CVS Pharmacy

The only reason this place gates any stars is bc the managers are nice & very helpful. Also, there was a pharmacy technician (young man/​shaved head) who was more helpful than the Pharmacy manager (J. Carr). I had so much trouble here & went to Target down the road, all problems solved.

I agree that this is worst pharmacy and should be avoided. The people are rude and unhelpful. The last time I went I call the manager because the cashier was giving me attitude. This was right in front of the pharmacist and she ignored me when I asked her to help. When the manager came they all claimed ignorance, I told the manager in front of the workers that they may win this battle but the war would be lost (meaning that I would encourage other people not to come to this store.) I would not waste my time on long lines and rude service.

I worked as a stock clerk here for one year, and the job was great. The selection of Cadbury’s Chocolate Bars and beverages is great too. I highly recommend this CVS Pharmacy to everybody in San Mateo County looking for a pharmacy or just a basic drugstore which will be likely to carry anything you’d usually go to Target, Wal-​Mart, Sears, Home Depot, Ace Hardware, or OSH for.

This pharmacy was terrible and the line was really long for pickup. The cashier did not have any respect for the people who were waiting to pick up medicine. She decided to take her time and tell a friend/​customer who was in front of her a story about her son who is 32 and getting married to his soulmate after they recently reunited with. Such a beautiful story. She gets to take a vacation to Vegas as a result of the upcoming nuptials. It’s nice that she can visit with her friends while working but it should not be at the expense of other paying customers whose time is just as valuable as her friends.

CVS has ruined this store. I’ve filled my prescriptions here for over 30 years. I get great treatment from the pharmacy staff and frankly that’s the only reason I continue to come here because I hate the way CVS has reduced the value of their bargains (Buy $ 25 of toilet paper and get $ 1 off type of deals.)
Recently CVS decided to cut back on the pharmacy personnel and the outcome has negatively effected customers in way that tells me CVS doesn’t give a crap about us. Unless you’re extremely lucky, count on waiting in line for 20 – 25 minutes to pick up your prescription. The staff are miserable because they’re facing a long line of angry customers, through no fault of their own. My friend has been telling me to transfer my prescriptions to Target, and I think it’s about time to do that.

Sometimes I just pop into a CVS or a pharmacy or other grocery store after quite a bit of driving — not because I really want to buy anything, or have a shopping list — but to relieve myself and take a break a little. At a glance I am not quite sure why this CVS is getting two stars. It made my needs pretty well.
Browsed the magazine section, ended up getting some snacks (a big big of goldfish and BBQ chips). It was a hot day and the place was air-​conditioned, so I really appreciated that. There was a brief line but they went through it in a jiffy — good service. I think I even saved some money with the CVS rewards card (they had my phone number conveniently on file)
The general area is good, plenty of parking. There was a bit of foot traffic that day because of a kiddy fair, so maybe things happen here. Either way it was convenient, I got some food to sustain me home, and it was just a good CVS — B+

Ugh, unless you have no choice, don’t come here. The pharmacy is understaffed and completely awful. Part of this is because of corporate decisions that disempower staff individually and as a whole. But part of this is because some of the most unfriendly, rudest people work here. A deadly combination.
The lines are long at each and every hour of the day, in the store and at the pharmacy. Today, at 11am, there are nine people in line, five of whom are actively coughing without covering their mouths, and one of whom is unfortunately me. Phones ring off the hook and go unanswered or calls stay on hold for so long that people call back angrily. There is no good time to come here, and instead of hiring enough pharmacists to cover the mandatory California state law requiring pharmacists to take a break, you can have a multi-​hour or overnight wait for an urgent prescription to be filled.
Two stars instead of one because one extremely super nice person and one other nice person works at the pharmacy counter, and because at least at THIS Redwood City location, they didn’t try to kill me with the wrong prescription in my bag, unlike the Sequoia Station one.

They have a Chase Bank Machine along side an automated Lotto machine. Located in the back of the store by Photos.

I went in there last December to buy some plugs for my period. I also had to pee so I asked the manager who happened to run out from the back if I could use the restroom but he then yelled at me saying I would have to leave my basket outside… It was empty…
I was so irked by his crappy mannerism that when I walked in to the ladies room I was horrified at the restroom!
How dare he treat me so low when his restrooms are disgusting, I mean the 2^nd worst ever, it’s not my fault you are bald!

Longs

This place is ridiculous. The worst service ever!!! Avoid it at all costs, staff are incredibly rude and unhelpful.

