Courtyard by Marriott

I often stay here when I’m in Reno for work. The rooms are clean, comfy bed, quiet, smoke free and the front desk staff is friendly.
Cons-​The food service is seriously lacking; during every visit there’s an issue. This visit I ordered the hummus and veggies, I’m vegan so this is my only option. I got a lot of hummus but only 7 veggie sticks. And I bag of chips that I didn’t order, doesn’t say it comes with it and I won’t eat. I much rather have veggies with my hummus than chip.
The last visit here they were out of hummus and veggies by 6:30pm-just the start of dinner time. So I ordered a quinoa salad that also came with nuts, lettuce, dried cranberries and butternut squash, chicken as well but I asked to have that removed. All I got was lettuce and nuts. When I asked where the rest was they said they were out-​could have told me that before paying $ 12 for a container of lettuce? And they wouldn’t adjust the price.
The only other place to eat close by is sushi so being able to have at least hummus and veggies-​done correctly would be nice.
Also this visit I had zero bathroom products. I was stepping into the shower when I realized I didn’t even have soap. That’s a basic hotel item. So that was a mishap on housekeeping but the front desk girl was very apologetic and brought me everything I needed.
So basically this hotel is clean and close to work while I’m in town. Other than that don’t expect too much.

The hotel and rooms are clean .
The rating is for the service at the food counter.
Sharing our breakfast experience :
1) It started with a very cold oatmeal delivered to us missing promised sides fruits and nuts which we had paid for. We had to ask for it to be heated and provide us with the sides noted.
2) Cold chai latte
3) Daughter’s French toast — menu said 3– given 2. When asked 3^rd one was brought — completely burnt — charred black. The other two were relatively less burnt .
Only thing that went right was the ready made parfait that was brought at the counter.
Just wondering how one could go wrong in each and every order?

Stopped at this Courtyard by Marriott when passing through Reno. The hotel is clean and conveniently located for the airport and shopping. The hotel staff is friendly and the room was clean.
If you are looking for something convenient to the casinos, this is not it, but it is a good location if you are doing business in Reno or you have to spend the night because of a airline delays.

Average Courtyard hotel. I was surprised that there was no complimentary service for Marriott Gold as other Marriott offers free breakfast. Location was difficult to find from the street as there was no big sign like other hotels. If you see Target shopping center sign, it’s the opposite side. It was OK but I had to drive out for restaurants as there is only one sushi restaurant is within walking distance, other than takeaway or starbucks.
For the price, other casino hotels are better deal.

The front desk staff was cold and mean mugged my kids, which was strange. The lady didn’t know how to smile.
I would have appreciated being told the pool was closed down for maintenance before walking through the hotel with three kids in our bathing suits. That was one of the main reasons we chose this hotel, my kids love to swim and I have chronic pain which I was hoping to help with the hot tub. When we complained they said there was «nothing they could do» because we used Priceline… Which we didn’t. So bs.
The queen beds were very squishy and uncomfortable but maybe would have been ok for one person because with two the lighter person rolls into the crevasse in the middle.
There was a dirty wash cloth covered in makeup on the shower curtain holder, kinda gross.
The worst part was that we were like drill sergeants on our kids to be quiet and respectful but some jacka$$ next to us decided it was ok to let their kids run around screaming in the halls at both 4 am and 7 am. So bring earplugs or you won’t sleep.
That being said the lobby was impressive, nicely decorated and cozy. The room was nicely decorated too.

King bed with sofabed. The whole building is smoke free so none of the nasty residual smoke. The room was cute but freezing. Took quite a while to warm up. King bed was great, pillows great. Sofa bed for teenager sucked, lowest quality, thin mattress. A little upgrade there would be nice. The room was super noisy but I cannot complain about that. This is Reno and families are looking for a decent smoke free hotel away from casinos, noisy kids abound. Not the hotel fault, parents need to teach their kids how to be polite in a hotel, it is possible; we did it when ours were little. Room was clean, bathroom was clean. Nice that there is a little sink area outside of the bathroom. Towels, shampoo, lotion and such all nice quality. If you are looking for a clean smoke free hotel this is the perfect place. Just bring ear plugs and maybe think happy thoughts about the noisy kids that aren’t being forced to breathe smoke.
I slept listening to an audio book with ear buds so I slept great.
While not perfect, very nice and consistent with Marriott cleanliness and quality. It met ALL of the requirements I had.

