OB Gyn Associates

I have thought long and hard about posting this review, and have finally decided that it is absolutely necessary.
I have worked for an OB/​GYN in the past, and I feel like it is important that people know my experience in this office.
Let me start by saying that Dr. Perry is a very nice lady I’m sure, but not in my experience.
First of all, in the 3 YEARS that I have been a patient of hers, I have seen her all of 3 times… this would be normal, except I have had some issues in the last year and have only ever been able to see a nurse practitioner. In these 3 YEARS, she still has not learned my name and insists on calling me Tina.
Strike 2: my husband and I have been trying to conceive for over a year, I went to speak to Dr. Perry at the 4 month mark because I was have very irregular periods and knew something was wrong with is trying to conceive. I was informed by the office staff that my issue was not an actual issue and that they «might» be able to get me in with the nurse practitioner (again).
Fast forward to the 1 year mark of trying to get pregnant. I am having 2 periods per month and am obviously not going to be able to conceive on my own.
I got a phone call from the nurse practitioner (do we see a pattern here) informing that I have PCOS, and hey are going to start me on a medication… now, this medication WRECKED my body, my blood pressure shot through the roof and I ended up in the hospital, I lost 10 pounds in the span of 2 weeks from being so sick I could barely function. During all of these reactions I called the office repeatedly and was always put off for at least 2 days before anyone called to address the issue.
Dr. Perry’s old nurse (the new one is super sweet) seemed to think it was appropriate EVERY SINGLE TIME I saw her to harp about my weight (HUGE symptom of PCOS is the inability to lose weight.
I am now under the care of Dr. Foulk at NCRM (it took 14 months to get this referral from Dr. Perry).
Within the span of a 20 minute sit down with Dr. Foulk, we found out that the reason I was so sick on the medication is because my dose was far too high and I had not been informed of any dietary restrictions for the medication by Dr. Perry’s office, a simple change in my diet would have saved me weeks of pain. Dr. Foulk was also very surprised that I had not been sent to him before 14 months with my history.
I have tried time and time again to give this office and Doctor the benefit of the doubt, and they keep disappointing… the office staff is inconsiderate of not outright inappropriately rude.
The nursing staff always seem to have better things to do with their time.
The doctor I’m sure is wonderful, but I’ve never had the opportunity to experience that.
I don’t understand why I was put through everything I was with this office, and it makes me sad because I know women in Reno don’t have a huge pool of choices.
I ENCOURAGE the office to contact me in regards to everything, since I know for a fact that they look at Unilocal regularly (a friend of mine was dismissed from care at 8 ½ months pregnant for a bad review).
That’s all I have to say. It’s just a sad state of affairs.

I’ve been to every appointment with my daughter except for one as of this writing (3 by the time she had the baby). She is 22 years old and doesn’t know any better.
I have had nine pregnancies… four live deliveries, four miscarriages and one stillbirth. I’ve also been an EMT and a nurse in another state as well as having delivered babies as an EMT. Now, I know this doesn’t make me a doctor. OK. I get it.
Before I go on though I will make my point. All of my children were born previous to 37 weeks and all of them came home from the hospital with me except for one who was born at 30 weeks and was 3 pounds and 1oz.
One of them was born at 35 weeks and three days and was 5#7oz.,
Another one was born at 36 weeks and two days and was 6# 9oz.
My fourth living child was 6# 5.5 oz. and was at 36 weeks and one day.
Now you see, babies born at 36 and 37 weeks can live, thrive and be sent home with their mother 2 to 3 days after they’re born with no complications. So why is my daughter being ignored? Why are her needs not being cared for? They can’t say it’s because she isn’t far enough along. Anytime after 36 weeks is considered full-​term.
My daughter is dilated to 1 ½ cm, 40% effaced (this is the thickness of the cervix), the baby is roughly 8.2 pounds (according to her ultrasound) and they won’t do ANYTHING to help her at 36 weeks. Nothing. If she were to have the baby before she gets much bigger, she may be able to have the baby vaginally. Right now, it’s a slim chance but still a chance.
There are two reasons (according to this guy, (Dr Garol) the doctor would intervene and they are;
1. If the baby was at 11 pounds they will do a c-​section.
or
2. they will perform a c-​section at 39 weeks because in 2 to 3 weeks from now at the rate the baby is growing, there’s no chance that she can have the baby vaginally. At this point, our baby girl is at the 90^th percentile.
My daughter doesn’t want a c-​section… But it looks like she is going to get one, like it or not.
She begged the doctor to induce labor and he wouldn’t.
She asked if the doctor would strip her membranes to help encourage labor and he wouldn’t.
Even though the RISK of a c-​section at any time outweighs the risk of a vaginal delivery at 36 weeks for both the mom AND the baby. The doctor won’t help. I asked him that straight out and he said he can’t do anything until 39 weeks. (Can’t or won’t?) What’s irritating is that the doctor didn’t even bother talking it over with my daughter. He didn’t listen to her concerns. Not at all.
She feels like she’s losing something and I can understand her feelings. I don’t think that it’s that she fears having invasive surgery but I think that she wants her baby.
She also knows that once she has a C-​section she will never be able to have a vaginal delivery even if she wants one. Not without the fear of rupturing her uterus.
I don’t know if all doctors in this office are complete d-​bags but I would suggest looking somewhere else for your obstetrical care if you feel like your needs aren’t being met. If you feel that the doctor isn’t being attentive to your care, I wouldn’t hesitate to go somewhere else. I know after my experience with my daughter at this clinic, I would seek out the help of a veterinarian before I would go back to this one particular doctor whose name I can’t remember.

