FedEx Office Print & Ship Center

The greasy knucle dragging monkeys working here aren’t worth the 8 dollars an hour they are getting paid.

This is a soulless place full of attitude. Self service is always broken, not working properly, out of service. God forbid you have to ask for help. If heavy signs and eye rolling made copies, this place would be booming.

Don’t waste your time or money. I spent 45 minutes for them to print 9 presentation packets that were only 10 pages each. And the price is outrageous. I could have gotten this done at ¹⁄₅ the price and ¹⁄₁₀ the time at a UPS Store. In the middle of helping me, they stopped and started helping other customers. My first experience was just as bad but I wanted to give them another chance. This will be my last time going here. They should have a customer lounge area for the amount of time they make their customers wait. I felt bad for the guy behind me who waited $ 10 minutes to buy a small can of Pringles.

Writing this review at the location since my 12 page fax has taken over five minutes and is not even done (and costing me 18 $!!!) Women were rude. My first time here and asked for a computer and she told me anything to be printed had to be emailed to her. Then I walk to do my faxing and around the corner there is a computer bank! Hellloooo customer service! Would have appreciated more help instead of the lackluster service I experienced.

This location is very convenient to me. I’ve used this place for copying, faxing, printing and FedEx. I have not had a bad experience yet. The staff has always been very friendly and helpful. I have not experience the described crowding but I think I’ve always gone I the early afternoon which is definitely not a peek time.

Be wary when you send packages through fed ex. They will over charge you and not have your product there when agreed upon.
I had to call their customer service and talked to two employees and one supervisor and then was given a number to another place for a refund. Fex Ex needs to figure out how to fine tune their business.

Our friends had their tickets shipped from Dallas to Reno for burning man. They have yet to arrive and are 48 hours late after an overnight shipping. To say that we’ve had our vacation ruined my FedEx is an understatement

I went in today to have my 24“x36″ poster laminated. When I came back 45 minutes later, they had run it thru their machine, but had completely ruined the poster with creases in the plastic material, which also creased the poster, making it illegible.
They said they wouldn’t charge me for it, but as the poster was wrecked I told them they could keep it.
Will not be returning there for any business and wished I would have looked up the reviews here first!

Very helpful place to go if you don’t have a fax. All the equipment has detailed instructions and is easy to use. As long as they are not packed to the brim, the staff is pretty helpful.

I’ve used their copying services many times. Although a bit pricey, they can’t be beat for convenience. I love being able to e-​mail them jobs and then pick them up within a few hours or the next day.
The last time I was in the store to pick up my order 2 different staff members asked if I needed anything. This was a pleasant surprise from being ignored in so many stores.

Haven’t used their shipping or packing services, this is solely for the fun time I had getting a passport photo on Saturday.
We got off to a bad start before we even arrived. My wife calls down to verify that this place does, in fact, take passport photos before we head down since its on the other side of town. My wife is an Aussie and she unsurprisingly has an accent, which might explain the following conversation, were it not for a key point in her first statement (pay attention – there will be a quiz later). The following conversation ensues:
(My wife) My husband needs to renew his US passport, do you take passport photos?
(Employee — in angry tone) Yes, but only for American passports.
(My wife) Ok we will be right down.
(Employee — still pissy) Fine, but just for American passports.
Sheesh. You’d think the fact that my wife asked about a US passport would be a clue, but apparently the accent was too much for this genius to process. Needing the photos, and undaunted, we ventured down to South Reno. We walk in and there is one customer there and a handful of bored looking employees. An employee (clearly the one from the phone) comes up to help. I tell her I am here to get a passport photo. She runs through the «we only do US passport photos» schpeel again and I rush her along as that’s what I need. She fumbles with the camera, take a photo and then says it will be 2 – 3 minutes and proceeds to head back behind the counter.
Seemingly bored with me she sends some other poor schmuck out to retrieve the photos. He picks up the camera and sighs. The «American passport» woman has taken a giant photo of me, not the two head shots I need for the passport, so we must repeat the process. He gets ready to take another picture and the camera fails. Tries again. Fails. Finally on the third try it works. Three minutes later, I am handed my mugshot – worse than any driver’s license photo I’ve had. Ever. I briefly think of making him retake it, but can’t be bothered. I’ll spend the next DECADE staring at this sucker. Having to go through the mess again is that bad. But wait, we aren’t done. They then ring me up (American passport woman returns to do the honors) and it costs – wait for it – $ 13.95. Yes a full $ 14 for two tiny head shots. What a rip off.
If you need a passport photo, do yourself a favor and go somewhere – anywhere – but here. Ugh.

As far as location– this is easy. Near a few of my favorite shopping stops. Easy parking.
Cons — I went in a few week ago to mail 2 computers using apples free computer recycling. They tried to charge me $ 25 to package one of them.
I left. Bought a box at staples for $ 5.
Came back in today. Both computers packed and ready to go. Nobody in line. Email with info and bar codes in hand.
15 minutes later we were done. Slow staff. Slow computers. No idea.
When choosing between fedex and ups, just choose UPS and save the hassle.

On December 21^st I had to ship a light box containing a scarf from Reno, Nv to Texas. I needed it sent overnight. The box was 6×6″ and like I said before, very light.
I was waiting in line, there was one person in front of me. There was a man behind me with three large, heavy packages. Another girl asked me if I was just dropping off and I said no, that I needed to pay for shipping. She gave me a slip to fill out. As I was filling it out I messed up and had to start over. Because of this they let the man with three large packages go ahead of me. It took me about 5 seconds to finish filling out the form, then I was forced to wait. Unfortunately I could not wait, I had a prior engagement. I was very angry that they let this man go ahead of me instead of asking me if I would be finished soon. I flagged down the other employee and she told me I could leave my credit card information and they’d charge me and send it. In my anger, I filled the paper out and left.
Yesterday, January 4^th, I received a bill in the mail for $ 50.15 from Fed Ex asking me to pay for shipping that item because they didn’t have my credit card number. Which, is wrong but I’m glad they didn’t charge me that amount! I am disgusted at the customer service at this store. Yes, I could have asked what the price would be, but their general bad attitudes and the fact that they paid almost no attention to me, then let someone else go ahead of me made me so mad I forgot to ask. I think it’s ridiculous that they’d let someone leave without telling them their shipping purchase will be $ 50!
I did call Fed Ex and both of the people I spoke to on the phone were super nice and helpful. I ended up only paying $ 23 because of my poor customer service experience. I will definitely never ship anything through fed ex ever again.

This is a tardy review, but is still probably accurate. Last November, I was in Reno working on a presidential campaign. I had a bunch iof stuff I needed to print, and so I uploaded the pdf files to FedEx Kinko’s at the time (Now it’s called FedEx Office… wooo!!!) and was told it would take over 15 hours to print! I only needed about 200 pages printed!!!
So then I took the file down there on my flash drive. I had to rent a computer, which was a piece of crap, and then their software… Adobe Reader, for crying out loud… was not installed properly so I had to fix it for them. And they charged me for it because I was using time on their clock!
Anyway, it was a ridiculous experience. Other customers there were complaining also, and the employees were as dumb and as unconcerned as they could be.
I wish I could give it a negative star rating! A Black Hole rating!
What reminded me to rate this crappy place was reading another person’s review of FedEx Office on the Daily Beast. Apparently, the stores in New Jersey are as bad as the stores in Nevada!