Not the cleanest looking bathroom. They were understaffed and the guy was trying, but the bathroom was dusty and the shower looked half cleaned. They brought us extra towels that were not even dry yet. They tried, but i’ve had better expeirences at other Marriotts.

I made a 6 night reservation at this hotel. I flew in on a late flight and knew I was going to get in late that night. I called ahead that day and told them I would be there. I was told that they put a note on my room that I would be there and not to give it away. When I got there I was told they had given my room away. They also gave away my two co-​workers rooms. The front desk guy found us another hotel in Carson City, 30 minutes away from our hotel. The hotel they sent us to was a casino hotel that seemed very old and kind of gross. By the time I got checked in and into bed, it was 3 AM. I was told they were going to give my coworkers and I some points to make up for it, but it wouldn’t show up until the 4^th night of our stay. On the fifth day we called and were told that no they weren’t going to give two of us points because we weren’t platinum rewards members. So, it’s OK to screw over people who don’t stay at your hotel 75 nights a year. They finally gave us a few points, but it was substantially less than their first offer and felt like a slap in the face.
As for the stay, the place was not great either. There was only one soap in the bathroom. Am I supposed to use it to wash my hands at the sink or wash my body in the shower? I had to go to target to get soap for the shower. They were doing some kind of construction down the hall which was quite noisy during the day. The construction workers were nice, but it was annoying.

Nice facility. Good parking. Clean room. Friendly staff.
The beds and pillows are very uncomfortable as compared to other properties. The desk light is a dim as could be. The toilet is not level, sitting on it puts you at an angle reclining back and to the right. Don’t desk staff on check out did not have sufficient English skills to understand my question and kept answering questions I want asking; that role requires better communication /​English language skills.

Love staying here, close to casinos but out of the smoke and congestion. Rooms quiet and clean. They have a small resturaunt/​bar area that has surprisingly good food and nice surroundings with great service. The assistant manager Ron Hanson goes out of his way to make sure you’re comfortable and have everything you need. Would definitely recommend the Courtyard Marriott!

1. Mold on the Shower Curtain.
Asked the front desk to replace it. …was told they would replace it immediately, so I went on with my day/​evening exploring Reno. Returned to the room very late in the evening only to find the same moldy shower curtain. Asked again the next morning for a replacement and it was finally done. This simple request should not have ever required me to ask twice.
2. WiFi constantly disconnected.
At first I attributed this to being on the top floor, but later I tried to connect in the lobby and found the same level of uselessness with the WiFi. Luckily my Verizon service would connect allowing me to get some work done… no thanks to Marriott.
2. Ripped/​Torn Couch Cushion.
Honestly, This didn’t even bother me too much except that they didn’t even try to conceal or hide the problem which would only have taken the effort of flipping the cushion over.
3. Inexplicable Interior Design by a random 10 year old.
Someone decided a good place to hang «artwork» would be behind the TV despite there being ample wall space with no obstruction. Again… maybe not a big deal, but it reflects a general lack of basic effort on the part of the hotel to appear marginally comfortable and/​or attractive to it’s guests.

Well… Here it is. Marriott Courtyard Reno. Will never stay here again! Woke up to a bed bug in my bed. Thinking about it even weeks after its occurred makes me sick! But that’s not the only thing that was disturbing. How everyone handled the situation made it worse. My story is long and I held off on sharing it because I wanted to give Marriott an opportunity to make it right. It’s been almost a month and I have yet to hear from Corporate about my complaint. I will now file a formal complaint to the BBB and any other platform available to me to inform the consumers of this place and of Marriott. I give my experience a 0 Star rating. I will also have a video posted because I can’t see it myself I literally want to vomit.

Beautiful lobby — very spacious and bright — nice place to sit around and chat with friends — very welcoming. SUPER nice check-​in girl.
My room was very clean and comfortable and spacious. The beds were SUPERIOR, pillow top and firm. Clean bathroom — tub/​toilet separate from sink. My rate was very reasonable for a nice hotel like this. All good.
Location: This is on a main street thru Reno, but it is not within walking distance to downtown Reno — it takes a few minutes to get there by car. There’s a Target across the street and LOTS of restaurants and shops within walking distance. The hotel has free parking and free wifi, but no free breakfast. There’s a café in lobby where you can buy breakfast, lunch or a light dinner (it is closed at certain times).
When I checked in, the young lady was very nice and pleasant (5÷29÷2015). And, another young lady was at the front desk the next morning (⁵⁄₃₀) who was equally nice and very helpful to me when I had an issue with the computer in the business center. I appreciate the nice employees.
There’s a lot of hotels in Reno to choose from; I just randomly chose this one, and I’m glad I did.

