The UPS Store

Like the rest of you guys here, I was served by the couple that owns the place and another younger staff. I had a great experience, they’re very kind and helpful and my packages were recieved in time locally and internationally. I think what contributed to my experience is that I shipped after the holidays so it wasn’t too busy.

They helped me on more than one occasion including ensuring the well priced shipment of a valuable collectible to China with all its customs implications.
Yesterday, I was in a bind between parking woes, a shark parking ticket officer and a mistake I made requiring later than expected tracking. They knew how to take care of me and I am forever grateful.

Efficient workers. Came here a few times for returns. I always see the same older gentleman, who has a very stoic, sometimes grumpy expression. He does offer a nod of acknowledgment when you say thank you and such. I often see a woman there, and she is friendlier. Not super friendly or bubbly, but considering they deal with people who are confused, asked repetitive questions, have poor English skills, it’s easy to see how they could get frustrated and lose their patience. Had to send a package, and since it’s around the holidays there were quite a few people in there — a line had formed. I appreciated that the woman was aware of the line, and actually asked if I was next (she wasn’t sure who was there, me or the other women behind me).
She helped me quickly, getting my info, and having a label printed. The whole thing took minutes, and I had my receipt and tracking number.
The inside of the store was warm, well lit, organized, and clean. Saw plenty of boxes and envelopes on shelves, desktop computer stations (2 – 3), instructions on the walls for passports, a large copy machine, and a stand to write on.

I read the bad reviews, and went here anyway and wanted to share my positive experience. Sara was very friendly to me, and took care of me very quickly. She was very pleasant.

the counter people are impatient and annoyed over the simplest question even when the store is empty — guys, you work in the service industry, that means people unfamiliar with your service are going to ask the same questions 100 times each day — get used to it.
a ground service box I brought in at 9:20am weekday was not swiped in Maspeth till 11:20pm which means this location only has a single daily pickup despite being on a wide busy commercial street like 63^rd by the LIE with brown trucks flying by 200 times each day.
the one good thing about this location compared to others is they have a few rent’a’pc’s you can browse the web or your own media, then print to their printer. there is a time online charge and a per page charge, but it could come in handy in a pinch when you need it.

Have recently used this UPS store a lot to ship multiple items I had to a charity I know in PA. I found everyone in the store to be extremely helpful. It is a bit more expensive than using USPS but the post office in my neighborhood is a long walk from where I am and the lines there are always long. No complaints at all about this UPS store.

The store is ok, if you don’t need ask for any help. But there is an old guy in this UPS store very unfriendly and skimpy. Don’t expect any quality service from him. Instead, even asking a small favor will turn his face cold.
Once I dropped off a package. I had the bar code printed out at home and asked him for an address pouch, which they can get for free from UPS. The old guy said he doesn’t know what that is. Seriously?! So I asked if I could borrow your tape to stick the paper to the box. He gave me this face full of hatred and said, you don’t borrow my tape but use it, and I will only let you use it for one last time. Ok… It sounds like I have done it many times, right? In fact, that was the first time I asked for that.
Just so people know how they treat the customers who only drop off rather than hiring them to perform service. If I was you, I would steer away. There is another store in Sunnyside. I visited them many times for the friendly staffs and quality service, even though I need drive further. If you read this review, try their store first. You won’t regret.

This is your typical UPS store. Nothing fancy about it. Its centrally located and there were two employees helping when it was busy. They have a few computers for internet surging as well.

For me this is my experience based on the 45 seconds that I was there for.
I had a package, the label was on the box and the package was ready to send out. It was just to big for the drop off boxes. I went in and said hello, and there was a huge cloud of something in the air, it smelled like dryer sheets or chalk. Either way it was not a smell that I could inhale.
Other than that, i showed the guy it was a package I set up already, I just need to have someone pick it up. He said okay, with his partially toothless smile and took my package.
He seemed nice to me, but that air in that place could choke a horse.

Sometimes customer service means making the customer feel at ease in your establishment, not just taking a drop-​off and shipping it. Next time a customer greets you try to smile or greet them back, don’t ignore what is being said to you. Better yet, you are taking their money so try to greet them BEFOREHAND. It’s called being friendly, something all businesses should try to do.

Went there to print out some copies, both color and black&white… The color copies came out blurry, so the younger person offered to try again. I waited about 15 minutes and just when he was going to try again the other person said I already tried and it did not work lets not waste any more ink… I used the computer maybe for 10 minutes and was changed for 30 minutes and was told «it looks like you do not want to pay at all… WOW Not a big deal as it is not a lot of money, the point is that the customer service was so poor that I would never go back there again. Very unfortunate as it’s only 5 minutes away from my house…

Wanted To Charge Me To Return An Item That Has Guaranteed Postage… When I Said OK… If You Can’t Do It I Will Take It Somewhere Else. Then He Wanted To Argue. I Repeated OK… And He Kept Going. Learn The Meaning Of Customer Service. Don’t Claim To Be A UPS Outlet If You Don’t Honor UPS Return Shipping!

I use this UPS store for mainly dropoffs that I have already created the label on.
They are fast, efficcient and professional.
I did have them create the shipping label one day. It was a few bucks more but it
was very fast and easy.
No problems here at all. Just convenient.

They wanted to charge my girlfriend 120.00 to over night a small package. Went over to USPS and paid 18.95. They’re crooks and don’t wear a mask or carry a gun!