Spa at Grand Sierra Resort

Had a couple of free days at the Grand Sierra along with free tickets to the Star Trek concert (which was great, check out theater review).
I’ve been to this spa before to have my nails done on a previous visit. You fill out the usual paperwork, and it’s nice to see that they actually look at it. I’ve had a knee replacement, so when I entered the massage room, she had already prepared a knee rest so I would be completely comfortable during my treatment.
This visit, was a Mother’s Day gift from my daugther for a Citrus Facial… today’s special. It was 50 minutes for $ 90… a very relaxing way to spend an hour. My spa tech was Jen… she did a great facial… loved the green tea mask.
If it were not the special of the day, locals get a discount during most week days (call and confirm when making your appointment). Along with your service, you have access to the spa until 9 PM where you can enjoy quiet time in the Relaxation Lounge (champagne served upon request as part of your service). Then there’s the jacuzzi, and other spa treats available all day. You also have access to the pool.
The Spa is well maintained and quiet, as a spa should be. Definitely would go back to try other services.

I’ve been to this spa a few times now yet I always forget about it.
On a recent not-​free stay (rooms/​theater free-​meals/​gaming/​spa NOT FREE!) at GSR I was looking to kill some time so I booked a facial.
I was happy to find my facialist would be Patricia Finley. Nice gal. Great service. She has done my pedicures in the past. I highly recommend her for any service.
Walking into the spa we were handed an intake form. Very thorough for a facial — allergies, medications, pressure of message, etc. When I returned the form I was immediately taken back to the locker room. Nice space — huge lounge with snacks, bathrooms and showers but the locker/​changing area was petite. Within seconds of taking off my clothes off and slipping into the robe I was taken to the relaxation lounge (aka the room your wait for name to be called for your service) it’s nice a few lounge chairs, blueberry water, and snacks.
The Good:
20% Reno local discounts on most services — cannot be used on the specials.
Citrus Facial is great but it’s a specials so no discount and it’s only be offered for a limited time.
Hours 9AM-​9PM
Any service over $ 50 offer give you a day pass to the spa.
Friendly staff — I hadn’t been there in months yet when my treatment was finished and I was lounging they asked if I would cared for a Red Wine (my signature drink). Nice that they remembered.
The not so good:
If you go at peak times (Saturday) it can feel a bit rushed.

Holly molly this place is not worth the inexpensive price. I don’t think they ever use the place themselves cuz it sucks!!! I was the only woman there, and the attendant didn’t remember to get me slippers-​the whole time. The hot tub is so small, you don’t feel comfortable next to the lift. The steam room was so bad and when I brought it to the attention of the attendant, she and the manager acted like I was going to be a bitchie customer, but the eucalyptus was burning my eyes, nose and skin. The towels, not absorbent. The dry sauna doesn’t have a handle to close the door from the inside. I can go on and on with just problems with the spa and I didn’t get a treatment and wouldn’t!

I’m new to going to the spa. Was way impressed with the local discount and being able to get a day pass for 30 bucks. This is the best steamroom ever! The other two fancy pants spas I have spent a fortune at claim to have eucalyptus steam rooms yet I have not smelled it in either and one of them I opened my eyes to a room absent of steam. The relaxation room, another big reason I like the spa, is wonderful as well. Overall I enjoyed my time here. There were just a few negatives: I had to wait about 10 minutes for an attendant to bring me back upon arrival, the towels could really benefit from some fabric softener, And I paid $ 20 for an item off the menu that consisted of four ingredients advertised and apparently two of those four ingredients are no longer used– The two I chose the dish specifically for. I don’t like purchasing something and then being told to bad so sad we don’t do it that way anymore. Don’t advertise it if you don’t really have it to offer.

First and foremost I want everyone to know how much I love this location for day use. It is smaller, but exceptionally relaxing, very clean and the co-​ed area is great. The co-​ed area has a Jacuzzi the size of a small room and makes for my husband and me to enjoy a spa day together very nicely.
The relaxation rooms, or should I say room, is nice but a little disjointed.
The women’s locker room is very nice, stocked appropriately and everything is always working.
As a guest of the hotel the pass is $ 10 if bought at the front desk, $ 15 at the spa. I guess actually just arriving at the Spa costs you more… whatever. As a non-​guest it is $ 35, which is nice a well. As a Reno local you receive 25% off.
Services…that is where this Spa fails. I frequent a Lake Tahoe location for my massages, but thought since I enjoyed the day use so much I would try the GSR. I booked two one hour massages, for my husband and I. Quite frankly I have had better experiences in a massage chair in the mall. The service was impersonal and not worth the rate. The masseuses came to get us at 5 past the hour. My husband had just arrived, so I asked if he should change in the locker room or in the massage room. To which of them replied «well we are in your service hour, so it is up to you». As I said before, besides asking if there was anything they should know about, it was very impersonal and lacking warmth. I did not feel the relaxing feeling I normally get from a massage and then stopped at 45 minutes past the hour.
I would not purchase a massage again, or recommend that anyone go there. I would recommend the Atlantis or Peppermill if you are looking for more than a day use spa.

