Reno Auto Sound

While I was recommended to this company from a friend who had a positive experience, mine was less than enjoyable. My window tint was done terribly and when I went back to get it fixed they only fix half of it. They tried to persuade me to take my money back rather than spend the time to fix it because they felt it was a loss. I’ve never known a company to prefer taking a loss over a satisfied customer. I am appalled by their lack of customer service and lack of professionalism. We all hope for things to go well, but people and companies prove themselves when things go wrong. This company doesn’t stand

I was a return customer from a couple years ago, first experience was great… this time I don’t get what happened. I got an estimate and let the guy know I would call back to have a appointment scheduled. I called and was told no problem I can get you in tomorrow. Well I called the next day to say «don’t you need to order the part first… guy replied «oh yeah I forgot that part» So he told me I will go ahead and order the part then call you to schedule a time to come in. Okay no problem right? Well I had to call back person I had spoken to was gone person that picked up said «oh yeah he got the part ordered and will call you later today.» No call back, so I called back again before they closed the original person I spoke to picked up the phone and told me «oh no I didn’t order the part yet I will tomorrow. «REALLY? So by this time it is Friday he said he can get me in the following Friday. Finally getting somewhere… I thought.
On that Friday I took my car in the morning they were nice enough to give me a ride to work. Later that day I checked on my car and to my shock I was told that I would need to purchase a part so the stereo would work with my steering wheel controls. Even though when I was looking at there High Priced stereos I was told to just buy a stereo with the steering controls capability WHICH I did same exact stereo from Best Buy with a warranty which was $ 130 + (original estimate) $ 435 (which included all the wires amp and speaker box from my previous trip to them) and NOW a Additional $ 120 Man was I pissed… So it was lowered to $ 100 instead of $ 120 so a Total I invested of $ 665.00 WTF… that is insane and I feel more screwed even tough everything was installed and works great to my surprise now the passenger side window will not go down or up from the driver side at all and it did before. I did what any smart person would do since it was working before they messed around with everything I took it back today and guess what happened what I figured considering my experience so far they took it off and told me that it was the control panel that they didn’t do anything. What a joke! Please make sure you are on top of them if you go here because they will screw you and lie to you I am so disappointed especially since I was told Joe (the owner) would call me to make things right and I have not heard a word. :(

Reno auto sound couldn’t have any worse customer service. They treat you as if your dumb for not knowing everything about stereos or subs. Plus the prices are outrages compared to NEVADA AUTO SOUND. Go to Nevada auto sound, save some money, and get good customer service.

If I could give this place ZERO STARS I WOULD. My boyfriend and I went in for a simple stereo install on his truck. He paid a lot of money for «labor» in which took them 30minutes (not worth it) and they asked my boyfriend where he wanted the microphone placed and he told them right next to the steering wheel but instead they installed it next to the rearview mirror? I guess his opinion as a paying customer meant shit to them. Also he figured out the next day that his stereo came with a bluetooth remote and aux cord… but it is nowhere to be found… my boyfriend called reno auto sound, asked them about the missing remote and aux cord, and asked to speak to a manager and they said «sorry but our manager isn’t in today». We called everyday for 5 days until finally they said it could be in the «installers lock box»…now I dont know about you but that was the shaddiest thing I have ever heard. A day later WE CALL (youd think reno auto sound would give the worried customer a call when they found what was missing) they say that his bluetooth remote and aux cord were in the lockbox… Why is his bluetooth remote and aux cord in a lock box? (STEALING FROM THE CUSTOMERS?) hmmmm
…finally they say they have it and are holding it for us in the store. Shady people, terrible customer service, no respect for others belongings, overpriced for the quality of service they give, JUST STRAIGHT TERRIBLE TERRIBLE TERRIBLE GOD AWFUL SERVICE. DONT GO HERE. I REPEAT DONT GOOOO HEREEEEE!!!

Scheduled a 10am appointment for a service that I was told would take ~4 hours to complete. I tell them that I’ll be back around 4 pm to pick up the car and they start saying how busy they are going to be. But I have an appointment right?! I call at 3 pm to get an update and they start feeding me BS about how they are have difficulty because of my car. My car is a brand new vehicle with less than 100 miles on it. When I ask if everything is going alright and if there is anything wrong with the car, they back pedal with more BS. I arrive at 6pm when I’m told it will be complete, and they say that they are half way finished with it. It’s now 730 and I still don’t have my car. I will avoid this place by all means in the future.

