Gordon Insurance

I had been with State Farm for over 20+ years, but for some reason my premium had doubled with no explanation. I looked to Gordon Insurance, to Tiffany Su in particular. Tiffany was very professional, always responded quickly to my emails and provided a quote that saved me a lot of money. Thank you Tiffany for your hard work, for making my day & for finding the best possible quote.
I highly recommend Gordon Insurance. Ask for Tiffany Su if you want the best service.

This review is specifically for Tiffany Su! Great agent! And helped me on my car insurance. I know I sound like a car insurance commercial but she really did save me money! Ask for her next time you decide to get car insurance or thinking of switching!

I had high hopes of good customer service having seen the positive reviews on Unilocal.David Gordon himself — very responsive. My initial email out got a response very quickly, we spoke on the phone. However, things failed miserably once he passed me to his staff.
I was looking for Building Insurance for the Condo i live in as well as personal Umbrella insurance so was referred to two different associates in his office (Dana and Roberto — if you are referred to them — don’t expect the best service or a call back until you’ve followed up with them a few times)
I emailed on January 6^th, today is January 13^th and I did not get any assistance or even the courtesy of an email or a phone call from his staff to discuss what I was looking for. I had to email them to ask if anyone would actually be contacting me — they finally hopped on the bandwagon and realized that actually talking to the potential customer might be a good idea.
The fact that I as a potential new customer am not on their ‘calendar’ to be ‘scheduled’ to call for over 7 days after the initial email from their boss to them to work with me — shows some serious customer service training is required.
As the saying goes — you snooze you lose. Gordon Insurance lost my business searching for Umbrella insurance as the other two companies i reached out to responded back to me within 24 hours of me contacting them — that is what customer service is. Not the whole ‘let me put you on my schedule at the end of never, and maybe we’ll get back to you’ customer service.
Since I wrote and offered my feedback on the customer service, their associate now seems to be fully available to work with me. Again — more than 7 days and now it’s become urgent!
If you are looking for a swift response from David’s staff — don’t have too high expectations — you will need to call them out on it before they get the point of responsiveness.

We have been working with Dave and his team for years and are extremely happy to have such a remarkable team to help us through the myriad of issues and questions that arise for several investment properties throughout the Bay Area. They never fail to go above and beyond with all our insurance needs. Whether we are starting a new policy or reporting a claim to an existing policy, the entire team is professional, quick to respond and always treat us like we are their only clients! Couldn’t imagine going anywhere else for our insurance needs.

I highly recommend Gordon Insurance for their integrity and honesty for their clients well being. Knowing Gordon Insurance for 3 years I find them easy to work with and very professional.

I started with Dave Gordan in 1985, and have never looked back. He and his staff
have been on the ball, always getting back to me in a day. I have my retail store in San Francisco and an apartment house with him. Every month I get a flyer in the mail, telling me about the great service and low price offered by others, and when I have followed up, the price was always higher and the answers slow to get. When I wanted to raise the coverage for «code upgrade» on the apartment house, to $ 250K he switched me to another carrier that included $ 500K in coverage at a cost of $ 120. a year more. That is looking out for the Client. His outfit is the best.

For over 20 years Dave Gordon and Associates have taken care of all my insurance needs. This includes insurance coverage on multiple types of commercial and residential properties some of which had complex insurance requirements. They have NEVER failed me. The staff is fantastic, assuming the role of liaison between banks, investors, and me to always provide required documents and the proper policy types at the best price without delay or hesitation. I can always count on Dave Gordon and Associates to resolve any issues and/​or return my call or email within less than 24 hours!
Dave Gordon and Associates is a testimonial to the professional, courteous, efficient, and knowledgeable service that should always be provided to clients
.
I have no reservations referring Dave Gordon as your «go to» Broker for all your insurance needs.

Very disappointed with service pricing and followup feel cheated when we canceled left a bad taste in my mouth after months of poor service and runarounds the final insult a 40% charge for 2 months insurance UPON CANCELATION! I have 20 single family homes and he couldn’t service the account rotated thru so many underlings who didn’t seem to care go some where else !

I hate writing bad reviews, and I rarely leave insurance providers, but sadly Gordon pushed me to the limit, dropping the ball many times. Our agent left, then the replacement agent left.
Insurance is a serious business– I recommend going elsewhere (and I’ve had brokers I adore).
If they rack up 5-​star reviews later, then please consider them reformed.

I hardly ever write reviews but this is so serious that I’m taking time out to let everyone know. This company has dropped the ball three times! And probably proves I’m stupid and I shouldn’t have given them so many chances.
1) The insurance renewal to my place was not sent to me, the insurance expired and I only found out when the bank had to insure the property for me. Any good agent checks in with you by phone or email if your insurance is going to expire and you didn’t renew it.
2) The insurance I was assign to later was only good for one month since their underwriter didn’t like the «peeling paint on the building»
3) When trying to find another underwriter, Gordon Insurance quoted me one price and at the last minute (the last day of the month) their underwriter raised the price by $ 1000 leaving me absolutely no time to shop around so I had to take it or risk not having coverage. They were not willing to cover the difference or even part of this cost.
I tried to give them an opportunity to make this right but they were unwilling/​unable to do so. DO NOT USE THEM!!!

I first met Dave Gordon about 20 years ago (!) when I had a retail printing shop near his insurance services office. He needed printing for his business and I needed insurance for my business, my home and my cars. I have been doing business with Dave and his company ever since, and I have never had any reason to even consider switching my insurance business to anyone else. Dave and his staff are knowledgeable about their business (and they do a great job of staying informed about their industry, which is constantly changing) and they are always super responsive to any of my inquiries and needs. Dave’s company is one that I can always count on. Try them and I don’t think you will be disappointed. Gordon Insurance delivers!