Grooming With TLC

How much does Fran charge?
…

Just had my ⁶¹⁄₂ month old labradoodle Stella groomed by Fran of Grooming with TLC. She looks adorable! This was her first time at the groomers. Fran was FANTASTIC with her. She made it a positive experience for my exuberant and slightly anxious pup. Fran even called me and suggested that I come back and sit with Stella as she finished brushing and trimming her so that she wouldn’t be quite so anxious. I really appreciated her care for the well-​being of my puppy. I highly, highly recommend this pet grooming salon!

I have used a few groomers in the area and Fran is the only one who I would trust with my dogs. The reviews of people who are unhappy with the way they are treated are likely overly sensitive and care more about their own feelings than their dogs.
Fran always provides updates about any potential health issues with my dogs. She does a great job of grooming them with pricing that does vary based on frequency of visits, and current state of the dog. For example during coat blowing season it costs a bit more. The dogs are excited to go there, are treated well, and leave looking great and in a good mood.
My dogs, great pyrenees mixes are large and Fran handles many large dogs. She is a pro, but if you want someone who’s going to be warm and fuzzy all the time she probably isn’t the right groomer for you, which is fine, it just makes it easier for me to get an appointment when I need one.
Fran likes your dog more than she likes you, if you want to feel pampered send yourself to a day spa.

I drive from the East Bay to go to Fran. She is so gentle and caring with the dogs,. My dog was very afraid of being groomed. I took him to another grooming shop near my house when he was young and I think he had a bad experience. He was even afraid when I bathed him, it took 2 of us to groom him. I knew Fran had the same breed and had heard that she was really good with the dogs. Fran has worked wonders with him. He is a different dog, thanks to Fran. I show him, so I need him to look his best and he always does when Fran grooms him. Some previous reviews have criticized her «bedside manner» but if you want your dog to be groomed with TCL, this is your place. I just wished I didn’t live on the other side of the Bay.

I have been here 3 times, and I don’t think I will ever go back. It is so close to my house and so convenient. But the bad customer service isn’t worth it anymore. I always feel talked down to. The lady is just rude to both my husband and I. The grooming was fine.

We have been going to Fran every 2 weeks since 2004 for our Berners. You will not find a groomer who cares more for the well being of your dog. It takes a while to establish a rapport, but when you do she’s great. If you are looking for someone to make you feel good about yourself, probably not the groomer for you. However, if you want your dog to look great, this is totally the place to go! Just leave your ego at the door. ;)

Really bad customer service… I walked in with my 4 month old maltipoo and the owner just looks at him and says «what have you done to him». I didn’t think she was talking to me ’cause my dog looks perfectly fine — she says his hair is so bad that they can only shave him — I was very confused — so then I grab one of her combs from her table and start brushing him and he was very easily brushed. She was just too lazy to brush him and give him a trim, instead she wanted to shave my little guy. I don’t understand how a grooming place can be so up tight, rude and not friendly what so ever.
Anyways, we then take my little poodle to Petsmart and they brushed him and trimmed him and he looks great, no complaint.
Customers be aware — don’t take your pets there!

The dogs are treated really, really well here. Not so much the human customers (who pay the bills). I think the owner really cares about the dogs and does an amazing job with the grooming. Our dog was the fluffiest ever coming out of there. But on the other hand, he was totally scared (no idea why or what happened), and we were told we’d have to bring him to grooming more often so he’d get used to it and that he would get better socialized that way. Hmm… not so sure about that — I think our dog just hates the noises that are part of every grooming place, but he almost slipped out of his collar and tried to run out into the street, that’s how scared he was.
I didn’t particularly care for the unasked advice and reprimands one gets there as a dog owner. Advice is one thing, criticism another …
If there was a bit more of a customer-​friendly attitude at this place, we might try it again, but luckily we got a lot of choices here in the Bay Area.

Wow! The best grooming my collie has ever received. Fran thoroughly combed him out (unlike any other groomer I’ve ever gone to). He was in bad shape (lots of mats), largely due to other groomers bathing and brushing, but not doing a thorough job of combing out his undercoat. He looks fabulous. Communication was good and scheduling was easy. Will definitely go back (actually have already scheduled for next month). Very reasonably priced, too.

