Dryer Vent Wizard of Northern Nevada

My house was built in the late 1970“s and I was having problems with my dryer vent and I suspected it was clogged so I called Jeff. His response was quick, set up an appointment, was very professional on the phone. Showed up when he said he was going to, went under the house showed me pictures of the problem my pipe was completely clogged and it wasn’t done properly. In fact it was rigged and the original pipe which had been taken off and was laying under the home in broken pieces. Jeff then gave me an estimate which I thought was an extremely fair price. He went right work had to reroute the whole thing and afterwards I paid less than what he estimated and he showed me the pressure of the system how it was all sealed and free-​flowing. Finally, my new dryer is able to breathe, eliminating the fire hazard I had created unknowingly, by disconnecting the pipe from the back of the dryer in order to dry our clothes. Not to mention the mess it made sending lint everywhere. It’s now working GREAT! Jeff was extremely professional helpful and informative I would recommend him to anyone and I recommend him to you. Thank you Jeff GREAT JOB!

I was having issues with my dryer failing to heat up and dry clothes properly even after a number of cycles, so after replacing the thermal fuse (it’s a gas dryer) and opening my dryer up and cleaning out any lint, Dryer Vent Wizard of Northern Nevada was recommended to me by Appliance Parts (where I purchased the thermal fuse). Although I had my vent system cleaned 5 years ago, I was hoping that this would fix the issue rather than having to purchase a new $ 700 dryer. I called Dryer Vent Wizard of Northern Nevada and was given a quote for a service call of under $ 40 or $ 150 if it was determined that the vent needed to be cleaned. The representative who came out was named Jesse. He confirmed that my dryer wasn’t heating the clothes properly and went under my house to examine the vent system. He told me that due the length of the venting and some 90 degree bends in it, the charge would be $ 350, which was more than twice the amount that I was quoted! I should mention that this quote included an $ 80 fee for a short length of aluminum housing to connect the dryer to the wall. Jesse claimed that replacing this was imperative even though what I currently had in place was undamaged and had worked fine for years. He claimed this was a proprietary product that you could only purchase from Vent Wizard. He told me that it would take 1.5 hours to clean out my vent, so imagine my surprise when he was back in my house within 20 minutes to close up the bill and collect the check. I managed to talk him down from $ 350 to $ 303 by asking him to remove the service fee because he charged me for the vent cleaning. Ultimately, his service had no effect because my dryer still would not dry even a small load of damp clothes. I went back to Appliance Parts and purchased the $ 20 or so part (the gas coil) that actually fixed the problem. Keep in mind that I am a 55 year old female with a disabled husband who lives on a fixed income, so I did this repair by myself and was doing everything i could to avoid the purchase of a new appliance if possible. After Jesse’s cleaning did not fix the dryer, I also took the short length of aluminum housing with me to Home Depot and discovered that this item was not proprietary at all, but is in fact, a stock item at Home Depot which costs less than $ 12. I reported this egregiously expensive upsell as well as the inflated vent cleaning cost (as compared to the price that I was quoted on the phone) to the guys at Appliance Parts who had initially recommended Dryer Vent Wizard. They were outraged and said they would stop recommending them. I should also mention that before I figured out that the gas coil might solve the problem, I visited Sargeant’s Maytag in Sparks, where I shared my story about Dryer Vent Wizard. I was told by resident appliance repair guru there that he had stopped recommending Vent Wizard about 6 months earlier because he had heard stories similar to mine. My experience tells me that Dryer Vent Wizard of Northern Nevada (Reno/​Sparks area) rips off their customers. They inflate the cost of vent cleaning once they’re at your house and try to upsell you on items that you could purchase for ¹⁄₆ the the cost at your local home improvement store and easily install yourself. After I complained to Appliance Parts about their recommendation, I received a call from one of their employees who apologized for recommending a company that had ripped me off and said that he would call the owner of Vent Wizard and ask him to make things right. The owner of Vent Wizard never bothered to call me which is a huge tell and should reveal what you need to know before choosing to use this company. In my mind, Dryer Vent Wizard = Rip Off Artists. Be advised.

