Super 8 Reno/University Area

STAY AWAY! SHADY MANAGEMENT!
The manager, ANRIK, is the RUDEST, WORST front desk person I have ever encountered. I’ve had bad customer service before, but this seriously was a NIGHTMARE. The BF was in the process of checking in and Anrik said his signature did not match his card or ID. He then ripped up the receipt right in front of him and accused him of fraud.
I was in my car in the parking lot with the radio on and heard him screaming at my BF so I walked in to see what was going on. I wish I was exaggerating, but this man was seriously loosing his mind SWEARING at my BF. We have it on video.
Since he said the signatures did not match, he would not give us a room but he would still charge the card as a no-​show.
First off, if he suspected it was fraudulent, why try to charge it? Second, he refused to give us a room, but was still going to charge us as a no-​show.
He has since tried charging the card twice since this incident. We had to change the card number and are still dealing with this nonsense!

I would give this zero stars if I could! We were supposed to stay for 2 nights but decided to leave after one.
The scariest motel I’ve ever been to in my life. There was a giant hole in the wall and hand prints on the mirror. It was straight out of a horror movie. So scary. DO NOT STAY HERE!!! The staff was super unfriendly and we felt very unsafe.

worst motel in america!!!
heat didn’t work. called desk multiple times no one picked up.
television didn’t work.
while checking in an older relative of the owners came out & made an obnoxious comment to me.
deplorable experience!!!

Absolutely horrible. Possibly insane hotel owner had a friend in tears within minutes. He was paranoid we would sneak someone in – we’re middle aged. Was rude abusive and strange. Stay far away.

Don’t ever stay here unless you enjoy being treated lower than dog poop. I had a reservation to stay here and was on my way there after leaving Idaho that morning. He cancelled my reservation and read me the riot act about being a flake who was never going to show up. (It was 1pm) The reservation I made allowed for me to pay for the room upon arrival, but he tried to pre-​charge my room on the card I used for the reservation which didn’t have enough $$ at the time he tried to charge it. (It did later that day). He then called my home phone and told me on a voice message that I got an hour later via email that it was declined and that he was cancelling the room. When I called after hearing the message he was rude from the onset. I don’t think he called me from the hotel line as he didn’t even answer the phone «Super 8». When I called I politely asked two questions and his first response to me was «Can I talk now?». He proceeded to berate me about policy and who’s responsibility would it be to pay for the room if they held it all night for me and I didn’t show up, etc. Considering it wasn’t even check in time, I was reasonably upset that he’s accusing me and yelling at me because when he attempted to run my card it declined and he didn’t give me a chance to do anything about it. I wouldn’t have even known about it until I got there if I didn’t have my home voicemail sent to me via email. And even then it was dicey, because a chunk of our drive is through an area with no cell phone service. He was completely rude and when it dawned on me that he had truly canceled my reservation and I asked about that, he continued to berate me and then hung up on me! I don’t expect much from a Super 8 but courtesy should be top of the list! To top this all of, it was Hot August Night so practically everything was booked in the Reno/​Sparks area, so finding a replacement hotel was next to impossible. We ended up having to spend TWICE as much because some horrible manager at Super 8 is a rude jerk!

Wish i could rate it with NO stars. Worst place I have EVER been at. It is gross and filthy! The bed just looks like the sheets were never washed, and it smells like mold. But let’s go down the list shall we. So the curtains don’t close, they a pieces of crap, the tv wasn’t working so luckily I knew how to re program it, couldn’t find the cable box, pulled the «dresser» away from the wall and it was wedged back there, covered in dust so clearly they don’t check. The a/​c barely pushing out any cold air and it’s 95 outside. Oh the ceiling is caving in and how they «fixed» it they put bolts in it, the beds are falling apart, and the floor looks like it has mold under it.

Absolutely awful. We arrived at 10pm or so for out reservation and were then subject to the following:
1) a line of customers all of whom had very reasonable complaints but were yelled at and refused any sort of service
2) they didn’t have our reservation even though we had all out confirmation stuff with the booking agency triple checked
3) extremely unprofessional staff that were unable to assist anyone, including the customers who were overcharged and weren’t even given access to their own rooms
4) a full day of phone calls to make sure they didn’t charge us illegally
Etc, etc. Do not go here. It’s cheap, but not worth it. No customer that I ran into there was going to stay even for the night they already booked. They don’t deserve a full star…

apirl 17^th i came to this super 8 motel to stay for two nights the older guy that was working the customer service or check in desk apparently doesnt give a crap about his customers because he only changed me for one night when i had asked for two. my mistake is not reading the contact showing the number of niight but you would think if they cared about there customer they would have doubled checked. An if i didnt have the intent to stay two night why would i leave my stuff in the room. when i came back to get in my room my key didnt workk well i go to the check in desk an the lady makes out that i’m lying an uses the contact against stating that if you want to go to court thats fine. just those words alone show the very poor unexperienced in business an customer service. you would think she would just try to make thing better but nope just was hude the rest of the time. I stated that iw ill not be returning to this motel and she was like thats fine. then i get thin my room an i had spilled some food on the bed sheets an as i pulled the blankets back the spot was still there. goes to show that they dont change their sheets if they so thought i wasnt comming back.