I was very disappointed. At 11/​24/​2015 at 4:00 pm, I called and spoke with Gary. He was cordial on the phone and we made arrangements for an appointment the next day at 3:30pm, right after work. I arrived at 3:00 pm and approached the gentleman at the counter. He looks at the computer and says that I was scheduled at 12:00 pm. I informed him of the mistake, but all he said was «I can schedule you on another day.» What a waste of my time. No apology. Just a cold customer service.

So I bought a new car had an appt today @ noon at Reno auto sound and at 1:30 they hadn’t even started my car. Their response was «oh our tint guy was running late today» no apology no offer to reschedule… I can take my business elsewhere my time is valuable and I expect to be treated that way. Horrible customer service would never recommend this place to anyone!!!

DO NOT TAKE YOUR CAR HERE! THE LIFETIME WARRANTY IS A JOKE. THEY RUINED MY WINDOWS WITH THEIR CRAPPY TINT JOB! I took my brand new 2012 buick lacrosse here to get the windows tinted. Seriously 30 miles on it. Now three years later the tint is so bubbly you cant see through it. They’re supposed to have a «lifetime warranty» so I called. The person who answered the phone told me that I was the sixth person with the same problem and apparently there was a defect with the glue used. I told the guy I couldnt locate my reciept, would they be able to locate a copy in their system. He said he would look and call me back. I asked him how much it would cost if he couldnt find a copy of my reciept. He quoted me $ 180 just to have the tint removed because apparently the glue is super strong, oh and there is a good possibility the removal will ruin the rear defogger because they may have to take a razor blade to it to scrape off the tint. I paid $ 200 to get the crappy tint put on in the first place. Long story short guy never called me back and Im currently looking for real professionals who may be able to make it so I can see behind me again without ruining the defogger.

Giving 2 stars for now and here’s why. I scheduled my appointment to get my windows tinted last week. I dropped my car off on Sunday since my appointment was first thing Monday morning. I had to make arrangements for transportation to work as well as having someone available to pick up my car. Appointment was at 8am. I receive a call around 3pm saying the tint guy called in sick and that I have to reschedule. Now I understand life happens so not upset about the guy calling in sick. What irritates me is that it seems like the shop only has 1 guy to do tint and now I have to make arrangements all over again. Ive never been to this shop before and I like to give places a second chance so hopefully next time around some stars get added to this review.

Great shop! Got my windows tinted here and got a glare strip on my windshield to help block the sun from hitting my eyes. They have lifetime warranty available and their stereo prices are reasonable so I got a Bluetooth stereo and everything works well.

This shop is hands down amazing. A buddy of mine went in to get speakers and they did a good job. They were friendly but it took a while. That was several months ago, i came back in and the have a whole new crew working there and they are fast. I came in to get a gps stereo with bluetooth and keep my steering wheel functions. I made my appointment for 10 am, i told them i had a dentist appointment at 12, i was out the door by 11:30 and made my appointment. They even called me a few weeks later asking me how the stereo was doing and if i was happy. I see a bunch of bad reviews on here, but really, this place is amazing.

This place is absolutely horrible. I’ve been waiting to get my automatic door locks installed for over a month. They never follow up with what they’re doing and they never seem to have the parts. I came to this place to save a couple bucks but I regret it now, should’ve just paid the extra. Never coming here again.

I showed up to get my system hooked up, the previous owner had it set up but for some reason cut the wires near the battery. They checked it out, gave me an honest quote and they rounded off to lower price. Total charge was $ 100, not crazy cheap but they weren’t screwing me over and the work was clean and they are honest people.

Terrible. Dealer outsourced them for my alarm. They scratched the inside of my car and left wires all over the place. Long story short, dealer is removing system and installing a new one because car doesn’t unlock. I always support local and will never recommend this place.

HORRIBLE BUSINESS!!! POOR QUALITY WORK! I would not recommend anyone coming here. We meant to go to Nevada auto sound and didn’t even notice till it was too late. Horrible customer service and quality of work very very low. My boyfriend took his car here early saturday morning to get an alarm installed and the guy at the front deal said he could get it done by the end of the day. So we leave his car and when we go pick it up they literally mounted the alarm horn onto the wiring with zip ties. Pushed the wiring in between the rubber piece that brings the wiring to the dash from the firewall. Left a 10 inch screwdriver wedged in there. They had wires hanging out under the steering wheel dash. Broke the side paneling near the windshield. Would never come back here. Ended up having to remount the horn and reroute the wiring. Would not recommend coming here. If I could a 0 I would.

