ROC Express

Not a good experience for my son who had broken his wrist playing baseball. Pushed him through like cattle, no empathy, no emotion from PA Bruce Galio, no after care instructions, no returned phone calls and messed up the billing address without correcting it after several calls. Front desk people were short and rude. Not a good feeling about this place.

ROC Express is the BEST place to go if you need an emergency Xray in Reno! We were in and out with an Xray, diagnosis and cast, in – no lie — about 30 minutes!
My 13 yr old son had a bad fall while playing basketball at school and we suspected a broken wrist. I was not looking forward to a typical 3 to 4 hr ER/​Urgent Care Visit, so I called our GP to see about getting an order for an Xray to save time. They told me about ROC (Reno Orthopedic Clinic) instead. When I picked up my son from the school nurse’s office, they also gave me a brochure for ROC, so I reluctantly decided to give them a try. (I say reluctantly, because we live in South Reno, and ROC Express is located about 30 min away in downtown Reno)
SOOO glad we made the decision to go to ROC! Even with the extra driving time, we were in and out of ROC long before we would have gotten past the waiting room at the St. Mary’s South Reno Urgent Care near our home!
We walked into ROC without an appt around 1:30pm on a Thursday and were greeted by two smiling staffers who waved us over to the counter. As soon as check-​in was completed (10 min?), we were immediately brought to an exam room. About a minute later, a technician came in and took take my son for an Xray; they returned to the exam room less than 5 minutes later. A few minutes after that, Cameron (a Physician’s Assistant) came in with the diagnosis: a «buckle fracture» to my son’s right wrist. He explained what that meant, and that he’d need a cast on for 4 weeks, then answered all our questions.
Next up, we were brought to large, open room for the casting where another gal (a nurse?) asked my son to pick his favorite cast color from a rainbow assortment. The casting process didn’t take more than about 10 – 15 minutes, including question and answer time.
Check out was a breeze, and we’re booked for a follow-​up in a month for a final Xray and cast removal.
Everyone was super-​friendly, down to earth, explained everything very well, and overall very personable and seemed to really enjoy their jobs.
Big Bonus: since they only deal with orthopedic emergencies you don’t have to worry about picking up illnesses from sick people in the waiting room.
I really hope we don’t face any more orthopedic emergencies, but if we do, I know Reno Orthopedic Center (ROC) in downtown Reno is the place to go for quick, efficient service!

I went into the Spanish Springs office today, when I left the office, I asked the receptionists and other office staff to give the doctor imposter a message for me. I asked them to tell him to, «Go die in a fire.»
When I first walked in, the receptionist was pleasant enough; she wasn’t nearly as kind as the person on the phone. It was a very, very short wait to get back to see the pseudo doctor. He introduced himself as «Dr. Gallio» I found out later that he was just a physician assistant.
Okay, so back to the actual visit. I went into the roc express office on 2÷5÷2016 after going to the ER to make sure I didn’t fracture or break my ankle on 2÷3÷2016. On the date that I went into the ER, roc was on call and was required, by law, to see me ONCE since they didn’t take my insurance. I went to the express office in hopes that I could just get it over with, get a referral for the MRI, and per the woman that I spoke to on the phone, I could be referred to an orthopedic doctor that does take my insurance.
Nope. Not here.
I got to see a self-​important PHYSICIAN ASSISTANT that was parading around as some kind of super specialized and experienced DOCTOR. His name is Bruce D. Gallio, MHP, PA-​C. The only thing that he did was more X-​Rays, since the ones that were done at the ER weren’t enough to show that I didn’t fracture or dislocate it. He refused to authorize an MRI «just to waste the state’s money» (his exact words — I have a form of Medicaid as insurance, the horrid stuff). Awesome, I saw a PHYSICIAN ASSISTANT that uses his political agenda to influence how he cares for people.
Interestingly enough, in the PA’s discharge notes he says, «…due to ROC policy I have to refer her to her PCP and or a contracted orthopedic doctor. She (Me, patient) is demanding an MRI and as much as I can not say that she will not need one in the future it is not indicated at this time.»
So, essentially, this PA that works for Reno Orthopedic Clinic is saying that I do need an MRI, but he doesn’t wanna refer me for one because that would be saying that I am right. He is also saying that I need to see a DOCTOR and since I have an appointment on the 26^th (edit: orig had 28 in there by mistype) of the month with my PCP and can’t get in any sooner, to hell with me if I develop compartmentalization syndrome, I don’t matter.