Today was my first (and in all likelihood last) trip to the spa. I made two appointments back to back for a facial and a pedicure.
The good part about the spa was the treatments. My facial was nice and enjoyable. Technician was pleasant, and I was pleased with the facial.
The pedicure was quick — definitely not the 50minutes as advertised. It started 10minures late, and ended 5 – 10 early. However it got the job done, and I have pretty feet.
However, I drop all the stars on my review for the general experience. I was led to the back, told them it was my first time. I was told what locker to use and nothing else. Not 10minutes later I saw people getting a nice tour… umm…
In between treatments I was promised a complimentary glass of wine. No one was around to ask or offer. So that never came. There was a snack station — small, and not well stocked. Most snacks were empty. Lots of bottled water though.
After my treatment, I paid the bill and left. A few hours later I get a call saying I didn’t take care of my bill. In the middle of dinner, I’m asked tofu do my receipt and read off the transaction number. No — you can call us back, or an apology for the interruption or error.
Very disappointed.

I have never given a bad rating on Unilocal before. Usually if I have nothing good to say I don’t say anything at all. However, if you are going to a spa service is the most important thing. A spa should be a relaxing experience, otherwise there is no point in going.
My friend and I were here for a conference. We wanted to do a package deal with massage, facial and nails but they couldn’t get the services close enough in proximity so we settled on pedicures. They told us that if we got the $ 60 pedi, we would have use of the facilities all day. We took advantage of that– we used the giant jacuzzi, sauna, and enjoyed snacks and refreshments. The facilities are great. However, our pedicures were awkward. There was obvious tension between the estheticians, the pedi was very brief and not worth more than $ 25 and when our nails were still drying they asked us to move so they could clean the tubs. At checkout, other people were having issues with their bills. One lady was dealing with her bill for at least 30 minutes so we asked if we could go to our dinner reservation and come back after to pay.
The people working the desk seem overwhelmed and incompetent. It ruins the whole feeling of relaxation you’re trying to achieve. Very disappointing!

This review is for their nail services.
Making an appointment was easy, and the front desk was very professional. When it came time to get a pedicure, i was looking forward to a really, REALLY nice leg massage, considering I am pregnant, and haven’t had a pedicure in months (don’t judge me.).
I know, I know, *gasp* «she’s pregnant! She can’t get a pedicure massage!» Well, yes, I can. I asked my doctor who actually laughed when I brought up the situation, and he said, «Goodness! That whole topic has seriously gotten out of control! There’s NO reason why you can’t get a pedicure OR a massage, so long as they aren’t doing a full 2 hour deep pressure point massage! It’s actually good to get a foot massage while pregnant because it relieves fluid retention and swelling.»
So there you have it, that little 5 minute massage will not cause premature labor. Calm down, and treat yourself.
I told my nail technician this, and she said, «NO! Oh, I absolutely will not massage you.» And after reassuring her time and time again, telling her I got the ‘OK’, and I’m only 4 months along, she still downright refused.
I understand she’s being cautious, which I appreciate, but from her responses, and her attitude toward the situation I almost felt like she just didn’t want to massage PERIOD, even if I weren’t pregnant. I even told her my doctor RECOMMENDED it. She the said she would «rub some lotion on».
When it came time for that, she literally just rubbed the lotion on. Not even a toe massage, nothing. Absolutely nothing.
To make matters worse, she filed completely crooked, to the point where my friend made fun of me because my nails were shaped like «houses». There was paint all the way down on my cuticles, which I usually don’t really mind since it comes off in the shower. However, the polish was SO thick, the paint came off my cuticles AND toes.
I was nicked a few times, and she applied tea tree oil. No, I want bactine or alcohol. Some kind of medicated antiseptic, not an essential oil. Makes me question if she really has her license.
Super disappointed, way overpriced. We got a discount for being part of the basketball tournament, thank god.
Bottom line: get your nails done at a local shop.

While staying at the hotel I booked a facial. The lady at the front desk seemed kind of rude but the other staff was really nice especially the lady who did my facial. I agree with the other reviews that the robes weren’t comfy at all and the free drinks and «snacks» we’re meh lol the décor was really nice and everything was organized and clean. It was just ridiculous how overpriced everything was! $ 115 for a 50 min facial!!! If I’m going to pay that much for a spa I’d rather go to the Peppermill’s Spa Toscana which looks wayyyyy better and is similarly priced.

