H&R Block

I will never attempt to have my taxes done at this location again.
On February 6 I had an appointment at 9am. I get there and am informed that Shannon, my tax preparer, has called in, so they put me in another ladies office where I sit for 10 minutes while she checks people in. She finally comes back and says that her client just showed up so someone else is going to help me and takes me to their office. I sit in there for another 10 minutes until this other lady comes in and says that her client has also showed up and I’m just going to have to come back. I understand things happen but it was handled extremely unprofessionally.
Then, I came in the next morning for my 10:30 appointment and stand at the counter for 5 minutes while the receptionist, Kendra, prepares her coffee, seemingly unaware of my existence. Another lady walks in and the receptionist immediately turns around and greets her and asks if she has an appointment, all the while I am still just standing there, waiting for some sort of acknowledgment. She completely ignores me and CHECKS IN the other lady. I’m pretty much fuming at this point as she checks her in, does some computer stuff, still ignoring me and finally asks if I have an appointment. I say yeah, and she says she will let him know I’m there. So unbelievably rude. THEN I sat in the waiting area for an hour past my appointment time before I finally got fed up and walked out.

If you use this H&R Block request Tommy to do your taxes. Great guy really friendly and funny. Plus he is a fellow veteran. He was quick, thorough and made taxes fun haha.

I will be back next year and the year to follow. I laughed the whole 2yrs that I was there.
Even with not filing my 2011 and having to file my 2012, they did a GREAT job with me.

H&R Block put my husband and me through a trauma. We were there for hours upon hours with a very offensive man that had no idea what he was doing. We finally got a manager to help and the guy had filled out all the wrong forms. We then got to spend another hour with the manager redoing everything.
Last year was no peach either. The woman did the exact same thing and a manager had to fix it. She even signed us up for a loan without our permission.
This place is a mess. If your not going with a manager, Don’t Go!