Progressive Moving N Storage

I’m very upset and I usually do not write reviews but this company was definitely not what I expected. They started off wrong by not even having a professional truck. Two movers who overcharged me for materials and I’m extremely upset. This was my first time moving and I had no clue of how things would work. There are many cheaper options in the area if you really take the time to look. I wish I had chose another company, and I even helped them move things because I did not want to pay much more than I was already told. I guess I learned cheaper is not always better because they did not aware me of the materials until they used whatever they could in order to make their pockets fatter. DO NOT USE THEM !!!

Stay away from these people. Rude, liars, rip-​off artists. They are the only company I know who charge extra to use moving blankets. $ 5 a blanket to rent — and no, company policy supposedly you canot use your own moving blankets. Nobody seems to know what is going on — disorganinzed. Told them in e-​mail I had a baby grand piano, they came and saw it when they brought the contract ot be signed and then when they showed up on move day, they claimed they did not do pianos. After many phone calls to the company, the movers stormed off cussing and refusing to move my other stuff either.

I used Progressive to move yesterday after calling tons of companies with high ratings and no availability. I was extremely nervous based on all the reviews I could find and the fact that Progressive has had about 15 complaints against them filed with the BBB, mostly involving deceptive billing practices, none of which they’ve responded to.
However, from reading the reviews, I knew what to expect. They charge a lot for supplies, so I had every last little thing packed before they arrived. It states clearly in their contract that mirrors, tv’s, etc. need to be packed a certain way or else. I got charged like $ 6 for some tape they used. Not that big a deal. They also charge a 9% surcharge at the end. They call this a «gas charge» which is ridiculous because it’s based on your entire bill, not how much driving they actually do. But it ended up being like $ 40, which is again, not that big a deal.
Now the good parts — the woman I talked to on the phone when I booked my move answered all my questions and called to confirm the night before. She even rewrote the contract for me before I signed it because I was feeling a little paranoid. I got 3 guys and a HUGE truck — HUGE — for $ 80/​hour plus the additional fees above and plus 1 hour of travel time. I was moving some but not all of the stuff in a 3 bedroom house into a 1 bedroom apartment. The team showed up 15 minutes early at 8:45. I showed the guy in charge the six little piles of junk to take I had made in six different areas of the house and he said no problem and got to work. He checked in every time he had a question about what was or wasn’t going, and didn’t have to ask very many times. They got my house cleared out in one hour. Everything looked like it was strapped in securely in the truck. It took about two hours to unload at the apartment because there was an elevator.
The best part was when I started to freak out about how long it was taking because of the elevator and asked if they would be done by 1:00, the guy estimated that they would be done at 12:30 and had me sign the papers and pay for that time. They actually ended up making 2 more trips after 12:30, but he did not charge me any extra. I was so happy I gave them what I hope was a big tip.
So from everything else I read, I was shocked but happy that my movers turned out to be professional. And I thought they were really nice too. Just be aware of that 9% surcharge!

We were disappointed with our choice in Progressive during our recent local move. They arrived 30 minutes late (which I understand is good in mover time) but were VERY slow and appeared lazy. We enlisted friends to help with all of our boxes and hired the movers for the sole purpose of moving the furniture down the three flights of stairs. We ended up waiting on them and therefore carried much of our own furniture down. They told us they could not get our desk downstairs (which we carried up ourselves and they eventually did get down with a bulky item charge) and in general did not seem very efficient in their loads. Upon arriving at our new home, they put furniture wherever they pleased (so we had the pleasure of moving it to the correct level and room) and again told us they could not get our couches in… which they eventually did. As we were reassembling a bed, one of the wheels was missing. They never returned our phone call on that but we eventually found it in a drawer in a console table. Several of our pieces were slightly damaged from them dragging it on the steps and the end result was two hours longer than we were quoted and had expected. In the end we felt we could have done a better or equal job ourselves and we wouldn’t have had to pay to have the damage to our furniture. A suggestion if you choose to use them: provide your own tape. When we called, they said it would cost $ 3/​roll but that they would use ours if we preferred. When they arrived, it was going to cost $ 5.75/roll (we paid $ 1.50/roll). We also purchased our own mattress covers for $ 4/​piece and saved on the $ 20/​piece theirs were going to cost us. It took only a small amount of work on our part and probably saved us $ 60-​$ 70.