Safelite AutoGlass

Needed a new windshield under insurance due to a growing crack. Took it into Safelite on Kietzke a few days later and they replaced it within the time they said. Very courteous and pleasant staff, left my BMW X3 nice and clean. However, the rain sensor wiper feature no longer worked. As soon as I called them they scheduled me for a warranty replacement, but they noticed flaws in the one they received so they reordered and rescheduled a second replacement, thoroughly examined it before fitting and took care of me promptly without question. They were a pleasure to work with. Thanks Safelite, Kietzke, Reno!!!

Very easy to deal with. They came to my office and repaired a chip in my window. The staff was very friendly and professional. He described exactly what he was going to do and how he was going to do it. He told me exactly how the repair would look and answered all my questions. He was finished quickly and in less time than he quoted. A nice touch is that he vacuumed my car. It wasn’t the greatest vacuuming but hey, it’s a free courtesy service. They billed my insurance and all I had to do was give him my keys and sign a paper.

Someone decided I didn’t need a back window quarter, so, they tried to smash it out. Safelite went out of their way to find me the best cash price on the quarter glass. Installed it beautifully and quickly once it was in stock. And, cleaned all the broken pieces in the back seat before giving the car back. Terrific communication, reasonable prices, easy to find. Plenty of off street parking. Hopefully I will never need their services again! BUT, if I do, I would definitely go to them first. First class service!

They fixed my windshield after it got wounded while I was traveling. With on-​line estimate and appointment, it was easy to set up. They started on time and the repair took about 45 minutes.

WORST CUSTOMER SERVICE! I called on Nov 24 had to wait until Dec 1 for the appointment. Thats fine the windshield had about a four inch crack on the 24^th. By the 1^st the crack was all the way across the window. On the 1^st at 8 a.m. I got a call from the tech saying that he would be at my home between 3 and 5. At 4:40 p.m. I got a call saying that he was running behind and wouldn’t be there until about 6. He asked me if I was going to have enough light for him to do the job I said well there are four porch lights and it’s quite a bit of light he said that he would check it when he got here. At 6:15 he arrived at my house didn’t go near the car but said no I’m not going to do the job you will have to reschedule. I said well how long is that going to be because I’ve already waited a week and my windshield is cracked all the way across and I need it fixed. He said let me see if I can get ahold of somebody to see when we can get you in. After 15 minutes of him trying to get ahold of somebody I told him forget it I’ve already wasted enough time waiting for them all day. The next morning I called their office to speak to the manager Mike who proceeded to tell me that it’s my fault that the window didn’t get fixed and that I refused to let the tech in my garage (which is a complete LIE) and what is he supposed to do they have many customers and they are busy. Mike was not going to help in any way he was the RUDEST manager at any establishment I have ever seen or spoken to. They have the WORST customer service and I will NEVER use Safelite and I will make sure that everyone I know does not use safelite.

I had a chip in my windshield and brought my car in to have it filled. The entire process took 24 minutes, they washed all of the glass on my car, and vacuumed the interior mats. Insurance covered 100% of the repair so it was really a no-​brainer. Service was great and fast. Highly recommended.

The techs showed up promptly on time. They were very polite and professional. They did the job well in a timely fashion. They gave clear instructions. I would highly recommend them. They’ll be getting all my future business.

Traveling from Sacramento, I managed to get a crack in my 2009 Toyota Tacoma windshield. It was apparent that the crack was going to progress through the trip, so replacing it while in town was ideal for me. The pits and small little target rock cracks in the OEM windshield made replacement justifiable to me.
Safelite’s radio marketing in KFBK works. I googled the closest windshield repair location in Reno and I managed to get an appointment within the hour. The woman I spoke with told me they’ve serviced my model vehicle, too — assuring me they we’re familiar with the model.
I was slightly concerned about the optical clarity of the glass — distortion being the most frequently cited issues. But I wanted the glass fixed and not about to wait for a Toyota part to get shipped.
I checked in, dropped my car off. Ate at a delicious Vietnamese phở restaurant across the street, and came back with the truck almost ready.
Spoke with Travis who gave me clear windshield care instructions. Real cool guy. The tech was awesome too, but I didn’t catch his name.
The interior was vacuumed, and dash wiped down. Rear view mirror mounted square. Glass’ optical clarity exceeded my expectations. I don’t think you’d be able to tell unless you looked for the Toyota logo.
I paid out of pocket. Not sure if my vehicle insurance would have covered it. I was just happy that I got it done.

