Babies R US

We’ve always had good experiences with Babies R us until today.
After months of researching convertible car seats, we decided on what we wanted. It had to be shipped via BRU’s website but I saw a 15% coupon. I called this store to confirm that I could use the code and was assured it would work. When I went to place the order, the code, which does expire until the end of January, wouldn’t work.
I spoke to BRU customer service and she said that the girl I taked to locally was misinformed and the code only applied to in-​store purchases and there was no way it could work.
Local employees need to give correct info, especially when it means $ 50+ on an expensive purchase.

Babies R Us is pretty much the only store with a wide selection of baby stuff in Reno. The store is clean, and easy to navigate. The lady who helped me today was very nice and answered all my questions. They have some great sales on larger items that we needed. Also a wonderful selection of breast pumps and related items. If this was your first baby I could see how you could easily think that you need EVERYTHING! lol. The prices of clothes is very high but other than that things seemed reasonable!

Nice and beautiful manner to help my wife to narrow down her choices for my baby! This was our first time to shop here. We love to come back for another gift for my baby

Terrible customer service, I spoke with 3 different people (store manager included) that were uninterested in offering any help other than to pawn it off on someone else. I have a crib mattress that is 3 years old (1.5 of those years had no one sleeping on it) I found a large piece of metal spring poking out. I was told since it was more than 90 days and not on my baby registry there was nothing they could do. No one seem at all concerned that this was a safety concern either, the girl even told me that there is a limited life span for crib mattresses, wow good to know I was totally unaware that after a certain number of years a sharp metal object with the potential to poke out my babies eye or slice her open in her sleep was an inevitability, I should have known about. Now I do. I also spoke with the store manager who asked how old my baby was, I can only assume to imply my child’s age and size was to blame. Not that is was really any of his business but she’s less than one and under 20 lbs. He was kind enough to offer a solution; I could come in and purchase a new one. Yeah I will purchase a new one somewhere else.

Huge store, pretty good prices especially when they have sales! Great for every baby/​toddler and mom to be! Huge selection of items and a very friendly staff. Moms to be can register their babies and get a little free gift bag to go with it! I get all the helpful baby things I need here.

I have ordered several times now from online and picked up in the store. DON’T do it!!! It is so muuuuch quicker to go shop. The girls there do not know where the orders are because of lack of training and under staffing. I have to wait at least 15 min every single time I pick up an order that is ready.

Whenever I am here, I feel there are a million employees around asking me if I need help. You never have to look far when you are looking for assistance here, that is until you get to the register. Babies R Us doesn’t have that many registers to begin with but I have only ever seen two open at a time, even when there are long lines. Although, the employees are polite and fairly quick, which makes up for most of the waiting time. The store is kept clean and fairly well stocked. I hardly ever shop here because I find a lot of their prices outrageous, but there are some select items I specifically come to Babies R Us for. For example, we got m th daughter’s travel system (stroller and car seat from here.) The set was almost $ 500, but it is a beautiful pattern and top of the line in safety and functionality. Someyimes, they have really good deals and stuff on clearance, so keep your eyes open. Definitely not on the top of my list of go-​to places, but not on the bottom either! I always make my way back here.

I like going here since I have had my daughter, but I usually shop online if I want something specific. They do, however, have great deals on baby clothes in their bargain section, and I was able to score a fantastic deal on tops when they were phasing out their maternity wear. The staff was really helpful when we went to register and the prices are decent. This is pretty much the only baby specific store in town, so there really isn’t anyplace else to compare it to.

This store seriously makes me sad. We don’t have a lot of baby stores that carry EVERYTHING that I need so I have to come here but every time I get poor customer service. Even when I was registering for my things for my first child, these people DO NOT care nor do they pretend to. I have gone in numerous times and asked where I can find a specific item (after I’ve looked around) to be told they have no clue where said item is. It’s frustrating. I know it’s a big box store and I shouldn’t expect more but either way it’s annoying. I still, unfortunately have to go there so I can’t say I won’t return. Ugh. Annoying.