I was so excited for this trip. I hadn’t taken a vacation in years. I booked the king size bed with whirlpool tub for some romantic relaxation with my boyfriend. We were visiting Tahoe but decided to stay here specifically for that room.
We check in, all is well and we get to our room and it’s a basic two queen room. We go back to the front desk and explain that this isn’t the room I paid for. The front desk explains, «Yeah, there was an emergency and now the rooms are unavailable, so I took off ten dollars.»
I was livid. They took my card without first informing me that my room had been changed. I would not have spent the extra gas to stay in RENO, if it meant staying in a generic room I could have booked anywhere. I felt very cheated.
The fact that they ran out of fruit every morning at breakfast was beyond frustrating.
We plan on visiting Tahoe again soon but we won’t be staying here or Marriott ever again.

My wife and I loved our stay here. The staff was phenomenal, everyone was cheerful and welcoming. We slept wonderfully (soft bed and pillows). Room was spacious. Huge lounge next to the lobby. I’ve stayed at several different Marriott hotels and this by far was the best experience all around.
We also ate at the Bistro (located within the hotel) for breakfast and really enjoyed that too. It was included in the cost for one night stay, which ended up saving us like 10 bucks.
Note: The dining area had a couple booths with their own TV and channel changer… Game changer for me :)
If I ever come through Reno again I will most likely stay here.

This is a pretty nice hotel. Clean, new-​ish looking, quiet, not crowded, comfy bed, decent bathroom, etc. There’s no free breakfast. But there is a little counter where you can order some items for any meal. It’s in a nice location where you have numerous restaurants, stores, etc. within walking distance or an easy drive. It’s also easily drivable to all the various casinos and downtown. So if you’re looking to stay somewhere that isn’t a smokey casino, this is a nice option.

We have stayed in lots of Marriotts and I have never ever experienced the smell in the room like the one I experience at this particular hotel.
I do you have a very keen sense of smell and as soon as I walked in the door it smelled like straight up B.O.
So I called the front desk and ask for a different room because the smell was so bad and told them they needed to re-​clean the room perhaps the pillows, something! And the front desk told me that all of the rooms there have that smell it is the cleaning products that they use and he would gladly bring up some febreeze (hotel version) spray to me. Even though it was freezing outside we still open our window to let some air in.
Like I said, we have stayed at 50+ mariotts, ritz, residence inns, courtyards, and NEVER smelled a room like that. I actually contemplated leaving the second night and stating elsewhere because it was stinky. I filled out a comment card and never heard anything. I was hoping for some kind of discount of sorts since I had to go to the target across the steet and buy Lysol and Clorox wipes to try and re clean their room!

Great location in Reno. Comfortable rooms with very comfortable beds. The Bistro is well done and has a great menu. Staff here are friendly and accommodating. The manager was attending to customers at the Bistro when I arrived and took very good care of me.

First off we got a jacuzzi suit (large jacuzzi seats 3) on a holiday weekend, with breakfast (not continental) the day before for 119, customer service was amazing. Right across the street from every shopping center you could want. Rooms were clean and updated, they are very accommodating about late check out, very hospitable. sure you can spend 250 to stay on the strip and have a smoke filled/​Packed hotel, but if you don’t mind being a few miles out, this place is perfect, cheap cab ride to the strip. Only take sparks cab, we took a few, not only are they 33% cheaper (on average) but they are far more personable and faster upon arrival.

This Marriott isn’t as bad as others make it out to be. It’s in a decent location with lots of places to eat, and it’s inside a strip mall.
It’s also very conveniently located off a freeway exit and in a major street location.
They have a fitness center that’s open ²⁴⁄₇ and have a mini-​pool and jacuzzi to relax in after a good workout. The beds here are comfy also. The pillows aren’t bad. An added bonus is the presence of a mini fridge — I always love that.
It’s not a Springhill so they don’t have coffee downstairs but they have it in the room and a quaint little bistro in the lobby sells breakfast items, pastries, and beverages (Starbucks coffee).
What’s good about this place though is that the staff are always greeting you and are nice. Good enough for me.