Pet Food Express

I have frequented this store for over 35 years and up until recently experienced
friendly and helpful service. When buying 15 lb bags of cat food, I need help
loading a cart and loading my car due to recurring sciatica.
For some reason the last few times I have been in to buy my usual 4 15 lb bags,
I am met with dubious and somewhat hostile response to my polite request. Has
there been a management change here? The employee turnover also seems to be
very high — never the same staff people there.

Brought my furry babies here to get them micro-​chipped. Fast and friendly service! The veterinarian is super nice and didn’t make me feel like it was a rush job. Made sure I understood how to register my furry babe before leaving too. Definitely recommend going for vaccinations, micro-​chipping, flea, and heart worm preventative medications.
The store itself has many natural pet foods and pet accessories normally not found in other pet stores. If you buy canned food, the 4^th can is free!

Love this place. Prices are the best for dog food. Will be back soon.

I am a huge fan of Pet Food Express but this store is hands down the BEST location I have been to. I have been shopping here for my Shepherd for 8 years. Everyone is extremely nice. I have made friendships with the workers even outside of business. Seriously, they are the sweetest workers ever. I am ALWAYS greeted from the second I walk into the door, always helped in the store and always offered help out. They treat you as royal as they treat your pets!
They offer a full range of pet food and supplies, especially organic and raw food for us raw feeders. My dog has done training here, baths, gotten vacs/​shots and everything he needs to feel like the KING that he is. I especially love their selection of QUALITY dog beds. I’ve switched over to quality orthopedic ones as my dog ages. They are worth their price. Hit them up when they have sales if you’re looking to save.
Hardcore love and respect for this location!

A great big thanks to sales associate Emily! Was in 2x on June 16, 2015. The first time was to pick up a harness and dog food for my grand dog Deja. The 2^nd time on this day was to give Deja a well deserved bath (see photo & review added by Claudia A). This was after a 4 hour ride to RWC from Chico. Sales associate Emily was so awesome! She showed my self & sister how to use the bathing area and help to get Deja into the tub with yummy treats. Because Deja has some hot spots on her, Emily suggested that I try Vetericyn wound & skin care. Also love that you can get name tags engraved on the spot! Thanks to the young man that did this for Deja. I will be returning. Thanks again Emily!

The staff at this location are soo nice, helpful, and friendly. Every time I come in I have a great experience thanks to the customer service. Thank you!

The staff is so friendly and outgoing. I appreciate the doggy-​wash area too – the timer allows me plenty of time to wash, rinse, and blow dry TWO dogs for only fifteen dollars!

Thanks to all the workers at Pet Food Express off Woodside Road. Every time we go in we have a good laugh with the staff cause they are all really cool, helpful and knowledgeable!
I finally got a pet pig, we named her Lulu Daisy and Lauren was super awesome and fit a harness for Lulu.
We often go there to wash our large Chocolate lab and sometime use the VIP vet service they offer on Sunday AMs.
Totally recommend this to anyone that owns an animal.

I love this store, mainly because the people are SO friendly and professional. And of course it stocks everything ud ever want for ur pet.

Phenomenal customer service at this location. The store is always helpful, knowledgable and friendly. Yesterday Luca (hopefully he is a manager) was particularly helpful to me with my zillion questions so I was compelled to write my first ever Unilocal review.
The owners really deserve credit for their very high standards.

I find that it’s a lot easier (and cheaper) to buy everything from dog food to baggies online, but my Yorkie is so small I can’t buy harnesses for him online, because they usually end up too big.
The store gets 3* because the selection isn’t very big and there aren’t really any cute harnesses that I wanted to buy, YET the service was exceptional.

Their dog wash stations are awesome! I have 2 huskies and this is the only place I bathe them! I also use their buy 3 get the 4^th free on toys, treats and bones. Can’t go wrong! Also the staff has always been super nice, helpful and knowledgeable.

I’m always surprised by how knowledgeable the staff here is. I just had a conversation about canine stomach chemistry with a guy who couldn’t be more than 22 years old. A couple months ago, I had a similarly surprising conversation with a young woman about dog fur clippers. They also often have 4 for 3 specials and similar deals. Great experience every time I go.