This is the worst hotel ever. The front desk staff was very rude. When we got in our room it was very run down. The dresser drawer was broken off. I called the office to let them know so they dont charge me for it. When we checked in she photo copied my credit card. Then tried to blame it on me when it didnt have the raised #‘s on it. Will never stay here again.

This place is an insult to «dumpy motels». Heat was slow in turning on, so we wore our coats while we inspected the place. Water on the bathroom floor; bathroom light was so noisy it sounded like a jet plane taking off; bedside light was burned out; and the TV remote didn’t work. We were offered a different room but opted for a different motel and took the loss of $$ for the reservation.

Horrible! Dont come here! Not worth the price they charge. Toilet did not work, and we called «got it repaired» and still did not work. Told the owner and all he said was sorry. Very unsatisfied!

I think this is the only Wyndham property in Reno I hadn’t stayed at yet, and though they often have lower rates than anyone else on weekends, I’d been avoiding the place due to an absolute avalanche of terrible reviews both here and on Tripadvisor. I just needed 4 walls and a roof on a Friday night before leaving town, tho, and with my 20% discount the rate was only $ 37 after tax in the off-​season with no football game or anything in town, so I decided to give it the ol’ college try.
Upon checking in I was pleasantly surprised by the room. I don’t know if this is one of those places that has some good rooms and some crappy rooms and I lucked into a good one, but it was comparable to the other decent under-​$ 50-​on-​weekdays Wyndham and Choice places in town. Clean enough, TV with Charter Business, microwave and fridge, coffee maker. It turned out the coffee maker leaked water out the back, the toilet water pressure was iffy and I couldn’t get the wifi to connect, but otherwise for the low weekend rate it was OK.
It was all good until 1 am when someone woke me up doing their Ron Jeremy impression … only for about 4 minutes LOL … still enough to wake me up though :(I got woken up again when at 4 am, Frito Bandito the Hair-​Triggered Bandit went out on the balcony with a room full of vaguely thuggish-​dressed Mexican kids from the room on the other side of me being stupid and making all kinds of noise right in front of my room. Spitting on people’s cars non-​stop from the balcony too for some reason. Get that checked out dude, that is not normal, could be a gland problem
Anyway, I just checked out at 6am since my sleep was shot, and as I was leaving I noticed heaps of rooms had the curtains cracked like they were unoccupied, so I don’t know why they had to cram all of us together in the corner of one building. My hope was this place would be quiet since it’s way out from any casinos but apparently the low rates combined with lack of bank-​issued credit card/​deposit requirement attracts the partiers and goons anyway. I guess it’s good if you’re coming to watch a Wolfpack football game since the stadium is literally right across the street, if you’re traveling in a group and can get rooms next to each other then it would be OK, but I dunno otherwise. Unsure whether I would give it another shot on my own.

On Aug 4^th I made a reservation online for the Super 8 Reno University for the night of Sept 5^th. I called the 800 number after making the reservation to ensure it was indeed a Pet Room that was reserved. I was told it was not and they would have to cancel that reservation and I would need to call the hotel directly to make a pet room reservation. I received a cancelation email, and made a new reservation with the hotel.
When we arrived last Friday night September 5^th, for the Hot Air Balloon Race, the clerk said we had 2 rooms booked. I said I had a cancelation email. His reply was that he did not care what I had, HIS system showed 2 rooms and he was going to charge me for! He REFUSED to look at the cancelation email I received. He also would not call the 800 number to work it out, he said I had to do it, and REFUSED to let me use his land line as I could not read the email to the 800 number while my cell phone was up to my ear. He told me he did not have a land line, when he walked into the lobby holding a land line receiver, and answered it twice while I was standing there.
The 800 number said I had FOUR reservations, and some were made that night!!!
The clerk was determined to charge me for 2 rooms. When I took a photo of the 2 keys, showing I was only taking 1 key, he said, «…you cannot take shot on private property…». I had no idea what he meant! Turns out he meant I could not take a picture on private property!
He also would not give me a receipt that night, as they don’t give them until you check out — refused to give me any sort of receipt. There are no incidentals at this hotel, what more could they charge you for?
At one point there were FOUR charges on my credit card.
The room was dirty, had bugs in it, the bed hard as a rock, the TV did not work and the internet did not work.
The next morning I did not even attempt to see what kind of sorry food they offered for breakfast as the guy was so rude the night before, and the breakfast area at this large motel was about 10 square feet!
This was by far the worst hotel experience I have ever had — and we travel A LOT. The motel needs upgrading, but that would have been irrelevant had the clerk not been SO incredibly rude! I have never received that poor of customer service, and we literally travel the country and the world.
The next night we stayed a Motel 6 for half the price, much cleaner and WAY better service!
5 days later, still trying to resolve it.