Last week my husband and I entered the Reno, Nevada store. We were trying to purchase the Graco car seat and stroller on our registry because there was a sale on this item. When we entered the store we realized that this item was only sold online. We went to the front desk to get this item shipped to the store. Upon inquiring about this item an older lady employee explained that it could be shipped for free to our house, but that we had to go to the back of the store to the furniture desk to get help. While we walked to the back of the store there was an employee who avoided us and did not come back out. We waited 10 – 15 minutes to get help and no one came. Finally we had to flag down an employee to get help with our order. I would like to add that it was 7:00 pm and the store was not busy. When we finally got help at the back desk the employee told us that that traditionally items over $ 75.00 would be shipped free to the home. Then when she looked into this further and it appeared that this item had a $ 19.99 delivery fee, which is exactly opposite to what the employees and website say. So we decided to leave and we did not want to pay the delivery fee on an item that we were told should be free shipping by two different employees and the website. When we went to leave the store there was a middle aged Hispanic woman, sorry I did not catch a name, who confronted us. She said, «oh you are not buying the item». We said, «not when we expected free shipping and we were told it would be free shipping.» The same woman said, «Who told you that?» Then the older lady said, «wasn’t me.» She lied. That made us angry because we were basically being told that we made things up and were wrong. Then the Hispanic lady said, «I’ll show you the shipping charge.» My husband was not happy and simply said, «We are just trying to leave and are not buying the item.»
I have worked in the customer service industry for 10+ years and have never treated one of my customers this way in the past or ever would. The customer is always right and it is the job of the employee to make things right. Do not expect great things with this store and prepare to be called out by the very rude employees who work there.

Every time I’m in here, I swear «never again.» I can deal with the somewhat higher prices in order to get better selection, but I think I’ve only had a pleasant dealing with an assciate once or twice. I’ve spent a lot of time in this store as I prepared my baby registry, bought nursery furniture, and exchanged gifts. I had to exchange a cart full of diapers once and the cashier acted like I was asking a huge favor from her just to DO HER JOB.
My husband and I joke that their job applications probably ask:
1. Are you apathetic and easily annoyed?
2. Do you kind of hate dealing with babies?
3. Are you good at speaking in monotone and rolling your eyes?
GREAT! Work at the Babies R Us in Reno!

I have had the best customer service here. Everybtime I need something and it’s out of stock, somebody checks for me by scanning the bar codes and if they have it they will find it in the back. I appreciate that because sometimes you are desperate for the item!
Unfortunately I have many times been here when what I needed was out of stock, but that is the buyers fault not the people on the floor.
I have also had no problem returning anything I have bought with my Babies R Us frequent shopper card thing, even if I have lost the receipt.
But be warned sometimes you can walk in and there are some seriously ghetto clients here with their crazy screaming kids and loud obnoxious conversations.

Over priced, unfair return policy. I will never shop there again. Luckily, I had a gift receipt, so I was able to return a 300.00 monitor to the manufacture.

As a person without children, this can be an overwhelming place to go into especially if you don’t know what you are looking for. However, that being said, they have almost everything that you could think a baby might need. Some of it is probably overpriced (and could be found cheaper online), but I love that they have themes that crossover to all of the different departments! Definitely the place to register when you get pregnant!

When I was pregnant with my first child, I would have KILLED to have this store. As it was, I had to deal with the tiny baby department in Toys R Us or the newly opened Baby Depot inside the Burlington Coat Factory. Which wasn’t bad, I mean, at least Baby Depot opened up. When this location opened, I was SO EXCITED. And I shopped here extensively with all my subsequent pregnancies. Rarely a weekend would go by without a stop in at Babies R Us.
Sometimes the prices are expensive, I will admit that. However, it’s a great place to go and see some of these things in person. Though, when buying our latest car seats not only were we able to test out in the installation in-​store, but there was a great sale going on and we were able to score a great deal.
The clothes can be on the spendy side, purely «baby shower» material. Unless you happen to hit a sale or clearance and then you can score some great clothes for a great price. Definitely something to keep an eye out for.
If you’re into shopping for baby stuff, this place is mecca. Even if it is just for browsing purposes.

Didn’t have what the wife was looking for. The parking lot was clean and had no floating carts searching for cars to damage. I mean its a babies r us so there really isn’t much to review. I saw a lot of people exiting the store with a lot of merchandise so they must be doing something right.

Babies R Us does have many items that are overpriced, but I feel that they have a good selection. It’s nice to have everything in one place. I’ve had bad customer service there a couple times, but th

This place is overpriced and has very lousy customer service. I was going to exchange an item that was given to me during my baby shower. It was not on my registry; therefore, I cannot return or exchange it. NADA! PERIOD! Not even a store credit. Hello! People don’t always buy stuff from baby registry. Uuugghhh! I HATE this store.
has better selection and better price. By the way, get $ 10 off on your first order by typing NVHomes as your coupon code. They have better selection and FAST shipping.