Paw Prints

Sadly, John Garibaldi has sold Paw Prints. The new owner doesn’t seem very interested in retaining customers.
I stopped by to have car decals removed and was so surprised to see a new owner. He didn’t want to take my job but reluctantly did it. A week later, when I had purchased a new car, I called and emailed but didn’t receive a response to either. So, I stopped by only to learn that the graphic artist was leaving and there is no replacement yet. I asked for a quote and the new owner told me he couldn’t take on any jobs until he had a new artist (even though he should have my art on file, even if he couldn’t find it).
Three negative interactions were enough for me. I found a new, local printer, and had my job completed quickly.
Although once a fan, I just can’t recommend Paw Prints anymore.

I originally wrote a great review because we were pleased with all of our orders. Now I am forced to revise my review because of a recent incident. We re-​ordered signs as we have done in the past and were given, a week late, a completely different order. In response, we were called rude and disorganized, blaming the mis-​communication on my part with an employee who no longer works there. I can understand a mis-​communication, what I can’t understand is a company that changes a design and then blames the customer for not knowing the re-​order would be changed because of a shift in policy regarding custom orders. I am really disappointed.

This company has the worst customer service I have ever encountered! After receiving a verbal promise to deliver a 10×10 tent, Mark, John or whatever the real name is promised the delivery of the tent in time for an event on 9÷9÷12. But a week prior they called to say that the initial color I wanted was not available and there were no other colors available but a gray so I had agreed since I no longer had the time to shop around. The day before the event (Friday) I was able to pick up the item but it was unfinished! Plus the one of the legs to the tent was damaged. They stated for me to bring it back after my event, which I did the following Monday and left it with them for nearly a month. I called to confirm the tent was going to be completed and they promised it would be ready on Oct. 5. but when I arrived at 3:00 pm, whatever his name gave me some stupid excuse they were shorthanded and that it would take more than 1 hour to apply the missing company name on the tent. It was outrageously unacceptable since there was another event that it was needed the following day. Plus, he could not guarantee the leg was going to be replaced or repaired. It has come down to the point where I will be filing a small claims suit in court to force these liars to fix my problem or get a full refund for my purchase. I must warn any potential customer to do any business with this unprofessional company that does not stand by anything they say or products they sell. DO NOT USE!!!

Don’t know where to begin. I am a coach at a local high school and Paw Prints was used by our athletic department for t-​shirts and hats. So I used them to order our warmups and sweatshirts for my varsity and JV teams. Initially they were very helpful. But once I began to place my orders, things really changed. Getting them to send me quotes was very difficult. And getting the artwork sent over so I could get it approved was next to impossible. I had to actually go down there twice to get them to do it. Every time I talked to them about it they kept saying they would send it and then I would get nothing. And their attitude over the phone was very arrogant. When I finally got what I needed and sent my items over there for my first order they were late getting it back to me. Not only that but the numbers were supposed to be on the sleeves and they put them on the back. And they mistakenly put lettering on a shirt and pulled it off leaving the glue all over it. Only offered to not charge the 6 bucks for the screen printing. What about the $ 25 for the shirt that was ruined? Or the fact I’m still in need of the shirt? The sweatshirts and coaches shirts needed embroidery and were almost 2 weeks late from when they promised them for me. Artwork took forever again. Had to go down there again to get it done. Kept telling me when they would be ready for pickup and telling me they would call. Never got a call. They would say they would be ready on Monday, then Wednesday, then Friday. And always give me excuses and attitude. Would say stuff like «well, I’ve got a bunch of orders besides yours», like I care. If you say Monday, then have it on Monday. If you can’t, call me. It’s called customer service and ACCOUNTABILITY. When the order was finally ready they didn’t do the 4 coaches garments. Guy told me there were 4 extra shirts in the box. I told him they were for the coaches. He claimed they weren’t on the order so I had to show him his quote and my P/​O so he could se he was wrong. And even if they weren’t on the order, wouldn’t you call an ask me about them when you saw them? Now I’m having the same problem for the JV order. They said it would be ready at 4:30 yesterday so my JV coach went over at 5 and only half the order was done. It’s already over a week late! And she told me they were very rude to her. Obviously they lost the business from our entire athletic department. My athletic director is absolutely fed up. I’ve never posted anything on Unilocal before, but felt compelled. I’m hoping the local community does not support this business and hope that they learn to have a little respect for the people that choose to spend their money with them. They are not the only game in town.

I hate to waste a single star on rating, but Unilocal does not allow zero stars, so oh well. This is the only negative review I have ever left to this date on Unilocal.
Avoid these guys like a plague if you are a small business owner. They have no respect for you, no accountability nor a sense of responsibility for their work. Shoddy craftsmanship, bad customer service, unnecessary and long delays. Since there are plenty of good reviews here that contradict that, I can only conclude that they are selective about whom they choose to serve well and whom they choose not to.
There are plenty other local options who do GREAT work, and understand what it means to run a business with respect, integrity and strong work ethics, building relations with customers and the community. These guys do not.

1 star for me. I used them a while ago, but never got around to Unilocaling them.
I made business cards, embroidery work, and a large vinyl outdoor sign through them. The business cards were good, the rest of the work was very bad.
Embroidery work for 2 jackets came back 4 weeks later than it was supposed to be. We ultimately used a different company, due to the terrible customer service from these guys.
The sign looked fine, but 6 months after being installed, IT FELL OFF THE BUILDING. A gust of wind took it clean off. Fortunately, it didn’t hit anything. It could of seriously injured someone, or done thousands of dollars of damage to a car. Awful installation.
Here the real kicker. The digitization fee for the embroidery work was around $ 300 or so. For absolutely no reason. I don’t know whether that was their regular pricing, or they saw me, and figured «heres a sucker they can take.» I didn’t know better at the time, so I went along with it. Stupid me. Oh well. I’ve now given thousands of dollars of business to a competing business and been VERY happy with my service from there.
AVOID.

I wouldn’t use this place ever again!!! Ordered a soccer banner vie e-​mail and specifically stated in that e-​mail that the banner needed to be used with PVC poles. Got the banner and no areas to fit the poles. They told me I didn’t tell them I needed it for PVC poles yet it was in my original e-​mail I was charged an additional amount to accommodate poles. They made another one, this time the poles didn’t fit due to a fitting in the middle of the top and bottom. When I called and told them it didn’t fit and how our banner was done the two prior years through Kickers, they said that it was wrong the way the other manufacturer made it. Also, at Kickers for the same price I got the poles and bag. Kickers is no longer in business otherwise I would have used them. In addition, please explain to me how you are supposed to carry around two 5 foot plus PVC poles to every game? Why have a carrying case because 5 foot plus poles won’t fit in them? On top of it they were rude and unprofessional each time I spoke to them. Not impressed and will never use them again!

Paw Prints is incredible. The quality of thir work is very top tier. I have used many other services and Paw Prints has made me a repeat customer.
— Jm

Unbelivably bad service and an extraordinary cost. I had to call three times to check on my order — they were never pleasant and continued to make promises that they did not meet. I FINALLY got a proof and still no quote and my item was late and cost a fortune. STAY AWAY. They are awful.

These guys are really good. They have done numerous things for my business. Screen printed shirts, embroidered shirts, signage and the signs on my trucks. The owner Mr. Garibaldi is a genuinely nice guy who takes the time to make sure things are done right. Tell them the JunkGeneral sent ya! LoL