the time they took to explain and re-​explain my mother’s options.

I had just sold my truck and purchased my first, brand new car. I was in immediate need of automobile insurance due to severing ties with my old, outdated company/​policy but I was so exhausted from the car buying process I didn’t know where to start.
Based on my internet searches and conversations with people, I decided to give Cost-​U-​Less a chance. I called and I spoke with Samantha over the phone. She was very kind and receptive to my needs and I felt that she was truly listening to me as a customer.
She gave me a «wallet friendly» quote and set me up with an appointment to come into the office and finalize the process. I came in before work and was in somewhat of a rush that day. She sat me down quickly and we continued our conversation about my policy. She very thoroughly explained what policies were good for me and in my budget, and worked with my «less than perfect» driving record.
At one point, the manager, Ryan Davis, got involved when I had questions about the monthly payments. From the beginning of this process, I was treated like a client, a peer — not a ‘customer’. I want to stress how important that is to me because it makes me feel like this company is accessible, like they care about the individual customer.
All of the big named insurance companies quoted me outrageous prices — and that was even if they accepted my business. I was finished with the entire process in a timely manner, such that not only did I make it to work on time, I didn’t have to leave the office feeling rushed and stressed out over a bad decision.
I would roll with cost-​u-​less every time I have insurance needs and I recommend this company to anyone I care about and want to have them taken care of.
Thank you!

I went in few days ago after a long shift at work and picking up my son we headed in for an auto insurance quote. I was feeling tired and impatient just to get it over with, I walked in and Edward got up from his seat to greet me.
From beginning to end he made sure I understood my policy and personilized it based on my needs and budget. Ryan who is the manager also approached me and treated me with familiarity and I thank them both for their genuine courtesy and efficiency to ease through the process.

No complaints at all they matched us with a pretty nice insurance, plus every time we stop by with questions or so they are very nice, they even called me cause they found out that i can pay less on my insurance. They are so people friendly and they help you right away. I had recommended it to few people.

Wonderful place great atmosphere. free coffee.very nice people that will work with you… thanks guys sorry for the trouble

Buyer Beware if using this company. They claim to be very customer service oriented, and will indeed call you back on complaints, but that does not mean they do anything about the complaints. I was charged an exorbitant fee simply to change vehicles on my policy. In many years of insuring vehicles I have never had this occur. $ 100! I feel this is actually illegal, although they say it is not. I am, however, wriiting the CA State Insurance Commissioner to complain about this company and their agent Freeway Insurance in Daly City. They stated if I had only known how, I could have avoided the fee, (such as sending in a written change-​order, through the main insurance company Pacific Pioneer– who then stated that was not allowed). What a racket!

scam artist !!! liars!!! don’t ever go here!!! they’ll give you a low quote and rob you with a high down payment, and won’t mention a brokers fee. these guys are idiots and need to pay people who go there!!! they need to shut this place down!!! i filed a complaint to the better business bureau you should to if you got ripped off like me!!!

Never again. I guess it’s true that you really don’t want to trust a company that can’t even spell their own name properly. I just switched my insurance over to AAA because my current insurance (Stonewood) tacked on a bunch of fees to my renewal, I had no clue how horrible Cost-​U-​less really was until the amazing service I got from AAA. At cost-​u-​less you will wait forever, the waiting room is less than clean and not very comfortable either. Plus, I was getting ripped off. I got better coverage through a name brand company for less! Don’t be fooled! Shop around! The customer service was bad and my insurance company, Stonewood was rude too! Not to mention at cost-​u-​less they find the best possible deal to rope you in but then sign you up for 6 month renewals and every six months your premium goes up. Nope. I’m not getting sucked in anymore! When I first signed up with Cost-​u-​less I had a ticket on my record that would be falling off by the next renewal date, they said it would automatically reduce my premium… LIE! My premium was INCREASED by $ 4 a Month. Now that might not seem like a lot, but when you’re expecting your premium to go DOWN and instead end up paying and additional $ 48 a year… NO! I let it slide, and then they wanted to add on a towing fee and then my premium went up ANOTHER $ 6 a month!!! WTH!

I had a pretty decent experience here. Rosa P. was the sales manager that helped me out. She was very helpful and explained to me what type of issuance I was getting with my motorcycle. She was pleasant and found me a lower rate then what I was presented over the phone. I got all my paper work before leaving as well. The office itself was a decent size. They had 3 other sales reps to help others. Everyone in the office was professional and I was greeted upon entering.

I would give zero stars or negative stars if i could im out 120 bucks for a policy. the policy bill came in the mail and it was much higher than i was quoted these people did nothing to help me at all also they are so un organized they kept calling me for a week after they wrote a policy asking me when i was gonna come in do not go near these people they dont have a clue how to write a policy and they treat people lousy STAY AWAY IF YOUR SMART

WHAT a scam! I paid $ 320 for first installment of a $ 900/​yr policy. When I recd the policy and saw the LOWER coverage I cancelled it. The refunded amont received was a whole $ 6.17. The actual insurance company Anchor Ins only recd $ 90.77 for my first month and the broker gets to the KEEP the balance! DO NOT go here! You are better off shopping online and NOT paying a non refundable broker fee!