Stayed here for a hot August night reasonably priced so that’s why we stay I should have gone to the Peppermill and spent the extra $ 100 the towels were dirty the bed was poorly made and just did not feel clean but then on the other hand you get what you pay for

My boyfriend and I stayed here over the 4^th of July long weekend. We did not expect a fancy hotel suite, and the room that we stayed in met our expectations for the most part. It was clean, the conditioner was working, and that was all we cared about for the most part. One star off for not having refrigerators in the room and a water cooler at least in the lobby. That was the first motel I’ve been to that did not have some kind of refrigerator in the room. Fortunately, there is ice, which was definitely better than nothing. Breakfast was not very good either, but we’ve expected that too based on our prior experiences with cheap motels. It was too early for us as well: 6am-​9am. We preferred to sleep in and get a nice breakfast somewhere in downtown area instead. The reason we got this hotel was because it offered the lowest rates for the holiday weekend (per online search). Other than the lack of refrigerator and filtered water, our 3-​night stay was comfortable.

So here we go, I arrived to the «MOTEL», and 3 people were ahead of me waiting in line. And it took me 25 minutes waiting in line for the Check-​in. I was patience to wait, but I thought it could be more efficient. They charged me $ 130 per night. And I think it was little bit overpriced. I stayed here one night on July 4^th. Since this was a last minute booking, so I couldn’t find a better option.
Well, I finally got my key and I’ve been assigned to Room 202, which was the second floor of the front building. The lock of this room wasn’t working very well, which seemed to have some glue sticking inside of the lock and made it harder to turn and open. Anyway, I finally got inside the room after a few attempts. The room was simple and conservative. The room had all the standard appliances (coffee maker, microwave, hair dryer, CRT TV (not working), fridge, cabinets, wooden table, two chairs, one bed and old fashion lamps). This room was only for resting and showering.
I was excited of the free breakfast in the beginning. However, I was so disappointed after I saw the breakfast in the next morning. They only offered a few breads with jams, and a small jar of orange juice (tasted the way too sour) I ended up didn’t eat the breakfast and I didn’t want to hurt my stomach.
Customer Service is not good.
Front desk is little rude. (Not to me, but to another customer)
Anyway, my conclusion is I will never come back to this «motel» next time.

Double charged– said our reservation wasn’t in their system– had to pay $ 160 for a room I already paid $ 60 for. SHADY. Don’t go here!

Don’t stay here! The AC and mini fridge were not working in our room. The rooms look like the ones in Motel 6, no better! I’m not sure if they even have AC, I think all they have is a vent that circulates air! We had checked in at about noon on 6÷29÷13, but did not go up to our room until about 7:30 pm. Temperature in Reno was about mid 90’s. We find out the appliances above are not working, so I go downstairs bc the lobby won’t pick up the darn phone. There’s a line of about 4 ppl ahead of me. There are 2 other ppl in line there to complain about the same issue. They end up being able to stay and WAIT «about 30 minutes» for the 2^nd time for the maintenance guy to show up. I have 2 toddlers and am not willing to wait and see «when» the maintenance guy will show up! The ONE girl working on a Saturday night cannot issue a refund/​cancel my transaction so I agree to try another room (& I check the other room myself, bc she’s too busy and has other things to «take care of»). I check the other room and with the thermostat at 60 degrees, the room is still warm. I go back down to return the keys, while yet another person just drops her keycards at the desk bc she can’t keep waiting around for the AC to be fixed & she states «she’ll take the loss» and walks out. I get to the counter again, and again the one girl working on a Saturday night, «cannot» issue a refund & I will have to call & see if the manager, «Leon», will do the job. I call on Monday, & talk to «Leon» & now he says he has to check with the owner since his records show that we «checked-​in at noon»! What!!! They were obviously getting other complaints & should have the courtesy giving customers the benefit of the doubt. We were there to check in and reserve the room early so we didn’t have to do it in the evening with 2 little ones! We ended up having to spend 2 hours trying to figure out a «solution» with this one clerk, and to no avail! We left without a place to stay and had to crash at a friends house there in Reno. I just hope no one ever has to go through this place again!

Terrible. Stay far away. Room smelled funky. Fixtures substandard. There was mysterious «matter» in the bed, staining the sheets and pillows. They wouldn’t refund our money.

This review is for 09/​13/​2011. I had booked a room in Super 8 and I didn’t care where I was going to stay as long as it was my temporary home. So, I got a typical room from Super 8 Motel just across the University of Nevada Reno.
I called a person named Happy. She gave me a rate of $ 49.99 per night for two nights. My total was $ 56.49. I think its a typical rate, but I wasn’t complaining. I was given Room 202 which was upstairs. It was a simple room outdated room, but if I wanted to stay at a classier hotel, I would have stayed at one of the local casinos. They have free Wi-​fi which I took advantage of since there weren’t that many people staying at the hotel.
It is a simple place, but I wouldn’t want to stay in the motel all day. You got Downtown Reno for God’s sake. Go have fun or walk around campus which is across the street.
Overall, its not great, but its not the worst. Its a place to rest for awhile while enjoying the city. Its a MOTEL, not a Hotel. Anyways, I got comped two rooms at Harrah’s Reno and that is the reason why I wasn’t going to stay the second night a Super 8. Anything free, I’ll take.
The Unilocal Universe. Where are you traveling today?