Ok, 5 stars not usual unless I receive exemplary service, in person and on the phone. I did, with Safelite. I needed special order windshield replacement. Appointments had been previously scheduled so Safelite called me to reschedule the home service previously arranged. The customer service rep was so friendly, apologetic (no need) and scheduled a convenient appt. David, the glass tech, 5 stars himself, on time, friendly, professional, did I mention he washed our windows and vacuumed the car. They allowed 2 hours to cover their bases but David was also fast and efficient and finished well under that time. Lucky Safelite, they hire well, lucky the rest of us.

When our windshield cracked, our insurance company directed us to Safelite. They came to our home the following day. Watching their technician, JJ, install the new windshield was like watching a surgery. He knew exactly what to do, in what order and had an amazing selection of specialized tools for the job. The caulk bead on the glass frame was straight as an arrow. There was no wasted effort. He even vacuumed the car and washed the windows when he was done.
I could not be more impressed with JJ’s professionalism and, by extension, with the Safelite company. Bravo. JJ is a maestro. Polite, friendly and efficient. I am so happy we chose Safelite.

These guys were very nice.. I tired to come in early, but no dice. That’s OK… However they were shorthanded and hustled to get done on time. Now, pay attention when they say 1.5 to 2 hours. They mean it. The waiting room was fine and they have a clean restroom. It wasn’t cheap but my car wasn’t a cheap car either. I actually found a 30 dollar coupon somewhere online or via an email. Pay attention. Do the online quote, then wait and watch the coupons start coming in. Everything runs through their corporate office and there is no haggling. No discounts for multiple vehicles or anything. Satisfied, but had to be smart to get the best deal, and this is something no one buys very often. In this case, they used the whole 2 hours. A little bummed, but it is exactly what they said it would be. At least I saved the 30 dollar fee for doing it at my house. Bring something to do when you visit.

My windshield got a small crack mysteriously (no — nothing hit my windshield) that grew exponentially over the course of a week. After making it halfway down the entire windshield and all the way over to the driver’s side, it looped back and stopped right underneath where it had started. How weird. I made my insurance claim and made one of those dreaded 8 am — 1 pm time frame appointments. I hate waiting around.
On the day of my appointment, I got a call to let me know that the windshield they got in for me was distorted and so they had to get a new one and I’d have to reschedule my appointment for sometime the following week. Dang it! But to make up for it, they would give me $ 25 off my deductible. Alright by me.
I wanted a Saturday appointment since my work schedule didn’t really allow me to take more time off. However, they only do in-​shop work on Saturdays. Unfortunately, that Saturday was my boyfriend’s birthday. What a good sport to spend it with me waiting for my windshield!
When we showed up, they told me it’d be 1 ½ to 2 hours for the work to be complete. So, we headed off to grab some lunch and kill some time. When we got back, we only had to wait for about 15 more minutes and then my car was done. It ended up being closer to the 1 ½ hours. And the $ 25 off that I was offered over the phone held true — I didn’t have to pay my entire deductible — so I was pretty happy that wasn’t just fluff to make me feel better.
Anyway, the guys at this particular location are really friendly. And, I know every location does this, but I love that they vacuum your floors and clean all of your windows. I hope I don’t have another broken window any time soon, but I know if I do, I’ll be back here!

Best service in town and best prices. Even the phone call just felt good. I called fast glass and they wanted to charge me 200 $! About 80 $ more than last time. So i looked around and found these guys. Called them and from the moment someone picked up i was treated wonderfully, they charged 165 $ and it was worth the price too. I chip in my windshield spidered out and i was worried about a ticket, they fit me in that day. They vaccumed, wiped down the inside of my car and washed the windows. Waiting area is cozy and has tea, water and free suckers. They all treated me like a person, not a dumb girl like fast glass does. Ill definitely be going back.

