Sierra Moving Systems

My initial call was answered immediately and the appointment scheduled promptly. The estimator was punctual and professional and even delivered the quote to me on the same day. The service coordinator was super polite, friendly and helpful too.
The quote was about the same for the the storage pod-​type companies that don’t even pick up and load your belongings. The moving crew was very polite, careful and professional. The delivery driver was also very helpful and returned calls promptly.
I see the mixed bag of reviews here and can say that I would highly recommend this company and definitely use them again. I even got a refund at the end since my household weighed less than originally estimated.
I am completely satisfied.

Don’t trust these guys! I called Mayflower to get an in home estimate and they rescheduled on me 2x. I made it clear that I was leaving the country and needed to get this done in a timely manner. All they could provide was a «window» with a time that the lady would show — no confirmation as to if she was running late or on-​time. Terribly rude people! Also, apparently if you are looking for the easiest job in the world, look no further. They have a receptionist there that can ONLY answer the phone. She is not permitted to walk down the hall to see if her employees are in or out of the office! Unbelievable!!! They lost my business — that’s for sure!!!

So far their best estimate is a over a week past their original drop-​dead delivery date. Stuff was packed and taken to a warehouse where it still sits and has yet to be picked up by a driver. They «claim» the drivers are all designated and contracted through corporate and they have no control over when they will get there or their schedule once they do.
Really? Your entire company is based on logistics and moving items from point A to point B and you can’t remotely tell me where my driver is, when he picks up my stuff NOR when he will ultimately deliver my things to me??? Seriously? What is the purpose of your moving company if you can’t wrap your heads around the task of moving?
Do NOT use this franchise… and if this is indicative of the way Mayflower allows all their franchises to operate then just don’t use Mayflower. This is NOT the way business should be done.
There is no sensitivity or understanding regarding the fact that they are essentially holding all your worldly, irreplaceable possessions hostage while you can do nothing but sit and wait.
Do yourself a favor and if it is even remotely an option, drive your stuff yourself!

In doing business with this company, keep your eyes wide open, This was a flat rate move, less than 10,000 pounds, out of state. The bid was not the cheapest, yet not the most expensive (Bekins). All very nice people, yet we «misunderstood» the sales contract. When the sales person was at the house, the quote for packing was estimated as 40 boxes, and she indicated that if they didn’t pack the amount of boxes, we wouldn’t have to pay for them.
A competing sales person (Bekins) pointed out that we would need to hire a shuttle: load the goods into a small truck and then have it moved to a larger van, since the street was too narrow for a large van.
When we went to the office to finalize the paperwork, right before the move (too late to secure the 2^nd bidder), we were informed that the quote was «binding», that we would be paying for 40, whether they packed them or not. They packed far less than 40 boxes. Oh, & yes, we would need to pay for a shuttle, something the sales person knew when she visited the house. The excuse was that she didn’t know if a smaller van and its drivers would be available on the day of the move.
On the day of the move, the sales person called us, regarding the «binding» quote & kept saying «but you have the best movers», instead of addressing our «misunderstanding». Yes, that was true, the movers were the best. The bad taste was that we were misled by the company itself, not once, but twice. Moving is stressful, and you do start to worry about the other «misunderstandings» that may happen.
Also, if you’re getting 2 separate bids, be advised that Sierra Moving Systems, a Mayflower franchise & Puliz Moving, United Van Lines, are owned by the same company, with employees doing work at both buildings. Not exactly something you’d pick up off of their web sites.