Love these guys! Open on a Sunday and very accommodating for a last minute girl on the go… the facilities were beautiful and well supplied with any and all things to be desired on a day at the spa;). Vikki Dion gave me an incredible facial and waxing… she went out of her way to take care of my personal skin care needs. She was funny and clever… I felt right at home. will be back asap!

I was pretty disappointed. The robes weren’t very soft. The snacks were terrible. Some pretzels and mixed nuts that looked and tasted old. I paid 175 dollars for an aroma bar 90 minute massage. In the description it says you get to choose 3 oils from a variety bar and the massage therapist will blend it for you and you get to take the remaining oil home. Well I was offered eucalyptus, lavender, and a blend called balance. There was nothing else to choose from. From the description it leads one to believe you get to choose from a variety of oils. Why I paid extra for this I have no idea. The massage itself was good. But 175 dollars is outrageous. And I wasn’t offered the remaining oil to take home. It wasn’t even mentioned. This place is a rip off. They only have cheap hotel lotion, shampoo and conditioner too. No other options. No styling products for your hair. For 175 dollars I expected more and was told I would receive more. Whatever you do, don’t get the «aroma bar» massage. There is no bar. They just use whatever oils they normally would. I will never go back.

This place is amazing!!! Wish I could come here more often! I have gotten a massage here once before and left extremely satisfied, so I knew that when I came back that I would come back for a spa day here. I was able to my appointment a day in advance which was great, although I recommend to call ahead and book your appointment just in case.
When I came here, the place was remolded and looked really nice! It was very relaxing and the hair salon was on the right side and on the left side was the entrance to the gym. When we came in to check in for out appointment, the guy at the desk really kind and made us feel welcomed. Another lady from the spa came to get us and showed us around the spa, all the hot tubs, sauna, wet rooms and showers. Inside they have a men’s and women’s side, free drinks and snacks, robes, sandals for your comfort and locker for your belongings.
We were asked to wait in the waiting room and the whole time, the ambiance was very calm and relaxing. There was zen music playing in the background and flatscreen tvs with beautiful scenery on. When our masseuse came to get us, they were really nice and made small talk. The massage room was really quiet and dim for a calming affect. I enjoy every second of my massage and by the hour long massage, I felt so relaxed and stress free.
They have a variety of massages and different facials as well. Pick the one that best suits your needs and you won’t be disappointed. From now on, every time that I come to Reno, I plan to make my appointment here to get a massage. Defiantly check it out if you haven’t already! Worth every penny!

SPA: $ 15 for a day pass.
They give you a quick tour in the beginning. You receive a soft robe, sandals, & a locker for your personal belongings.
Each side has its own sauna, steam room, jacuzzi, and lounge. There is a coed jacuzzi and relaxation room (a place where they will bring you pillows, blankets, and even food, if you order some.)
The sinks have some salt scrub for your hands. By the well lit vanity mirrors, there were cotton swabs, lotion, mouthwash, shaving cream, combs, hair gel.
The towels are self serve, and stacked neatly. Light snacks are in the lounge: fruits, nuts, cans of juice, and water. The showers have dispensers for body wash, shampoo, and conditioner.
FITNESS CENTER: Nice that it’s open 24 hours for hotel guests with a valid room key. But a bit small and crowded. They need better ventilation. Towels and water are provided. 2 benches by the free weights, good amount of treadmills and ellipticals.

If losing all your money in the casino has you stressed out on your trip to Grand Sierra, spend your last $ 15 on a day pass to the spa. Since it has been renovated, there are some very relaxing and more private areas to spend your afternoon.
My friend and I were able to purchase day passes $ 15 as hotel guests. My favorite areas are the coed jacuzzi and lounging area and steam room with eucalyptus piped in.
Since my last visit, I am looking forward to going to the spa on my next trip. It is a highlight to look forward to at GSR.

This review is based merely off the spa
PROS:
–25% off local discount everyday but Saturday
–fridge in spa has pineapple juice, apple juice, orange juice, grapefruit juice, cranberry juice, and water
–large lockers
–great steam room
–massage itself was good
CONS:
–while my massage was good, the girl kept talking the whole time. I also do not think my massage came out to 60 minutes but was more like 45 – 50. will request a different person next time
–snacks were crappy (just nuts)
–only 2 showers (1 is handicapped, the other regular)
–the shampoo and conditioner thingie in the shower broke while I used it!
–only 1 blowdryer, no face wash, and no tampons or pads
–need clocks in every room
I would have no problem coming back but this isn’t the kind of spa you can be at all day like at the Atlantis. I came here because my mother and I needed last minute massages at the GSR spa was available.