My mom’s dryer took 2 cycles to dry, while getting her washer serviced, the tech suggested calling a dryer vent service because her vent hose was not up to code (it looked like it was made of plastic) and wasn’t blowing the heat out very much. Remembering the T.V. ads for Dryer Vent Wizard, and seeing the house fire footage, we called and made an appointment right away. Jeff, the owner was friendly and professional. He agreed the hose was out dated, and turned out, the hose ran from the back of the dryer, over 18 feet under the house! He worked so hard under the house for over 3 hours and replaced the entire line with a metal vent. Now the dryer blows the heat out so much better, one short dryer cycle is all she needs. I know we tend to take things like dryer vents for granted, but it’s important to take care of yours today! Thanks again Jeff!

Not a fan of the cost though. They came out last week, my husband had the day off to have a lot of things done around the house. They were on time for their appointment. My husband was given an estimate. The cleaning service was excellent, the dryer works much better and I know it needed it. I am sure it had never been done before, the house is 16 years old we bought it 9 years ago, but we paid just over $ 600.00 for 90 min of work. I am really wanting to know if this is a normal reasonable cost?

As luck would have… we were walking the dog in the neighborhood and see this company van.
Our dryer has been taking forever to dry a load. The hubby tried to unclog the vent but it was a mess. He walked up to the van and Ryan told him about their service. After waiting two weeks for another company to give us an estimate, the hubby call the Wizard and set up a time. James was early for the appointment– nice. It took him 5 hours to complete the job, it was a mess. Under the house was wet and muddy and tight for room. He cleared the old, crushed, non-​working duct, which really wasn’t properly installed to begin with. Installed a new duct with smarter slopes. Replaced a difficult tubing from the dryer to the wall also.
We received a written estimate before he started. The job with parts and labor was very reasonable. We felt bad for the guy in the mess under the house. But I LOVE having a load of clothes dry in 20 minutes. Wished we had called the Wizard sooner.

Outstanding service! I e-​mailed their scheduling center on Sunday night. I had a return phone call Monday morning and service was scheduled for Wednesday morning between 8 – 9:30 a.m. I received a call from Ryan at 8:30 a.m. to let me know they’d be here by 9 a.m., which they were. Ryan and Jeff explained everything. There were no surprises or add-​ons… just got to work and handled everything within the hour. They were clean, effective and efficient.

Our dryer has not been working well for months and recently became almost useless. I called dryer vent wizard they had Ryan come out on a day that worked for us. He cleaned our vent and found some problems with our dryer. He gave me a number for a company to fix it. He worked fast and gave me a lot of good information. Can’t say enough good stuff. We will use them again when the time comes.

Happy wife. Happy life. Our old dryer wouldn’t dry, so we bought a brand new one. Seriously, the Cadillac of dryers. We fired it up and it literally smelled like burning. So we called the wizard. Jeff came out Labor Day weekend and got the job done. Very professional service and reasonable pricing. Thank you!

My name is Mac and I’d like to express a great thank you and job well done.
Ryan called to coordinate with me and he was punctual. Ryan educated me of the importance of keeping my vent clean, made some improvements and cleaned up after his work was done. We inadvertently disconnected our hose from the dryer that Ryan had worked on causing interruption and I was very impressed that after calling for assistance on a Sunday Ryan arrived the very next day fixed it didn’t charge me he only expressed gratitude for being able to help me. The owner Jeff and a couple of other team members also called to make sure I was pleased with the service.
Thank you again I highly recommend The Vent Wizzard your house is worth it.

Called Jeff and received same day service. Central answering line but then they put me on hold and called Jeff directly…
Jeff arrived on time and polite. Cleaned our dryer vent and then stayed and did some extra vent cleaning work, with a reasonable price negotiated upfront.
Nice guy, hard working and did a great job for us.