The delivery of my child was ruined thanks to Dr. Klaich. I had a panic attack in the middle of labor and all he did was yell at me and tell me I was wasting his time. He said he should just go home since I was panicking about pushing. I was shocked! The entire time I came to that office he had been so nice. His staff was wonderful and it had been such an amazing experience. Then I go into labor and Dr. Perry was the on-​call doctor until Dr. Klaich got there. She was so nice and understanding of how I was feeling. But Dr. Klaich was just cruel and ruined the entire experience for me. If you are to go here, go to Dr. Perry. She is very understanding and nice.

I love, love, love my doctor and his nurse, who work here. Dr. Mellum is so knowledgeable, and kind and understanding with his patients. I have had 3 babies, and he was able to deliver all of them. One was a long labor, one was an induction, and one was a Cesarean. All of my deliveries, as well as numerous prenatal appointments have been handled with the highest standards of professionalism and care. I appreciate all of the policies and procedures at OBGYN Associates, and am forever grateful for the obstetrical care I have received.

I can’t even believe these reviews!!! I moved here 8 years ago and was referred by a co-​worker to dr klaich. This office is amazing! I love dr. klaich and his nurse, Linda! I can call for any reason and she will call me back right away! Dr. Klaich is super gentle and amazing. As far as the front office… they’re great!!! I would refer anyone to this practice!!! Love love love it!

I’m so surprised to see such bad reviews for this practice. I used them throughout my last pregnancy and had a wonderful experience. I was well taken care of, had no billing confusion, and no problems with appointments. I was never treated rudely or unprofessionally by anyone. I’m going back for my current pregnancy. For me, it was great!

I am absolutely shocked at the reviews of this office, I have had nothing but a wonderful experience here. When I found out I was pregnant every single person I asked referred me to this office.
I got in with Dr Mellum and was shocked that my appointment started on time. He is wonderful and answers all my questions. This is a large office and extremely busy but I never feel as though he rushes through my appointments.
The one time I had to call and ask a question I got an answer back within an hour, and when I needed to get in that day bc I had something I was unsure about I got in right away. Also the billing department is so great, they run all your insurance and then let your know how much it’s going to be after insurance and even will work out payments if necessary. Very impressed with this office.

First let me say that Dr. Mellum is a fantastic MD, he’s caring, extremely attentive to your needs, has a passion for helping and a kind soul along with his nurse Cinda their a perfect pair.
After a recent surgery I had a few changes in my finances as a result was unable to pay the remaining portion of my bill. Of course this was not an ideal situation so I contacted their billing office; which may I mention are extremely rude, displaying a lack empathy, and argumentative. I sent in a money order for the agreed repayment plan which for some reason was returned and contacted them yet had no compassion for the situation. During this time I moved and did not receive correspondence so upon receiving a letter today I called and was greeted with a non helping attitude accompanied by sighs of breath as if i had disturbed them. In the medical field anyone with direct patient contact needs to have the ability to show compassion as well as empathy in person or over the phone. I’m very disappointed in that department. I’d love to continue with Dr. Mellum as well however, I was told that this was not possible although I payed a majority of the bill.