So my lifelong dream of owning a pug has come true… YAY! But, he is my first dog and I had not a single clue where to begin. Pee pads? puppy food? harnesses? WHAT?
I came in here because it’s the closest pet store to my house and I walked up to the first person with a name tag (oops I forgot his name, but AWESOME help) and walked the entire store with me and explained everything and what I need with a 9 week old puppy. I’ve been told that their prices are steep compared to others but they do offer coupons and deals like buy 3 get the 4^th free. I will absolutely be back here soon to pick up more supplies!
The gentleman who helped me was also very knowledgable. Sometimes you go to a specialty store and the employees are obviously pulling their answers out of thin air, well, that doesn’t happen here. He genuinely knew lots about dogs and puppies, some info specifically for pugs, and was incredibly helpful. It’s great knowing that I have such a great store down the street!

I have to say that I come to the store often to get my dog shots. Today I came in to find out about my dog’s tags. I got in line and when Gaya pulled me aside I told her what I came in for. She has outstanding customer service. I my self work as a customer service supervisor and if she worked for the company I work she would be recognized for her amazing work. Because of her I will definitely keep coming back to this store. Again Gaya you were amazing and thanks for the treat you gave my puppy. :-)

I go to Pet Food Express to buy Taste of the Wild dog food for my beagle. I love how clean everything is in the store and the employees are friendly and tell me about some of the good deals.

Update… Needed a dietary change for my oldest. Met Tom who shared unbiased product knowledge of something new to me. a grain free diet. He led me to an overwhelming selection with the intent to make my own choice that worked out well. Tom listened to and had answers. GOODWILL, KNOWLEDGE, and COMPASSION.
I thought this was something long lost. It makes me feel good to know it is not.

I cant begin to say enough good things about this place. The other day I came in just before they were closing (I had mistaken the hours) to let them know about my dog having a skin problem and it possibly related to some dog food I purchased from there.
They helped me pick out new dog food, gave me a free dog wash (when the poor gentleman had already cleaned the dog area). This is one of many positive experiences I have had over the years in this place. The staff is knowledgable, kind, and extremely passionate about what they do. Def the place to bring your dog to where the staff are just as concerned as yourself in maintaining the health of your puppy:)

Just want to say thanks to Mike and the two other guys who helped me yesterday when I went in to get some Probiotics for my cat who seems to have bladder issues right now. Because I know that Probiotics work wonders in people with similar issues (and many, many other things), I figured it could work on my cat (which by the way, it has already). I was looking for this:
For anyone who has never heard of using Probiotics for cats or dogs, please look it up! You wouldn’t believe how many issues it can help. I couldn’t believe all the positive reviews there were online.
I also spoke with Mike about how I needed to switch brands of cat food. I made the mistake of buying Costco’s super cheap «Nutra Nuggets» (Nutra Nuggets my butt… my cats seem to be developing all kinds of health issues from eating this junk).
Mike was very knowledgeable about all the different kinds of cat food, which types are the most nutritious, and even which types at COSTCO are actually decent. Now that is an honest guy. He wasn’t bashing the Costco food at all, but was just telling the truth.
He mentioned he is also a cat owner, and one of his cats was even up on the wall — one of those big, thick posters you can get if you just make a $ 250 contribution to an animal charity. I’d never heard of it before, but apparently there are flyers you can get a the store, telling you more about it, and my husband said there are commercials for it on KFOG. You can see the posters here:
I do cat rescue and am on a very limited budget, so I really appreciate Mike taking the time to give me advice and save costs. I had actually already ordered a large jar of the probiotics online, but since I needed just enough for two days until it arrived in the mail, I didn’t want to spend too much. The bottle I ended up getting was just the right amount, at the right price.
I love this store. Thanks again to Mike and the rest of the staff for a great shopping experience, as always!
— — — — —
UPDATE, my cat is ZIPPING around the house how that he’s had the probiotics. I kid you now, he’s racing up and down the hallways and even better than his «normal» self. I am telling you, the stuff is awesome! If your cat is having any kind of health issues, please give it a try!!!

I’ve had 4 pets in my life and I always seem to end up at Pet Food Express for pet needs. Whether it is a small goldfish, hamster or a cat, I can find practically everything here.
The shop is very well organized and clean. I’ve never seen any items on the floor and as much foot traffic they have here –by pets and their owners– the floors always look shiny.
The service is excellent. Everyone always seems to be walking around smiling and if you cross their path –or vice versa– they always ask, «hows everything?»
Overall, I like it here and prefer to go to a Pet Food Express than any other type of pet stores.
Thank you for the awesome customer service =)