A & E Factory Service

I agree with Thomas P (10÷31÷14) — When the ice maker in my 18 month old LG French Door refrigerator failed, I had confidence in my extended warranty from Best Buy, but I was apprehensive about A&E based on previous reviews. This didn’t sound like the Geek Squad service I was expecting. I was very pleasantly surprised! Not only did BB respond quickly and knowledgeably, but I got great service from A&E. The Tech’s name was Andy and he was everything you’d want and expect: prompt, polite, knowledgeable, prepared and willing to explain what went wrong and how he was going to fix it. He also didn’t dawdle, he had a busy appointment schedule. I was also impressed with the fact that LG has been improving this refrigerator and that the replacements were the new and improved parts. Now many of the old, annoying noises and sizzles are gone. I’m a happy camper! Thanks to Best Buy, A&E and Andy.

The company sent a tech out to service our refrigerator that had stopped working. Of course, the service contract we had with this company just expired. We explained it had overheated. The tech comes out & checks it. Says it needs a compressor? $ 900 Are you joking? Then the guy proceeds to sell us on a new Sears Kenmore refrig. I know enough that compressors don’t go out on 5 yo refrigerators. So I haul it into my local appliance repair after I hauled in my New refrig I did not purchase at Sears. My tech tells me a component overheated and the part is $ 10. Just another example how companies like this force people to DIY.
This company employs inept people or is fraudulent to the max.
Don’t be scammed by this company.

Based on the previous Unilocal reviews, we anticipated our A & E service call for our Samsung refrigerator with great trepidation. What a wonderful surprise to have Joanna as our very professional and competent service person. She was on time, efficient and smart! Luckily we had diagnosed the problem correctly over the phone with Samsung and they mailed the correct part for repairs ahead of A & E’s visit. Joanna knew exactly what to do and had a new fan motor installed in a few minutes.
Good job!

Sears Repair Service has the worst phone menu in the world. I cannot say enough negative things about Sears Repair Service. They promise to pay for water damage they caused, and who knows? Maybe they will.

There is nothing positive to say about this company. They are terrible at getting appointments and keeping them for service to your appliances. The technicians are also lazy sloppy rude turds. This business needs to be sold or shut down.

Beware when you use this company. The have horrible customer service and unethical business practices. Here’s the story: I called Whirlpool to fix my washer and they sent out A&E Factory Service (I heard it is owned by Sears). Unfortunately they had to order a part, which they had me pay for upfront ($ 227). The part was backordered for over a month without an expected date. Needing my washer, I finally ordered a new one (not Whirlpool this time but LG instead). I called and cancelled the order and was told they would credit my credit card. Over a week and half later after the new machine is already installed and the old one is shipped off, I get the part in the mail. Also my credit card was never credited. I called them and they said the parts department would call me to pick up the part. They never called and I still don’t have a credit. My recommendation is to not use this company and definitely do NOT pay for anything up front. They are not a reputable company. I have a $ 227 part for a washing machine that I no longer have. I am so unhappy and mad. I will never use this company again or buy another Whirlpool appliance or probably even shop at Sears.

This is the worse company on earth.
We purchased a service agreement through Sears for close to $ 400.00 on a $ 2000.00 fridge.
Our fridge broke, after 1.5 years and we called sears turns out its A & E that services the contract.
We had a scheduled appointment on saturday from 1 to 5pm. At 2 pm the tech called left a VM sounding upset saying we were just added to his route and he was not gonna come and would schedule when convenient. (for him?) We called the 1800 number and were told someone would be here before 3:30. It was a no show!
Then we were told before 6pm, No show! Then Before 8pm NO SHOW NO CALL!
WTF
I took a day off from work for this!
There customer service out of some other country hangs up on you if you are upset at them for screwing up or when they dont want to answer your questions.
Finally rescheduled for Today and were told 3pm arrival time. Its 5pm they finally arrived!
Do not buy a service contract, they do not care about you, your work and they make it difficult to get a rental or reimburse you for expenses that are part of the contract.
I will be mailing each major manufacturer and letting them know of A&E how service is horrible since they all use A&E in the local area.

