The Eyelash Connection

I came in here to get my eyelash extensions for the first time ever getting them. I was taken back promptly and the lady who did my eyelashes was nice. While she was doing my eyelashes, things were going just fine. When she got to my right eye, the glue started burning my eye. I thought it was normal and that it would go away shortly. I could tell my eye was tearing up because I had a tear run down my cheek but again, I thought it was fine. When she finished, my eyelashes looked phenomenal! I really did enjoy them and they were the look I was going for. A few days later, my eyes started burning so bad I couldn’t even keep them open and this went on for a good 10 minutes. I didn’t have any make-​up on to cause the burning, so I thought that maybe it was the glue still fresh on my eyelashes, so again, I thought it was no big deal. A few days later, the burning came back, but it was so bad that my eyes were beat red and swollen the next day. When the fake lashes started to fall out, they came out with two or three glued together. Now that I have almost no fake lashes left, I’m noticing how bad my real lashes actually look now. They’re completely ruined and half of them aren’t even there anymore, and I had really pretty natural eyelashes. Just wanted them thicker (which is why I got the extensions) :(I’m not big on complaining but after I went to a consultation at another eyelash extension business and was told how bad my lashes were damaged, I’m quite upset.

I came here to get may nails done before a big trip and I am DEEPLY disappointed. I saw Megan and although she is a very nice person, she did a terrible job on my nails. I bought a Groupon (because why not?) and I went to book but the other nail technician was full so I booked with Megan. I was okay with Megan, even though she was fresh out of school because I believe that being new does not mean anything. I didn’t like my experience for 4 reasons:
1. they charge $ 10 to put gel polish on gel nails (why???)
2. When I chose a regular nail polish color she put a gel top coat on top and it made the color wrinkle. Instead of fixing it, she told me «people will barely be able to tell! don’t worry about it!»
3. When I went to leave they still made me pay even though my nails looked terrible! What terrible customer service and of course I did not tip after all of that.
4. Only ONE DAY LATER my nails started to FALL OFF!!! Usually I would go back and get them redone but I WAS OUT OF TOWN FOR A WEEK!
I am VERY disappointed and I hope NOBODY EVER GOES TO THEM AGAIN TO GET THEIR NAILS DONE.

Megan is a very creative nail technician with a dynamic personality! She keeps great conversation while doing a thorough job on my nails. :)

I have had my eyelashes done before many times by a person that charged initially for the first set $ 100 more than eyelash connection so i was very happy to get a discount on that however they literally came off after 2 days! TWO DAYS! i did everything i was suppose to i didnt put any mascara on i didnt get any water on them i didnt even shower for 2 days didnt go in the sauna etc. so i was bummed that they were already off and i paid $ 175. wont ever get them done from there again id rather pay $ 100 more and have them stay on for 3 weeks like they use to.

I went for the first time today and like everyone else am disappointed. I just got home to look at my lashes and already some are pointing the wrong direction and there are huge lumps of glue connecting three lashes to one extension. (Good news though is they are going to fix this. Which is very nice. Also, the lash tech was very kind. I do appreciate that)
After getting my lashes done I had a nail apt… which was over 15 minutes late to start. She even was so open about her «autistic son she needed a break from before she went crazy» that I was just completely uncomfortable.
The staff is just… off. I’ll be looking for anther place to get my lashes redone after the holidays.

Worst experience! First time getting my eyelash extensions and from the very first day my eyes were bugging me, I continued to put up with it because I liked the way they looked (not up close, but I thought I was the only one that could see that close) I thought this was normal. They were really clumpy and I wanted to rip my eyes out constantly! I was referred to another company to have them filled and with the first look the lady told me I had the worst job ever and that my eyes were hurting because they clumped multiple lashes with glue. This is not the proper way obviously. My friend got hers done on the same day and had a different but bad experience as well. All of hers fell out too fast. Do not fall for the Groupon and spend the extra to have them done correctly! The girl that did my lashes was nice though. She got me out in less than an hour. (Which I heard is not normal)

I should have read the reviews prior to spending $ 89 on a Groupon. I was so excited to make an appt for lashes as it was my first time. I got in very quickly. Once I got there there was confusion on who I was supposed to see but had my appt with Karen. I thought she was really nice and courteous and assured me that I would like my lashes. I explained to her that I didn’t want something dramatic. After she was done I looked at them and they were very dark, thick, and one side had more than the other. I made a follow up appt but knew I needed to look at these more when I got home. I got home and my boyfriend said I looked like a Vegas showgirl. I called to see what I could do and they scheduled an appt for me to come in the next day. I was greeted the next day with, sorry but the owner told me you will have to pay for them to be removed and pay for a second set! Really after I just spent $ 90 and they look horrible? No call from the owner to even apologize or make things good.
The best part of my experience was Sharon-​she was the very sweet receptionist who seemed to care about making this a good experience although it wasn’t. Will never be back!

