Toyota 101

After selling my Previa with 298,000 miles back in 2015. The family misses the jellybean. The hunt started on a friday night online and come saturday, I bought a ’16 sienna xle premium van from them. It was a simple and fun process dealing with Rob Barcenas and Carl Leung.
They were very friendly and giving you space to digest everything. This is the only dealer I emailed and they delivered. My experience dealing with sales to finance have been topnotch!
Thanks again to the Rob and Carl! Will definitely recommend this toyota dealer to friends and family…

DMV was nice enough to require that I get an E0E (software upgrade) for my Prius in order for me to complete my registration. So, I called Toyota 101 for an appointment for a Saturday at 9am. I get here and yikes there’s a HUGE line carrying over into the street. The service representatives cleared the line in 20 minutes and let me know it would take about 2 hours (if I stay there) to get everything done. I decided to hang out in the lounge, which was ok, they could use an ac in there, but they were nice enough to have jar of cookies for all the customers, plus had ESPN on and a decent amount of magazines, so time flew by really quick. For those that don’t want to wait, they have a shuttle service, but keep in mind your service appointment will take MUCH longer. Overall, I thought these guys didn’t an excellent job and the customer service was superb. I’ll definitely be back to get my car serviced here.
Note: If you end up in a similar situation and DMV requires the certification completion, make sure to ask for the document, otherwise they won’t give it to you.

I purchased a new prius recently and this dealer had the best price and service, hands down. I exchanged a few emails with Rob Barcenas who clearly explained the difference between the models and provided a price immediately. I will be recommending Toyota 101 to everyone I know!
The dealer was about a 30 minute drive so I actually went to a local one first and asked if they could match the price. The local dealer had an original price $ 5k over Rob’s and the lowest they could go was still $ 1k over. I decided to drive the 30 min to save $ 1k.
Also, I was an idiot and forgot the check, but Rob got everything in order so we could take the car home that day. I stopped by a few days later to give them the check.

Please people read this. I live in Redwood city. I am a Toyota fan. They run forever. I went to this dealership and i found the Tacoma i was looking for. I worked with Daniel and Ahmed Sales Manager. What a great guy and wonderful experience. Test drove it, sat down and priced it. Daniel and Ahmed treated me with complete respect and professionalism. Daniel guided me through the process and made me feel great about the deal. Over all they are good people and they do great work. I would Highly recommend this Toyota 101 dealer ship. Abel

I was comparing several dealerships for trade in values on my 2012 Prius C and I was buying a loaded 2016 Prius V — when I called this dealership they were really rude and cavalier, «We don’t really need to sell you a car, we don’t really care if you buy it here or not because we don’t work on commission …»
No matter what the revenue stream is, being polite is called for. I will not do business there.

BUYER BEWARE!!! If you buy a pre-​owned vehicle from here they will not fill up a tank of gas. Also make sure everything, including floor mats are in the car.
Also, Do not deal with the salesman Eric Sukhee he is the worst salesmen I have ever encounter. He will not work with you making the sales. «He only does what he is told» so you mine as well make the deal with a sales manager.
Update-​received a phone call from the manager Ahmed, after all the headaches he ordered me nice floor mats but one thing he did lack was a promise of a full tank gas. All I received was a $ 20 voucher for the gas station. I appreciate the floor mats but everything else is still a 1 star.

Just have had work done today on my car. I do not often write Unilocal reviews and only when I feel a company has done work for what I consider way above the norm.
My experience started with a cheerful greeting from Joyce at the reception desk. Then onto the service department starting with Randall the service manager who was patient and understanding as I was trying to explain my problem. He knew what needed to be done and directed his service advisor”Seth’ as to what I needed done on my car, saving me the trouble on having to re explain my problem
Work was done quickly and well With excellent communication by Seth. And at no time did they to sell me repairs that I didn’t need
Paying the bill is never pleasant, but the cashiers there always give a smile and a cheerful hello each time I’ve been there. In fact everyone at Toyota 101 who I have interacted with over the many years alway seem to be genuinely happy and always helpful not pushy
Lastly I need to give kudos to Andy the sales manager. I had questions about trade in. He went above and beyond in assisting me. And as always never tried to push anything on me
I’m hoping that this review gets through the Unilocal censoring system as many of mine in the past have not. Which irritates me since mine are genuine with businesses that I have done business with and who I feel should get the recognition they so deserve for providing excellent service to their customers.
Thank you Toyota 101.