Horrible company!!! They’re out to stick it to ya and make a quick buck! I will never have them Service any appliance at any home!
The Tech shows up pops in the microwave info then tells me they have to order an entire door (over 200 bucks which is about what the cost of the Samsung microwave cost) and they’ll have to come back out to replace it and the cost to replace it will be another $ 130 not including taxes and such so I was looking at about $ 400 to replace a door that won’t stay shut. So as any smart person would I refused the service! He then says well to drive out here and give you a diagnosis was $ 75! WHAT?! So I paid up and felt like crap from the bad news.
Luckily we held onto the microwave and before we decided to replace it my husband figured he’d try and take it apart to see if he can fix it. He popped off the «sealed» door and found the broken tooth that holds the door closed; took that out in about a minute. Went to our local appliance supply shop and asked if they had the part and low and behold they did! And guess the price for the part… $ 2.40 yes, two dollars and 40 cents! He asked the clerk if that was a common part for Samsung his answer was «well we stock it so I would say so». Husband got home popped in the new part popped the «sealed» door back on and it was fixed!!!
So of course I was extremely pissed off that A&E would give me that line of BS and charge me $ 75 to give me a line of BS!
I then called Samsung and notified them that the service company they sent to me was incredibly uneducated in their appliance. I also told them that I was ready to never purchase another Samsung appliance in my life and give them bad reviews. They went ahead and sent the info to higher management.
I called A&E and notified them of the misdiagnosis and told them I want my money refunded to me. They said they would have to send out a Tech again to look aver the receipts and take a look at the microwave to make sure it is indeed fixed. I told them not to send out the same Tech (that seems like a no brainer but thought I might want to out that out there anyway).
Tech shows up the next day and guess what; it’s the same flipping Tech that missed diagnosed it in the first flipping place and told me to buy a new microwave. He did apologize but then tried to make excuses for it. Said his company just orders new doors. And even if they would have fixed it it still would have been $ 160 to fix it. And he threw out there again that «our company has always ordered a new door for those» I told him that’s because most people don’t know any better!!!
Uneducated ridiculous company that’s out to take your money!!!

We have a Sears warranty on all of our appliances. This day the A & E factory service tech came to repair our Bosch dishwasher. He spent 5 minutes looking at the DW then told us WE had to get a contractor to rip up our kitchen floor and remove the DW. HE WAS INCAPABLE OF doing the job. In five to ten minutes my contractor removed the DW WITHOUT BOTHERING THE FLOOR. Repair was rescheduled and a different tech came and began the repair. He broke our counter top reinstalling the DW. He apologized and told us that he could no longer finish the work due to company policy and left us with a DW that not only did not work but leaked all over our kitchen floor. The laminate has to be replaced. I tried to talk to sears, A&E and finally Sears’ claims administrators (Sedgwick cms out of Chicago). Sedgwick refUsed to replace the floor and we are negotiating a repair on the counter top. The DW has not been repaired and what repair was made was done incorrectly since the DW still dose not work. We bought a new DW and are awaiting the installation. If you search out A&E Fatcory services you will see that they are completely irresponsible, incapable and uncaring in what they have been contracted to do. The money I paid for these warranties was ill spent. This is the stuff class action lawsuits are made of. It is now 2 months and still no dishwasher.

Poor business practices. Factory-​authorized Whirlpool technician did not show or call during appointment window.
When I had not seen or heard from a technician thirty minutes before the end of my scheduled service window, I called the service company to check on the repair status and was told the service is still scheduled and there were no comments from the technician of any problems (i.e. finding the service address, etc.). The customer service representative should have called the technician to check on the status and acted accordingly since it was near the end of the scheduled time period and I had not received a call.
After thirty minutes have passed since my appointment window (which was 8AM to 12PM), I had to leave home for work and called the service company again to find out what happened. I was told the technician was running late and would be at the house between 1:30PM and 2:30PM. Really?
During the 4 ½ hours I waited at the house, neither the service company nor the technician had the courtesy or common sense to call and tell me they were behind schedule or call me to reschedule another time? THIS IS NOT ACCEPTABLE BUSINESS PRACTICE — not to me or any other customers who were scheduled in the service time periods after me.
I kept my end of the obligation by being available at the service address beyond my appointment window but A & E Factory Service failed to deliver their end of the service agreement. I am fortunate to have a job that is flexible, however, many people have to schedule their time off in advance to be available for the technicians. Obviously the service company does not understand the impact of their negligence to take appropriate actions when they are running behind schedule.
If you MUST deal with this company for repair service under warranty, schedule the afternoon time slot because there is a strong chance they will be late and you will probably be home from your day job by the time a technician stops by.