When I first got here it was cozy and welcoming. Front girl was very nice, I guess she was new. The boss I’m assuming, came out and scolded her in frot of everyone to the point where she cried. Considering this was my first time there I find this incredibly unprofessional! I felt so bad for that girl I wanted to leave but I had a groupon gift for my bday I had to use. I have never in my life seen someone treated this way in front of customers! As far as the eye lashes go the girl was very nice and did an awesome job. I shall not be returning for the lack of a compassionate and professional management… such a shame

This morning for the third time Marlene called in to work and cancelled my appointment. 5 minutes prior! Her story every time is that she threw up on herself driving to work. Yeah right no one does that. I will never go back. If I could give negative stars I would.

The staff here are very unprofessional! I went to Laura & each visit she complained about her financial problems & then spoke about another staff person in a very derogatory manner! She pulled my eyelashes out when taking the old lashes off & then told me it was my fault, that I wasn’t taking care of them! Really! Not true I am a professional & take good care of myself. Very poorly trained people & a ghetto atmosphere! Disappointing!
Well then your 80 clients probably have never had a quality experience looking at all of the negative reviews this place has

I’ve had my lashes done all over the country and this was the best application ever! Meticulous, perfect, the Libra in me that demands everything be perfectly balanced is jumping for joy!

I went to this place per Groupon ad to have an Eyelash perm and the technician, Marlene, that waited on me was very unfriendly and stand offish. She complained the whole time during the appointment that my eyelashes were too long and I needed to cut them and get extensions. What that is crazy. I would never cut my eyelashes. She did not talk that much and was very unfriendly and acted like she did not really want to do eyelash perm. I would never recommend this place to anyone.

Horrible place. Owner left a huge chunk of glue on my lashes, wouldn’t fix it and is extremely unprofessional. This place does not do Extreme Lashes and does not apply each lash individually! They clump the lashes together and this leads to lash loss. The lashes are applied too close to the eyelid and cause eye infections. I am shocked that they are still open.

I have done my eyelashes at this place and I have to say they are terrible. I do NOT recommend Lara, she is not nice and your lashes look fake. There are other places to try out and they are much nicer and do a better job. When I was waiting for Lara, a lady came in and her eye was red and she was complaining cause she was in pain because of the eyelashes that she got done a day before and she said that Lara did her lashes. When Lara came out she told her that she can’t take a look at her eye because her next client is here. This poor lady was in pain and all she cares about is her next client and money.

DO NOT GO HERE. One of the staff who applied my lashes glued my eye shut and later that day half of the lashes fell off randomly. They were very rude and did not give me the service I paid for. Don’t waste your money. I am surprised they haven’t gone out of business yet.

My mom got me the groupon deal for a full top set of lashes for $ 89 for my birthday, and I have the world’s worst lashes so I was extremely excited to get them done. I made an appointment and couldn’t wait.
Kayla, the secretary, called me to let me know that Mary (Anne or Beth, can’t remember) was ready early and that if I wanted to head down that would be fine. No problem, I was already on my way.
When I got there, I was greeted by Kayla who was really sweet. Mary… not so much. She led me back to the room and asked if this was my first time to which I replied yes. She then said, okay lie down. I wasn’t close enough to the edge so she abruptly told me to move up. The whole time she seemed annoyed and couldn’t be bothered to even smile let alone welcome me.
She then popped a piece of candy in her mouth, which seemed extremely unprofessional, and began working on me, without explaining the process or what she was doing or what I could expect. It was my first time and I had absolutely no idea what was going on. Not really the experience I was hoping for. She worked quickly, which was nice, but had to unstick my eyelashes from my bottom lid a few times. Only once did she ask a question about whether I worked or went to school. Otherwise the process was entirely silent and pretty awkward.
Towards the end, she pulled the protectors off of my eyes quickly which caused some glue to get into my eyes and make them water, so I squinted, to which she admonished me by saying, don’t squint, you’ll make them stick… uh okay? The glue was burning my eyes, I didn’t really have a choice.
She walked me out to the front to book my next appointment, still no smile or any type of thanks for coming in. I had every intention of tipping her, but she literally said, you can go now. So I took her cue and walked out. Maybe she was so annoyed with me because I had a Groupon?
The lashes are nice… pretty long and very black so not the most natural look. I would have gone for a smaller size if I had known what was going on. I probably will not come back here again. It seems like I can get them done for cheaper at places that would welcome me.