I had a regular pedicure ($ 35) here almost 3 weeks ago with Katie. She did an excellent job! She was very thorough and my pedicure still looks great almost 3 weeks later, not a chip in sight!

Minuses–
Missing trash cans
Missing Bathing suit dryer
Towel bins needed in coed area
Barbacide needs to be diluted
Room service protocol so locals can order and pay with credit card or at check out with spa
Need fresh fruit in lounge
Need cold towels and cucumbers
Pluses–
Modern décor
Lots of space
Friendly spa attendants
Large jacuzzi pool coed
Nice robes

Better the second time around. The Spa Management has changed and it seems as though they are listening to the comments. Had a wonderful massage from the male head therapist, very intuitive. The Attendants in the womans area were pleasant. I would go back! Give it a try

There seems to be some confusion as to whether this is the spa or the pool or both. So I will just review both as they both get the same stars anyways.
First, the spa. The spa in the Grand Sierra Resort is far from your typical casino resort spa. In fact, it’s not even really a spa. You walk through the fitness area to get to the actual spa area. In the spa area, there is a locker room, showers, steam room, dry sauna, non-​working hot tub, and co-​ed waiting area. Water and no snacks. Hair dryers, but no other get dressed assistance. You only get two towels (given to you at check-​in). The robes aren’t soft at all. No robe hooks next to the steam room or sauna. The waiting area has exactly two chairs. Etc., etc. And no part of the spa area is kept up well.
I opted for the Touch of Spa package, which was a 25 min European organic facial and 25 min Swedish massage. The therapist for the facial was awesome. She would get 5 stars. Excellent service. The therapist for the massage, however, would get 1 star. She was rude and unfriendly, and would only do a back massage with a 25 min massage (which is not typical protocol).
So yeah, not a good spa experience. Skip it. Go somewhere else. Not at all worth it.
The pool, called the Beach, is pretty standard. In fact, I would call it below average. It’s a smallish pool with a «beach» (just sand) on three sides of it. On the sand are lounge chairs and teeny tiny daybeds. Off to one side is the bar /​café with bar seating and some tables and chairs. Off to the other side is a hot tub with a fountain in the middle.
There is really nothing interesting to note about the pool area. And it wasn’t a great experience either. It was overrun with kids. There are no cocktail servers. There’s no smoking. The hot tub appeared to actually be the kiddie pool (at least at the particular time I went). Absolutely no ambiance. Etc., etc.
So yeah, not a particularly good pool area. Be prepared for it to be a total kiddie playland.

3.5
Pretty cool concept with a fake beach with sand within the hotel. (Picture located here:
) They also feature a beach volleyball court, a hot tub, a very shallow pool that is ideal for playing and not swimming. They also have free water and towels. A bar and restaurant is right by the pool side for guest convenience. They also have a bunch of sunbathing chairs. I took a short nap and got my weekly dose of vitamin D and it was pretty relaxing. The only thing I didnt like was the lack of the ocean breeze you get at an actual beach. I recommend anyone in reno to check this place out as you dont have to be a guest to gain access. I believe its a $ 10 charge for a party of 4.

Spa facility nice. Good massage and facial. Bathrobe was not comfy soft.

Went here two days ago with my boyfriend on a mini get away. And I must say the over all experience was okay I wish I could do half stars because it was more a 3 and half stars not just 3.
At first when we checked in I had huge doubt because all you see is the hotel gym. It is not until they take you to the back and through doors do get the actual spa feeling.
The over area of the spa is very nice, very relaxing. The lockers were clean. There are showers in them for after the massage. There is a scale to weigh yourself and mouthwash, kinda cool. They give you slippers and robes to wear which in my opinion the robes could be a lot softer, and I mean A LOT softer.
The place where you wait for your masseuse is very nice there is tea and water with lemon for you to drink. Which is all very nice and the reason I gave them so many stars.
The actual massage lacked a massage. My bf and I both got hot stones and compared to the last hot stone massage we got this was just a person rubbing us down with oil and warm rocks. Do not get me wrong when placed on certain spots of the body those rocks feel awesome but there was not actual massaging. Where they lost major points was I told them to focus around my neck lower back feet and my head. Nothing was done to my neck and head. She maybe ran her fingers through my hair twice at the most. Though I did come out relaxed and feeling better for what I paid I thought I would have gotten more.
Would I go back honestly??? If they were the only lace that had to slots right next to each other as they were this time.

This Spa is located in the Grand Sierra Resort. We were there for a weekend and I had been dying to get a massage; so I did!
I got my first hot stone massage from Fran. She was wonderful! Very nice and listened to the problems I mentioned and worked her magic. It’s too bad I don’t live in the area because I want to see her again!