Don’t think I’ll be using these guys at all. Call them to get an estimate and got a very sketchy person on the phone who explained that someone will come to the house and look at the situation and give me an estimate. Sound great, I thought. Then I asked, what is the average cost or a typical cost range? Then I got the standard «we can’t tell you.» I completely understand that but can you give me a range or ball park? Nope. Oh and by the way, the estimate will cost $ 39. Am I the only one that hates this kind of sales tactic? If you’re a professional with experience, and I give you the size and type of my house, along with set up of my dryer, you should at least be able to give me a best and worst scenario pricing. I understand you can’t be exact, but if your estimated price is going to be too high, I can at least save the 39 bucks. The whole experience screams scam to me. I run a small business too and when people call, I can at least give them an idea of my prices while explaining that prices will vary depending on each unique situation. But there is always and average situation in every business. Stay away from these guys. Beware of any business what will not discuss pricing in such a shady manner.

Purchased a house with a washer and dyer. The dryer was taking almost two cycles to dry. The dryer vented to the roof making cleaning the vent a challenge. Hired Dyer Vent Wizard to clean the roof vent and provide an estimate to reroute the vent to the outside wall of the laundry room. Jeff, the owner/​technician, called 20 minutes before arriving and in the first hour of the 4 hour window. He arrived early which we appreciated. He did a through analysis of the venting system from the roof and inside the laundry room. We asked him for an estimate to reroute and replace the venting system from the roof to the outside wall which he provided.
The cost to clean a roof vent vs rerouting the vent made us decide to reroute the vent. Dryer roof vents are fire hazards if not cleaned regularly. We learned this from a previous neighbor who’s laundry room caught fire due to a clogged dryer vent.
Hire this company if you need a dryer vent cleaned. He is prompt, courteous, professional and neat. It’s a little expensive for a roof vent cleaning but well worth the peace of mind.

Arrived in the first 15min of the appointment window. That’s a very important detail because I value my time.
The vent in my rental home was constructed by monkeys. The last service person didn’t help things when they broke pieces of the exhaust vent valve.
Vent Wizard evaluated the entire system and we determined a best solution. He executed and left a happy customer. My dryer now finishes is one cycle when it was taking three cycles.
No my landlord can decide if it’s reasonable to replace/​align the roof jack and re-​roof the surrounding area.

This is sort of weird to write a review for someone who cleaned my dryer vent system of lint but here we go.
I noticed my dryer was not drying my clothes any longer, and was actually starting to give off a burned smell at times. I panicked one night, looked this guy up, and emailed for an appointment. They called me the next day and had scheduled a Saturday morning appointment for me. Perfect! Flexible and convenient appointment days/​times.
Saturday morning came and the technician called me about 20 minutes before our appointment time to advise me he would be there just after 8 a.m., and he was. Points for being on time and for being courteous enough to call.
The technician specialist dryer person arrived and took a look at my dryer and vent system. He could assess that it was clogged pretty quickly and wrote up an estimate. Well, I will say that this particular company is not cheap to use and I was honestly a bit shocked by the estimate. I asked him if his prices were comparable to others in the area, and he honestly told me he was not the cheapest person in town. I‘m not one to skimp on quality and I don‘t mind paying a bit more for a job well done so I agreed to the estimate and he got started. He climbed into the attic, onto the roof, took time unclogging the vent system, and even cleaned the inside of the dryer for me at no charge.
My dryer now works WAY BETTER than it did before and I‘m amazed at how just getting the vents cleaned has affected the performance of this appliance. Dried clothes and no burnt lint smell = awesome.
My technician was friendly, on time, knowledgeable, thorough, and someone I would definitely use in the future should this problem arise again. Get your vents checked, people! Could prevent a fire. Would I recommend this company? Of course. If you’re willing to pay a little bit more for a dependable service then definitely give this place a call.