My parents returned here lately for their stellar customer service. Just like previous reviews, this Toyota location serves fresh coffee and cookies for their customers!
The salesman Frankie and finance manager Bret were very informative.
Although vehicles all have similar basic features, the dealership employees made sure my parents knew how to work everything in the new Sienna. They received an extensive tour of the van on how to work the AC, readjust mirrors, and other basics.
As a passenger in the car, I’m happy to share that I feel more leg space in the middle! Frankie and Bret probably recommended this particular Sienna to aid in our family needs. Be sure to explain what you’re looking for in a car so they can recommend the right model. I’m sure you’ll be happy with your experience!

I just left the dealership from purchasing a new car with my son. We worked with Carl Leung, the Director of Internet Sales. What a great guy and wonderful experience. We first contacted Carl by phone to see if he had the car my son wanted. Within minutes we received a call back with the information we needed and a price that made us drive straight there. This was my son’s first new car purchase, and Carl treated him with complete respect and professionalism. He guided him through the process and made him feel great about the deal (which was fantastic). He stayed with us until we went to finance, which again was a great experience, and then met us after to complete the transaction. Overall it was a fantastic experience. I would highly recommend Carl Leung and Toyota 101.

I wish I could give them 10 STARS!!! I had the BEST experience in purchasing the Corolla LE today at Toyota 101. The store manager Andy Long and his staff Arnel were super nice, they made my purchase so smooth and fast. It only took 2 hours… from start to finish. My husband and I were so pleased with their professional service. I would definitely recommend my friends to them. Thanks Andy and Arnel!!!

Came in to test drive a Tacoma. Eric was the salesman that helped me. He is super nice and didn’t pressure me or anything. The dealership is very nice too, lots of inventory. Didn’t end up buying a Tacoma but definitely will buy from here if I do.

I don’t normally leave reviews but for my most recent car purchase I just have to.
Cherif assisted me when I first got there and he was friendly, funny, and knowledgeable. He knew everything I needed to know about the Highlander I wanted. The paperwork was a breeze. I was barely at the dealership to do the deal as Cherif took care of everything for me ahead of time. He jumped through many, many hoops to get me the deal I wanted and stayed late. I cannot recommend Cherif highly enough!
Cherif stayed late to complete my deal past the closing time and explained everything to me without any impatience. He walked me out and waved goodbye – I have never had a salesman like Cherif – a great car buying experience.
If you want a new Toyota with no pressure and fabulous, friendly service go and see Cherif!

Is it because I am a girl that they have to explain things to me like I’m stupid. My dads a mechanic. I know my tire can be repaired. I’m not an idiot. But sure please act like I am. I called yesterday an was told the cost was 35 bucks. Then the guy here told me 49 bucks. Ummm yea not much of a difference but still. Then they guys goes on about tire insurance or coverage. I don’t care about tire coverage for 800 bucks. I got here early an they took my car back. So I’m not complaining about that. They offer a drop off shuttle to a location. If an only you can make your way back will the try an get you. The guy driving looks nice and was friendly. As of right now I am not impressed though. They have two teenagers working behind the desk. With an older guy playing on his cell. I’m really glad I didn’t buy my car from here. They surly would have pushed a sale. I just get that dbag feel from them. Let’s just hope they don’t try an hustle me some more about the cars tire. Will update in tips if they do. As of now they get two stairs.

With Eric’s help, my mother and I found the 2013 Camry we were looking for. Working with Eric and his sales manager was a pleasure. No pressure, answered all our questions and made the purchasing procedure stress-​free. Thank you Toyota 101 for the best car buying service we’ve ever had! Eric you’re the best!!!

I dropped my car off with the service guy at 1:00 and told my car would be ready at 2:30. I let them know I was waiting for my car there and double-​checked that it would be ready because I had to drop my dog off at 3:00.
At 2:30, I asked to check on the car and the lady called the mechanics and reported back that my van would be finished in 20 minutes.
At 3:00, I saw my car being pulled into the carport area and thought that meant it was done or near being done. I asked an employee and he said that was where cars were worked on. WTF? They had JUST started the service on my van. They hadn’t even looked at it before when they told me they were almost done.
I have missed my appointment to take my dog, I am STILL sitting here, waiting. The customer service here is terrible. Nobody apologized or anything. They don’t care about you or your schedule, or what inconvenience they may cause.
I’m never coming back.