I usually stop in here after going to Sally Beauty next door.
My main issue is the lack of cashiers they have at the front of the store. Boo! I found more employees horse playing and yelling in Spanish at each other in the aisles than I did at the front of the store. I heard a manager ask for assistance at the register and the employees that were sniggling and giggling in the aisle next to me scattered like cockroaches once you flick on a light switch.
I give this place 3-​stars because I usually find what I need and I like that using my CVS cards gets me discounts and coupons.

This place is located in the sketchy shopping plaza off Broadway. So some of the peeps that shop here, are hmmmm, just hold onto your purse. I was shocked to see how large this place was inside! Seriously you could run a mini marathon between the isles. I found some good deals with my CVS card. But to get those deals, as stated before by other Unilocalers, you have to wait in a long line. Just not enough cashiers, womp-​womp. I’ll shop here again, but no rush.

The lines are so very long when they only have 1 register open. When you go to ask someone about item they have no clue what you are trying to say, they point you to the wrong isle. some of their price checkers — coupon machines are out of order and won’t give you a coupon. I even found them having Chocolate milk on a shelf, knowing it is dairy and it goes into a fridge.

I guess this used to be Long’s. But now it’s called CVS because they took over «Long’s.» And usually I really live CVS. But this one gave me the heebie-​jeebies.
Inside, this cavernous store was strangely set up. The proportions were all wrong. The ceiling was too high for the shelves, and the rows were not long enough for the room. It felt as though a corporate schematic was superimposed on an existing space. But it was executed very poorly, without minor revisions, and with no attention to the fact that this was the biggest CVS store I had ever seen. It was big in an uncomfortable sort of way. The aisles were also just a little too far apart. It felt disjointed.
I started to have a minor panic attack while inside.
Also weird: the nail polish on display near the BIG GIANT SCARY window had all faded to similar shades of beige. It looked like a lost store. A store where time stood still but the world passed it by. There was a thick layer of dust on most of the merchandise that I perused. I imagined that when I left the store, 5 years would have passed unbeknownst to me.
As I was waiting in line for the checkout, the final, really strange thing happened. There was only one checkout. There is only one proper register, and one register at the photo developing desk. TWO registers for such a huge store? What? How can there be only one proper register? It was more frustrating since there were about 10 people in line.
The whole experience reminded me of an existentialist German play called Electronic City. That play itself gave me nightmares for several years. Now, it is alive inside a drugstore in Redwood City.

As a longs this place was a dump. Now that it’s CVS it’s a dump that sells more liquor
Although it’s close to my house I go to san Carlos instead

Joan located in the pharmacy (a pharm tech) is really good and organized. She calls the customer back, gives you updates, checks with other doctors, and calls for reminders. She has been in a pharmacy for a while so she is good at it. Here skill allows you to deal with insurance companies much easier.

I miss you, Longs. You might have been mediocre, but CVS is abysmal.

I would not even give this place a 1 star as a new CVS. They need to close this place down ASAP!!! The store never looks stocked, the employees look like they hate their job, and they probably do, but what does that have to do with us customers. We didn’t pick that job for you!
Close this store!!! Useless service, people and items in stock! CVS at Sequoia Station is not too far!

I am whoppin mad! If there were a way to give minus stars, I would.
This was supposed to be a 10 minute trip into the store to get a pair of readers and a couple of other items.
Got my things and went to the check out. There was only one checker open. At least 5 people were in front of me. The checker got on the overhead and asked for another checker to open. No one came.
After he rang up another customer, he got on the overhead again and asked for TWO checkers to come up front. By then, there were 7 people behind me. No one came.
Then I was the next person in line. The manager was photocopying at the customer service area. After she saw how many people were in line, she said she would take the next person. That would have been me, BUT loudly I told the elderly lady behind me to go next because the crowd was about to swarm over there.
Then two more checkers came up. Both said, I’ll take the next person in line, but the folks at the end of the line ran over. Roll forward, I’m still waiting in line because the woman in front of me is buying multiple money orders. Everyone who had been behind me checked out and left. I finally went over to a different checker.
When walking out of the store, I stopped the manger and told her how terrible my experience was. The only words out of her mouth were «I’m sorry». Well, I’m sorry too. Don’t tell me you are sorry, tell me what you are going to do to fix the problem! They just lost my business forever.
For any manager who trains staff or customer service rep out there who may be reading this, do not ask for the next person in line to come over to you. Ask, who is the next person in line, make eye contact with that person, and have them go with you. You cannot depend on the other folks in line to be courteous or honest. YOU have to take charge of the customer service situation.