I really felt like I got a crazy good level of service. This is my first sprained ankle and I knew it should have been healing faster. The entire staff was super nice and they functioned like a well oiled machine. I wish I would have known about them two weeks ago. The healing process would have been faster.

I was recently in a motorcycle accident. I went to Renown ER and got patched up and they referred me to some orthopedic Dr in Reno. I called them and wasn’t given a call back for a day (meanwhile I was in a ton of pain). So I decided to go to ROC Express. From the time I walked in to when I was in an exam room with a doctor was less than 30 mins. They were more than courteous and friendly and very helpful. I walked out of there feeling much better about my injuries. Not only did they take X-​rays but they removed all my bandages and cleaned/​re-​dressed them which I was not expecting.

I walked in without an appointment and was seen within 30 minutes. The doctor, who was humble and nice, listened to my problem and determined I should get x-​rays.
Their equipment is really up-​to-​date. The girl who did the x-​rays has a cute personality. She is sparky and got me in & out of there within no time.
The doctor looked at the x-​rays and referred me to a foot specialist within their group.
Without insurance you will pay $ 300. If you pay in full at the first visit you get 40% off that visit and subsequent ones. Each visit thereafter is $ 150.
Siri will take you to the front of the building where there’s paid parking. Go around the side/​back and use their own parking lot. It’s free and there is plenty of parking spots.

I went in to get my knee checked out after injuring my knee while I was working out. I was blown away by the entire experience. I was very impressed with the service. From the woman who checked me in to gentleman who took my x-ray’s to the doctor (Cameron Byers) and nurses. Everyone was friendly, attentive and made me feel comfortable. The facility is just as good. I was in and out in less than an hour. Even though it was fast it did not feel rushed. I was pleased with the treatment plan the doc set forth and I am happy to give them two thumbs up. ROC Express, thank you!

I had a great experience going to Reno Orthopaedic Clinic Express while I was there. However, when there I spoke with the doctor and he gave me two options: 1.) get an MRI to identify what is going on or 2.), since my insurance wouldn’t cover all of the MRI, don’t get the MRI and wear a boot for 6 weeks. In less than a week, my foot was feeling worse even though I had been wearing a boot and realized I wanted to get an MRI. On Monday, I called stating I wanted an MRI since my issue was worse and they said that the person I met with would need to speak with me and they would give me a call on Wednesday. By Wednesday afternoon I hadn’t received a call, so I called the office again. They said that they would put in the request for the MRI. So, I thought I was set. Then on Friday, I called to see how the request was going, and no request had put in. Now they are saying I need to come in again (and pay and additional $ 206) because the doctor I met with hadn’t written down that he suggested I get an MRI. I shouldn’t have to pay for a doctors sloppy work.

I was referred to the Reno Orthopedic Clinic by Renown Urgent care after hurting my ankle. This was by far the best experience visiting a doctor.
The staff is 5 stars all the way! Extremely friendly and helpful. I could not be more pleased by cheerful they where.
The facility was very clean and the doctors are awesome as well.
I’d highly recommend the Reno Orthopedic Clinic to anyone that needs a specialist for foot and ankle problems.

EXPRESS is exactly what you get!
Think I waited a few minutes to register/​complete paperwork then directly into an exam room, exam, xrays, back to room for discussion and a plan in less than an hour total. Have my prescription for the tendinitis ointment, physical therapy referral/​script and a follow up with a Sports doctor in a month!!! Very NICE, Very Express and completed my first PT appt there at ROC PT too! Great service all around!

Quick and friendly service. They try and see all walk ins within 20 mins. I didn’t wait more than 5 minutes to be seen. Breaking bones is no fun, but if it happens to you, go see these guys.

Wasted two days when I broke my arm by going to St. Marys Urgent Care on Robb Rd. They lacked x-​ray so I was then sent to St. Marys Hospital for x-​rays. It took too long to get the results. Wish I would have known about Roc Express!
Two days later I went to ROC Express to get my arm casted. Didn’t even have to make an appointment. Here’s what they offer:
No Appointment Necessary, open M-​F 7am to 7pm. The area’s only orthopaedic urgent care, they provide a level of convenience, efficiency, and expertise that, until now, you could only hope for. Lower Cost & Fewer Hassles, Immediate Access to the Expertise of More Than 20 Orthopaedic & Pain Specialists
On-​Site X-​ray, Casting, & Surgery Center.