Horrible! I wouldn’t go back if they paid ME. I got a groupon for their eyelash extension as an early wedding gift. The woman who helped me was very unprofessional and rude. She yelled at her daughter on the phone the entire time she was doing my lashes. Once she was done she informed me that I needed to pay 50 dollars for the appointment. When I told her about the groupon she said that it wasn’t booked as a groupon appointment, despite me making that clear when I booked! To be fair, they did give me a refund, plus the added bonus of a letter saying I was in the wrong, but she (the owner) is a good Christian and will pray for me. Do yourself a favor and go ANYWHERE but here! I’d give it no stars if I could.

Avoid this place like the plague it is. I went in for the semi-​permanent mascara, a deal on groupon. I was looking forward to it, as I had a party planned for my husbands birthday in two days. The lady who tried to put on the product rushed the cleansing, which made my eyes water profusely, then rushed through the application of the mascara, in essence gluing my eyes shut and clumping my eyelashes like extremely cheap mascara. When I asked her if she could do something about the glued eyelashes it was like trying to convince her to fix it. I then asked if there was anything she could do about the clumping and her response was «honey…it’s MASCARA. what did you think it was going to look like?» Well, it looked like crap. If I wanted the ultra cheap and clumpy mascara look I would have bought $ 5 mascara from the grocery store. After talking to her for a few minutes (and starting to panic because I looked like a demented cupie doll that had turned hooker), she admitted she could remove it, but that she would have to charge me. I walked out, looked in the mirror, then walked back in and asked her to please take off the crappy looking mascara. She then proceeded to chew my ass for ruining HER day. then she burned the crap out of both my eyes while taking off her horrible work. Oh, and I lost patches of my eyelashes in the process.
Bad application, horrible attitude. DON’T GO HERE EVER. EVER.

THE MOST EXPENSIVE MASCARA I EVER HAD! I had a terrible experience with semi-​permanent mascara in November 2012. Beware of this new product. The product did not enhance my natural eyelashes in any way. My lashes were clumped together, at the ends, which produced less volume than my own. I was warned DURING THE PROCESS that the product dries rapidly and is hard to control. In the daylight the result was awful. The base of my lashes were still blond. My lashes looked thinner as a result. To make matters worse the product make my lashes straight. I was told to buy a heated curler which I did. No luck there! In the morning I felt like my lashes were glued together.
Within two days I asked to have the product removed. They accommodated me by removing the product but would not give me a refund. I was told they had graciously decided not to charge me $ 45 to have the product removed! The owner apparently thinks nothing of charging $ 90 for two days worth of terrible looking lashes. Wendy Hull ignored my request to call me about the situation. To this day, she has not called. On the other hand she IS responding to my credit card company. I can only conclude that money, and not satisfaction, is what the Eyelash Connection is about.
Forget about the warm, friendly environment advertised on the website.. My staff was discussing their next beer at 4:00 p.m. and one girl actually left for the mini-​mart to get beer! My lash job took 20 minutes. I did like the boutique.
I am so offended by my experience.

My friends got me a gift certificate for eyelash extensions which I finally got a chance to redeem. Amy was able to take me for a Saturday appointment, and I had a great time talking to her while she expertly applied my new eyelashes.
I’ve never gotten eyelash extensions before and was happy that Amy prepared me for everything that would happen and made my lashes look amazing without looking fake. I was really impressed and would definitely recommend them.

Just like to say that my girl actually glued my eye together at first. Then, my eye was really irritated and red. i called the next day and told her my eye Dr. said my eye was burned and there was a lot of glue in it. She just said sorry and didnt offer for me to come in or anything. My eyelashed were glued together in a huge clump on the same eye (left). I had to go somewhere else to get them removed and redone but destroyed my lashes that were stuck in a huge clump so now i hardly have any lashes on my left eye and my wedding is in two weeks :(So sad
My sister and I had also scheduled the same time and when we got there, they told her that her appointment was at another location after we had said we wanted to go together. Very unprofessional.