Just tried out the service department at Toyota 101 — Wow! Great job!
I was using Stevens Creek Toyota and not happy with their set up. I tried out Toyota 101 based on a friend’s recommendation.
I have a 2007 Prius that needed some service. They were great. I had Randall (last name started with L I think), and he was perfect. Kept me informed every step, called, discussed alternatives, was honest and straightforward about everything. He is very professional and just plain good at what he does.
I checked out the car and it has been about a week now and everything was done correctly. Good job technicians! I still feel great about the service level and quality of the work. No issues.
Thank you Toyota 101

I never thought I would write a positive review for a car dealership, much less a 5-​star one!
This was my 3^rd new car purchase so I’m no stranger to dealer tactics: the bait-​n-​switch, the $ 1000 non-​optional floor mats, the you-​must-​finance. So when I came to Toyota 101, I had done my research and knew the price quote I got online from
was excellent. My quote was 2-​weeks old and technically it’s only good for 1 week so I expected to hem and haw to bargain the price back down to the quoted price.
However, my dealer, Frankie, took a look at my quote and said, «ok, let me check with the manager». Sure enough, they stuck to the quoted price! Less than 2 hours later, I had completed the test drive and finished all of the paperwork! I was really impressed!
I would not hesitate to buy another vehicle here. I have and will continue to recommend it to my family and friends. I read on another Unilocal review that Toyota 101 does not work on commission — maybe that’s why it’s so amazing! A dealership that is honest and keeps their word is rare and worth its weight in gold! You will not be disappointed!

We’re still with Toyota despite a couple of questionable experiences. The cars are reliable, and the service at Toyota 101 has been mostly pretty good. Sometimes the service reps seem to be pushing extra items, but they’re always willing to accept a coupon (thanks Unilocal!). The sales process is a little hinky with extra insurance added and not recoverable (despite «100% guarantee») and not all rebate cards received. Still, owning a car is always expensive, so just be careful about all costs.

I’ve had a week to ponder my Toyota 101 experience. I didn’t include the finance part of my transaction in my first Rave Review. Galina Federova was my Delightful Guide through the finance journey.
I’m still raving after a week.. . not sure I’m using the word «rave» correctly… Let me check my thesaurus. Be right back.
I’m back. Rave Review means what I want to convey. The VERY BEST. Only pleasant thoughts and feelings continue.
The finance part of many of my past transactions with other dealerships was even worse than the horrible sales process. Most of the time I found myself getting knocked down by a series of gut punches by the lies the sales and finance departments told me… for the life of the loan. Months after the deal closed I would still be reeling by still another dastardly lie told me by the bas… No, can’t go there, even though the words are assonant.
I continue to marvel at the absolute honesty, professionalism, and friendliness of everyone I’ve encountered at Toyota 101. Galina patiently explained every facet of the financing contract clearly, so clearly that even I could understand, And she didn’t once make me feel pressured. She patiently and honestly and clearly answered my every question.
Thanks again, Toyota 101 Team for a great experience.
Merry Christmas and Happy New Year.

I am revising/​updating my initial review. This speaks to the volume of Unilocal and the power of Social Media…
About 1 hour after my review, the General Manager Andy contacted me. He gave a sincere apology and asked if I would still like to purchase the car for the much lower price. I agreed, as I did like the car. He set me up with Ahmed.
I met with Ahmed at the dealership, who was very nice and really expressed concern over the situation, he shared his background with the dealership and also what the reality of the situation was. He was very honest and admitted where the miscommunication occurred and vowed to remedy it.
The process didn’t take too long: about 30 minutes inside the dealership (mainly waiting for the car to be detailed). Signing the forms and leaving.
Eric, the Salesman involved, also apologized, and was very kind in offering to detail our new Camry (we purchased from them the year prior), and helping me get a copy of the key to the Camry at a discounted price.
I’m not sure I would come here again, as I wouldn’t want to have any issues… but I am not ruling it out either. Luckily, we should be set on cars for another 3 – 4 years. All in all, I am grateful that the GM at Toyota 101 realizes the depth of the situation and was willing to remedy it gracefully.