I took my two goldens to Grooming with TLC for the first time on Saturday based on a recommendation. I was able to get an appointment in just a few days, and I really appreciate that they were able to squeeze me in (a big dog show is coming up and they are going to be very busy next week.) They did a great job – not only were my dogs bathed, they were combed out really well. And I was very happy to see that the groomers worked on their matted areas rather than just shaving them. Also (I’m embarrassed to say) they had fleas. Fran called to let me know and offered to treat them with Advantage, which was great to just have it dealt with. And just as important as the quality of their work, I believe my dogs were well cared for while they were there. I liked the interaction I saw between my dogs and the staff. Prices are comparable to other groomers in the area.

I, too, was disappointed with the owner’s indifference to customers – but I guess if you’re wildly successful, who cares about new business? I was scheduled for grooming recently (1^st time with TLC). After waiting 2 weeks for my appointment, the night before the date the owner called and said she was ill and had to cancel and reschedule and would call back.
I appreciated that she called and completely understand if an illness prevented my appointment. Not wanting to push tthings, I waited another 2 weeks to hear back, but never a word… so business must be very good at TLC and new customers must not be welcome.
PS: I went somewhere else (see my reviews) where the excellent groomer seemed to actually appreciate our business.

I’ve been to a number of groomers with my 2 pups, and I had a great experience here. My dogs were in rough shape (my fault) but they came out looking great. The atmosphere was calm (classical music playing) and when I came to check out, Fran gave me a run down on several health issues that I found really useful. We will be returning again and again!

Fran may be a little flat on the jokes but she obviously cares a lot of about the dogs and does a great job with them. We’ve been taking our Berner in there since he was about 4 months old and she has been great, realizing he would be anxious and lecturing me a bit when I didn’t pick him up promptly, not because it was an imposition on her but because she didn’t want our dog to be stressed staying there. She cares about the dogs and that is what matters most.

I have been taking my rescue dog to Fran for several years now. Getting a smile out of her is near impossible, but I have just gotten used to that. I don’t think her prices are outrageous, and my dog seems to like her. I definitely think she is more of a dog lover than a people person. She is very gentle with the dogs and does a great job.

I was brought to TLC by a friend just to get my dogs nails trimmed AND to experience Fran. She is exactly how she’s been described. Kind of flat. I managed to bring her out of her shell when she pointed out that my American Eskimo was all matted up on his underside. I told her, «I have been afraid to bump into his penis since I can’t seem to locate it under all of his fur.» She laughed. For a brief moment anyway. I did make an appointment for a full grooming AFTER she told me that she doesn’t muzzle dogs and especially not fearful dogs which my rescue Eskie is. Her schedule is booked weeks and weeks in advance so that sealed the deal and I decided to schedule. I’ll review again after that. Fran is very knowledeable about dogs and maybe she is just one of those folks that prefers dogs over people?

It’s always a traumatic experience for our little guy to go to the groomers. Our dog is a rescue dog from the san mateo spca, so his socialization skills with groomers is very hit-​n-​miss. We took him to jennifer’s fancy feet, but Jennifer said that he was so aggressive that he might either have to be sedated, muzzled or both. So… off to Grooming with TLC.
Fran is very quiet and and neither temperamental nor sentimental. I’m very much like my dog — I always seek the satisfaction of approval from experts. Am I brushing him often enough? Do I walk him enough? is there anything I can do as a Dog owner that gets a hint of applause from Fran? Alas, neither my wife or I have sensed much of that until…
after taking our bichon-​mix to Fran for the 4^th or 5^th time, dare I say she made a funny. I don’t even remember what it was. It was the lightest of lighthearted comments, enough to illicit a mutual smirk… Yet it was significant in the way astronomers have found traces of ice on Mars… a breakthrough of small proportions…
So, I think Fran is warming up to us, albeit slowly.
As far as the dog’s grooming goes, we are quite satisfied with it, and our little guy gets beautified.
As far as value goes… well, just because I get cheep haircuts doesn’t mean my dog gets cheap haircuts. Because this is America, you know.

I pass by this place practically every day when I am getting lunch. I always think to myself that Groove and Greyley sure do need a good professional grooming. I finally went in today to check out the scenario, ask about prices, talk about my dogs, etc. The lady in there acted as if she really did not need any more customers in her life. Very flat, and not very nice– I want to say her name was Fran, but I am not sure. Anyway– my first impression was pretty bad, and I have not even taken my dogs in there yet. I want a groomer that is happy to get new business, and someone that will be nice to my dogs. I figure if she cannot be nice to potential new customers, then the dogs will probably not like it either. It is too bad– I was looking for a good groomer close to my work…