Kaiser Medical Center Cypress Pharmacy

Recieved a phone call saying my meds were ready. Came to the pharmacy and guess what… they weren’t ready. Terrible!
Only positive thing was no wait on a friday night.

Kaiser’s online system said my baby’s meds were ready. Went to pick them up and the staff looked for them for 20 minutes only to come back and tell me they didn’t have them. Then they told me there was no one there who could compound them and to check back in 48 hours. Not happy that they expect a sick baby to suffer for two extra days because they can’t get their act together.

Came to pick up meds for my daughter. Made me wait 20 minutes to tell me (after I made to the counter) they don’t have in stock and there is absolutely nothing they can do. Entire staff is clueless on how to resolve this except asking me to come back in 2 days.
How pathetic.
Why call me to come in to pick it up and still not be able to do anything when the Bay Area is full of Kaiser locations. Going to CVS to pick up the meds with extra $$$.

On the positive side– the employees here are amazing and always working hard under stressful situations.
But the pharmacy needs twice the square footage and twice the number of people working to service their customers in a responsible way.
This pharmacy often misplaces orders or parts of orders, not good when mistakes can lead to loss of life. Wait times are long — quoted as 15 mins but end up being 30 – 60 minutes, in my experience.

I had a pleasant visit today. My doctor called in a prescription for me three days ago, and I finally made time to pick it up.
I wanted to throw my stuff on the ground and scream when I entered and saw an incredibly long line. Fortunately, the employees moved quickly. There was one patient who was an absolute GEM to help; she was loud, abrasive, annoying, and a pain. However, the Kaiser employees were empathetic, patient, kind, and helpful. I could probably learn a thing or two from them!
Have your ID and Kaiser card ready. STAY off your cell phone; yeah, you think you’re whispering, but we can all hear you. Turn it off!
Thanks for the swell and easy transition, Kaiser!

LOL I’m writing a review about my hospital pharmacy. But as I’m getting older I find myself frequenting this place more and more. I now have 2 prescriptions. Exercise induced inhaler and flonase. These items are making my life 100% much better. Waiting in line isn’t that bad. The staff seem to work as fast as they can. Much appreciated. Once you are done they send you to the counter where they go over the drug with you if it’s your first time. I enjoy this part most about the pharmacy. Don’t ask me why, but I kind of laugh as they tell me how to do it. There’s nothing sexy about taking prescriptions. Haha.
If you are able to get your prescription refilled, you call it in and wait in line. Oh and you can pick up some of their brand items for much cheaper than a local seller such as say Target. Get your drugs cheap if you can.

best pharmacy ever.

Is it weird to have such fondess for your insurance company’s pharmacy? I didn’t know it was possible until I experienced such great service at Cypress Pharmacy every time! As a new Kaiser subscriber, one of the best benefits has been getting my prescriptions filled here, rather than CVS or Walgreens. They have so many people working, all of them so friendly, helpful and efficient, that no matter how long the line, the wait is always amazingly short. I really feel like the pharmacists care and give you personal attention, even when it is very busy! Twice they have dealt with annoying unexpected issues (having to do with my doctors etc) in no time, always making sure that I am taken care of and don’t have to wait any longer than necessary. The staff is super helpful and competent at solving issues quickly… so refreshing, when dealing with any insurance-​related thing is usually such a headache!

Fast friendly and cheap. What a surprise for Kaiser. I came here because my knee doctor was nearby and I had to fill a prescription. The lady could tell I was in pain (I had knee surgery 20 before) and was able to hurry my prescription so I didn’t have to wait around. I was pleasantly surprised by my experience here after having had many many many bad experiences with other Kaisers. Thanks for helping make my day better Kaiser.

I usually have my prescriptions processed here because its the closest to my physicians. The place is always busy. If it’s a new prescription, don’t even bother waiting for you name to appear on the screen, just go up. By the time you see your name, you would have already been in front of the line. If you are refilling, mail order is the way to go, and thank god for that. The staff is always very nice and helpful. When I didn’t see an OTC, the staff came out and showed me. I was confused between the two brands, so she physically took the two and went directly to the pharmacist to ask and came right back. I’ve had the staff do this for me in several other sporadic occasions. Very very pleased with the customer service.
The only negative are the hours. They close early on Saturdays and closed on Sundays. If you are BCP, then better get them early or else you will late.

Pretty good overall. Some small glitches at times (they will have only a few days medication supply in store and promise to call when the rest gets there but then forget to do it).

Thank goodness for mail order drugs!
The best thing is that I save gas driving to the pharmacy, then the headache from parking and exhaustion of waiting in line.
This pharmacy is not so bad but I must admit, it I really need to pick up. I go on the weekend or in the evenings to be the rush of drug users.

I have a love/​hate relationship with this pharmacy (and the RWC Kaiser in general).
I do not like having to park in Timbuktu to pick up some meds. I do not like their weird silent board protocol (signs plastered everywhere to NOT GET IN LINE IF YOUR NAME ISN’T ON THE BOARD!!! with a machine to the side where you can swipe your card to supposedly speed it up)… but I do like the fact that if you break the silent protocol and get in line anyhow, they will quickly hook you up and get you out the door. I just know for a fact *ahem* that if you follow the many signs and plastered instructions, you can easily sit in that waiting area for an hour before a measly bottle of antibiotics is ready.

I have to admit I do feel famous for a split second when my name lights up on the board…
On Monday morning i called in a prescription… the Lady on the phone said just go on in go stand in line and they will just give me my prescription… really?
Im a little skeptical but ok… im also a little bummed because My name wont light up on the board but i can get over that… I had a dinner date in Palo Alto to get to so i was in a rush anyway.
I stand in line and go up to pay and she said okay have a seat and wait for your name to light up…
huh? I already prepared myself for no waiting, no name in lights and i was already 10 minutes late… they put a rush on it and it was laterally ready in 1 minute and 37 seconds
they are fast and nice and great here!!!