Dr. Garol and his assistant ruby are just so great! He delivered my baby and was so caring an attentive! The front desk was always nice and friendly!

I booked an appointment with obgyn associates when I first found out I was pregnant. Our first appointment was okay, but we waited over an hour to be seen by a PA, who then was really rushed (and quite rough).
Our next appointment was with Dr. Working, who I selected because she had a minor in critical gender studies, which I thought would mean she would be more female-​centered and understanding. The appointment was going well until I mentioned that we were considering a home birth with a midwife. Dr. Working launched into a horrible story about a home birth gone wrong and ended our appointment by saying something to the effect of «if you decide to go with a midwife, just know how many dead babies she has under her belt.» Needless to say, we did not continue to see her, or anyone at this clinic. Instead we found a doctor who was open to co-​care if we decided to go the midwife route.
The only positive of this establishment was one of the nurses, who was amazingly helpful and supportive in working through getting a zofran prescription and dealing with my insurance company.

I’ve used this place for years. Had Dr. Perry for my last baby and I was so glad she was present at the hospital to deliver my baby! Had somewhat of a high risk pregnancy due to my age and Dr. Perry was very thorough in explaining and recommending tests and answering questions. I read the reviews from people who were upset, and I guess I can see where some of them are coming from. It’s true you’re often in for a wait, and often you aren’t able to see your doctor because they are delivering babies, but I’ve always had great experiences with all the staff there. From the receptionists, nurse practitioners, and doctors. And the level of care I feel makes up for all this. I do find it so odd that someone would write a bad review and then CONTINUE to go to that office afterward. And then they are shocked and angry when the doctor refuses service to them. If you really don’t like it, you had better find another place to go! ESPECIALLY if you’re going to write a review haha. You can’t publicly name people and say bad things about them and then expect them to continue to serve you!

Called multiple times and waited several minutes on hold. I didn’t even get through the queue to speak with the receptionist. After spending an entire break period waiting for reception to answer, the scheduler never answered. I gave up after twenty minutes on the second holding queue. The Dr I see is standard issue. The office is not at all special… just another Dr office with really poor front end service. I left a message that was never returned. As of today, I’m no longer a patient here.

I give this place a 1 star rating because the doctor never called to let you know about your lab results and even if you call to check up on it the nurse or doctor doesn’t even call you back. The doctor would recommend some thing to me and the nurse would turn around and say something else to me.
I hate this place. I didn’t even know that my doctor was retiring until his last day and I saw him the week before and he didn’t say anything to me. I found out from the front office when I went in for my appt. Plus my husband was suppose get a call for an appt and that never happen. Its been almost a month now since ruby told me. I called and Rudy didn’t even call me back. But this is not the first time this have happen. Poor patient care to the max. I never feel so neglect in my life until I came to this place. This doctor just left and didn’t even inform me of him leaving and didn’t even bother to ask what do I want to do. Find a new doctor or he can recommend one for me. I just I’m not consider a patient but just someone who pay to see him because I have nothing better to do and give money away that I could use it for something else. Depressing, I went in to get help but came out with nothing and still clueless. I would not recommend this place to any of my friends and family even though the doctor is no longer there.

I wrote a five star review for Dr. Klaich and I truly believe he is, by far, the best OBGYN out there. He is the only doctor I would see in this office.
The poor review for this office is due to two different experiences with doctors other than Dr. Klaich.
First was my experience with Dr. Westfall. She delivered my daughter when I was at St. Marys… She was the on call doctor. I felt that she didn’t listen to any of my wants/​needs at the time of the delivery and that she was rushed. She wasn’t communicative at all. She was a glorified baby catcher. My delivery was horrible.
Second, was my experience with Dr. Perry. My friend saw her and loved her so I sent our nanny to her. I went to the office for her first meeting too. The way that Dr. Perry treated her was appalling. She seemed rushed and was just rude. She didn’t even want to discuss the possibility of a VBAC. Seeing how she interacted with our nanny made me so mad. And, I now feel horrible for recommending this woman to her. The only reason I did is because she practiced with Dr. Klaich and our nanny didn’t want to see a male doctor.

