Ideal Image Reno

Everyone talks about how great the staff is which is very true; however, what I feel like should be reviewed is the effectiveness of the actual treatment at hand and the honesty in which their staff portray this.
First of all, I recently discovered that the gentleman who owns the Ideal Image chain also happens to own the local radio stations which means he essentially gets free advertisement for this business. It really is all about the sale and how much money they can make.
The nurses are all friendly and nice but most of these nurses have no real background in hair removal. It makes it seem impressive that they are nurses but I personally feel that someone who is treating you for hair removal should have a decent background and knowledge in dermatology and how the skin and hair growth process works not only in general but for their each individual client because not one standard practice works for everyone.
I spent $ 3,000 on my bikini and underarms and went to treatments spanning over a year and a half. I’m sad to say that the treatments provided did not have the desired results and at no time during my consult or during this year and a half did they mention that my hair was not going to be a good candidate or that they were concerned about my results. I guess it’s partially my fault for not doing the research up front.
Another issue I saw was the turnover of nurses they had. I always had a different person doing my treatment which I feel had a lot to do with my results. I really feel that the treatments were not consistent each time (even though yes, I know they keep notes in my chart) but I’m convinced that had I had the same knowledgeable individual each time, she would have known my file and treatments and could have been more aggressive and consistent with treatment.
If you have the ideal hair type for laser, I would say give this place a go, but be warned that not everyone gets the results they want. I am now working with an individual (who is not a nurse but who has been doing these treatments since the early 90’s) at an actual dermatology office who expressed her disappointment in my results and was extremely surprised at 1) the amount of money I spent and 2) the results I received. She expressed that she has seen many people come from Ideal Image who were not satisfied and she was able to successfully remove hair with a laser on people where Ideal Image was not able to. This simply comes from the fact that she is more knowledgeable with hair removal than Ideal Image. She also stated that not all my hair was a good candidate for laser but let me know that it could definitely be removed by doing electrolysis. Of course Ideal Image would not tell me that because they do not do electrolysis.
In conclusion, I don’t feel that Ideal Image was honest with the results I would receive doing laser hair removal on top of the fact that the I don’t believe the treatments were administered with the utmost degree of application and knowledge. I really just feel that they wanted the money over providing their client with their desired result. I know for me, this has been a huge confidence issue and you would think they would want to genuinely help their clients feel better about themselves, not just take their money. I expressed my disappointment to several nurses who basically stated that the owner would not do any sort of refund. To top it all of, I got a «lifetime warranty touchup» which still costs me $ 85 each time to go in. Call me crazy, but I’d rather pay that money for electrolysis that I know will permanently remove that hair eventually and that one day I won’t have to pay $ 85 for a «touch up».
I’m not saying that this is a bad place to go to but just be aware up front that there are other options out there that your money might be better spent.

I went in to remove embarrassing facial hair. My parents helped me with their outrageously expensive procedures, as I was desperate to get rid of this hair. It became apparent as treatment went on that I wasn’t seeing any differences, rather I began to break out at the target site. (I did not typically have acne prior).
After my scheduled treatments, I began to see MORE hair than I began with. I went in for their «lifetime member» price. This meant that I had to pay extra to attempt to remove the hair that they did not remove. (All of it.) After multiple appointments, I asked the nurse why it seems to be getting worse. She let me know that the laser treatments could actually cause MORE hair growth in some individuals. If I had been told this information from the onset (in my early 20’s) I would never had to agreed to this process.
They also kept telling me that I must have a hormonal imbalance, that would result in the extra hair growth. Of course, I got all the appropriate tests done, and my hormone levels are completely normal…
I had the best hopes for this place to work. I also thought that all of the employees were pleasant. Though, I have not been successful in having a conversation with the regional manager regarding the fact that the potential risk of the lasers causing more hair growth should be told to new members.
I am thoroughly surprised that this place has not faced multiple law suits. The hair removal is NOT guaranteed. If I could go back, I would never have done this.

What can I say… I really love this place and the entire staff! They are always so very nice and courteous. I had Darian today and she is so incredibly gentle and thorough. Kari is just as swell also! I actually had fun talking with her today. All the staff that I have encountered throughout the years here have been amazing and because of that I keep coming back! The pain is worth it! No pain no gain they say! Also, Thankyou for the free lotion. That was a nice ending to an exquisite visit!

Love going in for my appointments. The staff is very friendly and professional. Yes it may be more expensive than other places but I would rather pay a little extra for the cleanliness and knowledge that the staff bring. The only reason that I give it 4 stars is because I have had to go in for multiple touch up appointments after my initial 9. But at this point the appointments are cheaper than a wax, so I’m not complaining.

Darian, a nurse practitioner, is wonderful! She was so helpful with her medical background to talk about possible options I have with my specific situation. She has a great bed side manner.
I’ve had positive experiences with all of the nurses and the Kari in the office is very friendly.
It’s been a good experience!

Every time I’ve been to Ideal Image the staff is friendly and accommodating. Their facility is clean and their technicians are educated. I really like Ideal Image. Getting my bikini line done right now and I can’t wait to get my underarms started! I have a lot of friends who have been here as well and just rave about Ideal Image. I’ve only had 3 treatments and I already have less hair! Thank you!

I have to go back.
Thats how they getcha. But seriously, the staff is polite, courteous, respectful, and knowledgable. I mean, I wouldn’t let just any body shoot me with lasers. There is no end to the areas where hair cannot be removed (except if you’re albino, but then you have other problems)

I have wanted laser hair removal for many years so i finally made the splurge and spent nearly 2G’s that i had saved up to get a Brazilian here. If i could do it all over again, I would have shopped around. After 9 treatments, numerous phone calls, and almost 2 years of treatments, I STILL HAVE HAIR! The procedure is pretty painless, just exhausting to go in 9 different times all 6 – 10 weeks apart while not being able to enjoy bikini season due to sun exposure, and still not be satisfied with the results. I feel like they should have added a 2 complimentary sessions at the end because i was not satisfied and obviously still had hair which i paid way too much to have removed! It was a learning experience that took me a Long time to pay off, but I def would not recommend these people to anyone. the staff is friendly even though it seemed like every appointment i went to had a brand new staff. The place is clean too. Bottom line is: Go here to have some (not all) of the hair removed, if you want to pay top dollar, and enjoy a nice clean, friendly place. No thanks! I’m sure there are many other places just as clean and just as friendly who will actually get The job done!