Took a BIG rock right in my line of sight. Called Safelite and they got me in the next day while we were visiting. In and out in 45 minutes. Everyone was great. Only thing I REALLY DISLIKE is that their phone numbers all go to a central location. I want to talk to the people doing the work. Its a poor model IMHO. All that said I would still use Safelite without reservation.

The staff is what makes this place great. It is frustrating dealing with the corporate office but Mike always takes care of us. We have had several windshield’s replaced here as well as two hard to find side windows on an 84 Toyota. Mike is trustworthy and doesn’t take advantage of people and that is worth it’s weight in gold. Stop in and talk with them and they will take care of you with kindness and respect. They even do on site repairs and everyone I have dealt with have been great. Keep up the hard work team!

Someone broke into my car, smashing a passenger pop out type window. As if that wasn’t bad enough UNR PD tried to tell me it was a baseball, even though I couldn’t understand how a baseball had smashed a safety glass window. Anyways, Safelite got me in the next day (they will drive to you, but I like taking my car myself) and had it fixed quick and easy. While I was there Travis, my repair tech, asked me if they had caught who broke into my car. I was confused because I never said what happened, and I asked what he meant. Travis was able to point out the marks that showed someone had pried my window open, shattering it in the process, and explained that there was no way a fly ball would have done this to my car. He was very helpful in the information I needed for my report, and even volunteered to throw a window on the ground in front of me to prove it (I’m about 75% sure he was kidding, but he knew his stuff) and also popped my door panel back on tightly (had also been pried loose). They told me an hour and half and had it done in about 30 minutes. Quick, easy, decent price. They also vacuumed out most of my car (not just the glass) and washed all outside windows (I think they did the inside of a couple too… They were pretty dirty when I brought it in…)
I’ve used them one other time for a chip in my windshield and had another good experience. I do wish they still gave out the air freshener vent clips!
Travis is awesome, the manager Alyssa is very friendly, and the kid who checks you in is sweet. I’ll go back if my poor car keeps getting beat up.

Nick was helpful and said he would travel to south Lake Tahoe for the same cost.
I appreciated the customer service, explains toon and the results

On a road trip and got a chip in my windshield. I was thinking «great, it’s gonna spread before I get home or I’ll lose lots of driving time waiting for an appointment».
I didn’t want the chip to spread so I called my insurance. My insurance set an appointment here because I would be passing through. Even though I was few min. late, they saw me and fixed the chip in about 20 min! Back on the road again with minimal time lost. And my insurance covered it. Sweet!
The guys were awesome. Professional and explained everything.
Thanks Safelite!

Arrived home at the RNO airport in the driving rain /​snow at 11 pm at night and driving back up the mountain, noticed a rather ominous crack in the front windshield that hadn’t been there three days prior. All night I had nightmares that my windshield would explode in my face during a blizzard. I called my insurance company and within a day, they arranged for someone to come up to Incline to do the repair. Jesse was the technician and he was so nice. We picked a convenient parking lot where he would have lots of room and I could hide in the Starbucks. All done within 45 minutes. Total cost out of pocket was $ 100 — insurance paid the rest.

Stay away from Safelite! Use anyone but them.
I had a small chip– about ¹⁄₈ inch and called my insurance company. They made an appointment for me with Safelite. I went down to their location on Kietzke and the tech said «That will seal up, no problem!» He went to work on it while I waited. About 30 minutes later he cam in to tell me that by attempting to fix it, a 6″ crack had appeared. He said it happens in «1 in 1000 «of the cases and that he’d seal it and it wouldn’t get bigger. It has, and become more visible. as well (see pic).
A mechanic friend of mine asked if they acclimated the temperature before they did the «repair»: in other words was the temperature much different inside the car than out? It was a cold afternoon and the heater was on. No they didn’t.The tech went right to work on it.
I contacted customer service and they said the fail rate is more like 3%, and that there is nothing they will do although they can gave me a quote on replacement: $ 443 (my deductible is $ 500). When I told them about not acclimating the two temperatures before attempting to repair, they had no answer.
What a great business model! Hire inept techs to repair chips, and you don’t have to worry about if they do it correctly, because if they don’t you can actually make more money from the replacement! They don’t care whether the repair is successful because they make more money if it isn’t.