After several terrible gynecological experiences in Truckee I ventured down to Reno for better care. I found just that at OB-​GYN and Dr. Ericsson! He was so patient and kind, answered all my questions and eased my worries regarding the colposcopy. I would recommend this place to any woman looking for the best gyno care around.

*the billing department received no stars they are horrible!***
However dr perry and staff are awesome. They are all so passionate about their line of work and they treat the patients so well. I work in medicine so I’m a hard person to please. They are very thorough and always so kind. Only reason they didn’t receive 5 stars is because the billing department sucks and treats you as a number.
We once decided to leave and go to women’s health and that was a huge mistake! We are gladly back over here!

This is absolutely the worst doctor’s office I have ever been to. After spending almost a year trying to get decent care from this office, I am done! I probably should have known that it was a bad idea to come to this practice after my first three attempts to see Dr. Westfall were rescheduled. I began trying to see her in January and wasn’t able to actually see her until July. I’ve tried to come to this practice so diligently because one of my friends, who had gotten care here, said that it was a great place to be seen, but my experience has consistently been the opposite. I have an ongoing medical condition which I have been trying to get treatment on and I thought that I was on the right path when in August (remember I had been trying to get in since January) I had some labs and other tests done. I was told that I would have a follow-​up visit to review the results and settle on a plan of treatment. It is now November, and I still can’t get in to this horrid office to find out what is going on. I have called repeatedly and have been told multiple times that someone would follow up and schedule my return visit, but no such luck. No one at reception will schedule me to come back either. I can honestly say I’ve never been treated so unprofessionally and with so little dignity in my life. At this point, I don’t even care, I am just done with this office and I will try to find another practice because this is exhausting and disgusting.
Side note: If you are pregnant you may get better treatment because, from what I understand, this office makes great accommodations for pregnant women, e.g. my friend. But if you’re not growing a human you should really move alone, because their treatment of non-​pregnant patients is absolutely appalling.

Update! After the previous Unilocal review I left for this awful office, we recieved a letter informing us our care had been terminated. Called the business managers, and they had no explanation except «the doctor found it to be in your best interest.» One of the managers of the practice promised to call me back the next day to figure out what’s going on… Yeah, that was 2 months ago. Havent heard from anyone there except getting a bill in the mail. Basically, this office is awful, the staff is a nightmare, they’re all unprofessional to the max. I would never recommend anyone to go here, unless you like feeling like a pay check! If you want to stay with this office, don’t write a Unilocal review on them.
I’m glad we were terminated, found a much better doctor. Anyone who needs a referral to an awesome OBGYN is welcome to private message me!

If you’re currently a patient here you might want to think before leaving a review. Apparently at 8 months pregnant, and an appointment in two days, they feel no remorse in terminating your care. Even tho I was not the one to leave the review, I was told I could no longer be seen because of a Unilocal review. Service was absolutely horrible in the months I was a patient, but I tried to deal directly with the staff. When I called to see exactly what was going on I was met with hostility. Though I was very calm they lady I spoke with refused to answer my questions, and just tried to get me off the phone. I was so upset, it takes a lot to find a doctor who will accept you so far into your pregnancy. It took my husband calling in to get some kind of response, supposedly from a guy who «runs the place». He stated a Unilocal review was no reason to terminate out care, and that he would look into it. We never heard back.
Needless to say, I’ve found a different doctor and I couldn’t be happier. I’m treated with compassion, care, and my doctor takes the time to get to know me and make sure I’m comfortable. While I’m still upset with OB-​GYN Associates, I’m happy that the turn of events lead me to a different office. Being treated like a human being, rather than someone’s paycheck that they have to go out of their way for, is priceless. I urge every and anyone to avoid this office. Unless of course you want to be treated like an inconvenience.

Your contact with any office always starts with the front desk, although the gals seem friendly they certainly don’t seem at all concerned nor do they have any sense of urgency when you call with any sort of problem.
I don’t care for the cattle call type atmosphere of this office. The doctor I saw was never on time and you feel like you are one of many as opposed to an individual there for care.
I ended up needing surgery by one of the doctors and unfortunately had some complications. I was made to feel like I was such and inconvenience during my next couple of visits. It’s apparent to me that they have more patients than they know what to do with so making one feel welcome and comfortable is not at the top of their priorities.
It has been a very disappointing experience to say the least.