They seemed irritated to have customers (was more interested in taking breaks), tried to support local business but it looks like I’ll be going next door to nevada auto sound instead.

I had these guys install just one 12″ sub into my car and a few hours later it started to go in and out. I fixed the wire but then 2 weeks later both of my back speakers stopped working also. I called them to have them fix it and I came in right after the phone call and no one was at the shop. I waited for an hour and half to get service.

I just purchased a new car stereo with SiriusXm radio. I walked in and was immediately greeted nicely and asked how they could help me. I told them I wanted a new stereo for my car. I was asked what features I was looking for and then they made a recommendation and offered to install it right then. I was in and out with a new Stereo in less than an hour.
Very nice people. They made the entire process enjoyable. There are even comfortable couches to sit on while you wait.

My new $ 700.00 1993 Mercedes 190E came with a nice Sony stereo someone haphazardly installed. So since the car already had speakers in the dash & doors from the factory, I figured I should at least get them hooked up.
I first tried a couple of other well known install places, and although the prices were reasonable 75.00 & 85.00, they couldn’t get it done quick enough for me.
So I dragged my kids with me into Reno Auto Sound by the Peppermill and the guy at the counter quoted me $ 65.00 (so far so good) and when I asked when they could do it, he said how about right now.
My kids and I were there for less than 30 minutes and it was done. The sound is great, (considering they are crappy factory speakers) fader & balance now function & they tightened up the previous deck install so it doesn’t slosh around in the dash.
I highly recommend them.

I had the worst experience that I have ever had at this place. I went in one Saturday and talked with some sales guy. He said he could get me installed that day and I suggested we take a look at my car first because my current stereo was pretty integral to my console and I figured they might need to do a custom job, and then he said «Oh yes we can get a special console piece for your install delivered immediately», and then he came back and said everything was closed for the weekend and wouldn’t be able to get it until Monday, so I said fine. I looked at some stereos with him and picked one out, asked about some 12″ woofers for my trunk, but hadn’t really picked anything out, and he got a phone call presumably from his boss and started talking about me like I wasn’t there and how he was gonna set me up with a particular stereo and some speakers that I hadn’t even agreed on. After he got off the phone I ended up picking some different speakers, and later another guy came in from the garage and told him he was trying to order the wrong piece and that it was difficult to find and that they had to order it from Japan, so I said «fine just order it and I will bring my car back in another time». So they took $ 100 deposit and the guy said he would find that part «whatever it takes» and he would call me. I never did get a call, which is no big deal. I called back a week later and asked if they were able to find the part and the same sales guy said «yeah bring your car in». And I said «Do you even know who this is? I have the 2005 Subaru Outback» and he said «yes we got it». And I said «Are you sure?» and he said «Yes we have it». So I brought it in the next Saturday and I had to deal with the same guy again, and the first thing I said was «I can’t believe you got that part in» and he said «Yep». So he took all my money and said the install would take a couple hours and he would call me when it was done. So I left for a while and never received a call. Four hours later I called and asked if it was done and the guy said «Yes it’s done». So, assuming it was done, because he said it was, I went to pick it up and when I got there they hadn’t even touched the car. And I was like, «WTF?» The guy acted like he didn’t even recognize me, and he said he couldn’t find the receipt and asked me to provide proof. And again, I was like «WTF?» And the receipt was on the counter anyway right in front of him, so I picked it up and gave it to him and he said «Oh yeah we couldn’t get the part.» And I asked why he told me he got the part if he hadn’t gotten the part, and why he had taken my money to do an install, and why I left my car there for four hours for the install and the whole time he never even told anyone I was there, and never called me. And he just said «Sorry I don’t know why», and again I was like «WTF?» What kind of place is this? Who does that? I mean the guy completely lied about everything. Never seen anything like it. Do not ever take your car to this shit hole. The guy’s name was K-​Lee, by the way — completely unprofessional and just plain something wrong with him. Weirdest thing I ever experienced in my life.