Woodside Auto & Tire

Thanks Matt for taking the time to read my comment I know u are always. I’m not a difficult customer I always like to let the people to do their job I don’t like to bother u know but this time took longer for the car to be ready and since I didn’t see u in the shop I post the comment to let u know what’s going on.
Good thing that u follow up thanks the car runs super good it was a excellent job that u guys did as always I will be back to you shop and I will edit this post to be 5 stars.

I’d give this place 7 stars if I could. What really sets these guys apart is NOT their ability to do a good job on your car — you can find that anywhere, really… you can. It’s the way they go about it. There’s this extra measure their willing to go for you as if you were a close friend they knew from college. To put it simply, they’re willing to lay down their lives. It may sound like much but peep the two examples below…
Ex 1: When I was in to have work done on my car, I overheard the lady on the other side of the desk saying that she lent a customer her own car because he had just dropped his car off and needed to get somewhere.
Ex 2: My car battery kept dying after trips to/​from San Francisco. I took the car to them twice bec none of us really had an idea of what was going on. The second time around they found that it wasn’t the battery at all. I have an old starter and when it overheats it malfunctions — and yeah you guessed it, the starter helps start the car. They could have just stopped right there, given me the car, and wished me luck. Instead, they went the extra mile to drive my car and ensure that on a long trip it would start back up again. And when they returned they even put back the gas.
Some haters will be quick to point out: «what about the miles they put on your car?» (1. It’s not like they went to LA or anything and (2. my car was literally dying at random moments (3 separate times during the ordeal I had to get strangers to jump my car). The extra miles were worth the peace of mind and the cost of another visit.

Like a lot of mechanics: suffers from the typical symptoms of BS said with a straight face, poor customer communication (as in none) and won’t offer an estimate for work without having to ask for it. And then when it comes time to finish up, it’s your fault because «gotcha, capitalism,» because it’s true, it would be your fault for going there in the first place.
Just. Don’t.

Took car in for alignment and front end inspection. They showed me the wear on the lower tie rods. They ordered them from local supplier who delivered them while the mechanic was still removing the wheels. Installed and then did alignment. Completed in about 1 ½ hours, road tested and out the door.

I had a really good experience with Matt. He went above and beyond what I consider good business practice. He even sent me a package of an item I left behind at his expense.
Highly recommend him based on my first encounter with this establishment.

Woodside auto is the best, very honest and trustworthy people. I only trust this shop for work on my car

Amazing service! Everyone that works there is so professional and friendly. So nice having an honest place you can depend on.

I received a 52-​point inspection on a used car I was thinking of purchasing. The two ladies up front, Katie and (I think Christine?) were awesome, and really helped me make my choice on whether to purchase the car or not. They helped explain anything that needed to be fixed on the car. I will be returning here for any repairs from now on!

After years of going here I am an ex-​customer.
My husband and I brought our cars here only. I pick one mechanic and I stick with them.
However, over time service had changed dramatically.
I took my car in for an oil change regularly; always asking, «You find anything? Any issues I need be concerned about?» Was told, «Nope!»
I then start noticing a noise, creaking in the front. I arranged to take it in.
They tell me, you need new tires, engine mounts, brakes, and other items having to do with the suspension. Oh, and you have an oil leak from when they recently replaced a gasket. But no worries there; that’s under warranty. The cost for the repairs will be about $ 5,500. WHAT!!!
Wait! I had it here three months ago; you told me it was fine.
I asked the owner how could this be? I went in to speak with him. Actually wanted to sit down and speak with him as I was quite upset (in a totally reasonable and appropriate way). I waited patiently while he finished speaking with a gentleman in his office; however, he came to the counter and spoke with me there. At the same time he was speaking to me he was working at the computer. I’m asking him, «How can this be? How can all these things be wrong when I have my car in regularly?»
Honestly, I never got a straight answer from him. Just kind a shrug and a sorta, that happens sometimes. And your car’s getting older.
Well, I’m FROM Detroit, my father was a mechanic and all of this could not have gone wrong in 3 months time. No way!
What it said to me was either I was getting taken or they were not doing their job when I was bringing it in.
I also noticed that suddenly he had a fair amount of turnover in his shop. At least two people had been let go in a short period of time.
He said since I had been a good customer he was willing to work with me to do payments.
I mulled that over, considered getting a second opinion but then decided it was not worth putting that much money into. I bought a brand new Honda.
Also, before I purchased the Honda I wrote them via email asking when I could bring my car in for an oil change and to get the gasket that was under warranty fixed. I never heard a thing back.

… I want to say that I found everyone helpful and and very good at salving problems. It is refreshing to find people that really try to be honest and fare. i am in business myself, so I know how mush it costs to stay in business and Matt is as fare as possible. I am glad I found them. I have 4 cars to keep on the road.

This has to be the most honest, helpful auto repair shop I’ve ever been to. I’m a single older woman and was nervous that a repair shop would take advantage of me. Not a chance; these people were awesome with me and I was extremely comfortable with the prices and the estimates I received. Chelsea, at the front desk is absolutely charming and very smart and I was surprised at how much she knows about this business Matt is amazing and the work I had done here was reasonable, thorough and I didn’t have to wait when I really needed help. I will continue with this shop forever and I feel really good about it. Thanks for all your help you guys but a special shout out to Chelsea for working with me when I didn’t have a clue!

Simply amazing experience with Woodside auto! I called Matt just as they opened. He got me in straight away. He diagnosed the problem for me and even did the brake system check at no cost! I’m definitely going to come back there for any repairs that I need.

This place has great customer service, honest, nice, and helpful =)
I came here because I had a check engine light on, hoping there’s no major problem with my car. It turns out that I might need to just tighten up the gas cap every time I fill up gas to avoid evaporation. They take took the time to give us the information we need which we really appreciate and they let us off free of charge =)
I would come back here again for their services in the near future.
Thank you Woodsdie Auto & Tire!

I had both my cars serviced here (tires, broken windshield). The place is very well run and the owner (Matt, second generation in the business) is present and knowledgeable. Chealsea (service advisor) was simply awesome — knowledgeable, polite and responsive.
Pricing was competitive for both services. My new go to place.

Disclosure: I didn’t actually get any work done here, which according to the majority of the other reviews is really good. The low rating comes from the price quote they gave me. I wanted to try them because of their proximity to my house and for the good reviews. But The 60,0000 service on my 2003 WRX was quoted at $ 1500. The Subaru dealer in RWC told me $ 749 with parts. I took it to my regular mechanic in San Bruno who did it for $ 218 with tax.
It would have been really nice to have a local mechanic, bummer.

I don’t usually leave Unilocal reviews, but when I do… It’s because the place is awesome.
I made an appointment the night before for 7:30am the next morning (apparently appointments aren’t necessary though), but of course, I overslept and missed it. When I arrived at 10:30am, they were all very forgiving and super kind. Besides being very knowledgable, the staff was eager to help and was very patient at my lack of knowledge about car/​auto stuff. There’s complimentary coffee and soft drinks available for you as you wait, as well as magazines and free wifi. They offered me a ride to work so I wouldn’t have to sit and wait. The ride to and from work was pleasant — Jim was very friendly which made my ride to work nice. They called me a few times throughout the day to update me with what’s happening with my car, which was helpful.
While I don’t know too much about standard pricing for auto services, I think the price I paid was very reasonable. I got a smog test, safety inspection, oil change, rotated tires, replaced my air filter and fixed an annoying crack on my windshield for around $ 170, which I don’t think is bad. They made a list of parts I should replace for next time, and did not pressure me to get the things fixed now. Ultimately, given the price and the great service, this place is a pretty good deal. I’ll be coming back here for all my auto/​car related needs.

Great customer service and worries about your safety.
Thank you to jimmy Chelsea and Luis

I’m pretty sure it is required by law that the day one gets a flat tire will suck. Somehow today has been outstandingly pleasant, and the good folks at Woodside Auto & Tire have been a big part of that.
I left my morning work meeting to find that my car, which had been sitting in a parking lot, was now sporting a flat tire. I called in my roadside service and when my Helpful Roadside Assistant arrived he offered to take me to a nearby shop that he knew and trusted to get my tire repaired. The cynical asshole in me was concerned I was being scammed/​roped into some manner of scheme, but as I was outside my usual territory/didn’t know anywhere to go for service and couldn’t drive home on what I had I went along with it and hoped for the best.
Helpful Roadside Assistant took me to Woodside Auto & Tire and assured me I would be «in good hands.» As a petite female who has had some less-​than-​stellar experiences with car maintenance and repair businesses, I entered braced for the worst. Everyone I encountered in this establishment was, to put it bluntly, delightful. They were completely straightforward about what was going on with my tire, how much it would cost and how long it would take. They treated me like an intelligent human being and were downright pleasant to talk to while I waited. They got my car tended to and quickly had me back on the road. It was the best possible experience I could have hoped to have in the midst of an afternoon that was completely derailed by a flat.

I’m not a «car guy.» I don’t salivate over sports cars or muscle cars, and my honest preference would be to take public transportation everywhere, or have enough skrilla to pay a driver. I sure as heck don’t know how to fix cars, nor do I care to learn.
I’ve been bringing our vehicles to Woodside Auto and Tire for over ten years now, and there are few people I trust as much as I trust Jimmy and Matt with vehicle servicing and tires. Over the years we have had Mazdas, Toyotas, Hondas, and Subarus serviced here, but I have no doubt that the guys would take good care of you regardless of your make and model. And the best thing? If they can’t provide you the best service, they’ll tell you so and refer you elsewhere. That’s great customer service.
I’ve bought at least three sets of tires here, probably more, and I get a great price and excellent service. Tires patched for life, too, which is sweet.
We’ve had brake jobs done here, sway bar replacement, oil changes, major milestone services, and probably a dozen other things over the years too. For me it’s an easy decision when I need something done on our vehicles.
Added bonus: if you are looking to buy or sell a car, Matt can help you with that, too. I know I love any opportunity to avoid the dealership entirely.
If you already have a great shop that you work with, then good for you. But if you are looking for a recommendation, try Woodside Auto and Tire. I think you’ll be really happy.

Great experience purchasing tires from them.
They made it easy to drop in and have my tires checked out. Jimmy went around my car, showed me why he was recommending what he was recommending, listened to my driving habits, and recommended a low-​priced, off-​brand that was still decent quality since I drive about once or twice per week and have an older car.
With the Unilocal discount (10% for checking in!), I felt like I got a decent deal, and my car was ready in an hour after they received the tires.
Thanks Jim and Woodside! I’ll be back to try you out for auto repairs.